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Information Technology Intern - IT Service Management

ams OSRAM

3.0
5 reviews
ams OSRAM
Job Type   /   Job Level
Internship   /   Internship
Company Location
Malaysia
Your tasks


As part of IT Service Management team, we are looking for a student who will help to Monitor & Enhance the IT Service Management (ITSM) Processes. Are you curious about how large IT landscape is operated in a multinational company, supported by the ITSM? Do you have strong work ethics and willingness to learn extensively about ITSM processes and tools? Are you motivated and willing to go the extra mile to develop and improve the ITSM process that benefits thousands of users?


If yes, then this internship is a good opportunity for you to get involved in:

  • Design new processes, analyze and improve existing processes and ITSM solutions.
  • Analyze existing IT Service Management data for Respective Processes such as Incident, Problem, Change, Request, Configuration Knowledge Article Management.
  • Communicate with relevant teams or individuals to improve practices governed by ITSM process.


Who we are looking for


  • Bachelor’s in computer science, Business Information Technology or related area. Final semester student is preferred.
  • Highly motivated individual with a strong work ethic and curiosity to learn.
  • Basic knowledge of low-code platforms or workflow-based applications.
  • Knowledge of ServiceNow and IT Service Management / ITIL would be beneficial.
  • Minimum internship duration of 4 months, on site in Georgetown, Penang, Malaysia


ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.

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