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Job Purpose 

The Macrostrategy unit is aimed to develop and facilitate strategic direction for MDEC and the country’s digital economy collaborating primarily with external stakeholders, including Federal, State, international bodies as well as the industry sector. Essentially, the Macrostrategy unit’s key responsibility is to drive and manage various studies related to Roadmaps, Blueprints and Frameworks, working closely with external consultants and internal stakeholders where relevant. The unit is also responsible to discuss and advice various states’ efforts in digital economy via several platforms.

The Senior Executive is expected to play a key role in driving the strategic workstreams of the Macrostrategy unit. This involves contributing to the analysis, design, and implementation of approaches, developing tailor-made solutions, strategic direction and working closely with stakeholders to ensure positive impact and sustainable results for implementation. The Senior Executive is required to have a good big-picture thinking with execution in mind, working closely with internal and external stakeholders.

 
Duties & Responsibilities 

Strategic Planning:

1. Facilitate and plan Enterprise Advisory for corporate MDEC and across MDEC divisions on their strategic plans and studies which includes:

• Pre-planning phase: Facilitate initial discussions and scoping, with corporate office and MDEC Divisions and other key stakeholders in determining themes and strategic direction for the digital economy
• Planning phase: Faciliiate workshops and discussions to determine strategies and initiatives within MDEC and its stakeholders
• Post planning: Facilitate review sessions of content and outcomes with key stakeholders, and, assisting to develop into practical strategies for implementation of initiatives and projects
• Implementation phase: Roll-out and facilitate strategic studies, blueprints and frameworks where relevant with internal and external stakeholders

2. Facilitate the development of Strategies and Frameworks for Federal and State-level Ministries, and Agencies in the Digital Economy which includes:

• Pre-planning phase: Facilitate initial discussion with Ministries, Agencies and Ministry of Economy/MOF in determining themes for digital economy
• Planning phase: Facilitate workshops and discussions to consolidate strategies and initiatives within MDEC and its stakeholders
• Post planning: Facilitate review sessions of content and outcomes with key stakeholders, and, assisting to develop into practical strategies for implementation

Research & Analysis:

Ensure research is aligned to the strategic objectives of key projects and we as well as stakeholders including enterprise, Federal, State and industry stakeholders

• Conduct research and analysis on the external and internal macro-environment to be used as reference and as benchmarks to evaluate all opportunities as well as threats
• Determine and analyse information on macroeconomic and industry trends, competitor and client behaviour
• Provide insight, analysis and recommendation during planning initiatives by providing insights on current trending and future outlook
• Provide recommendation to key stakeholders for next course of action based on insights developed
• Provide relevant information to measure success of strategic initiatives

Digital Economy Decision-making Platforms:

Represent MDEC at Key Decision-making Platforms

• Be a representative of MDEC at key Digital Economy platforms, as and when needed, to facilitate and provide input on Digital Economy related issues including State Digital Economy agenda
• Assist in providing advice and recommendations on agenda setting and oversee the follow through of key action items for the key decision making platforms

Stakeholder Reporting & Project Management:

Engage and develop reports for stakeholders across MDEC Divisions and at Federal and State-level on matters related to the strategic development of the Digital Economy for the Nation, where applicable:

• Provide input and content to strategic and operational reporting in MDEC, KKD and other relevant platforms
• Manage budget, resource utilization effectively to meet performance expectations
• Facilitate and lead planning for the unit for corporate business planning as well as RMK efforts

Learning and Growth:

• Actively enhance personal development of skills and acquisition of knowledge
• Develop and coach team members in the unit and department, where relevant to build the right skillsets
• Lead by example and build a positive work culture that promotes productivity and collaboration 

Qualifications 

• Degree in Business Administration, Economics, Engineering or IT or other relevant qualification.
• 4 - 6 years working experience with at least 3 years’ experience in Strategy and Advisory functions, preferably.

 
Competency Required 

Soft Skills:

• Previous consultancy, advisory or policy experience is preferred
• Understanding of the Digital Economy, its concepts and themes, and growth levers
• Proven track record of delivering impact on major sector transformation initiatives
• Interest in international development and public and social sector
• High-level communications to work collaboratively in a team and create an inclusive environment with people at all levels of an organization
• Ability to break down and solve problems through quantitative thinking and analysis
• Strong stakeholder engagement skills
• Good business development and project management experience
• Ability to think strategically and to work in a fast-paced and complex work environment
• Excellent verbal and written communication skills

Technical Skills / Knowledge Specialization:

• Strategic planning as well as frameworks and models development
• General knowledge of quantitative and qualitative research methodology
• General knowledge of statistical methodology and macroeconomics
• General knowledge of economics and ICT sector
• Balanced Scorecard and Key Performance Indicators

Perks & Benefits

• Employee equity
• Flexible working hours
• Medical insurance
• Open culture
• Personal development opportunities

Job Purpose 

To render robust PR and communications to support MDEC’s overall initiatives.  The primary focus of this role will be content creation and putting together MDEC’s storytelling and narratives.

