technical support engineer jobs in Malaysia

KEY RESPONSIBILITIES

• Respond to requests for technical assistance in person via phone, electronically.
• Research questions using available information resources.
• Follow standard Helpdesk procedures.
• Advise user on appropriate action.
• Log all help desk interactions.
• Prepare activity reports
• Administer help desk software.
• Respond and resolve IT Helpdesk cases within SLA commitment.
• Redirect problems to appropriate resource.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Stay current with system information, changes and update.
• Any other duties as and when deemed necessary.
• Responsible for system audit and assess their outcomes by contacting system audits report review of technologies implemented.

KEY REQUIREMENTS

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• Candidate with at least 2-3 years of working experience in helpdesk/service desk - software & application support as well as troubleshooting.
• Experience/exposure to insurance industry would be an added advantage.
• Willing to work shifts, weekends & public holidays.
• Contract position(s) available.
   

Let's care for tomorrow. For helping those around us to the best of our ability

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal development opportunities

Duties & Responsibilities 

• Design and analyse experiments and success metrics to identify causal links between data quality measures and business outcomes.
• Establish & maintain Data Quality Scorecards to proactively monitor and report on data quality to relevant stakeholders;
• In charge of converting raw data into usable information for analytics and business decision-making.
• Analyzes complex data elements, systems, data flows, dependencies, and relationships to contribute to conceptual, physical, and logical data models.
• Analyzes data-related system integration challenges and proposes appropriate solutions.
• Collaborate and work across functional and multidisciplinary teams in a dynamic environment to develop an understanding of evolving/agile business needs.
• Track and resolve risks, issues, and action items throughout the project lifecycle.
• Ability to optimise the code to ensure processes perform optimally.
• Provide data-driven guidance and recommendations on strategic questions or improvements around data quality.
• Undertake data profiling and source system analysis and present clear insights to colleagues to support the end-use of the data.
• Design, implement, test, deploy, and maintain stable, secure, and scalable data engineering solutions and pipelines in support of data and analytics projects, including integrating new sources of data into the central databases.

Qualifications 

• BS/MS in Computer / Data Science, Mathematics, Applied Science, Statistics, AI, or other quantitative Science / Engineering field.

Perks & Benefits

• Employee equity
• Regular team activities
• Personal leave
• Open culture
• Personal development opportunities

Job Purpose 

To provide critical shared back-office operations to all departments in the division to achieve the divisional goals which in turn achieve organizational goals in adherence to quality of work and within agreed SLA.

 
Duties & Responsibilities 

• Handle end-to-end internal and external committee/project meeting arrangement.
• Liaise and manage external stakeholders towards completion of committed work.
• Handle the selection of project monitoring assessors.
• Handle the appointment of assessors and committee members.
• Handle and process client’s application i.e. post MD matter and etc, from start till completion within the agreed SLA. Perform proper due diligence and verification of documents. Present the evaluation and recommendation to the Approval Committee.
• Communicate outcome of client’s application tactfully and effectively as well as to manage their expectations.
• Handle client’s appeals tactfully and responsively.
• Advise and resolve issues on queries/complaints by clients in a timely manner.
• Maintain up-to-date data recording and storing documents in sharepoint and EDMS (Electronic Document Management System).
• Provision of data reporting services.
• Perform periodic checks on MDEC website to ensure data and documents published on MD are up-to-date and correct.
• Maintain the smooth operation of the systems under the department’s purview.
• Manage the issuance of MD Digital Certificate.
• Perform back office operations to support the departments in the Division.
• Perform additional due diligence, special assignment, ad-hoc functions, urgent requests and related duties as and when necessary.
• Work together with team members and collaborate with other Divisions to ensure smooth delivery of customer’s experience.
• Provide regular updates to Head of Division.
   

Qualifications 

Extensive Experience (> 5 years and above) in bachelor’s degree in business studies/ Management / Information Technology.

Competency Required 

Technical Skills / Knowledge Specialization:

Business Evaluation and Analysis, Sytems and data Management, Project Management and Client Management.

Soft Skills:

Strong organizational skill, Interpersonal skill, Teamwork, Work ethic, Critical thinking, Communication skill (both written and verbal), achievement oriented, attention to detail, problem solving, attitude, motivation, adaptability and time management.

Perks & Benefits

• Employee equity
• Commission and bonus
• Flexible working hours
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities

Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Electrical/Electronic) or equivalent.
• At least one or two years’ experience in technical support and after sales services.
• Knowledge in Touch Panel, PC-based and Data Acquisition Module will be value added.
• Good interpersonal, communication skills and able to provide prompt updates to customers.
• Experience in customer service will be aded value.
• Applicants must be willing to work in (Bukit Mertajam - Penang).
• Fresh Graduate is encouraged to apply
• Full-Time positions available.

