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Jobs in Malaysia   »   Jobs in Others Malaysia   »   Room Division Expert - Cherating (Malaysia)

Room Division Expert - Cherating (Malaysia)

Others Malaysia
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Company Description:
Inventor of the all inclusive holidays concept 63 years ago, Club Méditerranée is present in 40 countries with 80 resorts worldwide. Thanks to the professionalism & constant friendly availability of its unique 20,000 GOs of 100 different nationalities, Club Med is today the only worldwide brand that offers all inclusive premium and multicultural vacations for families and couples.
Room Division Expert - Cherating (Malaysia)
col-wide   
Job Description:
PURPOSE OF THE JOB
Serving product and services deployment in resort, he/she is a specialist in order to ensure high level of products and services and client satisfaction in resort.
The Expert Zone supports daily the resort in order to:
• Respect the customer contract by guaranteeing 100% conformity compared to products norm (standards)
• Deploy product evolutions linked to his expertise and follow their evolutions
• Develop collaborators skills incorporating trainings
•       Participate to transversal projects (including IT and digital) to evolve product and services
He/she is able to hold a one-time RDS mission in order to secure the product delivery and/or to develop future Responsables De Service (Head of Department; Potential 1 or 2).
The Room Division Expert:
• Coordinates and is responsible for application of the processes, and welcome & lodging services for the customer: Guest Relations Department, Front Desk Service, Lodging Service, Transport Service, Meeting & Events
• Ensures conformity, optimization and sustainability of the services delivered
• He/she guarantees the Club Med spirit
OPERATIONAL MISSIONS
1. Quality: 
• Guarantees of the quality standards, hygiene and security rules and good use of its heritage respect and implementation, in collaboration with the Hygiene & Food safety Expert
• Defines service standards for welcome & lodging services to implement in village (for both 4 and 5 tridents)
• Defines standards to showcase services
2. Gestion:
• Participates to structures/costs optimization
• Participate to increase villages local incomes through the implementation of sales support (program, posters, book,…) in his perimeter resorts
• Advices Regional P&S Manager on operating budget definition for his products and services (Opex/ Capex) and on product evolutions quantification in his perimeter
3. Product & Services Evolution
• Shares Best practices at the BU level, but also when visiting professional shows
• Participates with Regional P&S Manager to steer the new BU activities or products’ implementations through feedback analysis and benchmarks
• Coordinates the implementation of worldwide Welcome & Lodging practices
• Measures deviations vs. product standards, in-depth diagnostic, optimization on product and organization
• Is responsible for ESAP fact sheet tool and its evolution
• Contributes to operations modes/ SOP elaboration (on Mozaik)
• Drafts specifications of services/activities for Local Purchases service
• Looks for new products among suppliers
• Follows and analyzes products and services tests
4. Organization:
• Supports the teams during the season and openings & closings
• Supervises the Room Division manager in:
•The Organization of the teams
•Respecting internal and external procedures
•Respecting the budget
•The implementation and application of safety and hygiene standards in his area of service
• Suggests new operating modes to improve service and productivity:
•Through the implementation of a new welcome & lodging services organizations
•Through new equipment implementation
•Through action plans validation concerning welcome & lodging services renovation or any other new projects
•Through the implementation of fact sheets or functional specifications for the production
5. Human Resources:
• Suggests Room Division Manager objectives to CDV
• Participates, with the help of UDT and HR managers, to training programs implementation to reinforce team professionalization in welcome & lodging services
• Detects young talents, potentials POT2, referents, Key GOs, identify their training needs and contribute to their development
• Is proactive on job frames and profiles according products evolution
6. Village Monitoring:
• Visits each village at least once a year to assist Room Division Managers to ensure the village compliance with the group’s objectives and to compare products standards
• Reports village tours conclusions including
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