Get to Know the Team
GrabMart is the fastest growing startup within Grab and is growing rapidly towards becoming the region's #1 provider of goods delivery services.
Get to Know the Role
As an Account Management Specialist, GrabMart, you will be responsible for:
- Establishing and manage strong business relationships with existing and potential top merchants to drive growth for GrabMart.
- Lead all elements of account management, including trend monitoring, business development strategy, partner negotiation, daily account management, and execution of key initiatives.
- Grow key accounts as measured by deliveries, GMV and revenue, as well as forming deeper relationships with partners through collaboration in other areas such as GrabPay, GrabAds, and GrabExpress.
- You will own relationships with FMCG clients to drive Ads sale of relevant Grab assets, including sales pitch, planning marketing calendar, execution such as merchant participation acquisition, and end-of-campaign reporting.
You will report to the Manager, GrabMart and working onsite in Petaling Jaya.
The Critical Tasks You Will Perform
- You will acquire and drive growth in key accounts as measured by deliveries, GMV, and revenue.
- Prepare weekly, monthly promotion planning & category strategy planning, including monitoring trends and suggesting/coordinating appropriate pricing & promotional activities.
- You will manage end-to-end deal management (including working with country BD, ads, GrabGifts, transport, food, pay/financial, operations, marketing, and product to ensure the success of the partnership).
- You will probe and investigate merchant's pain points and validate the issues they're facing with key partners, including mitigating escalations that may come through Customer Support.
- You will evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses.
- You will collaborate with different departments to tailor merchant-specific needs (e.g. customized reporting, marketing support, integrations).
- You will improve operational excellence by working with the merchants and operations teams.
