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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Information Technology jobs   »   Business Analyst

Business Analyst

Bukit Damansara

The incumbent takes on the role of interface between business units, technology and support teams in system enhancements initiatives. We need someone who can take charge of projects and deliver results that brings better value to the organization and its stakeholders. Our ideal candidate has the ability to work on multiple projects simultaneously and translate business data into digestible information that improves corporate processes.


Duties & Responsibilities

  • Understanding business process management and business requirements and translating them to specific software requirements
  • Meet with business users to gather requirements for project definition
  • Analyze existing procedures and evaluate requested requirements to identify system changes for new requests
  • Manage multiple initiatives simultaneously
  • Evaluating the information gathered through workshops, business process description and task analysis
  • Acting as an interface between business units, technology teams and support teams
  • Convert the requirements and design documents into a set of testing cases and scripts that can be used to verify that the system meets the identified needs
  • Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the organization and its stakeholders

Key Deliverables

  • Documentation of business requirements for system enhancements
  • Testing cases and scripts that are able to verify that system meets the business requirements
  • Interface between business units, technology teams and support teams are managed
  • Resolution (or timely escalation) of issues


Requirements at Hire

  • Possess at least a degree/professional IT qualification
  • Min 5-8 years working experience with IT project management experience OR previous experience in a similar position
  • Possesses understanding in the areas of application programming, database and system design
  • Understands Internet, Intranet, Extranet and client/server architectures
  • Understands how legacy and web-based systems interface with each other
  • Able to troubleshoot average problems (or propose solutions) and identify complex areas for escalation (including when and who to escalate to)
  • Aptitude to quickly develop an understanding of new products and processes while being adaptable to change in working environment, processes and procedures
  • Highly motivated, has a positive attitude and proactive in day-to-day work and contribution e.g. in development/improvement of processes and methodologies
  • Strong time management skills with the ability to manage timeframes and deadlines
  • Ability to work under pressure in order to meet external and internal commitment
  • Minimum skills prior to first customer interactions / job tasks
  • Familiar with industry best practices and processes relevant to day-to-day operations
  • Good product knowledge
  • Meticulous in day-to-day operational work
  • Excellent people / interpersonal skills (including verbal communication and writing skills)
  • Possesses good organizational and analytical skills
  • Demonstrates ability and willingness to learn independently
  • Willing to travel outstation and overseas (if required)
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Company Overview

AirAsia BIG - Think Big Digital Sdn. Bhd., is a joint venture between AirAsia, Tune Money International and AIMIA. AirAsia BIG operates the Air Asia BIG Loyalty Programme. AirAsia BIG is the global points currency serving AirAsia and the Tune Group. Under the programme, members earn BIG points from AirAsia, Tune Talk, Tune Hotels, and many other partners including Budget, Avis, Starhub, DTAC, Petronas, and major banks such as DBS, Citibank, CIMB, Standard Chartered Bank, Bank Mandiri, BRI, Siam Commercial Bank and Bangkok Bank. In conjunction with Tune Money, Think Big Digital provides the loyalty program for the BIG Visa Prepaid Card, co-branded and affinity payment products, giving cardholders the opportunity to earn Points and redeem for AirAsia flights and many other specialty merchandise and hotel rewards. AirAsia BIG is part of the lifestyle business conglomerate of Tune Group that was founded by Tan Sri Tony Fernandes and Dato’ Kamarudin Meranun. Tune Group seeks to innovate and revolutionise the way lifestyle services are delivered and has employed efficient web-based technologies to reach and engage its customers, presenting a unique lifestyle offering ranging from value hotel stays, personal finance solutions, affordable prepaid mobile services and sports.

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Company Summary
AirAsia BIG Loyalty
51-100 employees
Advertising / Marketing / PR