Responsibilities:

• Handling and serve as the point of contact for sorts of technical enquiries and provide technical support to Aonline team through online platform.
• Work with Inside Sales in gathering customer’s requirements and providing technical consultation for the prospects.
• Provide application support to pre and post sales activities.
• Create a demonstration kit which includes sales tools, development program and interactive presentations.
• To carry out other duties / responsibilities as instructed by superior.

Perks & Benefits

• Annual leave
• Medical

Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Electrical/Electronic) or equivalent.
• At least one or two years’ experience in technical support and after sales services.
• Knowledge in Touch Panel, PC-based and Data Acquisition Module will be value added.
• Good interpersonal, communication skills and able to provide prompt updates to customers.
• Experience in customer service will be aded value.
• Applicants must be willing to work in (Bukit Mertajam - Penang).
• Fresh Graduate is encouraged to apply
• Full-Time positions available.

Responsibilities:

• Handling and serve as the point of contact for sorts of technical enquiries and provide technical support to Aonline team through online platform.
• Work with Inside Sales in gathering customer’s requirements and providing technical consultation for the prospects.
• Provide application support to pre and post sales activities.
• Create a demonstration kit which includes sales tools, development program and interactive presentations.
• To carry out other duties / responsibilities as instructed by superior.

Perks & Benefits

• Annual leave
• Medical

Job Highlights

• Provide Training
• Ability to convert to full time
• Traveling allowance
• Good working environment

Jobscope :

• Work with regular staff to complete product debugging and functional testing
• Respond and solve customer problems
• Perform in customer training and improve customer technical ability

Requirement

• Identify use cases and design, develop, test and deploy of IoT Connectivity and ICS environments (Industrial Control Systems) with Digital Manufacturing, Plant management, and Global IT. Explore latest hardware and software technologies and build proof-of-concepts for next generation products Contribute in team-based projects.
• Candidate must possess or currently pursuing a Bachelor's Degree in Engineering (Mechatronic/Electromechanical), Engineering (Computer Networking ), Engineering (Electrical/Electronic) or equivalent.
• Internship position(s) for duration of 6 month(s). 
• Applicants must be willing to work in PJ uptown.
• Language: English, Chinese, Malay （fluent communication in Chinese will advantages）

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Qualification:-

• Min 2 years(s) experience in IT management role or similar.
• Highly advanced analytical abilities with operational vision.

Job Description:-

• Responsible for the oversight of all operations that involved the development and support of information systems.
• Direct the development, implementation and administration of all IT.
• Manage multiple areas of technology and departments.
• Oversee new system facilitation & enhancement of current system.
• Manage internal/ external application upgrades.
• Define & improve all system and network operations processes.
• Negotiate contracts with manufacturers for all software, hardware & consulting services.
• Provide daily operational and technical support to end-users including installation, configuration, upgrading and troubleshooting of hardware and software applications.
• Maintain proper record on support & services provided to users.
• Manage external vendor relationships and services.
• As a support team to back ends office, warehouse & branches on the matter related to information technology.
• To ensure on internet services, POS system, merchant machine is in order for all the back ends office, warehouse & branches.

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Personal development opportunities

Responsibilities:

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues
• Track computer system issues through to resolution within agreed time limits
• Talk to clients through a series of actions either via phone, email or chat until problem sloved
• Ensure all issues are properly logged and followed up
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Maintain jovial relationship with clients especially corporate and government sectors

Requirements:

• Specialized in IT / Computer within 3 years experience
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows / Linux / Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Good problem - solving and communication / presentation skills (BM and English a must)
• Ability to provide step - by step technical help both written and verbal
• Candidate must possess at least a Diploma in Information Technology, Computer Science or relevant field
• Willing to travel within Malaysia

Perks & Benefits

• Annual leave
• Medical

Responsibilities:

• Installing and configuring computer hardware, software, sytems, networks, printers and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company.
• Manage all the branches infra systems and support users remotely as well as visiting branches as per schedule.

Requirements:

• Candidate with minimum Diploma in Information Technology or equivalent.
• 2 to 4 years of related working experience and proficient in English.
• Good communication skills and ability to work independently as well as in a team.
• Experience in SharePoint, Microsoft Exchange and Navision ERP applications will be an advantage.

Perks & Benefits

• Annual leave
• Medical

Duties and Responsibilities:

• Provide support to all AV and IT related task and system.
• Provide technical assistance and support to customer.
• Reponsible to report and document problem of troubleshoot, implementation, solutions.
• Ability to analyze problems and develope recommendations to resolve an issue.

