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Associate Customer Support-Japanese Speaking

RAPSYS TECHNOLOGIES PTE LTD

2.9
16 reviews
RAPSYS TECHNOLOGIES PTE LTD
Job Type   /   Job Level
Full-time   /   Others/Any
Company Location
Malaysia

🌟 We're Hiring: Associate Customer Support - Japanese Speaking! 🌟

We are looking for a dedicated and customer-oriented Associate Customer Support professional who is fluent in Japanese to join our team in Kuala Lumpur. The ideal candidate will possess excellent communication skills and a passion for providing top-notch support to our clients.

📍 Location: Kuala Lumpur, Malaysia
⏰ Work Mode: Work from Office
💼 Role: Associate Customer Support - Japanese Speaking

What You'll Do:

Position Summary: Handle live contacts of customers and provide appropriate solution to their queries


***Prior Experience in Ecommerce preferred***


Roles and Responsibilities

  • Handle phone calls with customer queries and provide resolution to end users
  • Escalate priority issues per Client specifications to the immediate lead as applicable
  • Provide inputs on process changes and best practices.
  • Stay updated with new updates, process changes and updates.
  • Maintain Exemplary Attendance and Punctuality
  • Any Ad-hoc responsibilities as designated by the supervisor


Key Deliverables (KRA Measure)

· Provide exemplary customer satisfaction

· Meet quality standards on all handled contacts

· Complete 9 hours of staffed time on all rostered days

· Handle contacts while maintaining KPI targets as per agreed limits

Applicant’s Specifications & Qualification:

  • Excellent customer service skills
  • Excellent verbal communication skills in Japanese
  • Passionate towards serving the customer and displays high levels of customer obsession
  • Open to work in rotational and night shifts
  • Candidate must be college or vocational school graduates or possess comparable work experience




Ready to make an impact? 🚀 Apply now and let's grow together!

Jobs in Malaysia   »   Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia   »   Associate Customer Support-Japanese Speaking

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