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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Market Research Analyst - Indonesia

Market Research Analyst - Indonesia

Kuala Lumpur

The purpose of the Market Research Analyst is to plan, coordinate and manage the mystery shopping projects in Indonesia and SEA ensuring operational KPI’s are met thus providing our customers with high-quality data within the required deadlines.


•Invite, recruit and schedule mystery shoppers for designated assignments within the set operational KPIs
•Deliver engaging, well-organized instructions to mystery shoppers in both formal and informal training
•Managing day-to-day tasks as tracking project progress and mystery shopper follow-up to ensure all mystery visits are completed within the set deadline
•Ensure SOPs and best practices initiatives are enforced and followed
•To provide the Client Team Manager with valuable insights based upon operational findings 
•To continuously look for more efficient, effective and better ways of performing fieldwork
•Ensure the best communication and collaboration with other departments

You’re good at:

  • Excellent verbal and written communication skills in English & Bahasa Indonesia.
  • The ability to work in a flexible environment
  • The ability to work independently
  • Result oriented, proactive and innovative with an ability to be able to improvise in all situations
  • Advanced experience with MS Office (Excel, PowerPoint)
  • ou can work with the pressure of deadlines


•A great affinity with service
•Strong desire to learn and discover new methodologies
•No specific education or experience required although prior experience in project management is considered an advantage


•Strong communication skills
•Team player

Client Team Management

Kuala Lumpur, Malaysia

Report to
Client Team Manager

Numbers of position available


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Company Overview

AQ Services International is about changing the world of customer service. We specialize in mystery shopping and audits to provide our clients with data and in-depth analysis of the condition of their front line.


As the Global Specialist in Mystery Shopping & Audits, AQ is driven by its mission to “let people experience great service”.


We help companies like yours grow by providing actionable insights into your front line. Founded in 2001, AQ has more than 15 years of experience. Over this time we’ve developed the right set of tools and expertise, allowing us to customize solutions for different businesses.


We have grown into a multicultural company with global reach and local roots. We serve clients across the full spectrum of the service industry and on all continents. We are extremely proud of the client portfolio we have built and thankful for the continuous support from the market.


In us, you will find willing partners who are as passionate about your business - from front line to bottom line, from your products and services to your customers - as you are. - We offer attractive salary that commensurate with work experience; - We provide opportunities for career advancement within the company; - We allowed this position to work from home. - Traveling opportunity to other offices

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Company Summary
AQ Services International
51-100 employees
Market Research