Why join us?
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Securities Services Cash Product offers a range of value added solutions to support the Client's Management of Cash and control of Foreign Exchange risk. Interest rate management, banking and payment services, on and off balance-sheet investment alternatives and risk mitigation are part of our wide product proposition.
We are currently seeking an ambitious individual to join our team in the role of
Assistant Manager Operations , working together with colleagues to define, manage and achieve business targets.
What You’ll Do
- Monitoring ‘Service Quality’ of the team to ensure high Customer Service Standards and drive rigorous customer centric quality Campaigns/initiatives to increase Quality awareness in the team. Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
- Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
- Ensure daily operational efficiency by overseeing and close monitoring of the operational processes and workflow, market specific requirements/procedures and performance of various systems in securities processing.
- To acquire a broad understanding of the settlements processes and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc that may have implication to the daily corporate action processes.
- To have a tight control to prevent any operational losses by establishing methods and check points to scrutinize exceptions/errors and to prevent potentially fraudulent situations through strong internal audit and staff feedback mechanisms.
- To smoothen the impact of erratic workflows/volumes through effective capacity planning, leave management and process prioritization by allocating/reallocating resources across the various markets.
- Ensure ‘knowledge retention’ in the section by reinforcing concepts through continuous staff training and cross training across the various markets. (To address the effects of attrition).
Role
What you will need to succeed in the role:
- A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position
- Experience in Securities processing environment with relevant Securities background and knowledge - at least 18 months of Securities experience.
- Ability to speak and understand English fluently, writes business letters and reports, and have good conversational / telephone skills.
- Leadership skills, with ability to build rapport with, relate to and effectively develop a wide range of people.
- Ability to multi task including the ability to maintain focus while shifting between tasks / processes. This includes the candidate’s ability to manage the day to day operations of multiple processes with multiple Business Area operations colleagues
- Able to work UK hours.
What additional skills will be good to have?
- CISI certification or equivalent would be an added advantage.
- Experience in Securities processing environment including Cash Management, Cash payments, Client Cash Forecasting, Foreign Currencies Exchange (FX), Investigations and Reconciliations.
