Total 36 tech support jobs in cyberjaya

Job Purpose 

Responsible to attract high impact tech focus investments related to Malaysia Digital (MD) Investment Strategy. Objectives of the investment attraction is to support the growth of digital economy, completing the tech ecosystem and creating high value jobs.

Duties & Responsibilities 

• Develop and execute tech focus MD Investment Strategy in attracting high value Digital investments.
• Effective management of sales funnel with aggressive leads generation, sales funneling and prioritization towards closure of investment deals.
• Understanding of investors expressed or hidden needs, ideation & management of solution development to address investors’ needs.
• Working closely with other team members to optimize and leverage on focuses and strengths to collectively achieve the desired outcome.
• Management and Operation Support. Responsible for efficient performance reporting, budget, development and fulfillment of procurement and travel plans. This includes overseeing the effective management of assigned internal staff.
   

Qualifications 

• Bachelor's degree holder in any discipline related to ICT, Economics, or Business Administration.
• Minimum 8 years of experience, and/or the jobholder is an experienced individual contributor with Business Development background.
   

Competency Required 

• Excellent presentation skills
• Astute ability to communicate with different parties of various levels
• Excellent team player.
• Capable of managing reporting staff
• Sound knowledge in Malaysia’s investment strategies and patterns
• Able to comprehend internal processes in an orderly manner
• Technology in Industry Understanding
• Project Management Skills
• Understanding of Business and Economics
• Strategy thinking

Perks & Benefits

• Employee equity
• Regular team activities
• Medical insurance
• Open culture

Job Purpose 

To provide critical shared back-office operations to all departments in the division to achieve the divisional goals which in turn achieve organizational goals in adherence to quality of work and within agreed SLA.

 
Duties & Responsibilities 

• Handle end-to-end internal and external committee/project meeting arrangement.
• Liaise and manage external stakeholders towards completion of committed work.
• Handle the selection of project monitoring assessors.
• Handle the appointment of assessors and committee members.
• Handle and process client’s application i.e. post MD matter and etc, from start till completion within the agreed SLA. Perform proper due diligence and verification of documents. Present the evaluation and recommendation to the Approval Committee.
• Communicate outcome of client’s application tactfully and effectively as well as to manage their expectations.
• Handle client’s appeals tactfully and responsively.
• Advise and resolve issues on queries/complaints by clients in a timely manner.
• Maintain up-to-date data recording and storing documents in sharepoint and EDMS (Electronic Document Management System).
• Provision of data reporting services.
• Perform periodic checks on MDEC website to ensure data and documents published on MD are up-to-date and correct.
• Maintain the smooth operation of the systems under the department’s purview.
• Manage the issuance of MD Digital Certificate.
• Perform back office operations to support the departments in the Division.
• Perform additional due diligence, special assignment, ad-hoc functions, urgent requests and related duties as and when necessary.
• Work together with team members and collaborate with other Divisions to ensure smooth delivery of customer’s experience.
• Provide regular updates to Head of Division.
   

Qualifications 

Extensive Experience (> 5 years and above) in bachelor’s degree in business studies/ Management / Information Technology.

Competency Required 

Technical Skills / Knowledge Specialization:

Business Evaluation and Analysis, Sytems and data Management, Project Management and Client Management.

Soft Skills:

Strong organizational skill, Interpersonal skill, Teamwork, Work ethic, Critical thinking, Communication skill (both written and verbal), achievement oriented, attention to detail, problem solving, attitude, motivation, adaptability and time management.

Perks & Benefits

• Employee equity
• Commission and bonus
• Flexible working hours
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

WE ARE LOOKING FOR .....

Contract Lifecycle Management (CLM)

• Review and approve CLM creation and update in ARIBA.

• Ensure sourcing process compliance prior to contract signing with proper documentation in place.

• Support CLM Contract Workspace creation & amendment, whenever needed.

• Support general enquiries on CLM.

Vendor Master Data Maintenance (VMDM)

• Review and confirm the vendor creation and changes in SAP ARIBA.

