Total 130 Others/Any job vacancies

LOCATION: Selangor, Malaysia (Puchong Financial Center, PFCC)

REPORTING LINE: Group IT Service

PURPOSE OF THE POSITION:

We are seeking a proactive IT Support Engineer to join our team in Malaysia. The role will provide exceptional technical support for software and hardware systems across Southeast Asia (SEA).

Additionally, as part of our global ticketing team, you will contribute to the "follow the sun" support model, facilitating continuous IT system operations - Windows Servers and computers with full Microsoft Collaborative suite: Office 365 application stack (Teams, Word, Excel, Onedrive, Powerpoint) and SAP ERP as an application backbone across different time zones.

MOBILITY: 10-15% of time

RESPONSIBILITIES:

1. Technical Support:
   • Provide first and second-line technical support for software and hardware issues.
   • Respond to and resolve support tickets in Southeast Asia. Countries coverage scope could be reviewed and extended.
   • Troubleshoot and resolve IT system issues, ensuring minimal downtime to user.

1. Part of Global Ticketing Team:
   • Collaborate with international colleagues in the global ticketing team.
   • Provide follow-the-sun support to ensure seamless IT operations across different time zones.
   • Manage and prioritize support tickets, ensuring timely resolution accordingly.

1. System Administration:
   • Maintenance of IT infrastructure, including servers, networks, and communication systems of Staubli units in the region.
   • Implement and oversee security protocols to protect organizational assets.
   • Conduct routine system checks and updates to ensure optimal performance.

1. Stakeholders Interaction:
   • Build strong relationships with key stakeholders to understand their needs and provide tailored support solutions.
   • Conduct training sessions for end-users to enhance their understanding of IT systems and technologies.

1. Documentation and Reporting:
   • Maintain accurate records of support activities and interactions.
   • Generate regular reports on support ticket trends and performance metrics.
   • Contribute to the creation of technical documentation and user guides

Development Analyst is part of the APAC R&D Department and supports product development and adaptation activities across regional and global projects. This entry-level role provides exposure to core R&D processes, including specification creation, sensory testing, trials, and basic project execution, under the guidance of a team lead or manager.

This role collaborates with cross-functional partners within R&D, including Product Development, Packaging, Regulatory, Food Safety & Quality, and Innovation Technology, and works with regional and global stakeholders as required. The Development Analyst takes a hands-on approach to support trials, tastings, and data collection, contributing to projects that support future portfolio growth.

• Represents R&D in simple Adapt for Excellence projects.
• Lead simple adaptation products under guidance of the team lead or manger within a defined scope, budget and timeline.
• Create, update maintain specifications in line with internal standards and regulatory requirements.
• Execute sensory tests, including sample preparation, test setup, data collection, and basic analysis.
• Support R&D sensory testing
• Support laboratory, pilot plant, and factory trials through hands-on participation, coordination, and documentation.
• Contribute to complex regional or global projects as a project team member.
• Collaborate with cross-functional teams including Product Development, Packaging, Regulatory, Food Safety & Quality, and Innovation Technology.
• Maintain accurate project documentation, trial reports, and sensory records in accordance with R&D and quality systems
• Responsible for operating / maintaining simple equipment and facilities. Assuring good manufacturing practices with respect to maintenance and hygiene.
• Support and learn Specialist tasks as appropriate including (but not limited to): defining and leading pilot/plant trials, collecting experimental data, writing technical reports, developing prototypes, completing sensory, chemical, physical and analytical assessments of product, defining pack functional spec and selecting materials, completing physical lab testing and requesting/arranging external testing, writing technical reports.
• Adopts and follows all JDE technical systems and processes
• Write & perform standard operating procedures (SOP’s) and suggest adjustment of standardized methods for particular products and/or problems.
• Communicate project progress, findings, and conclusions to stakeholders to ensure awareness and timely actions, with guidance from the team lead or manager.
• Other tasks/duties as assigned by Team Lead/ Manager

This Data Operations Analyst is responsible for data input validation and data cleaning focusing on specific industry/category or set of categories (e.g., Beverages, Food, Health and Beauty Products). As a Data Processing Specialist of Input Validation function at NielsenIQ, you support the create and deliver client output deliveries in a correct and timely manner.

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders 

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

We are looking for a highly motivated individual to join our team as a Recovery & Enforcement Intern. This role is primarily focused on debt recovery operations, with the opportunity to gain hands-on, practical legal exposure in litigation and enforcement processes in Malaysia.

You will gain insight into how recovery strategies are executed—from early-stage collection efforts to legal enforcement and litigation, and have the opportunity to work with external legal counsel and third party recovery agencies.

