About the job
Job purpose
Are you passionate about technology and looking to kickstart your career in a world-leading insurance company? AXA Group Operations is offering an exciting opportunity for young, dynamic individuals to join our IT Asset and Configuration team.
Main missions
Your responsibilities include:
- Assist the Configuration Management Manager in all aspects of Configuration Management
- Records and maintains Configuration Item (CI) within scopes in the CMDB & to provide reliable and up-to-date details about the IT infrastructure that supports IT services.
- Data remediation for CI(s) that are reported as failed in Data Quality KPI
- Ensuring Configuration Management on a day-to-day basis by availability and responsive to queries and issues
- Analyze and resolve configuration management issues in a timely manner
- Work closely with stakeholders & CI Owners to create/maintain/retire CI in CMDB
- Request source files from the stakeholders to perform data reconciliation activity
- Perform the Configuration Item Audit
Expected skills & experience
We are looking for someone with the following skills:
Hard skills
- Knowledge in IT infrastructure and networking concepts
- Understanding of ITIL processes
- Knowledge of data validation and verification method
- Proficiency in Excel and data reconciliation
- Analytical skills to understand the configuration items, relationships, and attributes within the CMDB
- Knowledge of AI and machine learning concepts is a plus
Soft skills / transversal skills
- Strong communication skills for collaborating with team members
- Problem-solving abilities for troubleshooting configuration issues
- Attention to detail for accurately record configuration items
- Time management skills for meeting project deadlines
- Adaptability to learn new technologies and processes
Background
- Bachelor's degree in data analysis or data engineering
