Qualification (Diploma or Degree) in Business studies/Marketing or a related field. Fresh graduates are also encouraged to apply.
At least 1 - 2 years of related working experience in after sales/customer service/business development would be an asset.
Must have excellent communication, interpersonal and organisational skills.
Ability to build strong client relationships and ensure high levels of customer satisfaction.
Must be able to communicate and co-ordinate well with the team and other related Departments in order to provide efficient service and support to clients.
Must be organised and proficient in handling administrative and logistics duties relating to receiving and delivery of the Company’s products.
Proficient in Microsoft applications (Word, Excel, Powerpoint, Outlook).
Language proficiency (English, Bahasa Malaysia and any other language).
Must have a valid driving license and must be willing to travel frequently on work assignments as required.
Job responsibilities :
Responsible for giving strong customer support on inside sales or service related issues.
Handles administrative tasks and logistics relating to instrument calibration, service and repair, service contract, system maintenance and others (mainly co-ordination).
Need to work closely with the Engineering Lab team on after sales service and support.
Follow up diligently with clients on instrument/product pick-ups and delivery for service and calibration.
Responds to complaints and enquiries, evaluates and analyses problems and gives cost effective feedback and solutions.
Arranges logistics for pick-ups and delivery.
Records, update and compiles weekly work progress reports on instrument servicing.
Handles customer satisfaction surveys.
Any other related duties outside the scope outlined.
If you are passionate and committed in your chosen field of work, and are seeking a new challenge in your career, write in to us at Lighthouse Worldwide Solutions Malaysia.
We provide :
Good training opportunities and exposure locally and abroad.
Competitive remuneration package, benefits and incentives, inclusive of attractive commission.
Exciting company trips locally and abroad.
Open and collaborative work culture with a strong focus on quality and customer satisfaction.
Perks & Benefits
Attractive remuneration package inclusive of 13th month bonus and commission
Good training opportunities and career development pathway
