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Jobs in Malaysia   »   Jobs in Batu Maung   »   Transportation / Logistics jobs   »   Customer Service Executive

Customer Service Executive

Batu Maung

Role & Responsibilities

  • Responsible to print the pre-alert and open the manual job folder
  • Checking with airline/liner on shipments arrival status
  • To update the customer on shipment arrival status
  • To handover the Folder to custom declaration staff for documentation if shipments under own clearance for pre clearance
  • To release and collect the payments (COD) term if shipments release to customer official agent and it subject to shipment term
  • To check with import staff for original console pouch
  • To check with warehouse staff if cargo has been transfer to warehouse
  • To prepare the delivery order and arrange for cargo delivery
  • Open job in system
  • Prepare invoice and courier to customer with complete documents
  • To enter the related cost into system and close the file within the timeline given
  • Undertake ad-hoc task assigned

Education, Experience, Certification and Training requirements

  • SPM or above
  • Good communication skill in English
  • Problem solving ability if any query from customer (Internal / External)
  • Minimum 2 or 3 year experience in Airfreight freight industries
  • Experience in all – rounded of airfreight/ocean freight operational matter is advantage

 Job Skills and Competencies for this position

  • Able to communicate in English & Malay
  • Well-organized, good communication & strong sense of responsibilities
  • Able to provide solutions to problems for customer
  • Able to communicate well with others and can work independently
  • Immediate available is preferably
  • MS application and Excel is advantage
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Company Overview

On Time Worldwide Logistics Sdn Bhd (OTWL) is a member of On Time Group, listed on the Hong Kong Stock Exchange (stock code 6123), specialised in in providing local and international logistics solutions.  On Time Group is a renowned international logistics company with over fifty (50) offices in sixteen (16) countries across Asia, Europe & USA.  This gives us flexibility and expertise at local level to offer competitive services to our valued customers worldwide.

OTWL has four (4) offices spread across the country, Bukit Rimau’s office being headquarter for Malaysia.  We have presence in KLIA, Penang and Johor Bahru.   

One of our core values is “PEOPLE” and we thirst for Great People.  We strongly believe that improvement and enhancement are perpetual process.  With Great People we will continue to expand our ever growing empire.  Now, we are inviting genuine, dynamic, passionate talents to join On Time Family and make it GREAT.

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Company Summary
On Time Worldwide Logistics Sdn Bhd
51-100 employees
Transportation / Logistics