The role will also entail serving the CEO’s and Chairman’s office and other assigned duties within the PR and communications scope.

Duties & Responsibilities 

• Development of effective and strategic PR plans & key messages in support of MDEC’s narratives.
• To manage the PR & Contents team to ensure timely delivery of contents and execution of communication strategies and plans.
• Planning, strategizing and creation of contents to be disseminated & pitched to media.
• Management of relations with key media.
• Manage and elevate MDEC’s brand proposition leading to overall positive public perceptions.

Qualifications 

• Bachelor's degree in communications/PR/Media or related fields or relevant experience in this specialised field.
• A senior PR & Communications practitioner.
• Excellent writing and editing skills.
• Fully competent in conceptualizing and executing 360° PR campaigns.
• Excellent communication skills (spoken and written) in English, BM. Proficiency in other languages will be an added advantage.
• A well networked individual (media, agencies, etc.) 

Competency Required 

Soft skills:

• Problem-solving and decision-making
• Strategic and analytical thinking
• Managing and motivating team
• Values and organisational commitment
• Report writing
• Leadership and coaching skills
• Strong communicator and presentation skills

Technical skills:

• Good understanding in strategic marketing planning, branding and initiatives development
• Good understanding in employer branding and employee engagement
• Good management skills and stakeholders' engagement
• Proficient in Microsoft Office suites

Perks & Benefits

• Employee equity
• Flexible working hours
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities

Job Highlights

• KPI Incentives/ Allowances
• Medical Insurance, Medical Leave & Annual Leave
• Near to public transport - MRT Conchrane Station (Office Sunway Visio)

Role & Responsibilities

• This role will be able to handle inquiries via all supported media channels both inbound and outbound services and required to represent the organization appropriately to all guests and partners.
• Responsible for answering incoming calls, emails & chat transactions from customers on inquiries, complaints, problem solving and to provide quality service that exceeds the guest's expectation, coupled with real-time escalations.
• Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
• Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.
• Ensuring excellent service is delivered to customers

Job Requirements

• Candidate must possess at least SPM/O level, Professional Certificate, Diploma, Bachelor’s Degree in any field
• Fresh graduates are encouraged to apply
• Languages required: Mandarin (speak, read & write)

Benefits Offered

• EPF, Socso & EIS
• Medical Leave & Annual Leave
• KPI Incentive
• Medical insurance
• Competitive salary package
• Training provided
• Fast career advancement opportunity
• Cross culture & fun working environment

Dear Candidate, as part of our recruitment process, you will receive a link begin your journey with Webhelp upon applying for this role. Please check your email.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance
• Open culture

Job Highlight:

• KPI Incentives/ Allowances
• Medical Insurance, Medical Leave & Annual Leave
• Near to public transport - MRT Conchrane Station (Office Sunway Visio)

Role Summary:

Wondering how it feels working in a global established BPO sector with regions across the world? Be part of us now! As a client support contributor, your role is vital to the business success of Webhelp! You will act as main contact point to engage with our client from global Tech industries to manage their business issues.

So what’s your mission as Webhelper?

You will be responsible on the key projects includes:

• Ensure a continuous engagement with our key clients on their business inquiries via communication platforms including live chats, emails, and phone calls
• Act as main point of contact for managing diverse business issues from our key clients including product knowledge, functionality information, and assistance on technical aspects of the business services
• Ensure a proper documentation procedures with clients, data accuracy in the relevant contact management system, and enhance a variety of media sources that interface with the service centre
• Deliver a WOW customer experience to ensure the branding of Webhelp in market

Let us know more about you?

If you found you have passion to engage with people for business success and have the following criteria, we would like to speak to you!

