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Jobs in Malaysia   »   Jobs in Ipoh   »   Customer Service jobs   »   Head of Front Office / Senior Guest Service Assistant

Head of Front Office / Senior Guest Service Assistant

Ipoh
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Responsibilities:

  • Respond to guest request & complaints in a timing and professional manner
  • Develop high quality relationship with guest throughout their stay
  • Prepare the daily report on room accurately
  • Work closely with finance team to ensure compliance with accounting procedures and handling policies
  • Ensure team members have current knowledge of hotel products, services and facilities, events, pricing, policies and knowledge of surrrounding area
  • Review arrival list for all arrival and VIPs, checking room allocations
  • To build a healty relationship with guest especially with returning guest
  • Able to train and develop the Front Office team members to strive more in Front Office area

 

Requirement:

  • Candidate must possess at least a diploma/degree in hospitality/Tourism/Hotel Management or equivalent
  • Required language: English and Bahasa Malaysia. Ability to speak in Chinese is an added advantage
  • At least Two(2) years of working experience in related field is an added advantage
  • Knowledge and exposure in OPERA system is an added advantage
  • Candidate must be self-motivator, creative thinker, pleasant looking and able to work indipendantly under minimum supervision

Benefits:

Medical, insurance coverage, allowances

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Company Overview

Cititel Express Ipoh is committed to its brand promise of providing SMART, CLEAN and SIMPLE accommodation. The brand new hotel boasts 210 modern, functional, comfortable and reasonably priced accommodation which cater to both business and leisure travellers. The hotel is strategically located in the heart of Ipoh Old Town Area where access to many of the city's heritage sites, famous food haunts, tourist hotspots, historial buildings and KTM train station are just a stone's throw away. Besides views of the city river, the rooms are all built facing the direction of North, South, East or West of Ipoh City. Understanding the needs of today’s tech-savvy generation, FREE high speed Wi-Fi is available throughout the premise, and each room is equipped with 40" LED screen smart IPTV that offers FREE multiple movies on demand and internet TV programmes. We also provide FREE shuttle service to 7 tourist attractions (Ipoh Railway Station, Ipoh Old Town, Concubine Lane, Dim Sum Street, Ipoh Parade Shopping Mall, Jalan Yau Tet Shin & Jalan Theatre, MAPS - Movie Animation Park Studios).

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Company Summary
Cititel Express Ipoh
11-25 employees
Hotel / Hospitality
Job Openings
Total 2 jobs
Chargeman/Maintenance Technicians
Ipoh
Management Trainee - Operations & Admin
Ipoh