• Ensure all the requirements met per BU requirements

• Maintain the vendor master data in SAP, whenever necessary

• Support VMDM enquiries, and deal with SAP FICO team if necessary

Catalog Enablement

• Review and approve catalog in ARIBA for the use of ARIBA P2P

• Ensure all the supporting documents are in place before approving the catalog

• Ensure compliance against sourcing process

• Maintain catalog approver rules file in ARIBA and ensure it is updated

• Upload catalog in ARIBA for the use of P2P and perform the maintenance, whenever necessary

• Support catalog – P2P related enquiries

Supplier Enablement

• Support supplier enablement activities on Ariba Network including but not limited to supplier communications, supplier data setup and work closely with Ariba supplier enablement team.

• Communicate internally with supplier relationship owners and externally with suppliers on the enablement process

Contract Lifecycle Management (CLM)

• Review and approve CLM creation and update in ARIBA.

• Ensure sourcing process compliance prior to contract signing with proper documentation in place.

• Support CLM Contract Workspace creation & amendment, whenever needed.

• Support general enquiries on CLM.

Vendor Master Data Maintenance (VMDM)

• Review and confirm the vendor creation and changes in SAP ARIBA.

• Ensure all the requirements met per BU requirements

• Maintain the vendor master data in SAP, whenever necessary

• Support VMDM enquiries, and deal with SAP FICO team if necessary

Catalog Enablement

• Review and approve catalog in ARIBA for the use of ARIBA P2P

• Ensure all the supporting documents are in place before approving the catalog

• Ensure compliance against sourcing process

• Maintain catalog approver rules file in ARIBA and ensure it is updated

• Upload catalog in ARIBA for the use of P2P and perform the maintenance, whenever necessary

• Support catalog – P2P related enquiries

Supplier Enablement

• Support supplier enablement activities on Ariba Network including but not limited to supplier communications, supplier data setup and work closely with Ariba supplier enablement team.

• Communicate internally with supplier relationship owners and externally with suppliers on the enablement process

Ariba Sourcing

• Ensure vendor is ready for Ariba Sourcing event and train the vendors on how to use ARIBA Sourcing

• Support sourcing event until completion

Report & Data Analytics

• Generate & customize report for the use of business units

• Prepare report dashboards for business units and customize according to their business requirements, currently using Tableau system

• Support report related enquiries

Others:

• Ensure the junior team members to understand the operation by the Service Areas

• Assist Team Leader / Manager to runs daily operations, if needed, inclusive of ticket segregation, managing urgent requests, etc.

• Ensure the SNOW tickets are updated on timely manner to have an accurate TAT

• Ensure training materials are up-to date for the team usage

• Involvement in project UAT and supporting group / BU initiatives as & when required

Job Requirements :

Education

• Bachelor’s degree in any relevant disciplines.

Experience

• Experience in procurement related fields, shared services environment is preferred

• 3-4 years working experience

Practical Skills/Abilities:

• Possess good analytical, communication, presentation and soft skills

• Able to communicate well in English. Other languages such as Cantonese, Mandarin will be and added advantageous.

• Able to write clearly and concisely and work within tight deadlines

• Able to work extended hours when necessary

• Fast learner and flexibility in roles expansion

• Adaptable in fast-paced environment

• Possess personal attributes such as maturity, interpersonal skills, professional integrity and proactive

• Keen to learn, a team player and have good working attitude

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Design, build and configure applications to meet business process and application requirements.

Related Bachelors Degree

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Responsible for end-to-end software development and support for all work transitioned from Group (which could be projects, quarterly change requests, L3 production fixes). This includes analysis and design to development, implementation, testing and support. Responsible for quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools. Partner closely with the Group domain team to plan and manage transitioned deliverable.

Work proficient English level.

Platform: OPEN, AS/400, MAINFRAME

Skills: Business Process Analysis Tools, BMC Control-M Batch Impact Manager, Service Desk Level

Product: Qliksense / Other Reporting tools like Power BI / Tableau

Good to have experience in supporting banking, payment finance applications.

