Total 24 job vacancies in Malaysia

我們正在尋找一位能力出眾、積極主動的IT主管——應用程式支持，負責支援和管理公司各部門的商業軟體應用。該職位專注於應用支援、系統維護和持續改進，以確保軟體運作的可靠性和高效性。

主要職責

• 提供應用程式支持，以解決軟體錯誤、效能問題或使用者錯誤。
• 執行日常維護、管理配置和監控應用程式運作狀況
• 作為用戶的主要聯絡人，提供指導並解決可用性問題。
• 對新功能進行需求調查與測試。
• 與開發團隊合作，對複雜事件進行根本原因分析。

職位要求

• 資訊科技、電腦科學、軟體工程或相關領域的學士學位。
• 至少 1-2 年軟體應用支援、應用管理或類似職位的工作經驗。
• 具備ERP和CRM知識（加分項）
• 對軟體應用、作業系統和一般IT環境有深入的了解。
• 具備較強的溝通能力，能夠安撫沮喪的使用者並解釋技術問題。
• 具備資料庫、應用程式故障排除和系統工作流程的基本知識者優先考慮。
• 精通微軟辦公室軟體及常用企業或商業應用軟體。
• 具備較強的解決問題能力、良好的溝通能力及使用者支援能力。
• 能夠獨立工作，也能與團隊有效協作。
• 能夠分析複雜問題並提供快速有效的解決方案。

福利待遇

• 定期團隊活動
• 醫療保險
• 個人休假
• 個人發展機會
• 牙科保險

We are looking for a competent and proactive IT Executive - Application Support to support and manage business software applications across the organization. This role focuses on application support, system maintenance, and continuous improvement to ensure reliable and efficient software operations.

Key Responsibilities

• Providing application support to resolve software bugs, performance issues, or user errors.
• Performing routine maintenance, managing configurations, and monitoring application health
• Primary point of contact for users, offering guidance, and resolving usability issues.
• Conducting requirement study and do testing for new functionality.
• Working with Developer teams for root cause analysis of complex incidents. 

Job Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, or a related field.
• Minimum 1–2 years of experience in software application support, application administration, or a similar role.
• Knowledge on ERP and CRM (added advantage)
• Strong understanding of software applications, operating systems, and general IT environments.
• Strong interpersonal skills to handle frustrated users and explain technical issues.
• Basic knowledge of databases, application troubleshooting, and system workflows is an advantage.
• Proficient in Microsoft Office and commonly used enterprise or business applications.
• Strong problem-solving skills with good communication and user-support abilities.
• Able to work independently and collaborate effectively within a team.
• Ability to analyze complex issues and provide quick, effective solutions.

Perks & Benefits

• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities
• Dental insurance

Kami sedang mencari Eksekutif IT - Sokongan Aplikasi yang cekap dan proaktif untuk menyokong dan mengurus aplikasi perisian perniagaan di seluruh organisasi. Peranan ini memberi tumpuan kepada sokongan aplikasi, penyelenggaraan sistem dan penambahbaikan berterusan bagi memastikan operasi perisian yang andal dan cekap.

Tanggungjawab Utama

• Menyediakan sokongan aplikasi untuk menyelesaikan pepijat perisian, masalah prestasi atau ralat pengguna.
• Melaksanakan penyelenggaraan rutin, mengurus konfigurasi dan memantau kesihatan aplikasi
• Titik hubungan utama untuk pengguna, menawarkan panduan dan menyelesaikan isu kebolehgunaan.
• Menjalankan kajian keperluan dan melakukan pengujian untuk fungsi baharu.
• Bekerjasama dengan pasukan Pembangun untuk analisis punca utama insiden yang kompleks.

Keperluan Kerja

• Ijazah Sarjana Muda dalam Teknologi Maklumat, Sains Komputer, Kejuruteraan Perisian atau bidang yang berkaitan.
• Minimum 1–2 tahun pengalaman dalam sokongan aplikasi perisian, pentadbiran aplikasi atau peranan yang serupa.
• Pengetahuan tentang ERP dan CRM (kelebihan tambahan)
• Pemahaman yang kukuh tentang aplikasi perisian, sistem pengendalian dan persekitaran IT umum.
• Kemahiran interpersonal yang kuat untuk mengendalikan pengguna yang kecewa dan menjelaskan isu teknikal.
• Pengetahuan asas tentang pangkalan data, penyelesaian masalah aplikasi dan aliran kerja sistem adalah satu kelebihan.
• Mahir dalam Microsoft Office dan aplikasi perusahaan atau perniagaan yang biasa digunakan.
• Kemahiran menyelesaikan masalah yang kuat dengan komunikasi yang baik dan kebolehan sokongan pengguna.
• Mampu bekerja secara bebas dan bekerjasama secara berkesan dalam satu pasukan.
• Kebolehan menganalisis isu-isu yang kompleks dan menyediakan penyelesaian yang cepat dan berkesan.