Requirements:

• Possess atleast a Professional Certificate, Diploma in Computer Science, Electrical and Electronics or relevant field.
• Preferably in IT, Computer Network. Skill in Network and Hardware Troubleshooting.
• Experience of Audio Visual Equipment setup and installation added as advantage.
• Able to work with minimal supervision and good interpersonal skills.
• Training are provided
• Possess own transport and willing travel outstation when duty required.
• Fresh graduates are welcome to apply.
• 2 full time position(s) 

Interested candidates please email the resume to: support@mdmediadesign.com.my or vinnie@mdmediadesign.com.my   Contact : 03-7803 3806 (Cik Anis)

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Personal leave
• Open culture
• Personal development opportunities

Duties and Responsibilities:

• Provide support to all AV and IT related task and system.
• Provide technical assistance and support to customer.
• Reponsible to report and document problem of troubleshoot, implementation, solutions.
• Ability to analyze problems and develope recommendations to resolve an issue.

Requirements:

• Possess atleast a Professional Certificate, Diploma in Computer Science, Electrical and Electronics or relevant field.
• Preferably in IT, Computer Network. Skill in Network and Hardware Troubleshooting.
• Experience of Audio Visual Equipment setup and installation added as advantage.
• Able to work with minimal supervision and good interpersonal skills.
• Training are provided
• Possess own transport and willing travel outstation when duty required.
• Fresh graduates are welcome to apply.
• 2 full time position(s) 

Interested candidates please email the resume to: support@mdmediadesign.com.my or vinnie@mdmediadesign.com.my   Contact : 03-7803 3806 (Cik Anis)

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Personal leave
• Open culture
• Personal development opportunities

Duties and Responsibilities:

• Provide support to all AV and IT related task and system.
• Provide technical assistance and support to customer.
• Reponsible to report and document problem of troubleshoot, implementation, solutions.
• Ability to analyze problems and develope recommendations to resolve an issue.

Requirements:

• Possess atleast a Professional Certificate, Diploma in Computer Science, Electrical and Electronics or relevant field.
• Preferably in IT, Computer Network. Skill in Network and Hardware Troubleshooting.
• Experience of Audio Visual Equipment setup and installation added as advantage.
• Able to work with minimal supervision and good interpersonal skills.
• Training are provided
• Possess own transport and willing travel outstation when duty required.
• Fresh graduates are welcome to apply.
• 2 full time position(s) 

Interested candidates please email the resume to: support@mdmediadesign.com.my or vinnie@mdmediadesign.com.my   Contact : 03-7803 3806 (Cik Anis)

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Personal leave
• Open culture
• Personal development opportunities

Job Description

JOB RESPONSIBILITIES 

1. Responsible in engineering sales and market development for Gerex Automation (M) Sdn Bhd .
2. Identifies current and future customer service requirement by establishing personal rapport with potential and actual customer.
3. Provides product, service or equipment technical and engineering information by answering questions and requests which are related to hydraulic systems, pneumatic systems and linear motion products.
4. Sales of Hydraulic and Pneumatic systems, components, linear motion products and related products.
5. Solving technical problems which are related to hydraulic systems, pneumatic systems and linear motion products.

JOB REQUIREMENTS 

1. Candidate must possess at least a Degree, Diploma, Advanced/Higher/Graduate Diploma in Engineering (Industrial), Engineering (Mechanical), Engineering (Metal Fabrication/Tool & Die/Welding), Engineering (Mechatronic/Electromechanical), Engineering ( Electrical/Electronic ) or equivalent.
2. Required skill(s): Technically inclined, like to meet people, willing to travel.
3. Required language(s): English
4. At least 1 year(s) of working experience in the related field is required for this position.
5. Posses own car.
6. 2 full-time position available

Perks & Benefits

• Annual leave
• Medical

Job Descriptions:

• Collaborate with sales teams to understand customer requirements, to promote the sale of company products.
• Create sales opportunities for products or services by cold calling, site visit or through sales leads.
• Plan and modify product configurations to meet customer needs.

Requirements:

• Candidate must possess at least a Degree in Life Science or Medical Science.
• Knowledge in SEM, TEM & FIB will be an added advantage
• At least 1 or 2 years of working experience in the related field.
• Possess own transport and willing to travel

Perks & Benefits

• Annual leave
• Medical

Requirements & Responsibilities

• Age - 26 to 40 years old
• Language – English, Malay, Mandarin
• Bachelor degree in Engineering / Air Conditioning & Refrigerant System or equivalent
• At least 1 year working experience in HVAC/Chiller industry.
• Preferably sales experience within the chiller market and a proven track record.
• Good physical condition and strength with a willingness to work overtime.
• Exemplary verbal and written communication skills, with the ability to communicate technical information to a non-technical audience.
• Possess own car and willing to travel outstation.
• To ensure timely collection of amounts due from customers.
• Able to perform under pressure in fast-paced business environment.
• Correspondence / Follow up with Japan on going and upcoming Project.
• Can read and understand Technical Drawing and/or Technical Statement.
• Participation and/or Preparation for Tender Project
• Negotiation for Contract such as Sales Contract
• Dealing with Custom/ Forwarders in Import/ Export.
• Remark: Prepare previous job task / experience in PowerPoint Presentation during interview session.

Perks & Benefits

• Medical & Dental claim
• Group Insurance