Technical Service Desk or Level 1 Production Support, 24X7 shift model.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Job Description:

About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

What you will do in this role: 

• Answer contacts promptly and professionally

• Log/Validate all contacts Call Handling Database

• Resolve a high percentage of customer problems using the relevant tools and systems

• Manage end to end all calls logged, providing regular updates to customers on call status

• Complete follow-on actions as appropriate

• Invoke Escalation Procedures within defined time frames

• Work to achieve individual and team goals

• Protect confidential and sensitive information and materials

• Observe strict compliance to licensing, copyright and trademark legislation

• Accomplish other duties as required

• Adhere to all DXC Policies & Procedures – Including Security and SOBC

We are looking for someone who:

• Excellent communications skills

• Strong time management and interpersonal skills

• Has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment.  He/she will be strongly team-focused and have proven communication skills

• Flexible and willing to work variable shift patterns ie morning, afternoon or night shift 

• Has a technical aptitude and a basic understanding of various hardware, software, and Microsoft® operating systems

• Has previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company.  Call center experienced is preferred

• Fresh graduates are also welcome to apply

Our Culture and Benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

Our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Job Description:

About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

What you will do in this role: 

• Answer contacts promptly and professionally

• Log/Validate all contacts Call Handling Database

• Resolve a high percentage of customer problems using the relevant tools and systems

• Manage end to end all calls logged, providing regular updates to customers on call status

• Complete follow-on actions as appropriate

• Invoke Escalation Procedures within defined time frames

• Work to achieve individual and team goals

• Protect confidential and sensitive information and materials

• Observe strict compliance to licensing, copyright and trademark legislation

• Accomplish other duties as required

• Adhere to all DXC Policies & Procedures – Including Security and SOBC

We are looking for someone who:

• Excellent communications skills

• Strong time management and interpersonal skills

• Has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment.  He/she will be strongly team-focused and have proven communication skills

• Flexible and willing to work variable shift patterns ie morning, afternoon or night shift 

• Has a technical aptitude and a basic understanding of various hardware, software, and Microsoft® operating systems

• Has previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company.  Call center experienced is preferred

• Fresh graduates are also welcome to apply

Our Culture and Benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

Our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Job Description:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Responsibilities:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
• Review and may resolve complex business issues.
• Excellent communication skills. Add case resolution to KMS.
• Understand and utilize Information Technology Information Libraries (ITIL).
• Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
• Partners frequently with the Sales Pursuit team.

Education and Experience Required:

• Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred.
• 3-5 years experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Knowledge and Skills:

• Excellent verbal and written communication skills in language to be supported.
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Advanced proficiency with case management databases and tools.
• Superior customer service skills.
• Phone and remote support.
• Partners frequently with the Sales Pursuit team.
• Ability to solve and document solutions for usage of other technicians and customers.
• Ability to mentor new agents.
• Ability to lead resolution activities with escalated customers.
• Ability to contribute to technical action plans.
• Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

WE ARE LOOKING FOR .....

Contract Lifecycle Management (CLM)

• Review and approve CLM creation and update in ARIBA.

• Ensure sourcing process compliance prior to contract signing with proper documentation in place.

• Support CLM Contract Workspace creation & amendment, whenever needed.

• Support general enquiries on CLM.

Vendor Master Data Maintenance (VMDM)

• Review and confirm the vendor creation and changes in SAP ARIBA.

• Ensure all the requirements met per BU requirements

• Maintain the vendor master data in SAP, whenever necessary

• Support VMDM enquiries, and deal with SAP FICO team if necessary

Catalog Enablement

• Review and approve catalog in ARIBA for the use of ARIBA P2P

• Ensure all the supporting documents are in place before approving the catalog

• Ensure compliance against sourcing process

• Maintain catalog approver rules file in ARIBA and ensure it is updated

• Upload catalog in ARIBA for the use of P2P and perform the maintenance, whenever necessary

• Support catalog – P2P related enquiries

Supplier Enablement

• Support supplier enablement activities on Ariba Network including but not limited to supplier communications, supplier data setup and work closely with Ariba supplier enablement team.

• Communicate internally with supplier relationship owners and externally with suppliers on the enablement process

Contract Lifecycle Management (CLM)

• Review and approve CLM creation and update in ARIBA.

• Ensure sourcing process compliance prior to contract signing with proper documentation in place.

• Support CLM Contract Workspace creation & amendment, whenever needed.

• Support general enquiries on CLM.

Vendor Master Data Maintenance (VMDM)

• Review and confirm the vendor creation and changes in SAP ARIBA.