Faedah & Kebaikan

• Aktiviti pasukan tetap
• Insurans perubatan
• Cuti peribadi
• Peluang pembangunan peribadi
• Insurans pergigian

Tanggungjawab:

• Menyediakan sokongan IT asas kepada pekerja.
• Membantu dalam menyediakan komputer, pencetak dan peranti lain.
• Selesaikan masalah perkakasan dan perisian yang mudah.
• Membantu menyelenggara rekod peralatan dan inventori IT.
• Menyokong kemas kini sistem, pemasangan dan aktiviti sandaran data.
• Membantu dalam dokumentasi dan tugasan IT pentadbiran.
• Melaksanakan tugas-tugas lain yang diarahkan oleh Jabatan IT.

Keperluan:

• Sedang mengikuti pengajian Diploma atau Ijazah dalam Teknologi Maklumat, Sains Komputer atau bidang berkaitan.
• Pengetahuan asas tentang perkakasan, perisian dan rangkaian komputer.
• Kemahiran menyelesaikan masalah dan komunikasi yang baik.
• Bersedia untuk belajar dan bekerja dalam persekitaran berpasukan.

Faedah & Kebaikan

• Elaun (upah perjalanan, pengangkutan, dll.)
• Kod pakaian kasual
• Snek percuma / Waktu gembira
• Budaya terbuka

Responsibilities:

• Provide basic IT support to employees.
• Assist in setting up computers, printers, and other devices.
• Troubleshoot simple hardware and software issues.
• Help maintain IT equipment and inventory records.
• Support system updates, installations, and data backup activities.
• Assist with documentation and administrative IT tasks.
• Perform other duties assigned by the IT Department.

Requirements:

• Currently pursuing a Diploma or Degree in Information Technology, Computer Science, or a related field.
• Basic knowledge of computer hardware, software, and networking.
• Good problem-solving and communication skills.
• Willing to learn and work in a team environment.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Open culture

職責：

• 為員工提供基本的IT支援。
• 協助設定電腦、印表機和其他設備。
• 排除簡單的硬體和軟體故障。
• 協助維護IT設備和庫存記錄。
• 支援系統更新、安裝和資料備份活動。
• 協助處理文件和行政IT任務。
• 執行資訊科技部門指派的其他任務。

要求：

• 目前正在攻讀資訊科技、電腦科學或相關領域的文憑或學位。
• 具備電腦硬體、軟體和網路方面的基礎知識。
• 良好的問題解決能力和溝通能力。
• 樂於學習，並能在團隊環境中工作。

福利待遇

• 津貼（旅費、交通費等）
• 休閒著裝要求
• 免費小吃/歡樂時光
• 開放文化

Job Responsibilities : 

• Analyze data & do market research
• Make cold call & arrange meet up with potential customer
• Update & analyze report of cold call activities
• Prepare sales quotation (New Sales / Renewal)
• Communicate with vendor for best pricing
• Follow-up with customer confirmation on the quotations to close sales
• Must able meet the sales target (Quarterly)

Job Requirements :

•  Passionate about IT, technology & digital solutions
•  Sales experience is a bonus — fresh graduates are encouraged to apply
• Strong communication skills, proactive & performance-driven
•  Able to work independently and consistently meet targets

Why Join Us?

• Basic Salary from RM3,500 (commensurate with experience)
• Unlimited commission – the more you close, the more you earn
• Clear career progression with long-term growth opportunities
• Comprehensive training in IT solutions & sales strategies
• Professional, supportive & fast-paced work environment
• Enjoy flexible work-from-anywhere arrangement in KL / Selangor , with commitment to submit daily reports and attend in-person meetings twice a month