• A minimum SPM qualification from Secondary education. It will be an advantage if you have a diploma, bachelor’s degree, or professional qualification in any areas of study
• A fresh graduate but have passion on exploring career in BPO industry? Yes sure!
• A great communicator and strong interpersonal skills during people interaction
• A proficient speaker and writer using English and Cantonese. Why? You will be handling business issues from our global client in Hong Kong market
• You have relevant experience in customer service, client support, technical support in BPO or any relevant services sector before? That’s a plus point for you!
• You are willing to tailor your working schedule based on the business needs of our global clients to ensure a strategic interaction and efficient business process

Thinking what’s make you to join our global team? Here’s why:

Apart from local statutory benefits, leaves and contributions, you will be rewarded with competitive remuneration package including:

• Competitive salary package
• KPI allowance
• Medical insurance

Dear Candidate, as part of our recruitment process, you will receive a link begin your journey with Webhelp upon applying for this role. Please check your email.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance
• Open culture

Job Highlights

• KPI Incentives/ Allowances
• Medical Insurance, Medical Leave & Annual Leave
• Near to public transport - MRT Conchrane Station (Office Sunway Visio)

Role & Responsibilities

• This role will be able to handle inquiries via all supported media channels both inbound and outbound services and required to represent the organization appropriately to all guests and partners.
• Responsible for answering incoming calls, emails & chat transactions from customers on inquiries, complaints, problem solving and to provide quality service that exceeds the guest's expectation, coupled with real-time escalations.
• Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
• Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.
• Ensuring excellent service is delivered to customers

Job Requirements

• Candidate must possess at least SPM/O level, Professional Certificate, Diploma, Bachelor’s Degree in any field
• Fresh graduates are encouraged to apply
• Languages required: Traditional Mandarin & Cantonese (speak, read & write)

Benefits Offered

• EPF, Socso & EIS
• Medical Leave & Annual Leave
• KPI Incentive
• Medical insurance
• Competitive salary package
• Training provided
• Fast career advancement opportunity
• Cross culture & fun working environment

Dear Candidate, as part of our recruitment process, you will receive a link begin your journey with Webhelp upon applying for this role. Please check your email.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance
• Open culture

Job Purpose 

1. To ensure the MSC Malaysia Status [now known as Malaysia Digital (MD) Status] companies adhere and are in compliance with the Conditions of Grant (CoG).

2. To assist, facilitate and enforce the compliance of MSC/MD Status companies within the existing MSC/MD requirements.

3. To facilitate growth and transformation of MD Status framework in regard to Approval Letter adherence in accordance to the Malaysia Digital initiative.

4. Responsible to perform application verification, assessment, and due diligence to ensure efficiency, transparency and integrity for key processes for Pioneer Status financial tax incentives under the MSC/MD Bill of Guarantee (BoGs) No 5 and/or other non-compliance findings from MSC/MD related processes.

5. To continuously monitor the compliance related information / database is up-to-date in the system.

Duties & Responsibilities 

1. Ensure MSC / MD Status companies comply with the CoG/Approval Letter.

• Governing regulatory matters as set by the policies accordingly.
• Maintaining good relationship and service to MSC/MD Status companies and stakeholders whilst ensuring requirements set in CoG/Approval Letter are adhered.

2. Assessment of MSC / MD Status companies in matters regarding CoG / Approval Letter.

• Conduct inspections/site visit and intelligence gathering.
• Provide analysis and input sharing for compliance related matters.

3. Enforcement of CoG/ Approval Letter

• Monitor MSC/MD Status companies’ compliance to CoG/Approval Letter.
• Assist in the issuance of the compliance related demands.
• Conduct assessment and continuous scrutiny of companies identified by internal/external stakeholders.
• Prepare summary report of non-compliance matter and other related notation.
• Providing closure for compliance related matters by way of issuance of related documentations, communication and deliberation with other stakeholders.
• Management and validation of Self Declaration Form submitted by the MSC/MD Companies.

4. Active and Inactive MSC/MD Companies

• Conduct due diligence for the surrendering company, active and inactive company.
• To prepare and issue Notice of Breach for the non-compliance for active and inactive MSC/MD company.
• Prepare report and consolidate recommendation via Presentation deck/Assessment.
• Prepare report and consolidate recommendation via Presentation Deck/Assessment Report/Summary Report and present to relevant Committees
• Maintain proper record, filing and handling of confidential information.

5. Data management and information

• Ensuring data / information is captured accordingly in Vega, EDMS, MD System or any related system.
• Maintain proper record, filing and handling of confidential information from start to finish.

