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Jobs in Malaysia   »   Jobs in Shah Alam SGR   »   Customer Service jobs   »   Customer Service Executive (Regional / Aviation)

Customer Service Executive (Regional / Aviation)

Shah Alam SGR

Manage customer demand for aircraft direct use & stock replenishment material and
assure delivery of components to our customers in the APAC region according to
agreed KPIs
 Monitor and control material held by the customer and ensure effective return
management of unserviceable or unused components from customer
 Initiates required action for response to customer service requests
 Perform Initial Provisioning of Consignment Stock per contractual requirement
 Perform periodical inventory check at customer sites
 Ensure pro-active mitigation of operational risks
 Ensure high data quality of orders and component transfers in the IT system
 Continuous review and improve processes to increase efficiency and productivity
 Ensure seamless collaboration, proper communication and quality service to both
internal and external customers and partners
 Escalate business critical observations to management
 Support Customer Program Manager on fulfilment review and provide recovery plan
analyses demand pattern and provide proactive solution to ensure KPI sustainability
 Provide operational reports as required for management reporting
 Provides back-up to other team members in performing their functions as and when
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