主要職責

1. 為 Bangi 辦公室的使用者提供一級和二級 IT 支援。
2. 安裝、設定、維護和排除桌上型電腦、筆記型電腦、印表機、掃描器和其他IT設備的故障。
3. 支援和維護 Windows 作業系統、業務應用程式和終端安全解決方案。
4. 協助監控和維護伺服器、NAS 儲存、備援系統和網路基礎架構。
5. 排查硬體、軟體、網路和連線問題，以確保最短的停機時間。
6. 支援IT專案、系統升級、軟體部署和數位轉型計畫。
7. 與供應商、供貨商和外部 IT 服務提供者協調維護和支援活動。
8. 維護IT資產清單、軟體授權記錄和技術文件。
9. 支援網路安全舉措，包括防毒管理、使用者意識、存取控制和安全合規性。
10. 與新加坡 IT 團隊合作，並在需要時為區域 IT 營運提供支援。
11. 利用人工智慧工具和技術提高IT支援效率、解決技術問題、自動化日常任務並優化工作流程。
12. 協助開發和維護人工智慧驅動的知識庫、技術庫和自動化解決方案。
13. 研究、評估和推薦新興技術（包括人工智慧解決方案），以提高業務生產力和營運效率。
14. 根據管理階層的安排，執行其他與IT相關的任務。

福利待遇

• 津貼（旅費、交通費等）
• 免費小吃/歡樂時光
• 定期團隊活動
• 個人休假
• 個人發展機會
• 有薪培訓和發展
• 生產力激勵
• 保險範圍
• 年終獎金
• 年度增量

Key Responsibilities

1. Provide first-level and second-level IT support to users in the Bangi office.
2. Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
3. Support and maintain Windows operating systems, business applications, and endpoint security solutions.
4. Assist in monitoring and maintaining servers, NAS storage, backup systems, and network infrastructure.
5. Troubleshoot hardware, software, network, and connectivity issues to ensure minimal downtime.
6. Support IT projects, system upgrades, software deployments, and digital transformation initiatives.
7. Coordinate with vendors, suppliers, and external IT service providers for maintenance and support activities.
8. Maintain IT asset inventory, software licensing records, and technical documentation.
9. Support cybersecurity initiatives, including antivirus management, user awareness, access control, and security compliance.
10. Collaborate with the Singapore IT team and provide support for regional IT operations when required.
11. Utilize AI tools and technologies to improve IT support efficiency, troubleshoot technical issues, automate routine tasks, and optimize workflows.
12. Assist in developing and maintaining AI-driven knowledge bases, technical libraries, and automation solutions.
13. Research, evaluate, and recommend emerging technologies, including AI solutions, to improve business productivity and operational efficiency.
14. Perform other IT-related duties as assigned by management.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Regular team activities
• Personal leave
• Personal development opportunities
• Paid training and development
• Productivity Incentives
• Insurance coverage
• Annual bonus
• Annual Increment

Tanggungjawab Utama

1. Menyediakan sokongan IT peringkat pertama dan kedua kepada pengguna di pejabat Bangi.
2. Memasang, mengkonfigurasi, menyelenggara dan menyelesaikan masalah desktop, komputer riba, pencetak, pengimbas dan peralatan IT yang lain.
3. Menyokong dan menyelenggara sistem pengendalian Windows, aplikasi perniagaan dan penyelesaian keselamatan titik akhir.
4. Membantu dalam memantau dan menyelenggara pelayan, storan NAS, sistem sandaran dan infrastruktur rangkaian.
5. Selesaikan masalah perkakasan, perisian, rangkaian dan sambungan untuk memastikan masa henti yang minimum.
6. Menyokong projek IT, naik taraf sistem, penggunaan perisian dan inisiatif transformasi digital.
7. Menyelaras dengan vendor, pembekal dan penyedia perkhidmatan IT luaran untuk aktiviti penyelenggaraan dan sokongan.
8. Mengekalkan inventori aset IT, rekod pelesenan perisian dan dokumentasi teknikal.
9. Menyokong inisiatif keselamatan siber, termasuk pengurusan antivirus, kesedaran pengguna, kawalan akses dan pematuhan keselamatan.
10. Bekerjasama dengan pasukan IT Singapura dan menyediakan sokongan untuk operasi IT serantau apabila diperlukan.
11. Gunakan alatan dan teknologi AI untuk meningkatkan kecekapan sokongan IT, menyelesaikan masalah teknikal, mengautomasikan tugas rutin dan mengoptimumkan aliran kerja.
12. Membantu dalam membangun dan menyelenggara pangkalan pengetahuan, perpustakaan teknikal dan penyelesaian automasi yang dipacu AI.
13. Menyelidik, menilai dan mengesyorkan teknologi baharu, termasuk penyelesaian AI, untuk meningkatkan produktiviti perniagaan dan kecekapan operasi.
14. Melaksanakan tugas-tugas berkaitan IT lain seperti yang diarahkan oleh pihak pengurusan.

