PayNet operates at increasing scale and criticality, where clarity, consistency, and discipline in processes and controls are essential to keeping the organisation running smoothly.
As complexity grows, there is a need to ensure policies, procedures, and controls are not just defined, but translated into consistent day-to-day practice.
This role sits within the CEO Office to strengthen first-line ownership of processes and controls as a source of operational stability, not reactive issue management.
Works alongside the Head as part of the CEO’s extended office, embedding discipline across the organisation without duplicating second or third line roles.
TL; DR
Act as the engine behind enterprise process and control discipline in the first line.
Ensure policies, procedures, and controls are clearly defined, maintained, and consistently applied.
Translate how the organisation operates into a single, reliable source of truth
Strengthen PayNet’s ability to run smoothly and predictably, with fewer reactive issues.
Why This Role Matters
Operational issues often stem from unclear or inconsistently applied processes – this role prevents that at source.
Policies and procedures must be usable, current, and embedded in actual workflows, not static documents.
Strong first-line ownership allows second and third lines to be more effective, without overreach or duplication.
Discipline in processes and controls enables continuity, scalability, and resilience as PayNet grows.
Requires precision, consistency, and influence across teams without relying on hierarchy.
What You Will Actually Do
Define, maintain, and continuously improve enterprise policies, procedures, and key controls, ensuring clarity and usability.
Translate processes into clear, structured documentation, maintaining a reliable “source of truth” for how PayNet operates.
Review and uplift process and control quality across divisions, ensuring consistency and completeness.
Embed process discipline into day-to-day operations, working with teams to ensure controls are understood and applied.
Coordinate closely with second and third line functions, ensuring clear handoffs, alignment, and no duplication of roles.
Track gaps, inconsistencies, and control weaknesses, driving timely remediation with relevant owners.
Examples of This Role in Practice
A process exists but is inconsistently applied; you standardise and document it, ensuring all teams operate in the same way.
A policy is technically complete but unusable; you simplify and restructure it into a practical, usable format.
A control gap surfaces late; you identify and address upstream process weaknesses before issues recur.
Teams interpret controls differently; you align them to a single, clear standard and ensure adoption.
Second line raises repeated findings; you work with teams to fix root causes within first-line processes.
What Will Help You Succeed
Strong attention to detail and discipline in maintaining high-quality process and control documentation.
Ability to translate complex operations into clear, structured workflows and standards.
Practical understanding of first-line control ownership, and how it interacts with second and third lines.
Confidence working across teams to drive consistency without overstepping into assurance roles.
Structured, methodical approach with a focus on continuity, reliability, and improvement.
Experience in environments where process discipline and control integrity are critical.