What will you do:

Recovery & Enforcement Operations Support

• Analyse portfolio performance and recovery trends

• Support the management of delinquent accounts and execution of recovery efforts including tracking, follow-ups, and coordination
• Assist in monitoring repayment progress and implementation of restructuring arrangements and recovery strategies
• Liaise with external legal counsel and other external parties on recovery and litigation matters
• Support preparation, review and summarisation of recovery and litigation-related documents
• Support the filing of all cause papers and monitor compliance with court deadlines
• Support coordination of litigation-based recovery actions, including judgment enforcement
• Maintain and support continuous improvements on records, trackers, and reporting for recovery and enforcement cases, including supporting enhancements and new tracker development
• Undertake any other tasks as may be assigned from time to time within the scope of the role

Hands-on Enforcement & Regulatory Exposure

• Gain practical exposure to litigation-based recovery processes, including supporting the preparation and review of cause papers (e.g. statements of claim, affidavits, enforcement documents), under the guidance of the Legal team
• Develop understanding of enforcement and asset recovery strategies in practice
• Gain practical exposure to the practical steps and processes that facilitate enforcement actions, including:
• Supporting processes involving JPJ (vehicle ownership / enforcement checks)
• Land Office searches and dealings (e.g. title verification, encumbrances)
• Stamp Office processes and documentation requirements

What are we looking for:

• Undergraduate(s) in Law are preferred but this role is open to all backgrounds (Law, Business, Finance, Tech or others) – anyone keen to gain hands-on experience is encouraged to apply
• Strong interest in collections, litigation, recovery, or fintech
• Detail-oriented, organised, and proactive
•  Comfortable working in a fast-paced, execution-focused environment

What's in it for you:

• Exposure in a diverse range of unique peer-to-peer (P2P) financing products
• A comprehensive understanding of the post-delinquency loan lifecycle, from  default management, recovery strategies, and enforcement actions
• Practical understanding of how legal processes are applied in recovery
• Exposure to Malaysia’s court and enforcement ecosystem and processes
•  A unique blend of operational, legal, financial, and tech-driven experience

This internship comes with a monthly allowance of RM1,000.

We are a rapidly growing company based in Australia and currently expanding our presence in Malaysia. As a Dealing Analyst, you will have the opportunity to gain valuable insights into financial markets and contribute to our growth. We are seeking individuals who are enthusiastic about learning, possess keen attention to detail, strong numerical and analytical skills, and aspire to build a career in Finance.

Responsibilities:

• Coordinate and manage foreign exchange trading portfolios across various currencies.
• Prepare daily reports for stakeholders.
• Monitor market movements and stay updated on market news and sudden events.
• Manage risk through strategic positioning and trading within approved limits, policies, and procedures.
• Executing analytical procedures on related business areas as required.
• Exploring new ways of improving the existing procedures continuously.

• Working closely with the senior team on trade supervision and risk strategy alignment.

• Bachelor's degree in finance, mathematics, economics, or IT discipline.
• 1-3 years of relevant work experience in financial services.
• Previous trading experience or exposure to financial markets is advantageous but not mandatory.
• Bilingual proficiency in English and Mandarin is required.
• Demonstrated interest in financial markets.
• Proficiency in Python or coding skills is advantageous but not mandatory.
• Strong numerical and analytical abilities.
• Effective presentation and interpersonal skills.

You will...
• Ensures the data integrity during data processing.
• Verify the accuracy and validity of data processed.
• Resolve and check any quality issues raised by supervisors/clients.
• Maintain positive working relationships and open communication with local, regional and global colleagues.
• Continually innovate, develop and suggest enhancements to gain better work efficiency
• Ensure that the company’s regional and global standards are always adhered to all the times.

You have...
● Diploma or Degree in any other related fields.
● Proficiency in MS Word, MS Excel, and MS PowerPoint Ability to work independently with the ability to prioritize and multi-task; able to think rationally under pressure.
● Fresh graduates are encouraged to apply.

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. YouTrip has raised over US$110 million to date, including its recent Series B round led by global venture capital firm Lightspeed Venture Partners—underscoring strong investor confidence in its mission to transform digital financial services across the Asia Pacific. 

Recognised as World Economic Forum’s Global Innovator 2025, CNBC’s World’s Top Fintech Companies (2025, 2024), and LinkedIn’s Top Startup (2024, 2023), YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.

Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions. 

As a Compliance (Transaction Surveillance) Analyst, you will be performing live transaction screening and investigations to continually safeguard YouTrip’s reputation and customer funds.

You will:

• Analyze and review live transactions within SLA that were flagged, identify trends & patterns that may signify suspicious or fraudulent activities, with knowledge of regulatory expectations.
• Assess potential name hits against sanctions lists to determine the acceptance or rejection of the transaction. 
• Establish any fraudulent patterns/indicators that may indicate that the account is compromised and/or in relation to scam related typologies. 
• Be the Subject Matter Expert in Complyadvantage (Screening Tool), and support any enhancement/process related workflows. 
• Handle resolution of confirmed suspicious cases, including assisting to reach out to affected customers and internal teams for further investigation. 
• Collaborate with Compliance and other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard company’s and users’ interests.
• Escalate to the compliance team whenever required upon true hits and/or suspicion, with a clear report that describes the rationale of escalation and the impact of the hit. (i.e. sanctions concerns, AML concerns or Fraud Concerns)
• As the required coverage is Daily - weekend work will be required. 

