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Jobs in Malaysia   »   Jobs in Shah Alam   »   Maintenance / Repair jobs   »   Service Engineer

Service Engineer

Shah Alam
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Field / Workshop Service Engineer

Primarily to manage all Technical Service Support, Warranty claims and involve in Service Repairs in timely manner. 

Service Repairs

  • To prepare On-Site Investigation (Warranty /Non Warranty Issue) / Repairing / Commissioning / Servicing-Overhaul and In-House Investigation (Warranty) / Repairing / Servicing Overhaul
  • To maintain/upgrade service workshop and its equipment (including jigs, fixtures and couplings) in order to maximise the internal repair / overhauling capability including repairing competitor‘s products 
  • To report (Claims Management, Customer Report and In-House Report)
  • To participate in Quality meetings of claims reported/field work findings, contribute and recommendation for continuous improvement
  • To diagnose returned products and identify root cause of defects
  • To provide rapid troubleshooting response
  • To manage regularly in house equipments calibration records , MSDS on chemical storage, 5S and First Aid updating, etc in line with ISO requirements.
  • Coordinate in-house repairs and testing with production and engineering
  • Engage and coordinate third party service support, repair and delivery when necessary
  • Identify external service workshop for inclusion into authorised Asia Pacific service support network.
  • Prepare on-site repair procedures.
  • Root cause analysis, repair and report on claim status advancement. Update service protocol.
  • Troubleshooting and Commissioning within Asia Pacific Area.

Technical Service Support

  • Manage all claims timely
  • Register protocols in the HQ managed service database for each issue arising and closing with final solution.
  • Provide details and reports for HQ, production, quality and sales departments on relevant issues
  • Perform detailed diagnostics on product issues
  • Provide comprehensive technical support assistance to stakeholders 24/7
  • Update monthly reports on customer claim status

Warranty

  • Manage warranty claims fairly
  • Liaise and attend monthly meeting with the Production and Quality Department on quality issues detected during field services and where relevant involve HQ.
  • Liaise with the Sales Dept to coordinate service sales initiatives and support the Sales function

Requirement:

  • Possess Bachelor of Electrical Engineering or its equivalent.
  • Minimum 3 years working experience in Service Operations industry
  • Knowledge in Electric Rotating Machines and capability to read and understand technical texts and drawings.
  • Ability to engage with stakeholders and customers
  • Ability to work independently under minimal supervision
  • Diligent attention to technical details
  • Good command in English, writing, reporting and speaking skills.
  • Self-motivated and able to work under pressure.

 

 

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Company Overview

The MarelliMotori main manufacturing facility and worldwide headquarters is located in Arzignano, city of Vicenza, Italy. Marelli Motori has a tradition dating back to 1891 when Ercole Marelli founded the company. With over 100 years of manufacturing experience. Today, MarelliMotori is recognized internationally as a leading supplier of Generators and Motors to the Industrial, Hydro, Petrochemical and Marine Industrial sectors. These quality products are backed by an organization of skilled people providing sales, services, parts and technical support. Product & Services. Marelli designs and manufactures a wide range of Generators and electrical motors to meet customers special applications. some of the various configurations include: Low voltage and HIgh Voltage Horizontal and Vertical Mounting Polarity from 2 to 32 Heat Exhanges, Air and water Degrees of Protection Explosion Proof (ATEX)

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Company Summary
Marelli Motori Asia Sdn Bhd
http://www.MarelliMotori.com
201-500 employees
Manufacturing / Production
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Job Openings
Total 2 jobs
Warehouse Executive
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Sales Administrator / Coordinator
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