Job Title: Accounts Receivable & Collections Executive (Malaysia-based, supporting Singapore operations)
Location: Petaling Jaya
Role Overview
We are looking for a disciplined and proactive Accounts Receivable & Collections Executive to support our Singapore operations.
This role is execution-focused and requires strong ownership, follow-through, and the ability to manage tasks independently without constant supervision.
Key Responsibilities
- Maintain and update the bad debt recovery schedule on a daily basis
- Monitor and follow up on outstanding receivables across assigned accounts
- Prepare and send Statements of Account (SOAs) to customers
- Track all follow-up actions (emails, calls, responses) with clear status updates
- Draft and send collection emails to customers
- Escalate issues clearly with proposed actions (not just reporting problems)
- Ensure all assigned tasks are completed with proper tracking and closure
Key Requirements
- Minimum 2–4 years of experience in Accounts Receivable / Collections
- Strong attention to detail and ability to manage structured tracking
- Good written communication skills (client-facing emails required)
- Proficient in Excel (tracking, follow-ups, basic reporting)
Critical Success Behaviours (Must-Have)
- Takes ownership of assigned tasks and follows through to completion
- Acts on emails and instructions without waiting for repeated prompts
- Maintains accurate and up-to-date records at all times
- Communicates status, issues, and next steps clearly and promptly
- Able to prioritise and manage multiple accounts independently
What This Role Is Not
- This is not a purely administrative role
- This role requires independent execution and accountability
- Candidates who require close supervision for routine tasks may not be suitable
Assessment Process
Shortlisted candidates will be assessed on:
- Practical handling of collections scenarios
- Ability to structure and track follow-ups
- Responsiveness and clarity in communication
We are looking for someone who can take ownership of the collections process and provide reliable execution support to the business.