You are:

• Compliance & Risk Enthusiast – you are passionate about developing a career in risk & compliance and are interested in the financial services or payment industry.
• Analytical & Detail-Oriented Thinker – you possess excellent problem-solving skills with demonstrated experience in solving complex business with analytical thinking. You have the natural tendency to always focus on details and hate to miss out on specifics.
• Travel Enthusiast – you are a passionate traveller and understand the psychology of traveller, in particular when it comes to overseas spending behavior and its associated risks.
• Fearless Self-Starter – you are not afraid to suggest and implement new initiatives to tackle complex business issues, as long as the rationale are logical and sound. You do not mind getting your hands dirty in order to get things done in tight timeline.

1.Role                                                                                                                                                                       1.1 Work with VSO, VSE & Supervisors to maintain, analysis, improve and resolve
production line issues in a responsible manner towards ensure manufacturing meeting Safety, Quality, Cost, and Delivery with guidance from Technician 3.
1.2 Responsible for 1st level failure analysis of reject tools or components from production
line to identify process or supplier related issue for failures which are unable to be solve
by shopfloor leaders.
1.3 Support VSE to perform Machine and Process Capability Study to ensure machines and processes meet the capability requirement during new product introduction and mass production with guidance from Senior Technician.

2.Job Scope
2.1 To perform Process Study on Failure Analysis for existing responsible products on all reject & assist time study, cycle time on the process or ISIR sample build / test in production.
2.2 To assist Manufacturing Changeover activities and perform Evaluation / Rejects activities.
2.3 To assist on technical report Cgk, Cmk, GRR, SPC & etc assigned by Process Engineer/Supervisor.
2.4 To assist Manufacturing Engineering document: Visual aids PQI, work instructions WI, 7S photo, Inspector Work Sequence, Quality Alert & Quality awareness presentation material for briefing purpose.
2.5 To perform daily complaint of raw material to PUQ and assist in scrap preparation if necessary.
2.6 To train and monitor repairers on daily rework activities.
2.7 To support Production in achieving the effectiveness/productivity, output, FOR and quality target.
2.8 To support and involve in BPS activities such as Point CIP projects, LLD, Change Over, TPM or process/product improvement.
2.9 To participate in all scraping audits, coordinate in providing and implementing corrective actions.
2.10 To prepare & submit the scrap form which need submitted daily scrap for management
approval.
2.12 Support VSE/FPV in Machine and Process Capability Studies to ensure new machine and
process meet the capability requirement during new product introduction and mass
production.
2.13 Support VSE/FPV in coordination of PDP project sample build (Pre-Pilot and Pilot run) on
material availability and jig and fixtures readiness.
2.14To assist the Process Engineer / Supervisor in the day-to-day operation.
2.15To support an acting as supervisor if Supervisor & LO no turn up.
2.16To carry out any other duties assigned by immediate superior time to time.

Role Purpose

Rapsodo is seeking a driven, detail-oriented Customer Support Specialist to support our customers across Japan and international markets, based in our Kuala Lumpur office.

You will be the first point of contact for athletes, coaches, and everyday users—owning issues end-to-end and ensuring every customer receives a high-quality, consistent Rapsodo experience across regions.

This is not a transactional support role, and this is not a fully built, highly structured environment. We are scaling our international markets at pace, and this role offers the opportunity to play a hands-on part in building and shaping our systems, processes, and customer experience from the ground up.

We are looking for someone who is highly self-driven, adaptable, and energized by building. You should be comfortable operating in ambiguity, taking initiative, and bringing structure to a fast-evolving environment.

You will need to communicate with clarity and precision across both English and Japanese, troubleshoot effectively, and take full ownership of issues through to resolution.

Key Responsibilities

• Serve as the primary point of contact for customer support across Japan and international markets
• Respond to and manage inbound support cases across email, phone, chat, and ticketing systems
• Provide support in both English and Japanese, ensuring clarity, accuracy, and professionalism in all interactions
• Troubleshoot hardware, software, and connectivity issues across Rapsodo products
• Own customer issues end-to-end, including problem definition, resolution, and high-quality escalation when required
• Prioritize, manage, and close tickets within defined service levels using platforms such as Salesforce and Zendesk
• Collaborate cross-functionally with Engineering, Product, and Sales to resolve issues efficiently
• Route sales-related inquiries to the appropriate team members where relevant
• Identify recurring issues and contribute to reducing support volume through documentation, feedback loops, and process improvements
• Contribute to building and improving support processes, workflows, and internal knowledge bases

Requirements

• Bachelor’s degree required
• 5+ years of experience in customer support or service, preferably in a technology or consumer product environment
• Native or near-native fluency in both English and Japanese (JLPT N2 level or above - spoken and written). Excellent written and verbal communication skills, with sensitivity to cultural and regional differences.
• Strong problem-solving skills, with the ability to troubleshoot hardware, software, and connectivity issues
• Experience with support platforms such as Zendesk and CRM systems (Salesforce preferred)
• Strong organizational skills and the ability to manage multiple priorities effectively
• Ability to remain composed and professional in high-pressure situations
• Comfortable working independently in a fast-paced and evolving environment
• Strong sense of responsibility, attention to detail, and customer focus
• Willingness to learn and develop a deeper understanding of products and systems

Success Metrics

• Clear, accurate, and professional communication across English and Japanese support channels
• Timely and effective resolution of customer issues
• High customer satisfaction through consistency, responsiveness, and attention to detail
• Ability to manage responsibilities independently while maintaining strong collaboration with internal teams
• Ongoing contributions to improving support processes and documentation

If you are someone who thrives in building environments, takes pride in solving problems, and wants to play a role in shaping how customer experience is delivered across international markets, we would love to hear from you.

