Customer Service Representative (Mandarin Support – Reservation Project)
- Location:** Kuala Lumpur, Malaysia
About The Role
We are seeking a **Customer Service Representative** to support a global hotel and travel reservation project. You will assist customers with booking inquiries, reservation changes, cancellations, and special requests while providing excellent customer service through phone, email, and fax.
Salary & Schedule
- Salary:** Up to MYR 4,000 per month (including language allowance)
- Schedule:** Rotational 24/7 shifts (5 working days, 2 days off)
Responsibilities
- Handle reservation inquiries via phone, email, and fax.
- Assist customers with booking, modifying, and cancelling reservations.
- Respond to customer requests and provide travel-related support.
- Make outbound calls to hotels and guests regarding special requests.
- Act as a liaison between guests and hotels to resolve issues and complaints.
- Build and maintain positive relationships with hotel partners.
- Deliver excellent customer service and ensure customer satisfaction.
Requirements
- Fluent in Mandarin and English with strong communication skills.
- Fresh graduates are welcome to apply.
- Strong problem-solving and customer service abilities.
- Good commercial awareness and attention to detail.
- Able to work independently and take responsibility for customer issues.
- Flexible to work rotating shifts, including weekends and public holidays.
Preferred Qualifications
- Experience in customer service, hospitality, travel, reservations, or the hotel industry is an advantage.
- Comfortable handling customer inquiries through multiple communication channels.
- Positive attitude with a customer-first mindset.
What We're Looking For
A customer-focused individual who enjoys helping people, solving problems, and delivering exceptional service in a fast-paced travel and hospitality environment.
- Language Requirement:** Mandarin & English
- Experience Level:** Fresh Graduates Welcome
- Industry:** Travel & Hospitality / Customer Service
- Location:** Kuala Lumpur, Malaysia
