Total 165 technical support engineer job vacancies in kuala lumpur

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

25 - 50%

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
 

About the role:
As a Technical Solution Consultant you will work with leading edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, identify the functional solution, propose new solutions, troubleshoot functional and performance related issues, interacting with engineering groups and training clients on applications along with providing technical development support to
our major banking clients.

What you will be doing:

• Design system Integration, Functional Design, propose new business and design logic, develop complex modules, define Java/API standards/design/develop reusable modules, troubleshooting functional and performance issues through working alongside the technical lead and support center to manage production incidents.

• Interacting with product managers and users to define requirements and modifications

• Participating in software design meetings to determine technical requirements

• What you will need:

What you will need

• At least 10 years of experience as an IT Technical Solution Consultant

• Strong background with Java, API, Cloud, Open Database

• Good to have experience with FIS Switch and Backoffice product framework

• Sound knowledge in development using Java, API, C++, Cloud Architecture

• Must have led or participated in defining and implementing business solutions for multiple projects in software development and client implementations

• Experience with end-to-end systems development life cycle and standards

• Proficiency in solutions design and requirements definition disciplines

• A bachelor’s or Master's degree in computer engineering, computer science or other related disciplines

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Flexible working arrangement ang schedule.

• Regional exposure and be part of a learning environment.

• A voice in the future of fintech

• A flexible and collaborative workspace

• Competitive salary and benefits including medical insurance and

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Lead the design and development of scalable and efficient backend systems using Node.js and Java.
• Implement and maintain Elasticsearch-based solutions for efficient data indexing, searching, and retrieval.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Serve as a subject matter expert in Elasticsearch, optimizing queries, and ensuring optimal performance.
• Design, implement, and manage databases, ensuring data integrity and security.
• Work with both SQL and NoSQL databases to store and retrieve data efficiently.
• Conduct thorough code reviews to ensure code quality, performance, and adherence to coding standards.
• Mentor and guide junior engineers, fostering a collaborative and knowledge-sharing environment.
• Identify and address performance bottlenecks in the backend systems, ensuring optimal response times.
• Collaborate with product managers, frontend developers, and other stakeholders to understand and address business requirements.
• Communicate effectively with team members and provide status updates on project progress.

• Minimum 8-10 years of experience on release and deployment
• Middleware Application Installation expertise across different platforms like JBOSS, WebLogic, WebSphere
• Hands on experience in setup of Web Server components like Apache, NGNIX
• Knowledge to build software components using source code compilation like Apeche, etc.
• Good understanding and hands on knowledge of SSL and other applicaiton authentication mechanism like JWT, UFW, etc. setup and configuration
• Good knowledge and experience in understanding the network topologies that are required to be incorporated across different tier of architecture
• Good knowledge of Oracle database and RAC setup, and the configuration setup required across application layer for the connectivity
• Ability to work on identification of vulnerabilities and fix them
• Ability to work on upgrades of systems/components under obsolescence
• Experience with vairety of source control tools (GIT, Aldon, ClearCase)
• Experience in setting up servers
• Experience in working with MQ
• Experience in CI/CD Tools (Jenkins)
• Experience in build tools (ANT, Maven, Gradle)
• Experience in Unix, shell scripting
• Knowledge on release management processes
• Precise attention to details
• Ability to prioritize tasks
• Ability to work under pressure
• Problem solving skills
• A passion for learning and the willingness to solve problems
• Unquestionable team communication skills  

Aethir is a leading technology company specializing in AI, Blockchain Gaming, and Decentralized Physical Infrastructure Networks (DePIN). We are dedicated to pushing the boundaries of innovation and creating impactful solutions that shape the future.

We are seeking a talented Sales Engineer to join our dynamic team. The ideal candidate will have a strong technical background and a passion for technology. As a Sales Engineer, you will play a key role in driving sales growth by understanding customer needs, demonstrating the value of our solutions, and building strong relationships with clients.