6. Ad hoc task.

• To conduct ad hoc task related to compliance matter from time to time or when needed

Qualifications 

• A minimum of 1 year experience in Legal, Compliance, Regulatory or Audit.
• Degree in related field - Law, Information Technology Management, Business Administration, Finance

Competency Required 

1) Soft Skills

• Interpersonal skills
• Team spirit
• Social grace
• Multitasking
• Business etiquette
• Decision making
• Positive attitude, motivated and good time management

2) Technical Skills

• Operating System (Windows home/pro all edition, Windows Server 2003, Windows Vista
•  2007 and above)
• Office Management (MS Word, Excel, PowerPoint, Projects, Outlook)
• Business Administration computing
• Big Data analysis – collect, organize and interpret
• Database management
• Data security
• Business Communication

Perks & Benefits

• Employee equity
• Flexible working hours
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities

Job Purpose 

The role involves supporting MDEC’s involvement in playing an active and strategic role on international strategic platforms affecting the digital economy such as International Telecommunication Union (ITU), World Economy Forum (WEF), World Trade Organization (WTO), World Bank, Organisation for Economic Co-operation and Development (OECD), ASEAN etc. to streamline and align MDEC priorities, overall vision, strategies and policies with the national digital aspirations.

The role includes advocating MDEC’s strategies and positions on digital policies on key international platforms to ensure efforts are more impactful, which would provide greater visibility for MDEC internationally as the lead agency for Malaysia’s Digital Economy.

 
Duties & Responsibilities 

1. To be a liaison/focal point with key international platforms related to digital economy to support and facilitate the alignment/streamlining of MDEC strategies/policies/initiatives/programmes with the respective platforms:

• Manage and facilitate MDEC’s participation and active involvement in international technical platforms such as ITU, GSMA, etc. collectively with other divisions/departments within MDEC, as well as KKD and other ministries/agencies such as MOF, MITI and MOSTI
• Facilitate syndication, engagement and coordination with strategic international economic platforms such as WEF, ASEAN, OECD, WTO, etc.
• Support discussions and negotiations with relevant stakeholders to ensure MDEC strategies/policies/initiatives/programmes are aligned or at par with the international platforms/standards accordingly

2. Support MDEC advocacy initiatives by positioning key initiatives/programmes and imparting intended digital policies intervention or positioning on relevant international platforms

• Plan the positioning of MDEC’s policy recommendations and papers on relevant international strategic platforms
• Perform research and analysis on key topics related to digital policies and international trade agreements impacting Malaysia’s digital economy
• Manage communication and engagement with internal and external stakeholders including ministries and agencies involved with the respective platforms
• Propose potential solutions to further advance Malaysia’s Digital Economy agenda

3. Coordinate requests for input and feedback between the respective international strategic platforms, relevant stakeholders and MDEC programme/project owners.

• Facilitate and strategise timely updates and submissions as per stakeholders’ request
• Propose advice and recommendations for MDEC’s input/feedback according to the international strategic platform’s standards and requirements
• Support research & consultation initiatives and maintain relationships and engagements with the relevant organisations, ministries, secretariates and PICs that drive the respective platforms
• Perform review of external papers on various international strategic studies, frameworks and business models related to digital economy, upon request by stakeholders
   

Qualifications 

• Minimum 5 years of working experience in strategy, legal, or business development
• Minimum a bachelor’s degree in any technology vertical / Law / Business or related fields
• Able to demonstrate business and commercial acumen, with good domain knowledge of Digital Economy and technology-related industries
• Able to structure and articulate thoughts and ideas effectively and efficiently
• Strong command of English, written and orally
• Able to work as a team player, and independently on occasions

Competency Required 

Technical Skills / Knowledge Specialization:

• Strategy Definition and Planning
• Understanding of industry dynamics, business issues and technology with regards to Malaysia Digital and technology industries
• Project Management
• Strategic Sales and Marketing
• Policy & Strategy
• Negotiation
• Legal Document Analysis

Soft Skills:

• Strategic/analytical thinking
• Team player
• Values/Organisational commitment
• Excellent communication
• Willingness to learn
• Proactive
• Detailed Oriented

Organizational Competencies:

• Able to understand industry issues, identify gaps and articulate resolutions internally and in collaboration with other teams/departments which is geared towards the development of Malaysia Digital and technology industries in Malaysia
• Capable of managing internal/external stakeholder requirements and at the same time ensuring that the necessary resources are in place to implement planned work commitments
• Ensuring governance and compliance of work operations to established processes and procedures set by the organization
• Teamwork, Communication, Achievement Orientation, Organizational Awareness & Compliance

Communication Competencies:

• Capable to communicate and convince internal and external stakeholders and Management
• Excellent communication in spoken and written English and Bahasa Malaysia at all levels

Perks & Benefits

• Employee equity
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities

Job Purpose 

• The role will be the Investor Relations Managers (IRM) and the key representative for all strategic business operation matters for internal and external stakeholders in supporting the digital investment in line with the Corporate Priorities, National Aspirations, Malaysia Digital Investment Strategy, the Division/Department Strategies and Budget(s).
• To be the liaison between MDEC and investors on all strategic facilitation matter.
• To execute programs of KYC/profiling & portfolio development exercise and other promoted sectors focus programmes to support the growth opportunities of a portfolio of Malaysia Digital and Technology Companies.
   

