ENVOY, CARE LINE

KPJ Selangor Specialist Hospital

Job Type   /   Job Level

Full-time   /   Others/Any

Company Location

Malaysia

Summary Of Dutie

To assist Customer Care & Experience (CCX) functions in providing a complete Customer Care & Experience (CCX) Services

Job Responsibilities

Managing and handling telephone call
Answers incoming calls
Direct call to consultants, customers, staff, or departments through the system
Places outgoing calls
Delivers accurate information & efficient service in answering requests, providing information & resolving issues on services for customers
Provides paging services for customers and employees
Knows what action to take when an emergency call is required
Report to Head of Services for any malfunction of machine / equipment
Trains or assists with training new telephone operators in performance of job duties.
OSH Act & Regulations 1994
Responsible and accountable to carry out duties as employee stipulated in OSH Act & Regulations 1994
To take responsibility to carry at work for the safety of yourself and other persons
To cooperate with your employer or any other person in the discharge of any duty
To wear or use any protective equipment or clothing provided by the employer
To comply with any instruction or measure on occupational safety and health.
Patient Safety Goal
Ensure compliance of Patient Safety Goals as safety improvement measures as recommended by World Alliance for Patient Safety
Ensure the policies on Patient and Family’s Rights are addressed at all times.
PDPA Act 2010
To review and adopt internal personal data protection policies and practices to comply with the PDPA Act 2010.
Participate actively in any other new service that is introduced
Ensure produce better result and Continual Improvement in delivering service to customers.
To perform other duties as and when required by the management
Produce outcome within the expectation of the shareholder and customers.

Qualifications Requirement

SPM
Preferably with relevant experience related to nursing and Public Relations

Experience Required

2 years’ experience in Customer Service
Good interpersonal, communication skill and fluent in both spoken and written English
Working with less supervision, Nature, independent with a strong sense of self-initiative and motivation
Good interpersonal, communication skill and fluent in both spoken and written English
IT literate with knowledge of Microsoft Windows

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KPJ Selangor Specialist Hospital

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