Faedah & Kebaikan

• Elaun (upah perjalanan, pengangkutan, dll.)
• Snek percuma / Waktu gembira
• Aktiviti pasukan tetap
• Cuti peribadi
• Peluang pembangunan peribadi
• Latihan dan pembangunan berbayar
• Insentif Produktiviti
• Perlindungan insurans
• Bonus tahunan
• Kenaikan Tahunan

職位描述：-

• 協助IT經理排查硬體、軟體和網路作業系統故障。
• 為現有技術的新用戶提供指導。
• 協助IT經理控制電腦系統預算和支出。
• 協助IT經理為行政部門安裝和維護閉路電視監控系統。
• 協助IT經理確保所有IT硬體在授權處置前均已拆卸並妥善保管。
• 透過收集、分析、總結資訊和趨勢來編寫技術報告，以識別潛在問題或改進或升級的需求。
• 在工作時間內，視需要履行其他相關職責。

工作要求：-

• 對電腦系統（軟體/硬體）、網路等有紮實的理解。
• 應徵者必須至少擁有資訊科技高級文憑或同等學歷。
• 至少需要1年相關領域的工作經驗。

福利待遇

• 津貼（旅費、交通費等）
• 定期團隊活動
• 開放文化
• 有薪培訓和發展

HURAIAN TUGAS:-

• Membantu Pengurus IT menyelesaikan masalah perkakasan, perisian dan sistem pengendalian rangkaian.
• Memberi orientasi kepada pengguna baharu teknologi sedia ada.
• Membantu Pengurus IT mengawal bajet dan perbelanjaan sistem komputer.
• Membantu Pengurus IT dalam persediaan dan sokongan untuk sistem CCTV untuk jabatan pentadbiran.
• Membantu Pengurus IT memastikan semua perkakasan IT dibongkar dan dijamin selamat sebelum melupuskan dengan betul.
• Menyediakan laporan teknikal dengan mengumpul, menganalisis, meringkaskan maklumat dan trend untuk mengenal pasti potensi isu atau keperluan untuk penambahbaikan atau penaiktarafan.
• Melaksanakan tugas-tugas berkaitan lain yang diperlukan semasa waktu bekerja.

KEPERLUAN PEKERJAAN:-

• Pemahaman yang kukuh tentang sistem komputer (perisian/perkakasan), rangkaian dll.
• Calon mesti memiliki sekurang-kurangnya Diploma Lanjutan dalam teknologi maklumat atau yang setaraf.
• Sekurang-kurangnya 1 tahun pengalaman kerja dalam bidang berkaitan diperlukan.

Faedah & Kebaikan

• Elaun (upah perjalanan, pengangkutan, dll.)
• Aktiviti pasukan tetap
• Budaya terbuka
• Latihan dan pembangunan berbayar

JOB DESCRIPTION:-

• Assist IT Manager on troubleshoot hardware, software and network operating system.
• Provide orientation to new users of existing technologies.
• Assist IT Manager on control the computer system budgets and expenditure.
• Assist IT Manager on setup and support for CCTV system for admin department.
• Assist IT Manager to ensure all IT hardware are dismantled and secured prior to authorize disposal.
• Prepares technical reports by collecting, analysing, summarizing information and trends to identify potential issues or requirement for improvement or upgrade.
• Perform other related duties as required during working hours.

JOB REQUIREMENTS:-

• Sound understanding of computer systems (software/hardware), networks etc.
• Candidate must possess at least Advanced Diploma in information technology or equivalent.
• At least 1 year of working experience in the related field is required. 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Open culture
• Paid training and development

Get to Know the Team

The Integrity team is dedicated to Trust, Identity, and Safety, safeguarding our users and transactions on Grab. We leverage our datasets to address critical challenges, protecting millions of users and transactions from fraudulent activities, identity compromises, unsafe offline interactions, and harmful platform content. Our core mission involves analyzing ambiguous threat patterns, building anomaly detection, and ideating on new signals to detect risks. To achieve this at scale, we use advanced AI, machine learning, and auto-adaptive systems as powerful tools to enhance our broader risk analysis and decision-making capabilities.

Get to Know the Role

Reporting to the Analytics Manager, you will be an important analytics partner focused on Trust and Safety for a specific Problem Space Team (PST). Your primary focus is to analyze user behavior and product funnels to identify potential risks. You will use our evolving auto-adaptive tools and GenAI capabilities to streamline your daily analytical workflow.

You will base onsite at our Grab Malaysia office.