Duties & Responsibilities 

• Investors 360: Know Your Clients (KYC) - Identify and conduct research on new targeted list of digital companies to build digital investment funnels. Analyze growth opportunities of the new targeted digital companies by executing the profiling exercise and provide necessary strategic recommendation and operational assistance to support digital investment opportunities.
• To facilitate and manage enquiries/meetings and to carry out digital investment relations strategic services for all relevant stakeholders.  
• Ensure the achievement of agreed plans and programs by monitoring performance on a regular basis and taking timely action where adverse variances arise.
• Able to produce error free and expected quality deliverables (documents, spreadsheet, presentation slides, etc) and tardiness at work.
• Able to have clear judgment in red flagging and escalation in a timely manner.
• Able to work independently with minimum supervision and also adhering to deadline.
   

Qualifications 

• Minimum Degree holder in IT/Business/Marketing/Management or any related fields.
• Approximately 3 to 5 years of working experience.
• Any licensing or certification on Client Management, Customer Service and Project Management would be consider as an advantage.
• Ability to conceptualize ideas, formulate plans, strategies and implements the ideas to fulfill the desired outcome.
• Effective and excellent interpersonal skills and the ability to handle conflict and manage expectations.
• High logical thinking & problem-solving skills.
• Excellent writing, communication & presentation skills.
• Process oriented and guided by guidelines and procedures.
• Understanding of good domain knowledge of Digital Economy.
   

Competency Required 

Soft Skills:

• Excellent Communicator
• Focus on Details
• Teamwork & Collaboration
• Analytical Insights
• Conflict Management
• Communication & Presentation
• Internal and External Stakeholder Expectation Management
• Strategic Agility
• Negotiation & Persuasion Skills
• Impact & Influence
• Driving Excellence, Innovation and Creativity
• Service Orientation
• Self-Initiative
• Probing
• Critical Thinking

Technical competencies:

• Understanding of Digital Economy
• Project Management
• International Marketing
• Strategic Planning & Positioning
• Organizational Development
• Basic Financial Analytic Skills
• Knowledge in Finance and Taxation

Perks & Benefits

• Employee equity
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities

Job Purpose 

The incumbent shall provide, among others, effective administration, coordination and execution of all integrity strengthening programs and work closely with various stakeholders in instilling the culture of integrity and good governance. 

 
Duties & Responsibilities 

• To facilitate and coordinate MDEC Integrity Campaign and/or related integrity strengthening programs to enhance the practice of good values, ethics, and integrity in the organization.
• To analyse trends as well as prepare reporting of all executed programs and monitor/assess the performance and propose improvement for existing/ future programs.
• To prepare articles/ inputs of reading materials for integrity strengthening for publication, printing, distribution to all employees.
• To facilitate in driving awareness and engagements campaign among internal stakeholders to ensure buy-in and embracing integrity values.
• To provide support in the establishment and implementation of MDEC’s Anti-Corruption Plan (OACP) and Anti-Bribery Management System (ABMS) 37001:2016
• Update Head of Unit on any matters/ issue related to integrity strengthening program and ensure necessary action is taken on the feedback provided on the program, for improvement purposes.
• To provide assistance in ensuring the exercise of best governance mechanism within the organization. As and when required, the incumbent is expected to provide advisory to the Business Unit on matters related to governance.
• To undertake any function/ project/ work as required by HOD/ HOU from time to time.
   

Qualifications 

• Bachelor’s degree in related filed such as in law, audit, industry relation, risk with at least 5 years of working experience. 
• Good understanding and knowledge on National Anti-Corruption Plan (NACP), Malaysian Anti-Corruption Commission Act, Organization Anti-
• Corruption Plan, Integrity & Governance, Anti-Bribery Management System and other related laws and regulations.
• Certified Integrity Officer (CeIO) by MACA; or
• Certified with any professional qualification/ certification from the Malaysian Institute of Integrity (IIM) and/or other associations will be an added advantage.
• Hands-on experience in governance, risk management, and compliance.
   

Competency Required 

• Demonstrate undivided commitment towards ethics and integrity with zero disciplinary record.
• Meticulous analysis in examination of facts and documents. Able to connect the dots in the assessment of evidence and during the fact findings process.
• Strong drive to guide and motivate others to speak up the truth and act with integrity.
• Strategic and analytical insight with the ability to connect the dots.
• Excellent report writing and presentation skills.
• Knowledge in conducting performance evaluation and change management principles.

