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Jobs in Malaysia   »   Jobs in Bayan Lepas   »   Customer Service / Call Centre Job   »   Customer Service Representative

Customer Service Representative

Renesas Electronics

Renesas Electronics company logo

Semiconductors are the digital oil of the modern economy—powering AI, automation, and the connected world. As a Sales Operations Analyst at Renesas, you’ll be part of this transformation. You’ll streamline sales processes, deliver actionable data insights, and drive operational efficiency. This role requires strong analytical skills, problem-solving ability, and a solid understanding of the semiconductor industry

  • Sales Strategy Support: Contribute to the execution of sales strategies by aligning data, tools, and reporting with business goals.
  • Data Management & Integrity: Maintain and map sales data across systems, ensuring accuracy and consistency across market segments.
  • Forecasting & Planning: Support customer forecasting and collaborate with business teams to meet financial targets.
  • Pipeline & Funnel Oversight: Monitor funnel health, support opportunity tracking, and drive progress within the sales funnel.
  • Performance Metrics & Reporting: Build and manage dashboards, scorecards, and ad-hoc reports to track KPIs and drive accountability.
  • Gap Analysis & Opportunity Modeling: Use funnel analytics to identify risks and gaps, enabling proactive actions and growth strategies.
  • Target Setting & Tracking: Assist in defining and monitoring performance targets for design-in and distributor initiatives.
  • Sales Enablement & Business Tools: Train sales on reporting tools, dashboards, and process changes. Develop and manage tools that support planning, reviews, and operational efficiency across teams.
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