The Critical Tasks You Will Perform

• Address analytical problems of low to medium complexity, delivering reliable and accurate insights to measure business and product risk performance.
• Analyze user behavior data to identify potential vulnerabilities across different risk domains, including account security, user safety, and content integrity, assisting in the building of anomaly detection systems.
• Ideate on new signals to detect risks, working with stakeholders to develop data-driven rules that mitigate bad actors.
• Use GenAI tools (like Cursor or Gemini) and basic system-thinking to automate routine metric reviews and alerts, freeing up your time for deeper threat investigations.
• Use components of our Auto-Adaptive risk frameworks as tools to help in the operational validation and refinement of safety and risk rules.
• Contribute to foundational data initiatives, such as metric onboarding, data pipeline cleanups, and architectural efficiency, ensuring the data we use for risk detection remains robust and reliable.

Overview / Brief 

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally. 

As a Trade Support Analyst for the Cotton Platform, you will be a part of the Global SBS Commercial Service Line Team. Reporting to SBS Commodity Management Operation Manager, this rôle is responsible for providing operational support for the Domestic & International Supply Chain in various scopes including contract management, master data management, commercial invoicing, cash management, stock data reconciliation & declaration, and client service management. This rôle needs to provide support to the Cotton Platform for various markets, mainly Australia, and other important markets (China, etc).  

Main Responsibilities: 

Contract Management: 

• Perform daily trade capture and system entry  

• Perform daily trade confirmation, monitoring, and reconciliation (completeness/coherence check) 

• Perform daily contract document reception/issuing, monitoring, and signature 

• Issue contracts after trades are validated and verify accuracy between contracts issued/received in database; recognize discrepancies and communicate with the trading desk  

• Perform daily price fixation and input in the Front Office System 

• Perform daily price fixation note management 

• Conduct regular contract updates in the Front Office System 

Invoicing and Cash Management: 

• Handle the daily goods’ invoices issuance  

• Handle the daily booking for the secondary costs’ invoices  

• Handle the daily payment request issuance 

• Handle the daily cash collection monitoring by ensuring timely payment of the goods, based on the customers’ orders and forecast, safety stock levels (per customer and/or product) 

• Monitor the daily cash collection monitoring, including checking the invoices (matched or not), reporting cash (received or not) 

• Update the data in the Front Office System 

Stock Data Management: 

• Handle the stock insurance declaration 

• Upload the daily/weekly warehouse report in the Front Office System 

• Perform stock reconciliation against warehouse receipts 

• Maintain/Match cotton batch attributes in Cotton Receiving System (CRS) 

• Maintain and update the specific data delivery in the system, ensuring accuracy of delivery details and preferences 

• Manage individual requirements and order history records 

Client Service Management: 

• Act as the key point of contact on any of the Client’s orders, ensuring proactive and professional communication 

• Manage administrative counterparty requests such as payment status, contracts & invoices documents, account statements reconciliation, etc  

• Address clients’ inquiries and provide order status updates, shipping details, and documentation support 

• Record clients’ claims/complaints and provide feedback after identifying resolution 

• Build and maintain strong relationships with customers, ensuring high standards and satisfaction levels 

Export documents Management  

• Export documents preparation and issuance  

• Export documents checking and validation 

• Export documents Dispatch, status update and filling  

Experiences: 

• At least 3-5 years of relevant working experiences in customer service, order management, supply chain or logistics in a B2B working environment  

• Highly proficient with Microsoft Excel 

• Experience in systems (SAP, trading systems, payment system, etc) is a plus 

• Ability to work in a fast-paced environment and handle a huge volume of requests 

• Ability to prioritize multiple tasks, meet deadlines and propose solutions 

• Ability to work independently and commit OT when required 

• With a financial background are preferred 

Other Soft-skills: 

• Good business acumen and commercial awareness  

• Strong analytical skills with a keen eye for details  

• Independent self-starter who takes initiative, and has a proactive attitude toward problems and issues 

• Good communication and interpersonal skills 

• Deliver high performance under tight deadline in a high-pressure environment   

Languages:  

• English (Fluent) 

• Mandarin (Fluent) 

• Additional language in ASEAN is an added advantage 

Academics: 

• Degree in Business/Accounting/Supply Chain/Logistics or related field of study 

Diversity & Inclusion 

LDC is driven by a set of shared values and high ethical standards 

Diversity is part of our DNA. LDC strives to create a diverse and inclusive work environment where people can thrive regardless of gender, sexuality, ethnicity or background. 
 

Sustainability 

Sustainable value is at the heart of our purpose as a company 

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us. 

