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Jobs in Malaysia   »   Jobs in Shah Alam   »   Sales / Marketing jobs   »   Sales and Operations Manager

Sales and Operations Manager

Shah Alam
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Job Summary

To contribute to the development, implementation, monitoring and review of a business strategy that maximises the retail net profit by driving sales and controlling costs at regional level; to build motivated and high performing teams through the effective leadership and line management to retail staff. Works with the Executive Director and other Heads of Function to influence the creation and communication of company strategy, business priorities and targets for the Regional Teams on timely manner.



  • Generates ideas about future retail activities to ensure a cutting edge strategy; maintains up to date knowledge of the market place, competitors and trends, review and monitor specific plans to ensure revenue growth and increase sales productivity
  • Plan & implement sales administration and operation policies, and ensure these policies are adhered at all times from all the divisions by visiting the retail outlets regularly
  • Plan & implement sales policies and scheme, compensations & benefits, performance appraisal, career development for the Sales team
  • Manage the day to day sales operation and administrative issues for the sales team such as enquires, disciplinary issue, documentation etc.
  • Proactively manages and reviews the performance and progress of Regional Sales Managers and their regions, sets objectives and targets; works with Training Manager to develop training plans for the team 
  • Ensure the stock accuracy in outlets and roadshows
  • Compile and analyze Sales reports and Management reports and feedback to the Management.


  • Master or Degree in Marketing/Economics/Business Administration or its equivalent.
  • 8-10 years of working experience in retail chain, multi-level marketing or FMCG industries would be advantageous.
  • Experienced in managing relationships at a senior level and managing a diverse (in terms of skill base and experience) team of people.
  • Must be able to demonstrate the ability to contribute and successfully deliver against a business strategy
  • Must possess a track record of increasing and sustaining sales growth and profitability even in challenging market conditions 
  • Must demonstrate a proven ability to motivate, coach and develop people
  • Resourceful and result-oriented with strong analytical skills.
  • A high degree of integrity and commitment is required for this position.
  • Possess good verbal and written skills in English with the ability to converse in Mandarin or any Chinese dialects.
  • Willing and able to travel frequently.
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Company Overview
Company Overview
Healthy World Lifestyle Sdn Bhd is a leading Malaysian health and wellness retail chain store for a wide range of innovative relaxation and reflexology products. Established in 1996, there are currently 62 outlets in Malaysia with more than 400 employees.
Encouraging a healthier, more relaxed lifestyle our mission is to bring innovative health and wellness equipment products of the highest quality to people around the world. To date, we have more than 170 retail outlets and permanent counters located in Malaysia, Singapore, China, Hong Kong, Indonesia, Australia and Vietnam.
Healthy World Lifestyle Sdn Bhd, the creator of health care icon OGAWA has preserved through 20 years to build a reputation and image that has been duly acknowledged and recognized. In 2013, OGAWA was awarded Asia Excellent Brand Awards and it is also one of the winner of  Malaysia SuperBrandsTop Favourite Brand 2013.
Why join us?
At OGAWA, we adopt a work culture of passion, dedication, and togetherness. We encourage and mold each and every individual to become the best that they can be. We believe in mutual gain - a success for both employee and the company.
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Company Summary
201-500 employees
Consumer Products / FMCG