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Jobs in Malaysia   »   Jobs in Cyberjaya SGR   »   Finance / Banking / Insurance jobs   »   Specialist, HK Life Claims

Specialist, HK Life Claims

Cyberjaya SGR
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Job Summary

  • Process authorized claims transactions within the required benchmarks
  • Review and approve cases that exceeds subordinates’ authority within required benchmarks
  • Building and Developing complete skill sets for Claims Assessors
  • Claims Reporting
  • Trends Analysis

Key Responsibilities

  • Process all Life and/or A&H claims requests received as per stipulated requirements
  • Ensure meeting personal quality, turn around time and productivity benchmark
  • Review/approve cases that exceeds subordinates’ authority
  • Training of all new joiners on HK Life claims processing rules and products knowledge including Review and Feedback for On-The-Job training cases
  • Providing training in System Navigation and Processing Steps, towards certification with Claims Approval Authority, as stipulated in the Claims Approval Authority guidelines.
  • Report claim experience, quality, trends and patterns analysis, with a view to identifying issues & problems, formulating solutions and strategies as part of the risks management and control responsibilities and its implementation. 
  • Assist Assistance Manager to conduct regular claims review in claims performance to ensure claims principles/authorities are adhered to. Review claims decision making process to identify areas of claims risk management concerns for further improvements.
  • Organize and implement team engagement activities to foster closer team spirit and create work life balance environment.
  • Performs other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements

Job Requirements:

  • University or college graduate holding appropriate professional qualification, with at least 3 years working experience with 2 years related experience in claims.
  • Good communications and presentation skills.  
  • Self-motivated and customer orientated.
  • Sound problem solving.
  • Time management skills.
  • Computer literate in MS Office.
  • Sound knowledge of Accident & Hospitalization claims.
  • Experience in Life insurance with an added advantage
  • Preference for proficiency in both spoken and written Chinese and English, with strong written skills.
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