Job Description
In this position you will....
play a key role in supporting the end-to-end sales performance review process, key account management, and market data analysis to deliver actionable insights. As this is a regional role, you will work across multiple business lines and markets, helping to standardize processes, share best practices, and drive sales effectiveness.
You will be responsible for…
- Partnering with Country Managers and HR teams to define, review, and align sales performance KPIs for Business Development Managers, Key Account Managers, and Retail Sales Ambassadors.
- Managing the full sales performance and incentive process — including data collection, validation, calculation, review coordination, and final approval submission.
- Overseeing quarterly performance review communications across multiple markets in Asia and Europe, ensuring clarity, accuracy, and timely delivery.
- Acting as the primary contact for incentive-related queries, escalating and resolving disputes regarding commission calculations or performance metrics.
- Conducting cross-market analysis to identify trends, share best practices, and support the harmonization and standardization of performance measurement processes.
- Collaborating with Sales Operations to consolidate market insights, support key account management activities, and provide data-driven recommendations to management.
- Continuously review and enhance incentive governance frameworks to ensure transparency, compliance, and operational efficiency.
For you to be successful…
We expect you to be able to demonstrate the following key competencies
Communication
- Demonstrates excellent communication skills — actively listens, synthesizes input from others, and conveys ideas clearly and succinctly.
- Communicates with clarity and confidence, presenting complex information in a way that is data-driven, fact-based, and tailored to the audience.
- Pays strong attention to detail, ensuring accuracy and consistency in all reports, analyses, and communications.
Collaborative
- Build strong, strategic relationships and networks across the organization, sharing knowledge and insights for mutual benefit.
- Fosters open, honest, and effective communication within the team, encouraging dialogue based on integrity and trust.
- Seeks opportunities to build consensus and alignment on decisions and outcomes to achieve shared goals.
Adaptable
- Adjusts approach and style quickly in response to changing priorities or situations.
- Demonstrates flexibility, resilience, and a proactive mindset to remain effective and solution-focused in a dynamic environment.
Qualifications
You will require the following qualifications and skills
- Possess a Bachelor’s degree in Business, Finance, Marketing, Economics, or a related field.
- 3 – 5 years of relevant experience in Sales Operations, Sales Analysis, Performance Management or Business Support functions.
- Proven experience in sales performance management, incentive calculation, or commercial operations
- Strong analytical and numerical skills with the ability to interpret data and generate actionable insights.
- High attention to detail and ability to handle sensitive compensation data with discretion.
- Proficient in Microsoft Excel and other analytical or reporting tools; familiarity with CRM systems is an advantage.
- A strong team player who is collaborative, adaptable, and able to work effectively across multiple markets and stakeholders.