• Ensure all the requirements met per BU requirements

• Maintain the vendor master data in SAP, whenever necessary

• Support VMDM enquiries, and deal with SAP FICO team if necessary

Catalog Enablement

• Review and approve catalog in ARIBA for the use of ARIBA P2P

• Ensure all the supporting documents are in place before approving the catalog

• Ensure compliance against sourcing process

• Maintain catalog approver rules file in ARIBA and ensure it is updated

• Upload catalog in ARIBA for the use of P2P and perform the maintenance, whenever necessary

• Support catalog – P2P related enquiries

Supplier Enablement

• Support supplier enablement activities on Ariba Network including but not limited to supplier communications, supplier data setup and work closely with Ariba supplier enablement team.

• Communicate internally with supplier relationship owners and externally with suppliers on the enablement process

Ariba Sourcing

• Ensure vendor is ready for Ariba Sourcing event and train the vendors on how to use ARIBA Sourcing

• Support sourcing event until completion

Report & Data Analytics

• Generate & customize report for the use of business units

• Prepare report dashboards for business units and customize according to their business requirements, currently using Tableau system

• Support report related enquiries

Others:

• Ensure the junior team members to understand the operation by the Service Areas

• Assist Team Leader / Manager to runs daily operations, if needed, inclusive of ticket segregation, managing urgent requests, etc.

• Ensure the SNOW tickets are updated on timely manner to have an accurate TAT

• Ensure training materials are up-to date for the team usage

• Involvement in project UAT and supporting group / BU initiatives as & when required

Job Requirements :

Education

• Bachelor’s degree in any relevant disciplines.

Experience

• Experience in procurement related fields, shared services environment is preferred

• 3-4 years working experience

Practical Skills/Abilities:

• Possess good analytical, communication, presentation and soft skills

• Able to communicate well in English. Other languages such as Cantonese, Mandarin will be and added advantageous.

• Able to write clearly and concisely and work within tight deadlines

• Able to work extended hours when necessary

• Fast learner and flexibility in roles expansion

• Adaptable in fast-paced environment

• Possess personal attributes such as maturity, interpersonal skills, professional integrity and proactive

• Keen to learn, a team player and have good working attitude

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Description:

Responsibilities:

• Take calls, respond to emails and chats from Customer.
• Adhere to all DXC Policies & Procedures – Including Security and SOBC
• Any ad-hoc tasks assigned by Team Lead or/and Supervisor to support customer business requirements.
• Phone and remote support experience in troubleshooting in a technical environment Excellent verbal and written communication skills in Language to be supported Excellent customer service skills Handle Service Requests by following the request fulfillment process. Diagnose, troubleshoot, resolve (when possible), create and assign tickets (end to end ownership)

Education and Experience Required:

• Diploma or any relevant certifications (ITIL, SDI etc.)
• Ability to commute reliably to office.
• Additional languages.
• Basic knowledge of Microsoft products.
• Customer Support skills

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University

• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition

• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

• More time to do the things you love with flexible leave options, including purchased leave

• Take time to give back with charitable and emergency services volunteer days

• Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities

Provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite and for configured services running on various platforms operating within a defined operating model and processes . Provide hardware software support and implement technology at the operating system level across all server and network areas, and for particular software solutions vendors brands. Work includes L1 and L2 basic and intermediate level troubleshooting.

Related Bachelors Degree

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Each process has roles and responsibilities associated to design, develop, execute and manage. A role within a process can be defined as a set of responsibilities. In an organization, one person can take on multiple roles as per the requirements specific to the organization. This person may choose to delegate these responsibilities to those lower in the hierarchy. The process accountability remains with the process owner.

This section lists related roles, responsibilities, skills, capabilities and experience within this process.

A service desk analyst is an information technology (IT) professional who helps users resolve issues with computer hardware or software. They respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users.

Responsibilities

• Provide first level technical support to the client end users for technology related issues.
• Ensure proper documentation for each interaction and escalate when necessary.
• Resolve all issues using standard practices, procedures and company approved troubleshooting tools and workflow processes.
• Escalate issues to appropriate parties as necessary.
• Recommend updates and enhancements based on daily interaction with customers and their needs.
• Perform other duties as required or assigned.
• Interact with technical support groups as needed to resolve complex issues and problems.
• Provide feedback regarding analyst performance to be included in reviews, etc.

