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Jobs in Malaysia   »   Jobs in Cyberjaya SGR   »   Information Technology jobs   »   Specialist, IT Application Mgmt

Specialist, IT Application Mgmt

Cyberjaya SGR
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The IT Application Management Specialist will provide first line of technical support to designated customers. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role and hence responsibilities include (but may not be limited too) coordinating on projects, motivating or training of new team members.
Key responsibilities including:
  • Responsible for providing phone and electronic based support.
  • Assists customers in analyzing technical complications, determining problems, and provides resolutions.
  • Responsible for customer satisfaction through effective handling of customer problems and queries till resolution.
  • Ensures proper escalation procedures are followed, detailed ticket documentation.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles, policies and procedure.
  • Analytical ability is required in order to resolve technical issues.

Qualifications

 
To be considered for this role, you will offer the following requirements:
  • Degree in any discipline.
  • ITIL qualification is preferable but not essential.
  • Experience in Service Desk and Technical Support will be an added advantage.
  • Experience in supporting Windows Operating System setup will be an added advantage.
  • Excellent customer service skills
  • Willing to work on shift (24x7)
  • Fresh graduates are encouraged to apply

  Life at Dell   Learn about Dell culture, the interviewing process and benefits offered in your location: Life at Dell

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  IT App Management


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