Get to Know the Role

We are seeking a Senior Analyst, Deal Desk and you will act as a strategic advisor to our regional sales team—structuring complex commercial deals, optimizing end-to-end management processes, and ensuring alignment with corporate profitability targets.

This role reports to the Head of Sales Operations and is fully onsite at the Malaysia's First Avenue Office.

The Critical Tasks You Will Perform

• Deal Structuring & Advisory: Serve as the strategic advisor to regional sales teams on complex deal structures, pricing, and commercial terms to maximize profitability and alignment with corporate goals.
• End-to-End Orchestration: Drive cross-functional alignment (Sales, Legal, Finance, and Operations) to move deals from creation through approval to final closure, resolving exceptions.
• Process Design & Optimization: Improve the regional deal management process to boost governance, and commercial velocity.
• Financial Analysis & CRM Insights: Conduct financial modeling, margin analysis, and pipeline tracking by CRM to deliver data-driven insights for negotiations and sales forecasting.
• Contracting and Compliance: Review contract documentation to ensure total compliance with company policies, accurate revenue recognition and agreement.
• Performance Monitoring: Implement tracking mechanisms to ensure closed deals achieve projected financial targets, identifying variances and optimization opportunities.
• Report & Strategy: Translate complex data into clear summaries and recommendations for senior leadership, while mentoring junior team members on deal desk best practices.

Get to Know the Team

The Integrity team is dedicated to safeguarding our users on Grab. We are building a centralized, unified Risk and Compliance technology platform using Grab's proven risk and compliance tech, GrabDefence. We use our datasets and advanced AI capabilities to address critical challenges, from ensuring safety and preventing fraud to achieving regulatory compliance. We are involved in the entire data lifecycle, including analyzing user behavior, identifying financial crime anomalies, and developing detection and prevention modules across user onboarding and transaction journeys.

Get to Know the Role

Reporting to the Senior Analytics Manager in the Integrity team, you will be a key analytics partner in operationalizing the Unified Risk Platform that manages risk across the Grab Ecosystem. You will conduct deep-dive analysis on user behaviors, product funnels, and transaction patterns to identify potential risks and new fraud typologies on our partner platforms. Your data-driven insights will directly guide the design of risk detection strategies, the optimization of shared AI/Machine Learning models, and the implementation of crucial risk controls to safeguard a diverse user base from multiple types of fraud and financial crime.

This role is based onsite in our Petaling Jaya office.

The Critical Tasks You Will Perform

• You will be the subject matter expert in using data to analyze fraud loss, business/product performance, and the effectiveness of risk controls across different Grab business verticals.
• You will lead the identification of new fraud and risk patterns, developing data-driven rules and strategies to address potential risks using advanced methods like Graph-Based Detection.
• You will conduct statistical analyses to ensure the accuracy and efficiency of detection systems, maintaining data and rule integrity.
• You will architect automated self-serve capabilities for stakeholders to monitor key risk metrics, attack patterns, and the efficiency of fraud/AML detection systems.
• You will collaborate with Grab business teams to support data extractions, audits, and compliance requirements, ensuring all necessary data is provided for assessments.
• You will conduct experiments to evaluate the effectiveness of risk controls and recommend improvements based on findings.

Get to Know the Team

The Integrity team is dedicated to safeguarding all Grab users. We ensure user safety, prevent fraud, and help the Grab ecosystem achieve regulatory compliance. This team involves itself in the entire data lifecycle, from analyzing user behavior to developing detection and prevention modules across user onboarding and transaction journeys.

Get to Know the Role

Reporting to an Analytics Manager in the Integrity team, you will implement controls that protect Grab's ecosystem. You will assist with deep-dive analysis on user behaviors, product funnels, and transaction patterns to help identify potential risks and new fraud typologies. Your analytical support will contribute to the design of risk detection strategies, optimization of AI/Machine Learning models, and implementation of crucial risk controls to safeguard a diverse user base.

You will base onsite in our Petaling Jaya office.

The Critical Tasks You Will Perform

• Assist in measuring and analyzing key risk metrics, such as fraud loss, business/product performance, and the performance/effectiveness of existing risk controls across Grab business verticals.
• Support the identification of new fraud and risk patterns by extracting and visualizing data, contributing to the development of data-driven rules and strategies.
• Perform statistical analyses to improve risk detection systems and ensure data integrity.
• Contribute to reporting and data visibility efforts by preparing datasets and dashboards to empower stakeholders (Product, Engineering, Risk Operations) with insights on key risk metrics and evolving attack patterns.
• Support data extractions and preparations required for internal audits and compliance assessments.
• Help design and analyze experiments to determine the effectiveness of new or existing risk controls within the platforms.

