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Jobs in Malaysia   »   Jobs in Pulau Pinang   »   Art / Design / Entertainment jobs   »   CUSTOMER SERVICE ASSOCIATE V

CUSTOMER SERVICE ASSOCIATE V

Pulau Pinang
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TE Connectivity (NYSE: TEL) is a $12 billion global technology leader. Our connectivity and sensor solutions are essential in today’s increasingly connected world. We collaborate with engineers to transform their concepts into creations – redefining what’s possible using intelligent, efficient and high-performing TE products and solutions proven in harsh environments. Our 72,000 people, including over 7,000 engineers, partner with customers in over 150 countries across a wide range of industries. We believe EVERY CONNECTION COUNTS – www.TE.com.


Customer Care Associate is the single point of contact for the assigned customer. He / she is responsible for the overall fulfillment process including, order processing, order management, delivery and returns. Key performance responsibilities of this role is to achieve the goal of customer satisfactions.


Responsibilities:

  • Champion for all operational support and escalation for assigned customer, including order management, delivery management, etc.
  • To communicate and negotiate with external customers and divisions on products delivery dates.
  • To pro-actively monitor exception orders and ensure appropriate contingent actions are taken to meet delivery schedule.
  • To implement key processes in Customer Services and be pro-active in initiating and leading projects to improve and streamline order management tasks.
  • Satisfaction management, including Net Promoter Score (NPS) survey management, identify and drive corrective actions to create sustainable improvement.
  • Quality or complaint handling, act as focal point for sharing and communicating quality status, driving improvement on the 8D respond time.
  • Must be customer focus, with good communication and problem solving skills.

Requirements:

  • Minimum 2 years and above experiences in the customer service function and preferably in MNC companies.
  • Candidates with similar requirement and have experiences working with distribution companies in electronics industry are encouraged to apply.
  • Degree in any discipline with preference in Business Administration, IT or Logistics.
  • Experiences and versatile with Microsoft Office Programs (especially in Microsoft Excel).
  • Knowledge of SAP SD and PP modules are added advantage.
  • Possess good interpersonal and communication skills.
  • Customer orientation and ability to adapt/respond to different types of characters.
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