Perks & Benefits

• Employee equity
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities

Job Purpose 

The Senior Executive, Performance Management & Engagement under the supervision of the Senior Manager, Performance Management & Engagement Unit is responsible for day-day-day operations, implementation, and administration of the performance management and people engagement practices. The ecosystem involves individuals and organizations to ensure standard practices in accordance with HR Policy and Performance Management Standard Operating Procedure (SOP).

Duties & Responsibilities 

• To provide operations advice and guidance on the performance management roadmap, system, and process to ensure effective implementation.
• To monitor and administer the PM Module via HRMS, reviewing KPI contents and generating reports to measure compliance during the performance management exercise.
• Coordinate with Learning & Development team to identify and implement the training and development plan related to performance management practices (coaching and feedback).
• To monitor and track the submission status for each performance management cycle, ensuring timely completion within the established deadline.
• To administer and consolidate report generation for Year End Performance Appraisal (YPA) for Companywide Calibration exercise.
• To monitor, administer and facilitate new employee probation assessment and process the recommendation.
• Coordinate with the Talent Acquisition team to develop and enhance
• Onboarding for New Hires from a people engagement perspective.
• To act as Company Administrator in handling people engagement tool (GLINT) for companywide Employee Engagement Survey and related focus group survey.
• To conduct and analyze employee engagement surveys to develop programs, and recommend and implement changes that will increase employee engagement satisfaction from people's perspective.
• To provide in-house coaching and feedback to employees related to performance management principles and practices as per HR Policy and PM SOP.
• To collaborate with the Innovation team to continually enhance and improve the Performance Management tool for better implementation and enforcement.
• To perform research on best practices in performance management designs and frameworks.
• To administer and update the PM Module regarding performance management records and databases.
• To handle employee grievances, and complaints including disciplinary cases by investigating, collating, and analyzing issues in a timely and effective manner.
• To facilitate together with the Legal team the preparation and submission of related documents in an effort to resolve grievances and industrial disputes.
• To monitor processes and provide proactive advice to mitigate any potential risk of industrial disputes and ensure compliance with HR Policy.
• To collaborate with relevant parties in providing guidance on industrial relations through awareness activities and programs.
• To perform other job-related duties as assigned.
   

Qualifications 

• Bachelor’s Degree in Human Resources or Business Management or equivalent
• Experience in performance management practices, people engagement, and employee relations not less than (3) years
• Good ability in the database and statistical analysis
• Experience in dealing with HRMS
• Ability to demonstrate initiative in determining process improvement
• Demonstrated ability to exercise sound judgment related to P&C matters
• Working knowledge in the Employment Act 1955, Industrial Relations Act, and other relevant statutory acts
• Experienced in employee relations and industrial relations
• Good command of Bahasa Malaysia and English both written and spoken
   

Competency Required 

• Ability to work independently with a sense of maturity
• Self-Management and Discipline
• Good Interpersonal Skill
• People-Oriented
• Team-Oriented
• Organized Self-Starter
• Resourceful in problem-solving
• Analytical Skill
• Attention to detail
• Strong Problem Solving, Negotiation, and Influencing Skills

Perks & Benefits

• Employee equity
• Regular team activities
• Medical insurance
• Open culture

Job Purpose 

Responsible to attract high impact tech focus investments related to Malaysia Digital (MD) Investment Strategy. Objectives of the investment attraction is to support the growth of digital economy, completing the tech ecosystem and creating high value jobs.

Duties & Responsibilities 

• Develop and execute tech focus MD Investment Strategy in attracting high value Digital investments.
• Effective management of sales funnel with aggressive leads generation, sales funneling and prioritization towards closure of investment deals.
• Understanding of investors expressed or hidden needs, ideation & management of solution development to address investors’ needs.
• Working closely with other team members to optimize and leverage on focuses and strengths to collectively achieve the desired outcome.
• Management and Operation Support. Responsible for efficient performance reporting, budget, development and fulfillment of procurement and travel plans. This includes overseeing the effective management of assigned internal staff.
   

Qualifications 

• Bachelor's degree holder in any discipline related to ICT, Economics, or Business Administration.
• Minimum 8 years of experience, and/or the jobholder is an experienced individual contributor with Business Development background.
   