• Responsible in assisting Laboratory Technical & Compliance Manager on day-to-day laboratory operation for assigned section towards direction of effective implementation of quality system ISO/IEC 17025, SAMM policy and SGS GCSC requirement
• Assist Technical Advisor /Technical Specialist on the new method development as per business need.
• Respond to queries raise by customer / business / customer support team within agreed timeframe, with minimal supervision from Technical Advisor/ Specialist
• Collaborate with Operation team on investigation and deliver the outcome of investigation professionally to the party who raise the queries within agreed timeframe
• Periodically review, enhance and update of Working Instruction and Standard Operating Procedures when needed
• Working towards enhancement of existing lab process/methodology for lab efficiency improvement
• Work with laboratory operation team on root-cause investigation of all non-conformities and/or customer complaints with proposal of appropriate corrective and preventive actions to address the issue promptly.
• Provide technical training to laboratory personnel to ensure the laboratory competency and conduct refreshment training when needed.
• Insight into new technologies and initiative for enhancement
• Assist to ensure Good Housekeeping and Good Laboratory practice in the laboratory.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

• Lead and implement digitalization projects across the organisation, ensuring alignment with business goals.
• Design, develop, and maintain PowerBI dashboards and reports to provide real-time business intelligence.
• Analyse complex datasets to identify trends, patterns, and improvement opportunities.
• Work closely with stakeholders to gather requirements and translate them into technical solutions.
• Support integration of PowerBI with existing IT systems and databases.
• Provide training and guidance to end-users on PowerBI functionalities and best practices.
• Stay updated with the latest digital tools and trends to recommend enhancements.
• Carry out any other duties as may be assigned by their superior.

• Design, develop, and maintain PowerBI dashboards and reports to provide real-time business intelligence.
• Analyse complex datasets to identify trends, patterns, and improvement opportunities.
• Work closely with stakeholders to gather requirements and translate them into technical solutions.
• Support integration of PowerBI with existing IT systems and databases.
• Provide training and guidance to end-users on PowerBI functionalities and best practices.
• Stay updated with the latest digital tools and trends to recommend enhancements.
• Carry out any other duties as may be assigned by their superior.

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. YouTrip has raised over US$110 million to date, including its recent Series B round led by global venture capital firm Lightspeed Venture Partners—underscoring strong investor confidence in its mission to transform digital financial services across the Asia Pacific. 

Recognised as World Economic Forum’s Global Innovator 2025, CNBC’s World’s Top Fintech Companies (2025, 2024), and LinkedIn’s Top Startup (2024, 2023), YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.

Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions. 

As a Compliance (Transaction Surveillance) Analyst, you will be performing live transaction screening and investigations to continually safeguard YouTrip’s reputation and customer funds.

You will:

• Analyze and review live transactions within SLA that were flagged, identify trends & patterns that may signify suspicious or fraudulent activities, with knowledge of regulatory expectations.
• Assess potential name hits against sanctions lists to determine the acceptance or rejection of the transaction. 
• Establish any fraudulent patterns/indicators that may indicate that the account is compromised and/or in relation to scam related typologies. 
• Be the Subject Matter Expert in Complyadvantage (Screening Tool), and support any enhancement/process related workflows. 
• Handle resolution of confirmed suspicious cases, including assisting to reach out to affected customers and internal teams for further investigation. 
• Collaborate with Compliance and other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard company’s and users’ interests.
• Escalate to the compliance team whenever required upon true hits and/or suspicion, with a clear report that describes the rationale of escalation and the impact of the hit. (i.e. sanctions concerns, AML concerns or Fraud Concerns)
• As the required coverage is Daily - weekend work will be required. 

You are:

• Compliance & Risk Enthusiast – you are passionate about developing a career in risk & compliance and are interested in the financial services or payment industry.
• Analytical & Detail-Oriented Thinker – you possess excellent problem-solving skills with demonstrated experience in solving complex business with analytical thinking. You have the natural tendency to always focus on details and hate to miss out on specifics.
• Travel Enthusiast – you are a passionate traveller and understand the psychology of traveller, in particular when it comes to overseas spending behavior and its associated risks.
• Fearless Self-Starter – you are not afraid to suggest and implement new initiatives to tackle complex business issues, as long as the rationale are logical and sound. You do not mind getting your hands dirty in order to get things done in tight timeline.

ABOUT THE ROLE

We are looking for a dependable and enthusiastic IT Support Officer to join our IT team at our Petaling Jaya branch. This is an entry-level role ideal for a fresh graduate eager to grow in a hands-on environment. You will be the first point of contact for day-to-day IT matters, ensuring our internal teams can work smoothly and efficiently.

