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Jobs in Malaysia   »   Jobs in Kulim   »   Engineering jobs   »   Commercial Manager

Commercial Manager


Job Responsibilities

  • Manage Customer Services, Customer Complaints and Customer Relations, and deliver Customer Satisfaction Survey as required by License
  • Develop, Prepare and Maintain Customer Database through Billing System
  • Prepare, implement and review Commercial Procedures and Standing Instructions
  • Deliver Energy Efficiency information to customers
  • Monitor, record and report on Customer Service Performance Criteria
  • Manage Debts Collection in cooperation with Finance Department.
  • Prepare reports on commercial activities for inputting into Distribution Reports.
  • Prepare and submit tenant load monthly status report to NUR
  • Liaise with statutory and regulatory bodies (Energy Commission, Local Authority, TNB) on Commercial and Technical Matters
  • Liaison with Customers and Customer’s Representatives as required (including potential customers) for applications for New Supply or Increased Supply
  • Prepare commercial documents for customers and authorities.
  • Monitoring, and reporting on Power Quality to Customers, NUR and Statutory bodies.
  • Monitor and report on Power Quality to Customers, NUR and Statutory bodies.
  • Management of Customer Care system to record and track customer service requests (when the system will be in operation)
  • Meeting customers on a regular basis to discuss issues pertaining to billing, supply, maintenance dates, PQ, Technical consultation and Efficient Energy Management
  • Manage customer energy meter such as meter performance and accuracy 
  • Conduct safety audits
  • Do standby duties if required such as network system controller
  • Other duties as may be assigned from time to time.


Job Requirements

  • Min 8 - 10 years working experience in commercial, customer service or related field.
  • Possess a Master/ Degree in Electrical Engineering.
  • Preferably Competent Engineer with Energy Commission.
  • Good communication skills, oral and writing in Bahasa Malaysia and English.
  • Able to work under pressure work, independently as well as in a team.
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Company Overview

NUR Power Sdn. Bhd. ("NUR Power") is Malaysia's first Independent Power Utility ("IPU") granted exclusive rights to sell electricity to customers in Kulim Hi-Tech Industrial Park ("KTHP"), Kedah commencing in May 1996. The NUR Power Group owns, operates and maintains a 220MW combined cycle gas turbine plant in KHTP. NUR Power also built and maintains a distribution grid inside the KHTP, as well as the provision of electricity supply to the customers and residences within KHTP. The power plant is sited within an area of about 115 acres in KHTP. The site is sufficient to cater for future expansion generation capacity.

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Company Summary
N.U.R Power Sdn Bhd
101-200 employees
Utilities / Power