We’re looking for a Customer Support Agent on a 12 month contract  to join our award winning team conveniently located in Mid Valley City, Kuala Lumpur. 

As a Customer Support Agent at Double Eleven, you’ll  focus exclusively on ticket based support. Provide clear, accurate, and timely responses to customer enquiries, investigate reported issues, and escalate matters where appropriate, in line with established processes and service standards.

Double Eleven is one of the largest independent video games developers and publishers in the UK. Headquartered in Middlesbrough, we employ over 400 people across our UK and Kuala Lumpur studios.

We are incredibly proud to partner with some of the world’s leading developers and publishers, including Rockstar Games, Obsidian Entertainment, Mojang, Bethesda Game Studios and Facepunch. 

As a global games company, we've collaborated to create new worlds in The Outer Worlds 2, helped deliver unforgettable experiences for players of Red Dead Redemption, enabled millions to battle in Rust Console Edition and created new adventures in Fallout 76. 

Double Eleven is more than a place to work, we are deeply values-driven in all that we do and we know that we are at our best when our people feel fulfilled. We offer flexible working hours to allow you to truly enjoy work/life balance and always strive to deliver a workplace experience like no other.  We regularly bring our people together to connect and have fun through our many different events, parties and hobby-based clubs.

Interested? We kindly ask all applicants to submit a portfolio showreel to support their application. We’re afraid applications without an accompanying portfolio will not be considered.

On this occasion, we’re unable to sponsor a visa for this role.

What you’ll be doing

• Respond to and resolve Customer Support support tickets on a daily basis.
• Ensure all customer enquiries are handled professionally, efficiently, and in accordance with internal guidelines.
• Investigate customer reported issues and provide appropriate resolutions or escalations.
• Compile and submit a regular customer support ticket overview report in accordance with reporting requirements.
• Maintain accurate and up to date ticket documentation.
• Meet defined response time and quality benchmarks.
• Participate in onboarding, training, and process improvement activities as required.

What we’re looking for

• Advanced proficiency in English speaking and writing (minimum C1 level).
• Strong written communication and problem solving skills.
• Comfortable working with ticketing systems and learning new tools.
• Able to manage workload effectively and meet daily operational requirements.
• Previous experience in a customer support role.

Qualifications

• All relevant qualifications considered

What to expect

Working life at Double Eleven 

• Start your day any time between 9:00am and 11:00am
• 35 working hours per week with a 1 hour lunch break (with the opportunity to flex down to 30 minutes or up to 2 hours)
• 14 days annual leave + holidays gazetted by the Federal Government of Malaysia (where holidays fall on a weekend, you’ll receive either the Monday or Friday as extra holiday!) 
• 1 day leave for your birthday
• Up to 10 days discretionary annual leave during our end of year break
• 1 day leave if you’re moving house
• Potential for annual performance bonus
• Best-in-class tools and workflow so you can focus on creativity
• 3 additional days annual leave for 5 years service and a further 3 days annual leave for your 10 years service milestone
• State of the art office facilities in an central location with excellent transport routes
• Assorted fruit and bread options, juice, hot drinks and fruit
• Employee referral bonus (up to MYR5,000!)
• Free game codes, game swag and merchandise
• On site parking expensed 

Professional development and wellbeing

• Free gym membership at a local gym in Mid Valley 
• Company private healthcare cover in-patient and out-patient for you, your spouse and children
• Access to mental health and wellbeing support via Plumm (includes 4 free video therapy sessions per month for both the employee and up to 3 family members aged 18+), unlimited text therapy, courses, meditations
• A personalised development plan with dedicated support tailored to your growth and goals
• An accredited Academy providing professional qualifications
• In-studio wellbeing programmes and People team support

Team life 

• Subsidised off-site team activities 
• Many team events to celebrate team and game milestones
• Sponsored team activities
• Opportunity to contribute to our internal Employee Diversity and Equality Network

Ways to reach 
If you have a general query or if you need support with your application and/or an alternative way to apply, please do not hesitate to contact our Talent team at jobs@double11.com

• Identification and delivery of relevant GFS R2R related tasks and provide progress updates, risks / mitigants to the Finance GFS delivery lead, R2R Leads, and other stakeholders
• Work with GPOs to set up and transfer to Experian systems and processes and close down legacy system / processes - for the following:-
  • General Ledger, Cash Management, Fixed assets & Leases, Intercompany rules
  • Provide access and training to Acquired Entities’ Finance Team, for Experian Accounting Systems
  • Create and agree Post integration plan, collaborating across the different functions, update stakeholders with progress, issues and decisions
  • Assist & improving team operating rhythm through Empower+ operation maturity framework

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore. 

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions. 

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.

As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together

Job Summary

We are seeking a hands-on and proactive IT Operational Support Intern to join our team. In this role, you will be involved in supporting the end-to-end process of hardware deployment and providing assistance in system testing, on-site troubleshooting, and other key operational tasks that contribute to the smooth delivery of our services.

