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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Sales / Marketing jobs   »   Associate Client Relations - ( Proficient in Mandarin )

Associate Client Relations - ( Proficient in Mandarin )

Kuala Lumpur

Responsibilities :

  • Develop long term mutually beneficial relationship with all the customers. 
  • Monitor customers’ usage and provide timely accurate information of the progress of the accounts. 
  • Grow the accounts, identify potential customers’ needs and increase the existing revenue by the customers. 
  • After-sales support through client servicing and training, complaints and problem solving. 
  • Conduct training to clients, including on-site training and in-house training. 
  • Works closely with clients to ensure their satisfaction, making sure client’s needs are being met in a timely and satisfactory manner. 
  • Analyse client concerns, timely follow up with the customer issues, and escalate issues to appropriate teams and handling service problems to the satisfaction of the client.
  • Help to manage team projects, review company protocols, and assist company in client acquisition. 
  • Ensure end-to-end management of the client life-cycle from on-boarding to client relationship management to retention and damage control

 

Requirements : 

  • SPM/STPM/Diploma/Degree holder – Fresh graduates are welcome to apply
  • Fluency in written and spoken English, Bahasa Malaysia, Chinese
  • Possess a valid driving license
  • Vacancies are available in Kuala Lumpur & Johor Bharu 

 

Benefits : 

  • Medical
  • Miscellaneous allowance
  • Parking
  • Annual Leave - 20 days 
  • Mobile Allowance
✱   This job post has expired   ✱

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Company Overview

We are Malaysia’s leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, and looking for dynamic, driven and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C), is one of our fastest growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.

We take pride in our employee being innovative and taking initiative in every assignment. Our success stems from our people, working in teams, giving and taking support, helping to exceed our customer’s expectations. At CTOS, we are not just committed to performing well as individual but as a team to strengthen the company as a whole. Our values of trust, collaboration and accountability are at the heart of everything we do. We see our values as our strengh, as well as our responsibility.

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Company Summary
CTOS Data Systems Sdn Bhd
https://www.ctoscredit.com.my/
201-500 employees
Financial Services
https://www.facebook.com/ctosdatasystems