Competency Required 

• Excellent presentation skills
• Astute ability to communicate with different parties of various levels
• Excellent team player.
• Capable of managing reporting staff
• Sound knowledge in Malaysia’s investment strategies and patterns
• Able to comprehend internal processes in an orderly manner
• Technology in Industry Understanding
• Project Management Skills
• Understanding of Business and Economics
• Strategy thinking

Perks & Benefits

• Employee equity
• Regular team activities
• Medical insurance
• Open culture

Job Purpose 

Responsible to attract high impact investment from digital tech companies related to promoted sectors and tech enablers. Unicorn, Fortune 500 and Forbes 2000 companies are targeted companies. Objectives of the investment attraction is to support the growth of digital economy, completing the tech ecosystem and creating high value jobs. 

 
Duties & Responsibilities 

• Develop and execute strategies in attracting high impact digital investments. 
• Effective management of sales funnel with aggressive leads generation, sales funneling and prioritization towards closure of investment deals. 
• Understanding of investors’ expressed or hidden needs, ideation & management of solution development to address investors’ needs.  
• Working closely with other team members to optimize and leverage on focuses and strengths to collectively achieve the desired outcome.  
• Management and Operation Support.  
• Responsible for efficient performance reporting, budget, development and fulfillment of procurement and travel plans. This includes overseeing the effective management of assigned internal staff. 
   

Qualifications 

• Minimum Degree in any discipline related to ICT, Economics, Business Administration or Finance.
• A Graduate with a minimum 3 years of experience, and/or the jobholder is an experienced individual contributor with Business Development background.
   

Competency Required 

• Excellent presentation skills  
• Fluent in Mandarin (or other languages) preferred as role requires candidate to deal with foreign stakeholders.
• Astute ability to communicate with different parties of various levels  
• Excellent team player 
• Sound knowledge in Malaysia’s investment strategies and patterns  
• Able to comprehend internal processes in an orderly manner  
• Understanding of technology and its Industry  
• Project Management Skills  
• Understanding of Business and Economics  
• International Market Trends

Perks & Benefits

• Employee equity
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities

Responsible to conduct and manage approved programs and activities under sectoral program unit. Their duties include completing pre, during and post-program activity preparation.

Program Planning and Coordination

• To design, plan, coordinates programme activities and build partnership and manage resources via technology platform that are align with the Digital Content Development Department(DCD) goals
• Innovation and critical thinking process to plan technology platform that can leverage the growth of Digital Creative Content business local and regionally
• Planning and mobilised resources in executing programmes within the project timeline

Stakeholder Management

• To manage partners relationship and deliver the high impact programmes of DCD to meet its goal and objective
• Data collection and analysis of market trends to develop programmes that align with projects goals
• To manage on deliverables of the clients / partners via the program platform To build business relationship with partnership to grow the program platform
   

Qualifications 

• Degree holder in any related field
• Minimum of 2 years working experience in project management or event/ program coordination
• Well versed in Microsoft Office usage
• Understanding the digital content industry (Games / Animation) is an added advantage

Desired Competencies

• Strategic Thinking and business acumen
• Presentation Skills
• Client & Relation Management
• Problem Analysis & Problem Solving
• Project Management & Coordination

Successful applicant will be engaged on Contract For Service (CFS) basis for a period of 2 years, with option to renew subject to business needs.

Perks & Benefits

• Casual dress code
• Personal development opportunities

Job Purpose

Work as a team to coordinate, facilitate and execute achievement of defined goals and outcomes of Digital Finance and Islamic Digital Economy (DFIDE) in accordance with guidelines and governance standards.

Duties & Responsibilities

• Support thought leadership thinking, development of strategic policies and its implementation in support of building a thriving DFIDE ecosystem.
• Support the promotion, amplification and implementation of DFIDE initiatives through effective coordination/collaboration with key stakeholders and ecosystem partners.
• Support to ensure that work outcomes are developed with well-thought research, articulated information and data.
• Contribute to ensure DFIDE programs and initiatives are delivered successfully, which includes working with other departments/divisions to meet the overall DFIDE objectives.
• Support proactive engagement with team members from other departments/divisions units and harmoniously work to achieve the overall goals of the organisation.
• Support the continued growth and development of DFIDE by providing feedback, inputs and facilitate DFIDE’s participate in forums, conferences, other public speaking platforms, etc.
• Responsible to ensure work processes are efficient and effective by making recommendations to management and take on supporting projects and initiatives to drive successful outcomes.
• Responsible to ensure diligent administration of programs and processes. At all times, ensure compliance of policies, guidelines and internal standards.
   

Qualifications 

Minimum of 1 year relevant experience and exhibits willingness to achieve DFIDE’s objectives. Fresh graduates encouraged to apply. 

Soft Skills:

• Good interpersonal skills.
• Team player and able to multi-tasking.
• Social grace.
• Business etiquette.
• Exhibit negotiation skills.
• Behavioural traits which includes attitude, motivation and time management.
• Conflict management skill.
• Internal and external customer focus.
• Knowledge of current policies and regulation.