Responsibilities:

• Prepare, test hardware such as POS systems, kiosks, printers, tablets, and related devices for deployment.
• Assist with on-site deployment and installation at client locations, ensuring proper setup and configuration.
• Perform troubleshooting on hardware and system issues during and post-deployment.
• Coordinate with internal teams to gather necessary resources and information for deployment execution.
• Help manage inventory, maintain documentation, and support operational logistics.
• Provide general support to daily operational workflows that contribute to business continuity.
  

Job Requirements:

• Interest in IT systems, hardware deployment, or technical operations.
• Willingness to handle physical setup tasks and support field deployment needs.
• Good communication skills and a strong sense of responsibility.
• Detail-oriented and eager to learn with a solution-driven mindset.
• Able to work independently and in a team setting.
• Basic proficiency in Microsoft Office; experience in troubleshooting hardware/software is a plus.

The Analyst 1 (Warehouse) drives execution and improvement of warehouse operations through data-driven insights, digital tools, and process optimization. This role contributes from day one by enabling real-time operational visibility, strengthening data integrity, and supporting decision-making.

The Analyst plays an active role in transforming warehouse operations from manual processes to automated, intelligent, and connected workflows—improving efficiency, reducing cycle time, and enhancing inventory control.

Core Focus for Fresh Grads:

• Enable real-time operational visibility across warehouse activities
• Own and improve data integrity and system reliability
• Contribute to process efficiency and cycle time reduction
• Design and implement digital solutions to eliminate manual work
• Support transformation towards automated, data-driven warehouse operations (IR4.0/IR5.0)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Extract, structure, and validate WMS/ERP data to ensure high data integrity and usability for operations.
• Develop and maintain real-time dashboards and visual management tools for operational monitoring (e.g., GR TAT, WO cycle time, WARS, productivity).
• Monitor operational flows (inbound, kitting, outbound, replenishment) and proactively highlight risks or bottlenecks impacting performance.
• Identify data anomalies, system gaps, or transaction failures and drive timely resolution with relevant stakeholders.
• Support inventory accuracy through data-driven variance analysis and root cause identification.
• Ensure visibility and control of exceptions (MRB/damaged/expired) through structured tracking and resolution mechanisms.
• Drive automation of repetitive tasks using digital tools, scripting, or system enhancements.
• Design and enhance digital workflows to replace manual tracking and improve process reliability.
• Develop data models or visualizations that enable faster and better operational decisions.
• Contribute to digitalization initiatives (e.g., WMS enhancements, automation pilots, system integration, IoT-enabled tracking).
• Apply structured problem-solving using data to eliminate recurring operational issues.
• Maintain SOPs and digital workflows to ensure consistency, scalability, and audit readiness.
• Collaborate with Ops, Planning, QA, IT, and Procurement to drive cross-functional solutions.
• Take ownership of assigned operational processes and continuously improve performance.
• Uphold EHS/ESD/5S standards in all activities.

Key Performance Indicators:

• GR TAT Accuracy ≥ 99%
• WO Cycle Time ≤ 2.8 hours
• Data Integrity Level: High accuracy and consistency across systems
• Operational Visibility: Availability and reliability of real-time dashboards/tools
• Process Efficiency Gains: Measurable reduction in cycle time or manual effort
• Digital Contribution: Implementation of automation, digital workflows, or system improvements
• Issue Resolution Effectiveness: Timely identification and closure of operational/system gaps
• Audit Compliance Rate: 100% without findings

About the job   

• Acts as point-of contact for Input Operations processes  
• Act as secondary point of contact in the absence of team lead in managing E2E operational queries and deliverables  
• Act as the SPOC for all the queries/data investigations and managing the internal stakeholders on the assigned queries 

Responsibilities  

• 1st function IV - Input Validation level, Production flow, what kind of validation, overall flow of the production, how functions coordinate each other  
• Database management system - understanding; can see a broader picture of the function  
• Get data from different sources, data handling, data evaluation, data analytics  
• Data Production process, reports  
• what kind of output that needs to be impacted from the input approach  
• 60%/ 70% system knowledge; 40%/ 30% analytics  
• Focus on IV - should see a broader level, what can foresee/ view on data  
• In-house system/ execution system  
• Project implementation, research - getting input from RMS or different sources, data validation  

ABOUT THE ROLE

We are looking for a dependable and enthusiastic IT Support Officer to join our IT team at our Petaling Jaya branch. This is an entry-level role ideal for a fresh graduate eager to grow in a hands-on environment. You will be the first point of contact for day-to-day IT matters, ensuring our internal teams can work smoothly and efficiently.

.

KEY RESPONSIBILITIES

•     Provide first-line IT support to internal staff, including troubleshooting hardware, software, and connectivity issues in a timely manner.

•     Assist in the setup, configuration, and deployment of computers, printers, and peripheral devices for new and existing employees.

•     Support the installation and basic administration of business applications including Microsoft 365 and assist users with day-to-day operational queries.

•     Assist in managing user accounts and access rights, including provisioning, modification, and deactivation across internal systems.

