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Jobs in Malaysia   »   Jobs in Kuala Lumpur KUL   »   Customer Service jobs   »   Enterprise Customer Success Manager

Enterprise Customer Success Manager

Kuala Lumpur KUL
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An exciting Enterprise Customer Success Manager job has just become available at one of the leading global online software firms based in Kuala Lumpur. Reporting directly to the Head of Account Management, Poland, this is a role for a customer service manager who is a leader in their field.

About the Enterprise Customer Success Manager Role:

In this exciting business role, you will be responsible for managing a portfolio of clients whilst meeting new potential clients and work to build the company's revenue and brand. You will also build customer service relations, identify customer or client issues, negotiate business deals and maintain an extensive knowledge on the current market conditions.

Key Responsibilities:

  • Working with the enterprise customers to develop high-performing email marketing campaigns
  • Optimising email deliverability
  • Managing creative projects (newsletter templates, opt-in forms, landing pages)
  • Troubleshooting and liaising with multiple departments to ensure customer satisfaction
  • Providing expertise on running a successful permission-based email marketing campaign

To succeed in this role, you will need to have at least two years' experience in a similar role preferably in a customer focused industry with a clear understanding of online marketing and client servicing.

Key Requirements:

  • Excellent command of English with superb verbal and written communication skills
  • Previous experience working in the customer service industry
  • Strong knowledge of SQL and HTML
  • Strong analytical and problem-solving skills
  • Ability to work independently

This leading global online software firm has an excellent modern office culture with plenty of room for growth. You will work in a dynamic work environment where your smarts and creativity are valued. The culture is demanding but if you are confident and have a can-do attitude, the potential rewards are significant.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Enterprise Customer Success Manager job.

Apply today or call me to discuss this new opportunity.

Business Registration Number: 729828-T Licence Number: JTK2125


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