Technical Skill: 

• Basic analytical skill.
• Basic business and market Intelligence.
• Basic project management skill.
• Basic understanding of ICT industry - technology, business, economics, etc.

Perks & Benefits

• Flexible working hours
• Regular team activities
• Personal leave
• Open culture
• Personal development opportunities

Job Purpose 

This role is responsible for two scopes which are Administration and Facility Management, to ensure effective management of the in-house and outsourced admin and building related services, contract servicing management, monitor and ensure the compliance of statutory requirements and asset management. This position guides and advocates best practices within the set guidelines of the organization to efficiently manage internal admin and facilities services, eliminates wastage and improve turnaround time for ultimate cost savings and to provide secure, safe, and conducive office environment.

Duties & Responsibilities 

1. Manage the daily, monthly, and annual activities of Admin Unit

- Asset Management, Cafeteria Management, Corporate Lines, Transportation, and other Office Admin services

• Lead a team of 8 personnel to ensure admin services are executed efficiently.
• Continuously review the procedures and suggest improvements to the SOPs.
• Lead meetings and discussions with internal customers and/or external parties and provide input and feedback.
• Support and work closely with Head of Unit on reporting, preparation of cost analysis and resolving operational issues.
• Supervise and provide advice and guidance on general administration functions to the team members.
• Work closely with other team members to understand their individual role and to assist whenever and wherever possible.
• Provide coaching and performance feedback to ensure that the assigned KPIs are met.

2. Oversee and work with colleagues in Facility Management Unit in monitoring all MDEC in-house and outsourced services which includes (but not limited to)

- Maintenance Management (Mechanical, Civil & Electrical)

- Cleaning Services

- Security Services

- Landscaping Services

- CCTV Maintenance

- Card Access System Maintenance

- Pest Control Services

- Chilled Water Supply

- Elevator Maintenance Services

- Fire Protection System

- Sliding Door Services

- Hygiene Services

- BO Chargeman Services

- CMS link to Bomba

- Remote file storage management

- Celcom/EDOTCO Tenancy Agreement

• Perform end-to-end procurement process for each service which can either be Direct Purchase, Direct Negotiation or Tender. Prepares presentation decks and approval papers.
• Continuously review the procedures and suggest improvements to the SOPs.
• Monitor and track all documentations and communications for audit purposes and future references.
• Lead meetings and discussions with internal customers and/or external parties and provide input and feedback.
• Support and work closely with Head of Unit on reporting, preparation of cost analysis and resolving operational issues.

3. Oversee programs together with Facility Management Unit and plans for Construction, Refurbishment, Renovation & Space Planning on the following:

• Plan and execution of multiple renovation or maintenance projects to meet program requirements, budget and time constraints, and its successful execution of projects and compliance with project specifications.
• Plan best allocation and utilization of space and resources for new space, or re-organizing current premises, and its successful execution.
• Complies with procurement policies and guidelines and performs end-to-end procurement process for special projects according to latest Procurement processes (RFQ or RFP).

4. Property

• Handles tenancy related activities of all MDEC satellite offices by managing the agreements (new and renewals) and its end-to-end procurement. Prepares presentation decks and approval papers.
• Sourcing of new tenancy when required.
• Administers the budget and expenses of the rented spaces.
• Liaison person between MDEC and Landlord/Property Management.

5. Supports HoD/HoU on related work as assigned.

• Support and work closely with HoD/HoU.
  Performs other related work assigned.
   

Qualifications 

1. Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Engineering (Electrical/Mechanical) or in Property or Building or Facilities Management or equivalent - Extensive experience in facilities management, managing office administration, knowledge in procurement procedures, knowledge in building management, construction and handling of subordinates

2. Minimum Experience 6 years in the related field

Competency Required 

Soft Skills

• Analytical Mind
• Negotiation Skills
• Presentation Skills
• Time Management
• Sound work ethics, Integrity and Accountability
• Values/Organizational Commitment
• Organizing Skills/Self starter
• Excellent Interpersonal Skills
• iTeam player and receptive to change.

Technical/Functional Skills

• MS Office Suite - Advance
• AutoCAD
• Property Management
• Facility Management & Maintenance Practices
• Vendor Management Negotiation Skills
• Decision Making Skills
• Problem Solving Skills
• Communication Skills - High degree of oral and written communication skills in English and Bahasa Malaysia and the ability to present to all levels of the organization.
• Organizing Skills
• General Administration

Perks & Benefits

• Employee equity
• Flexible working hours
• Regular team activities
• Medical insurance
• Open culture