•     Maintain and update the IT asset and inventory register, ensuring all equipment is accurately tracked and documented.

•     Assist in monitoring and supporting basic network and infrastructure operations, escalating issues to the relevant team when required.

•     Support the maintenance and basic troubleshooting of ancillary systems such as CCTV and door access control systems.

•     Log, track, and follow up on IT support tickets, ensuring issues are resolved or appropriately escalated within agreed timeframes.

.

ADDED ADVANTAGE

✓  Familiarity or exposure to enterprise business systems such as CRM, ERP, or PMIS platforms.

✓  Basic experience with Microsoft 365 administration (user management, SharePoint, Teams).

✓  Prior exposure to physical security systems such as CCTV or door access control management.

✓  Any relevant IT certification (e.g., CompTIA A+, Microsoft Fundamentals) is a bonus, not a requirement.

•     Diploma or Bachelor’s degree in information technology, Computer Science, or a related field.

•     Fresh graduates are encouraged to apply. No prior working experience required.

•     Foundational understanding of computer hardware, operating systems (Windows), and basic networking concepts.

•     Good communication skills with a service-oriented mindset and the ability to work well with non-technical users.

•     Proactive, detail-oriented, and able to manage multiple tasks in a fast-paced environment.

•     Must be based in or able to commute to the Petaling Jaya area. Fully on-site role.

The Role

As a Senior Business Analyst, you will take the lead in conducting complex business analysis and iteration management to ensure successful initiative outcomes. Your responsibilities include crafting detailed documentation of intricate requirements, facilitating high-level communication with stakeholders, and identifying key opportunities for process optimization that align with broader business objectives.

Collaborating closely with cross-functional teams, such as engineers and product owners, you will lead iterative development and refinement processes, enhancing overall project delivery. You will manage risk, support the seamless implementation of solutions, and drive continuous improvement initiatives, ultimately delivering significant business value and contributing to strategic business success.

The Team 

Join the Marketplace Services (MPS) team as we continue our evolution from a service provider into a strategic platform enabler. Our purpose is to provide trustworthy data and shared services across APAC Candidate, Hirer and AI teams so we can deliver long-term customer value. 

Within MPS, the Profile, Apply and Jobs Services (PAJS) team provide shared capabilities that underpin many of SEEK’s core marketplace experiences: how candidates discover roles, create and manage profiles, and apply for jobs, and how hirers create, manage and optimise job ads. These services sit at the heart of SEEK’s Employment Marketplace and are consumed at scale across the group. 

Key responsibilities

• Define scope, objectives, deliverables; validate requirements and capture feedback.
• Lead discovery and documentation: user stories, use cases, process maps (as-is/to-be), acceptance criteria.
• Prioritise and trace requirements to business value; support solution design and validation.
• Plan and run iteration ceremonies: planning, backlog refinement, reviews, retrospectives.
• Manage risks and change; coordinate testing, develop test cases, verify quality.
• Facilitate workshops, align stakeholders, and maintain clear communication.
• Drive continuous improvement; share best practices; mentor juniors.
• Engage vendors as needed; support SLA compliance and onboarding.

This role can be based in Malaysia/ Thailand/Singapore/Philippines.

Summary 

Enterprise Resilience & Business Continuity manager serves as the company’s central coordinator and subject-matter expert for all aspects of business continuity, crisis management, and organizational resilience. This enterprise-wide role is responsible for designing, implementing, maintaining, and continuously improving a robust, integrated resilience program that enables the organization to prepare for, respond to, and recover from disruptive events with minimal impact to people, operations, reputation, and financial performance. 

In business-as-usual state, the role functions as a lead global Business Continuity Program Owner. During major incidents or crises, the incumbent serves as Incident Commander (or Deputy) within the enterprise crisis management framework, providing unified command, coordination, and communication across all affected functions. 

Because major incident response is not full-time, the position also performs other risk and insurance duties including property risk improvement and loss prevention for the company’s global manufacturing and operational assets in close partnership with operations, external risk engineers, and insurance carriers. 

Essential Duties and Responsibilities 

• Consultation and support for the Business Continuity, including business impact analyses (BIAs), recovery strategies, crisis management plans, and supporting policies/tools. 

• Develop and deliver enterprise-wide training, tabletop/functional/full-scale exercises, and post-exercise or post-incident improvement plans. 

• Serve as central coordinator and primary point of contact for resilience-related activities across business units, regions, and corporate functions. 

• During disruptions, activate and lead as Incident Commander (or Deputy), establishing command structure, directing cross-functional response teams, managing internal/external communications, and maintaining situational awareness in collaboration with executive leadership. 

• Lead after-action reviews and drive lessons-learned into program enhancements 

• Monitor and report on resilience KPIs/KRIs; maintain alignment with standards such as ISO 22301, and applicable regulatory requirements 

Property and Risk Engineering Duties 

• Partner with manufacturing sites, external risk engineers, and insurance partners to identify, prioritize, and execute risk-improvement recommendations that reduce property and casualty exposures.  

• Coordinate site risk assessments, track completion of recommendations, and support favorable insurance underwriting outcomes.  

• Recommend and approve major protective equipment and loss-control investments. 