• 1 year help desk support experience in a Microsoft environment that includes Windows, Outlook, Notes and other applications using an incident tracking application
• Relevant industry certifications are a plus (i.e. MCSE, A+, HDA*, etc.)
• Must have JLPT N2 and above or BJT J3 and above
• Good communication skills in English
• Able to work on Rotational shift (includin9g public holidays)

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Job Description:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Responsibilities:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally. Add case resolution to KMS.
• Represent companyin a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
• Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
• Develop partnership with and assist the Sales Pursuit team.

Education and Experience Required:

• Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.), or equivalent experience.
• 1-3 years experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Knowledge and Skills:

• Japanese language skills- Business level (JLPT N1, N2, N3)
• Excellent verbal and written communication skills in language to be supported.
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Advanced proficiency with case management databases and tools.
• Superior customer service skills.
• Phone and remote support experience. E-support experience and knowledge .
• Understand the customer to be an advocated for the customer.

Job Description:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Responsibilities:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally. Add case resolution to KMS.
• Represent companyin a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
• Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
• Develop partnership with and assist the Sales Pursuit team.
• The team support the client 24/7.

Education and Experience Required:

• Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.), or equivalent experience.
• 1-3 years experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Knowledge and Skills:

• Excellent verbal and written communication skills in Japanese language to be supported.
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Advanced proficiency with case management databases and tools.
• Superior customer service skills.
• Phone and remote support experience. E-support experience and knowledge .
• Understand the customer to be an advocated for the customer.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

WE ARE LOOKING FOR .....

Contract Lifecycle Management (CLM)

• Review and approve CLM creation and update in ARIBA.
• Ensure sourcing process compliance prior to contract signing with proper documentation in place.
• Support CLM Contract Workspace creation & amendment, whenever needed.
• Support general enquiries on CLM.

Vendor Master Data Maintenance (VMDM)

• Review and confirm the vendor creation and changes in SAP ARIBA.
• Ensure all the requirements met per BU requirements
• Maintain the vendor master data in SAP, whenever necessary
• Support VMDM enquiries, and deal with SAP FICO team if necessary

Catalog Enablement

• Review and approve catalog in ARIBA for the use of ARIBA P2P
• Ensure all the supporting documents are in place before approving the catalog
• Ensure compliance against sourcing process
• Maintain catalog approver rules file in ARIBA and ensure it is updated
• Upload catalog in ARIBA for the use of P2P and perform the maintenance, whenever necessary
• Support catalog – P2P related enquiries

Supplier Enablement

• Support supplier enablement activities on Ariba Network including but not limited to supplier communications, supplier data setup and work closely with Ariba supplier enablement team.
• Communicate internally with supplier relationship owners and externally with suppliers on the enablement process

Ariba Sourcing

• Ensure vendor is ready for Ariba Sourcing event and train the vendors on how to use ARIBA Sourcing
• Support sourcing event until completion

Report & Data Analytics

• Generate & customize report for the use of business units
• Prepare report dashboards for business units and customize according to their business requirements, currently using Tableau system
• Support report related enquiries

Others:

• Ensure the junior team members to understand the operation by the Service Areas
• Assist Team Leader / Manager to runs daily operations, if needed, inclusive of ticket segregation, managing urgent requests, etc.
• Ensure the SNOW tickets are updated on timely manner to have an accurate TAT
• Ensure training materials are up-to date for the team usage

Involvement in project UAT and supporting group / BU initiatives as & when required

Job Requirements

Education

• Bachelor’s degree in any relevant disciplines.

Experience

• 3-4 years working experience, experience in procurement related fields, shared services environment is preferred

Practical Skills/Abilities:

• Possess good analytical, communication, presentation and soft skills
• Able to communicate well in English. Other languages such as Cantonese, Mandarin will be and added advantageous.
• Able to write clearly and concisely and work within tight deadlines
• Able to work extended hours when necessary
• Fast learner and flexibility in roles expansion
• Adaptable in fast-paced environment
• Possess personal attributes such as maturity, interpersonal skills, professional integrity and proactive

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.