Total 40 support advisor jobs in cyberjaya

Job Purpose 

To provide critical shared back-office operations to all departments in the division to achieve the divisional goals which in turn achieve organizational goals in adherence to quality of work and within agreed SLA.

 
Duties & Responsibilities 

• Handle end-to-end internal and external committee/project meeting arrangement.
• Liaise and manage external stakeholders towards completion of committed work.
• Handle the selection of project monitoring assessors.
• Handle the appointment of assessors and committee members.
• Handle and process client’s application i.e. post MD matter and etc, from start till completion within the agreed SLA. Perform proper due diligence and verification of documents. Present the evaluation and recommendation to the Approval Committee.
• Communicate outcome of client’s application tactfully and effectively as well as to manage their expectations.
• Handle client’s appeals tactfully and responsively.
• Advise and resolve issues on queries/complaints by clients in a timely manner.
• Maintain up-to-date data recording and storing documents in sharepoint and EDMS (Electronic Document Management System).
• Provision of data reporting services.
• Perform periodic checks on MDEC website to ensure data and documents published on MD are up-to-date and correct.
• Maintain the smooth operation of the systems under the department’s purview.
• Manage the issuance of MD Digital Certificate.
• Perform back office operations to support the departments in the Division.
• Perform additional due diligence, special assignment, ad-hoc functions, urgent requests and related duties as and when necessary.
• Work together with team members and collaborate with other Divisions to ensure smooth delivery of customer’s experience.
• Provide regular updates to Head of Division.
   

Qualifications 

Extensive Experience (> 5 years and above) in bachelor’s degree in business studies/ Management / Information Technology.

 

Competency Required 

Technical Skills / Knowledge Specialization:

Business Evaluation and Analysis, Sytems and data Management, Project Management and Client Management.

Soft Skills:

Strong organizational skill, Interpersonal skill, Teamwork, Work ethic, Critical thinking, Communication skill (both written and verbal), achievement oriented, attention to detail, problem solving, attitude, motivation, adaptability and time management.

Perks & Benefits

• Employee equity
• Commission and bonus
• Flexible working hours
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities

Job Description :

• Assist sellers by doing outbound calls at least 80 to 100 on a daily basis
  Understand customer enquiries and respond via applicable channels: email, chat, and call backs.
• Able to advise sellers on their store performances effectively and strictly follow.
• Quality Call flow process on tools pitching.
• Able to understand trends on sellers performance and advise sellers accordingly on the best move to gain advantage on revenue.
• Build Rapport and seller engagement by o Warm support on calls o.
• Accountability & Ownership – calling back on time.
• Understanding sellers time o Proper tone of voice while calling out.
• Adjusting to the seller phase and needs.
• Escalating matters – in case seller raises issues outside of scope and support.
• Capture seller sentiments including o Help Needed matters o Positive sentiments o Negative sentiments.
• Innovative Ideas.
• Contribute to team effort by making sure daily targets are met before we end the day.
• Build sustainable relationships of trust through open and interactive communication.
• Follow communication procedures, guidelines and policies o Adhere to all Zero tolerance policies.

Perks & Benefits

• Regular team activities
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

WE ARE LOOKING FOR .....

Support Procurement Support Operations for Ariba Sourcing to Pay processes; covers all modules in Ariba inclusive of Contract Life-cycle Management, Sourcing, Catalog Enablement, Vendor Master Data Maintenance, Supplier Enablement and also reporting & analysis of data.

Contract Lifecycle Management (CLM)

• Review and approve CLM creation and update in ARIBA.

• Ensure sourcing process compliance prior to contract signing with proper documentation in place.

• Support CLM Contract Workspace creation & amendment, whenever needed.

• Support general enquiries on CLM.

Vendor Master Data Maintenance (VMDM)

• Review and confirm the vendor creation and changes in SAP ARIBA.