General Risk Management Support  

• Support collection and validation of data for annual insurance renewals in collaboration with the corporate risk management team. 

• Support property and casualty claims as needed. 

• Review contracts, leases, and agreements for appropriate insurance and indemnification provisions. 

• Maintain awareness of global risk conditions and emerging risks that could impact the corporation. 

• Provide risk management guidance to subsidiaries and international offices. 

Other Duties 

• Domestic and international travel 15-25% (site visits, exercises, insurance meetings, incident response). 

• Perform other related duties as assigned. 

This role is responsible for preparing the Revenue Forecast draft and ensuring quarterly revenue landing through data-driven analysis and cross-functional coordination. The position analyzes Sales Forecast (Demand Commit), order backlog, WOI (Weeks of Inventory), market trends, and capacity constraints in collaboration with SCM, Sales, CSR (Customer Service), Product Group, and Finance to develop a logical and well-aligned Revenue Forecast. The role leverages data from Power BI, MDP (Modern Data Platform), and SAP S/4HANA, using advanced Excel skills to support shipment control and drive revenue execution.

Key Responsibilities

• Prepare and update the monthly Revenue Forecast, including data processing, variance analysis of the underlying Sales Forecast (Demand Commit), and comparison against the previous cycle.
• Support quarterly Landing Control by downloading, consolidating, and analyzing actuals, ongoing activities, and incoming orders.
• Collaborate with Product Group and SCM to understand market trends and capacity constraints, conduct data analysis, and drive alignment.
• Coordinate with CSR on shipment control, including analysis of shipment hold candidates and approval of shipment releases.
• Work closely with Finance to align on planned Debit Notes and Credit Notes.

• Perform end to end AR process: specialized in billing process especially on customer invoicing either manual or automate
• Perform reconciliation and procession of invoice(s) into Oracle. Including: ensuring the invoicing accurately reflects as per the contracts/usage/billing request/SO
• Prepare customer aging report and other AR related reports
• Dealing with interface billing reconciliations, balance sheet through P&L reconciliation
• Perform and support month end close activities
• Accountable and responsible for the quality, accuracy and timely delivery of billing process in accordance to the defined SLAs/KPIs
• Work closely with the sales operation team and cross functional organization to resolve and support customer billing process, issues and/or inquiries
• Ensure compliance to internal and external regulations and procedures, that should be in line with the company policies, standard operating procedures, and/or SLA/MSA
• Liaise with the auditors, tax authorities and regulatory authorities as required for the countries served in GFS and Business
• Full support to O2C global initiative in UAT, migrations, scope expansion, standardization and/or data mapping or cleansing
• Support the assigned project (Acquisitions and Mergers, Divestment (when required)
• Undertake special assignments, ad hoc functions, and other duties as and when requested by the line manager
• Handle high complexity billing process

The Data Operations Analyst  is responsible of reformatting the retailer and vendor input files, validations, outlier checks and sending the deliverables to the next workstream in a correct and timely manner.  

• Be the contact for questionable sales and stores trend, leading the resolution in a client-focused and timely manner in cooperation with Input Validation, Retailer Vertical/ Retailer Engagement team and other downstream functions. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries 
• Plan and execute complex daily personal workload and support to meet departmental and company schedules 
• Analyze and identify gaps and areas for improvement in reformatting and validations environment (CIP – Consumer Information platform) and drive convergence of processes and tools 

• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices 
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction 
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues

As the Manager, People Support - APAC Leader, you will lead and evolve a high-impact people operations team that delivers a consistent, scalable, and employee-centered service experience across our people portfolio. You will serve as a strategic partner with key regional and global ecosystem partners to enable solutions and operational excellence across all aspects of the employee life-cycle and evolving business and country-based requirements.   

This role blends people leadership, service delivery expertise, and iterative and transformational execution. You will lead a regional team, leverage data and qualitative insights to elevate employee experience, and drive simplification, standardization, and innovation across our service areas. The ideal candidate is a confident leader who thrives in fast-moving environments, brings strong analytical and systems thinking, and is passionate about building world-class people operations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

People Operations Strategy & Service Excellence 

• Shape and continuously refine the role for People Support as a strategic partner that maximizes efficiency, scalability, and employee experience. 

• Champion a data-driven and employee-informed operating model, leveraging insights, feedback, and trends to proactively improve service delivery and reduce escalations. 

• Serve as a subject-matter leader in HR service delivery best practices, applying country standards to achieve optimal operational outcomes. 

 Leadership & Operational Performance  

• Lead and develop a high-performing, APAC Tier I team in a fast-paced, service-oriented environment. 

• Own day-to-day operational performance, including SLAs, KPIs, case volumes, quality metrics, and employee satisfaction. 

• Translate performance metrics into clear, compelling insights that demonstrate the value of People Support and inform decision-making by senior stakeholders. 

• Proactively manage capacity and workforce planning, flexing team resources to meet changing organizational needs and global demand. 

Data, Insights & Continuous Improvement 

• Identify root causes through critical analysis and quickly implement corrective actions to improve service quality and operational efficiency. 

• Lead multiple continuous improvement initiatives, simplifying, standardizing, centralizing, and automating complex HR processes. 