Responsibilities

• Provide solution planning and technical support for customers migrating to the cloud, ensuring the feasibility of business migration.
• Manage customer needs during cloud migration, analyze and resolve cloud-related issues.
• Manage and drive projects related to user cloud migration, ensuring successful completion.
• Understand customer business architecture, empower customers, and drive upgrades in operational and disaster recovery capabilities.
• Drive project implementation and replicable solutions, promote collaboration, and optimize architecture and products.
• Continuously accumulate cloud delivery experience, standardize delivery processes, improve quality and efficiency, and reduce implementation costs.

• Minimum 2 years of experience in the internet or gaming industry, with a background in operations or as a cloud architect in major cloud computing companies.
• Familiarity with mainstream cloud services such as distributed computing, distributed storage, virtualization, containers, databases, microservices frameworks, big data, and security.
• Background in industries like data centers and cloud computing, with an understanding of user demands for cloud computing.
• Strong sensitivity to new technologies and industry trends, with an interest and ability to solve problems and research new technologies, and a proactive and forward-thinking approach.
• Excellent documentation skills, able to clearly express architectural intentions through text and diagrams, and proficient in writing various technical documents.
• Prior experience in IT delivery and project delivery in public/private clouds is preferred.
• Strong sense of responsibility, excellent problem-solving and fault-finding abilities, good technical sensitivity, and risk identification skills.
• Experience in teamwork, strong learning ability, ability to work under pressure, and willingness to travel.
• Priority given to those with qualifications from Tencent Cloud, Alibaba Cloud, Huawei Cloud, or equivalent certifications.
• Proficiency in English as a working language is preferred, with fluency in Chinese as an added advantage.

• Flexible work arrangements
• Generous paid time off
• Flexible working hours
• Training and development opportunities
• Amazing career opportunities in a growing global startup

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Engineering

Travel Percentage :

25 - 50%

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Your Career

As a Systems Engineer you provide technical expertise and guidance in your customer’s zero trust journey.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leadership in on-prem, cloud, and security services that establish PANW as your customer’s cybersecurity partner of choice.

Your Impact

• Curiosity is core to the SE role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:

• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions 

• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers

• Planning and building compelling technical and business-focused solutions which drive adoption and growth after the initial sale and across the portfolio

• Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops

• Orchestrating supporting resources to ensure a one-team approach that demonstrates a cohesive strategy

• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner

• Understanding the competitive landscape and effectively differentiate our leadership 

• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to customer success while actively participating within the SE community and at industry events

Job Opportunity at FIS Exciting Job Opportunity at FIS

Position Type: Full time

Type Of Hire: Experienced (relevant combo of work and education)

Education Desired: Bachelor of Business Administration

Travel Percentage: 5 - 10%

Are you someone who is curious, motivated, and forward-thinking? Come join us at FIS, where you can work on important challenges in financial services and technology. We value teamwork, collaboration, and having fun!

About the team

We are looking to establish and implement quality assurance and compliance processes for FIS Balance Sheet Manager solution. We value open communication and welcome new ideas and insights.

What you will be doing

We are seeking a talented Public Cloud Quality Assurance Engineer to help transition our risk management solutions to a cloud-based model. This role involves collaborating with various internal and external teams to drive our cloud initiative forward.

• Specialize in how our software applications function in hosted environments and customer computing scenarios.
• Test public cloud-based risk management solutions with a focus on performance and scalability.
• Collaborate closely with development teams, managed services, and IT organizations.
• Identify and prioritize software changes for automation and improved efficiency.
• Contribute to agile software development processes.

What you bring

• Basic understanding of Banking and Capital market products.
• Knowledge of cloud technologies, especially Azure and AWS.
• Experience in software quality assurance and performance testing.
• Understanding of financial applications architecture.
• Good communication and problem-solving skills.

What we offer you

Joining FIS means more than just a job. You will have the opportunity to shape the future of fintech, continuous learning and development, a collaborative work environment, opportunities to give back, and competitive salary and benefits.

If this sounds like the right fit for you, we encourage you to apply and be a part of our team!

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information. To learn more, please refer to our Online Privacy Notice.

Sourcing Model

We primarily recruit directly and do not accept resumes from agencies not on our preferred supplier list.

#pridepass

Tune Protect strives to be the go-to insuretech for millennials and Gen Z. We are listed on the main market of Bursa Malaysia since 2013 where our main business is insurance, reinsurance and going forward - insurance technology solutions! We are simplifying consumer's experience with different products and technology that complement consumer's lifestyle needs!  

  

There’s a lot of things happening at Tune Protect and we are looking for creative, agile, independent and fast paced - all rounder hustlers to join us on this challenging, yet amazing journey. If you’re experimental and aren’t afraid to make mistakes, welcome! 

  

Here, you will formulate creative solutions for our customers, juggle numerous items in making them simple, own and drive initiatives, and collaborate with super fun and hard-working group of people who are utterly passionate about their mission.

The Core Job:

• Configuration, Administration, Maintenance and Troubleshooting of enterprise servers for both Windows and Linux.
• Strong Windows and Linux system administration skills a must.
• Experience with VMWare vCenter administration
• Experience with IT Operations Platforms such as ManageEngine a strong plus
• Experience with any Cloud (AWS/GCP/Azure/Huawei/Alibaba) a strong plus
• Troubleshooting, diagnosing, and resolving server hardware, OS, and network issues working closely with vendors where required.
• Monitoring server and network performance metrics to ensure SLAs are kept
• Forecasting server/network usage taking into account user/application projections.
• Closing any audit issues with respect to server and network
• Experience in Backup Administration utilizing Veam or Cohesity is a strong plus
• Experience in High Availability design from a server and network perspective
• Experience in DRC exercises from server/network and backup perspective
• Ensure that security best practices are followed

Education/Experience

• Bachelor’s degree in computer science, Engineering, Information Technology or extensive field experience in lieu.
• Extensive hands on experience in Windows/Linux servers administration in an enterprise environment
• Hands-on experience in the following:
• Windows/Linux administration
• Managengine
• Microsoft AD Administration an advantage
• Veam or Cohesity Backup experience an advantage.
• Experience utilizing and configuring Solarwinds, Dynatrace an advantage
• Experience with security EDR tools, DLP an advantage
• Strong understanding of networking
• Secondary ability to perform network administration an advantage. Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, VPN, LAN, and WAN links.
• Huawei Switches/Routers
• Aruba switches/wifi
• Palo Alto, Fortigate, Sonicwall firewalls
• F5 load balancers
• Working with local WAN link providers like TMB and Time.

Extra Bonus Points:

• Ability to create accurate documentation including network/server diagrams and design/planning documents.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Good communication skills written and spoken
• Good analytical and problem-solving skills including the ability to visualize and plan troubleshooting steps.
• Ability to work collaboratively with other parties toward a common goal

We look after our tribe really well! On top of insurance coverage for you and your family, we provide free flow of coffee, tea and biscuits, professional accreditation support and generous amount of e-learning courses and annual leaves! We practice hot desking and take social networking very seriously.

As Implementation Consultant for our hotel PMS solutions, you'll improve the adoption and usage of the company’s product services and maintain revenue growth targets by providing excellent customer care and maintaining healthy relationships with our current and future customers in an environment where every staff member is passionate about going the extra mile.

·         Take care of the overall installation and updates of hotel Property Management

           Systems (PMS)

·         Install and configure PMS interfaces for third party vendors

·         Troubleshooting PMS network related issues

·         Installation of PMS backup solutions

·         Perform health checks on PMS systems

·         Provide detailed reports and create documentation on new installation processes

·         Provide suggestions or make modifications to existing documentation to improve

          quality installations

·         Provide high quality customer care while performing installation services and support

          of customers’ systems

Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem. Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam

POSITION SUMMARY

We are seeking a highly skilled Full Stack Developer to join our Markets and Operations team. The ideal candidate will have prior experience in developing comprehensive platforms for fund administration, accounting, and operational workflows within a trading or digital asset environment. In this role, you will be responsible for designing, developing, and implementing both frontend and backend solutions that streamline our trade capture processes and enhance our operational efficiency. The day to day will involve automating operational tasks, architecting and developing robust reconciliation systems, and enhancing booking process workflows to ensure seamless trade lifecycle management. You will create tools that not only automate but also provide real-time insights and reporting capabilities to support decision-making and compliance in a dynamic trading environment.

DUTIES & RESPONSIBILITIES

• Develop and maintain web applications that support fund administration, accounting, trade capture, and operational processes.
• Collaborate with cross-functional teams to define, design, and ship new features in a fast-paced environment.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and correct bottlenecks and fix bugs, maintaining code quality throughout the application's lifecycle.
• Work closely with the product development team to plan new features.
• Participate in code reviews to maintain high development standards.
• Stay up-to-date with new technology trends, applications, and protocols in the digital asset industry.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience as a Full Stack Developer in a similar role within the finance or digital asset trading industry.
• Strong programming skills in JavaScript/TypeScript and Python. Familiarity with other relevant programming languages is a plus.
• Experience with frontend frameworks such as React or Angular.
• Proficient in backend development, with a good understanding of Node.js, Express.js, or other server-side frameworks.
• Knowledge of databases, SQL, and NoSQL, as well as their declarative query languages.
• Experience with blockchain technologies, smart contracts, and related tools is advantageous.
• Familiarity with DevOps practices, including continuous integration and continuous deployment (CI/CD) pipelines.
• Experience in successfully building, deploying, and maintaining cloud-based virtual machines (VMs) at scale, utilizing industry-standard platforms such as AWS, Azure, or Google Cloud, to ensure uninterrupted availability and optimal performance of full-stack software solutions.
• Ability to work in a fast-paced, team-oriented environment.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to articulate technical concepts clearly and concisely.

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our R.A.P.I.D. culture:

• Respect and Inclusion
• Agile
• Passionate
• Indivisible
• Driven by integrity

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

• Flexible Work Arrangements
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam

Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Tune Protect strives to be the go-to insurtech for millennials and Gen Z. We are listed on the main market of Bursa Malaysia since 2013 where our main business is insurance, reinsurance and going forward - insurance technology solutions! We are simplifying consumer's experience with different products and technology that complement consumer's lifestyle needs!  

  

There’s a lot of things happening at Tune Protect and we are looking for creative, agile, independent and fast paced - all rounder hustlers to join us on this challenging, yet amazing journey. If you’re experimental and aren’t afraid to make mistakes, welcome! 

Here, you will formulate creative solutions for our customers, juggle numerous items in making them simple, own and drive initiatives, and collaborate with super fun and hard-working group of people who are utterly passionate about their mission.  

• Supporting Head of Sales in preparing NB quotations for direct corporate clients and corporate agents, for acceptance of risks following the Limits of Authority (LOA). 
• Supporting the Head of Sales in retaining the business by preparing renewal quotations for acceptance by direct corporate clients and corporate agents. 
• Attending to policy servicing requests. 
• Attending to policy and claims inquiries/complaints. 
• Monitoring of Statement of Account and informing Head of Sales if outstanding premium collection is not on track.  
• Assisting in Corporate Agent PIAM registration. 
• Assisting the Head of Sales in monitoring agent training CPD hours and fulfilling PIAM CPD requirements. 
• Involves in system User Acceptance Test (UAT) 

EDUCATION/EXPERIENCE : 

• Minimum Diploma Holder in any discipline  
• With PCE qualification would be an added advantage. 

 

EXTRA BONUS POINTS : 

• Working experience in insurance or financial services would be an advantage 
• With strong analytical and problem-solving abilities.  
• Able to deliver within tight deadlines. 
• Good communication skills, both written and verbal 
• Must be fluent in English and Bahasa Malaysia 
• Basic knowledge of MS Office 
• Must enjoy interacting and helping people. 
• Pro-active, self-starter, always challenging the status quo. 
• Willingness to learn and to flourish in a high-growth 

We look after our tribe really well! On top of insurance coverage for you and your family, we provide free flow of coffee, tea and biscuits, professional accreditation support and generous amount of e-learning courses and annual leaves! We practice hot desking and take social networking very seriously!   

Join Our Team as a Software Engineer 

As a Software Engineer at FINEXUS, your role entails developing and improving card payment systems, ensuring they meet the highest standards of security, reliability, and scalability. This involves both acquiring (payment acceptance) and issuing (cardholder accounts) modules.

We are actively seeking a Software Engineer to join our team and contribute to the ongoing development and upkeep of our systems and applications. You will collaborate closely with project managers, business analysts, and testers within a team environment. Your efforts will play a direct role in enhancing the performance of our card system while also supporting our company's growth and expansion efforts.

Location: FINEXUS CAMPUS, TITIWANGSA

Job Responsibilities:

• Development: You design, build and maintain efficient, reusable and reliable Java code for our products. This includes optimizing the performance and efficiency of Java applications. You must ensure that every change is properly managed with version control, undergoes code review, and includes thorough unit testing.

• Implementation: You oversee the deployment of optimized and high-quality modules 

• Troubleshooting: You detect bottlenecks and bugs, devising effective solutions to address these issues. Additionally, you need to analyse and troubleshoot any issues reported by users or QA testers.

• Quality Assurance: You contribute to maintaining the quality, organization, and automation of our codebase.

• Documentation: You create and maintain technical documentation, including technical design specifications. This documentation facilitates communication and knowledge sharing within the team.

Minimum Qualifications:

• Bachelor's degree in computer science, software engineering, or a related field (or equivalent experience). Candidates with a relevant IT diploma may also apply. 

• Have 1 year of working experience as Software Engineer 

• Proficiency in Programming languages: Java, JavaScript, Servlet 

• Proficiency in Web Development: HTML, CSS 

• Proficiency in Databases: SQL (Oracle) 

• Additional advantageous competencies such as Bitbucket, APIs, Shell Script, ReactJS, Unix command

• Experience or understanding of card industry (PCI DSS) would be considered as a plus

• Are good at communication, collaboration, and understanding business requirements

• Are a team player and have a strong drive for innovation, automation and exploring new techniques

• Solution-oriented mindset and can-do attitude

• Good in English writing and speaking

Join Our Team as a Senior Software Engineer

As a Senior Software Engineer at FINEXUS, your role entails designing, developing, and maintaining software applications and card payment systems. You'll collaborate with cross-functional teams to deliver high-quality software solutions aligned with business and customer requirements. Beyond daily coding tasks, you'll have the opportunity to lead design and architecture initiatives, as well as mentor and develop team members. If you thrive on working with high-impact, business-critical systems, this could be the ideal team for you! 

Location: FINEXUS CAMPUS, TITIWANGSA 

Job Responsibilities:

• Develop mobile/web applications and software solutions for card payment systems. 

• Demonstrate a solid understanding of Object-Oriented Programming principles. 

• Identify and implement optimizations to improve the performance and efficiency of Java applications. 

• Analyse changes and assess the impact on existing systems while adhering to coding standards. 

• Design programs for new projects or enhancements to existing systems. 

• Generate appropriate documentation, including program code and technical documentation. 

• Create test scenarios, and conduct unit tests, and system tests. 

• Conduct code reviews for each release to ensure quality and adherence to standards. 

• Ensure the accuracy and completeness of testing for problem-free implementation. 

• Troubleshoot and resolve technical and application issues. 

• Providing support for production issues and delivering root cause analysis and effective solutions. 

• Research and evaluate alternative solutions, recommending implementations accordingly.  

• Collaborate with team members to estimate timelines, define project plans, and assign tasks. 

• Communicate directly with clients or end-users to gather feedback, address technical inquiries, understand user requirements, and support client's or end-user's queries. 

• Ensure compliance with the Group's standards for documentation, processes, and methodologies throughout system development, implementation, and production support phases. 

• Understand and relate to business requirements, drivers, and imperatives. 

• Provide guidance and mentorship to junior developers. 

• Possess strong communication skills to effectively interact with business owners. 

• Demonstrate good interpersonal skills, persuasion, leadership, and the ability to drive work progress. 

 

Minimum Qualifications:

• Bachelor's degree in computer science, software engineering, or a related field (or equivalent experience). Candidates with a relevant IT diploma may also apply.  

• Minimum 2 - 5 years of relevant experience in designing, testing, and implementing Java applications, and have completed at least 2 to 3 project life cycle(s). 

• For Web Application:  

• Knowledge and strong hands-on working experience in Java, HTML, JavaScript, CSS, JSP, Servlets, Web Service, Apache Tomcat  
• Experience in Databases (Oracle) 
• Familiar with some message queue techniques (IBM MQ, ActiveMQ) 

• For Mobile Application:  

• Understanding mobile app design guidelines 
• Proficiency in Java/Kotlin for Android apps and Objective-C/Swift for iOS 
• Familiar with push notifications 
• Familiar with connectivity/protocol like Bluetooth, RS232, MDB  

• Hands-on experience in developing applications in ReactJS, JSON will be a bonus 

• Experience or understanding of the card industry (PCI DSS), UNIX operating system, and networking knowledge would be considered a plus 

• Good understanding of the SDLC 

• Good in managing time and setting priorities for tasks. 

• Experience in leading a small work team.  

• Good in English writing and speaking 

• Able to adapt readily & effectively to unexpected or changing conditions.  

• Self-motivated. Able to meet deadlines. 

Job Requirement:

• Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field.
• Preferably possess backend support working experience, with a minimum of 1 year in a related role.
• Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience.
• Previous experience in backend support, customer service, or related roles is highly preferred.
• Proficiency in English and Malay, both spoken and written; Mandarin proficiency is an added advantage.
• Demonstrate a strong attention to detail and accuracy in processing documents and data.
• Possess excellent communication and interpersonal skills.
• Ability to work both independently and collaboratively within a fast-paced environment.
• Proficient in Microsoft Office Suite and other relevant software applications.

Support and maintain all System Application Software and IT Operations to ensure timely delivery of support services and smooth running of the day-to-day operation.

Responsibilities: 

• Effectively deliver support for System Application Software and provide recommendations to improve the overall operations and enhance the applications in order to support current and meet new business requirements. 
• Maintain a proactive approach in attending to users’ requests and enquiries, identify and troubleshoot problems, provide advice and follow through in meeting user needs and expectations within a stipulated time to ensure smooth operation of all IT systems applications.
• Facilitate or coordinate project-related activities on the ground with the project team & the vendors.
• Prioritise and manage open issues hardware and software according to Service Level Agreement (SLA) or agreed turnaround time.
• Effective administer and manage all servers and networks, while ensure all backups and contingency processes are performed accordingly.
• Maintain a complete inventory for all IT related equipment, licenses and support contracts and update in a timely manner according to Standard Operating Procedure (SOP) and Policy.
• Implement and enforce system accessibility and user security according to SOP, completion timeline and good practices.
• Assist in every IT related area including intercompany initiatives as and when required to ensure the organisation objectives are met.
• Conduct in-house training to users to create awareness on applications and enhance usage of applications for continuous improvement.
• Perform any other tasks or assignments as directed by the management from time to time.