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KEY RESPONSIBILITIES

•     Provide first-line IT support to internal staff, including troubleshooting hardware, software, and connectivity issues in a timely manner.

•     Assist in the setup, configuration, and deployment of computers, printers, and peripheral devices for new and existing employees.

•     Support the installation and basic administration of business applications including Microsoft 365 and assist users with day-to-day operational queries.

•     Assist in managing user accounts and access rights, including provisioning, modification, and deactivation across internal systems.

•     Maintain and update the IT asset and inventory register, ensuring all equipment is accurately tracked and documented.

•     Assist in monitoring and supporting basic network and infrastructure operations, escalating issues to the relevant team when required.

•     Support the maintenance and basic troubleshooting of ancillary systems such as CCTV and door access control systems.

•     Log, track, and follow up on IT support tickets, ensuring issues are resolved or appropriately escalated within agreed timeframes.

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ADDED ADVANTAGE

✓  Familiarity or exposure to enterprise business systems such as CRM, ERP, or PMIS platforms.

✓  Basic experience with Microsoft 365 administration (user management, SharePoint, Teams).

✓  Prior exposure to physical security systems such as CCTV or door access control management.

✓  Any relevant IT certification (e.g., CompTIA A+, Microsoft Fundamentals) is a bonus, not a requirement.

•     Diploma or Bachelor’s degree in information technology, Computer Science, or a related field.

•     Fresh graduates are encouraged to apply. No prior working experience required.

•     Foundational understanding of computer hardware, operating systems (Windows), and basic networking concepts.

•     Good communication skills with a service-oriented mindset and the ability to work well with non-technical users.

•     Proactive, detail-oriented, and able to manage multiple tasks in a fast-paced environment.

•     Must be based in or able to commute to the Petaling Jaya area. Fully on-site role.

This role can be based in Malaysia/ Thailand/Singapore/Philippines.

Summary 

Enterprise Resilience & Business Continuity manager serves as the company’s central coordinator and subject-matter expert for all aspects of business continuity, crisis management, and organizational resilience. This enterprise-wide role is responsible for designing, implementing, maintaining, and continuously improving a robust, integrated resilience program that enables the organization to prepare for, respond to, and recover from disruptive events with minimal impact to people, operations, reputation, and financial performance. 

In business-as-usual state, the role functions as a lead global Business Continuity Program Owner. During major incidents or crises, the incumbent serves as Incident Commander (or Deputy) within the enterprise crisis management framework, providing unified command, coordination, and communication across all affected functions. 

Because major incident response is not full-time, the position also performs other risk and insurance duties including property risk improvement and loss prevention for the company’s global manufacturing and operational assets in close partnership with operations, external risk engineers, and insurance carriers. 

Essential Duties and Responsibilities 

• Consultation and support for the Business Continuity, including business impact analyses (BIAs), recovery strategies, crisis management plans, and supporting policies/tools. 

• Develop and deliver enterprise-wide training, tabletop/functional/full-scale exercises, and post-exercise or post-incident improvement plans. 

• Serve as central coordinator and primary point of contact for resilience-related activities across business units, regions, and corporate functions. 

• During disruptions, activate and lead as Incident Commander (or Deputy), establishing command structure, directing cross-functional response teams, managing internal/external communications, and maintaining situational awareness in collaboration with executive leadership. 

• Lead after-action reviews and drive lessons-learned into program enhancements 

• Monitor and report on resilience KPIs/KRIs; maintain alignment with standards such as ISO 22301, and applicable regulatory requirements 

Property and Risk Engineering Duties 

• Partner with manufacturing sites, external risk engineers, and insurance partners to identify, prioritize, and execute risk-improvement recommendations that reduce property and casualty exposures.  

• Coordinate site risk assessments, track completion of recommendations, and support favorable insurance underwriting outcomes.  

• Recommend and approve major protective equipment and loss-control investments. 

General Risk Management Support  

• Support collection and validation of data for annual insurance renewals in collaboration with the corporate risk management team. 

• Support property and casualty claims as needed. 

• Review contracts, leases, and agreements for appropriate insurance and indemnification provisions. 

• Maintain awareness of global risk conditions and emerging risks that could impact the corporation. 

• Provide risk management guidance to subsidiaries and international offices. 

Other Duties 

• Domestic and international travel 15-25% (site visits, exercises, insurance meetings, incident response). 

• Perform other related duties as assigned.