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Jobs in Malaysia   »   Jobs in Cyberjaya SGR   »   Customer Service jobs   »   Service Desk Analyst

Service Desk Analyst

Cyberjaya SGR
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Job Responsibility
  • Respond to requests for technical assistance via phone call or email
  • Diagnose and resolve technical hardware and software issues
  • Advise user on appropriate action
  • Log all helpdesk interactions
  • Redirect problems to correct resource
  • Track and route problems and requests and document

Job Requirements
  • Good customer service skills
  • Speak and read in Mandarin
  • A bit of IT knowledge, troubleshoot

Job Benifits
  • 12 days of annual leaves
  • Medical benefits
  • EPF, SOCSO
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