About Us
M.S. Star Travel Agencies Sdn Bhd is a travel agency specializing in providing exceptional travel and tourism services. With a team of less than 50 dedicated employees, the company is committed to offering personalized and memorable travel experiences to its customers. Established with a mission to create unforgettable journeys for all travelers, M.S. Star Travel Agencies Sdn Bhd aims to be a leading player in the travel industry. The company's vision is to become the preferred choice for travelers seeking reliable and top-notch travel services. Their objectives include delivering high-quality travel packages, ensuring customer satisfaction, and promoting tourism in various destinations.
- Provide operational support to the Sales team by managing travel arrangements, including preparing proposals, handling reservations, ticketing, and customer coordination.
- Oversee project activities to ensure timely progress and adherence to budgetary requirements.
- Arrange group and individual flight bookings, accommodation, and other travel components, as well as preparing cost breakdowns and proposals for corporate clients.
- Monitor invoicing and payments, follow up on outstanding balances, and process refunds as needed.
- Facilitate effective resource allocation and manage equipment and information for seamless project execution.
- Plan tour guiding schedules and coordinate with service providers to ensure quality and timely delivery of services.
- Track and report on project milestones, ensuring that all documentation is properly organised and maintained.
- Act as a liaison with clients to define project goals, scope, and expectations.
- Lead domestic and international tours when required, ensuring a smooth and enjoyable experience for clients.
- Maintain confidentiality regarding client and company information, adhering to data protection policies.
- Support participation in industry events such as travel fairs and exhibitions.
- Ensure compliance with company policies for billing and payment collection, avoiding unauthorised credit practices.
- Adhere to internal Standard Operating Procedures and contribute to their consistent implementation.
- Perform any additional responsibilities as assigned by management.
Requirements
- Diploma or Degree in Tourism, Hospitality Management, Business Administration, or a related discipline.
- Demonstrated experience in customer service or sales, with proven ability to meet or exceed performance goals.
- Excellent communication and interpersonal skills, with proficiency in both verbal and written communication.
- Willingness to travel locally and internationally for meetings or events.
- Commitment to maintaining high ethical standards and aligning with company values.
Benefits
- Competitive salary with performance-based increments.
- Opportunities for professional development, including training, seminars, and industry events.
- Exclusive travel discounts, including nett fares for personal and family travel needs.
- Flexible work culture with a casual dress code and flexible working hours.
- Medical cover, including a medical allowance and insurance benefits.
- A vibrant workspace featuring a collaborative and inclusive team culture, with team-building activities.
- Centrally located office for efficient commutes.
- Work-life balance with a five-day work week, annual leave, and performance bonuses.