• Ensure strong data integrity, system accuracy, and quality controls through disciplined testing, audits, and attention to detail. 

Stakeholder Partnership & Communication 

• Build trusted partnerships with HRBPs, COE teams, People Intelligence, and business leaders to align priorities and deliver integrated solutions. 

• Develop and execute clear communication strategies for cross-functional initiatives, service changes, and transformation efforts. 

• Consult and influence executive leadership with confidence, clarity, and strong business acumen. 

• Act as a facilitator and change leader, guiding teams and stakeholders through rapid change and transformation. 

Knowledge Management & Content Strategy 

• Identify knowledge gaps and high-volume employee inquiry themes across AskHR. 

• Partner with COEs to curate, update, and maintain HR knowledge content, ensuring accuracy, consistency, and compliance. 

• Create a unified, searchable, and interconnected knowledge platform that delivers a simple and intuitive employee experience. 

People Leadership & Change Management 

• Demonstrate exceptional people leadership through coaching, mentoring, and talent development, building future-ready leaders. 

• Foster a culture of accountability, innovation, and continuous learning within the People Support team. 

• Communicate vision, progress, and change with clarity and empathy, motivating teams through transformation. 

We are looking for a motivated Fresh Graduate to support our factory’s digital transformation initiatives. This role focuses on data analysis, dashboard development, and digital process improvement within manufacturing operations. The candidate will work closely with senior engineers and project leads to develop digital tools, automate reporting, and improve operational visibility. This position offers structured learning exposure in manufacturing analytics, automation, and cross-functional collaboration.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

• Support development of dashboards and automated reports for production KPIs (UPH, OEE, Yield, Downtime).
• Assist in collecting, cleaning, and validating production data from multiple systems.
• Support automation of manual reporting processes using Excel, Power Automate, or similar tools.
• Perform data analysis to identify trends and highlight improvement opportunities.
• Assist in system testing, documentation, and user training materials for digital tools.
• Support project tracking activities (update status, follow up on action items).
• Participate in cross-functional meetings to understand manufacturing requirements.
• Contribute to continuous improvement initiatives using data-driven methods.

Get to Know the Team

At Grab, we empower merchants, advertisers and agencies to connect with our extensive ecosystem and audience through innovative solutions. Our unique platform allows clients to access their target markets effectively, ensuring measurable outcomes. We invite you to join us as we create value for users, drivers, merchants, and advertising partners while striving to improve daily life across Southeast Asia.

Get to Know the Role

Reporting to the Senior Sales Operations Manager, the Sales Ops & Analytics, you will be collaborating with Sales Operations, Commercial, Product Analytics, and Finance to develop and implement strategies and tools for the Sales teams. Your focus will be on promoting and delivering services to Grab's ecosystem. You should be able to both strategize and execute plans alongside the Commercial and Sales Operations Team. In this dynamic environment, you will contribute to sales strategy, customer segmentation, process improvement, and business analytics.

This is a fully onsite role at our Petaling Jaya office.

The Critical Tasks You Will Perform

• You will act as a key partner for the Commercial Country Head and Country Sales Managers in MY/SG.
• You will lead the execution of country market planning and business reviews.
• You will analyze key sales and performance indicators to inform strategic and tactical decisions while ensuring sales forecast accuracy.
• You will support sales teams in monitoring and forecasting against quarterly targets for revenue and other KPIs.
• You will provide market and sales data intelligence to aid the sales team in forming strategic business cases.
• You will partner with sales leadership to define sales strategies and requirements for business systems.
• You will ensure integrity of sales and customer data by advocating proper usage of tools like Salesforce.
• You will coordinate with Regional Operations to enhance sales operations efficiency at the country level.

The Logistics Center of Excellence (COE) is the global hub driving logistics process excellence and digital transformation. The team focuses on process optimization, digital enablement, and advanced analytics to support data‑driven decision‑making across the logistics organization.

This role plays a key individual‑contributor and technical leadership role in delivering BI and AI solutions. You will work closely with logistics business stakeholders to identify requirements, design and develop BI/AI solutions, and lead capability building within the COE team.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Act as an independent BI/AI partner to logistics business teams, understanding requirements and proactively proposing data, BI, and AI solutions to address business needs.
• Design, develop, and maintain BI and AI solutions using Power BI and approved company AI and analytics platforms.
• Translate business problems into analytical models, dashboards, and insights that support operational and strategic decision‑making.
• Own end‑to‑end delivery of digital tasks, including requirement clarification, solution development, testing, deployment, and post‑deployment support.
• Communicate effectively with business stakeholders to track progress, provide status updates, and manage expectations throughout the project lifecycle.
• Provide technical leadership in BI/AI within the Logistics COE, including knowledge sharing, best practices, and hands‑on training for team members.
• Support broader logistics digital transformation initiatives and complete additional assignments as directed by the supervisor.

This Data Operations Analyst is responsible for data input validation and data cleaning focusing on specific industry/category or set of categories (e.g., Beverages, Food, Health and Beauty Products). As a Data Operations Analyst at NielsenIQ, you support the create and deliver client output deliveries in a correct and timely manner.

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders