[English Speaker] Airlines / E-Commerce - Customer Service

2.9

Job Type   /   Job Level

Full-time   /   Junior Executive

Company Location

Malaysia

What You’ll Be Doing

Manage inbound and outbound customer interactions across various communication channels.
Deliver professional, accurate, and high-quality service while ensuring an exceptional customer experience.
Build and maintain strong working relationships with internal and external stakeholders.
Perform data entry tasks with a high degree of accuracy and efficiency.
Consistently meet individual and departmental performance targets.
Undertake any additional tasks or responsibilities as assigned by company leadership

What We’re Looking For

Minimum qualification: SPM or higher.
Strong command of English (written and spoken) - B2 Level and Above.
Excellent multitasking and problem-solving skills.
Customer-focused mindset with a positive and service-oriented attitude.
Able to adapt to changing priorities and handle situations with empathy, integrity, and professionalism.
Willing to work on a 24-hour rotational shift, including weekends and public holidays.
At least 1 year of customer service or airline-related contact centre experience is an added advantage.
Fresh graduates are encouraged to apply.

What We Offer

Permanent employment with clear career development opportunities.
Comprehensive paid training program for all new employees.
Attractive KPI-based incentive scheme.
Exclusive corporate discounts and employee deals.
Generous annual leave entitlement.
EPF and SOCSO contributions provided.
Medical, health, and life insurance coverage.
Dental and optical claim allowances.
Convenient workplace access via an integrated link bridge connected to LRT/KTM Subang Jaya.

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