The Manager, Operations & Hospital Strategy plays a key role in supporting the Regional Chief Executive Officer (RCEO) in driving hospital performance, operational alignment, and execution of strategic initiatives across the Southern Region.
The role acts as a coordination and execution arm (control tower) for the RCEO, ensuring alignment of hospital operations with corporate and regional strategies. This includes performance tracking, data-driven insights, strategic planning, and cross-functional coordination to drive growth, improve efficiency, and enhance overall hospital performance.
Job Description
Strategic Planning & Execution
Support the RCEO in strategic and tactical planning for hospitals within the region.
Translate corporate and regional strategies into actionable plans at hospital level.
Track progress against 5-year Strategic Plans (SP), identify gaps, and coordinate corrective actions with hospital leadership.
Support development and execution of regional initiatives and transformation programmes.
Performance Management & Operational Excellence
Monitor hospital performance indicators (e.g., BOR, ALOS, revenue, EBITDA/PAT).
Develop and maintain regional performance dashboards and reporting.
Conduct deep-dive analysis on underperforming areas and recommend improvement actions.
Drive alignment across hospitals to ensure consistency in operational standards and service delivery.
Data Analytics & Business Insights
Analyse monthly financial and operational data to identify trends, risks, and opportunities.
Provide data-driven insights to support decision-making at RCEO and hospital CEO levels.
Evaluate revenue performance, cost drivers, and operational efficiency.
Support development of business cases, feasibility studies, and ROI analysis.
Business Growth & Market Development
Identify key revenue generators and growth opportunities (internal & external).
Support development of new service lines, Centres of Excellence (COE), and clinical programmes.
Conduct market research and competitor analysis to support strategic positioning.
Collaborate with relevant stakeholders to drive patient growth initiatives.
Project & Initiative Management
Coordinate and track regional strategic projects and key initiatives.
Act as a focal point to ensure timely execution and follow-through of RCEO directives.
Support implementation of operational improvement and transformation projects.
Monitor project outcomes and report progress to RCEO.
Financial & Investment Support
Analyse financial performance and support budgeting and forecasting activities.
Review business proposals including CAPEX, equipment purchases, and expansion plans.
Conduct ROI and financial viability assessments for strategic investments.
Stakeholder Management & Coordination
Work closely with Hospital CEOs, department heads, and HQ functions (e.g., Group Clinical, Marketing, Finance, HR).
Facilitate alignment between hospitals and corporate initiatives.
Prepare reports, presentations, and briefing materials for RCEO.
Ensure effective communication and coordination across stakeholders.
Continuous Improvement & Special Projects
Support continuous improvement initiatives across hospital operations.
Participate in ad-hoc strategic assignments and special projects as directed by the RCEO.
JOB REQUIREMENT
Education
Bachelor’s degree in business administration, Healthcare Management, Finance, or related field.
Master’s Degree (MBA or equivalent) is an added advantage.
Knowledge And Experiences
Minimum 5–7 years of relevant experience in hospital operations, strategy, business planning, or consulting.
Experience in healthcare industry is preferred.
Strong exposure to data analysis, financial analysis, and performance management.
Experience in project management and cross-functional coordination.
Skills & Competencies
Strategic & Analytical
Strong strategic thinking and planning capability.
Excellent analytical and problem-solving skills.
Ability to interpret complex data and translate into actionable insights.
Financial & Business Acumen
Good understanding of financial statements, budgeting, and ROI analysis.
Ability to evaluate business cases and investment proposals.
Project Management
Ability to manage multiple initiatives and deliver within timelines.
Strong coordination and execution capabilities.
Communication & Interpersonal
Strong stakeholder management skills across all levels.
Excellent written and verbal communication (English & Bahasa Malaysia).
Technical Skills
Proficient in Microsoft Office (Excel, PowerPoint).
Familiarity with data analytics tools (e.g., Power BI) is an added advantage.
Special Skills Required
Ability to function as a regional coordination/PMO role.
Strong business partnering capability with hospital leadership.
Ability to work in a fast-paced and dynamic healthcare environment.
Personal attributes
High level of integrity, accountability, and professionalism.
Proactive, resourceful, and results-oriented.
Strong ownership and ability to work independently.
Collaborative team player with strong drive and resilience.