• Ensure all the requirements met per BU requirements

• Maintain the vendor master data in SAP, whenever necessary

• Support VMDM enquiries, and deal with SAP FICO team if necessary

Catalog Enablement

• Review and approve catalog in ARIBA for the use of ARIBA P2P

• Ensure all the supporting documents are in place before approving the catalog

• Ensure compliance against sourcing process

• Maintain catalog approver rules file in ARIBA and ensure it is updated

• Upload catalog in ARIBA for the use of P2P and perform the maintenance, whenever necessary

• Support catalog – P2P related enquiries

Supplier Enablement

• Support supplier enablement activities on Ariba Network including but not limited to supplier communications, supplier data setup and work closely with Ariba supplier enablement team.

• Communicate internally with supplier relationship owners and externally with suppliers on the enablement process

Contract Lifecycle Management (CLM)

• Review and approve CLM creation and update in ARIBA.

• Ensure sourcing process compliance prior to contract signing with proper documentation in place.

• Support CLM Contract Workspace creation & amendment, whenever needed.

• Support general enquiries on CLM.

Vendor Master Data Maintenance (VMDM)

• Review and confirm the vendor creation and changes in SAP ARIBA.

• Ensure all the requirements met per BU requirements

• Maintain the vendor master data in SAP, whenever necessary

• Support VMDM enquiries, and deal with SAP FICO team if necessary

Catalog Enablement

• Review and approve catalog in ARIBA for the use of ARIBA P2P

• Ensure all the supporting documents are in place before approving the catalog

• Ensure compliance against sourcing process

• Maintain catalog approver rules file in ARIBA and ensure it is updated

• Upload catalog in ARIBA for the use of P2P and perform the maintenance, whenever necessary

• Support catalog – P2P related enquiries

Supplier Enablement

• Support supplier enablement activities on Ariba Network including but not limited to supplier communications, supplier data setup and work closely with Ariba supplier enablement team.

• Communicate internally with supplier relationship owners and externally with suppliers on the enablement process

Ariba Sourcing

• Ensure vendor is ready for Ariba Sourcing event and train the vendors on how to use ARIBA Sourcing

• Support sourcing event until completion

Report & Data Analytics

• Generate & customize report for the use of business units

• Prepare report dashboards for business units and customize according to their business requirements, currently using Tableau system

• Support report related enquiries

Others:

• Ensure the junior team members to understand the operation by the Service Areas

• Assist Team Leader / Manager to runs daily operations, if needed, inclusive of ticket segregation, managing urgent requests, etc.

• Ensure the SNOW tickets are updated on timely manner to have an accurate TAT

• Ensure training materials are up-to date for the team usage

• Involvement in project UAT and supporting group / BU initiatives as & when required

Job Requirements :

Education

• Bachelor’s degree in any relevant disciplines.

Experience

• Experience in procurement related fields, shared services environment is preferred

• 3-4 years working experience

Practical Skills/Abilities:

• Possess good analytical, communication, presentation and soft skills

• Able to communicate well in English. Other languages such as Cantonese, Mandarin will be and added advantageous.

• Able to write clearly and concisely and work within tight deadlines

• Able to work extended hours when necessary

• Fast learner and flexibility in roles expansion

• Adaptable in fast-paced environment

• Possess personal attributes such as maturity, interpersonal skills, professional integrity and proactive

• Keen to learn, a team player and have good working attitude

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Design, build and configure applications to meet business process and application requirements.

Related Bachelors Degree

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Responsible for end-to-end software development and support for all work transitioned from Group (which could be projects, quarterly change requests, L3 production fixes). This includes analysis and design to development, implementation, testing and support. Responsible for quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools. Partner closely with the Group domain team to plan and manage transitioned deliverable.

Work proficient English level.

Platform: OPEN, AS/400, MAINFRAME

Skills: Business Process Analysis Tools, BMC Control-M Batch Impact Manager, Service Desk Level

Product: Qliksense / Other Reporting tools like Power BI / Tableau

Good to have experience in supporting banking, payment finance applications.

Technical Service Desk or Level 1 Production Support, 24X7 shift model.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Job Description:

About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

What you will do in this role: 

• Answer contacts promptly and professionally

• Log/Validate all contacts Call Handling Database

• Resolve a high percentage of customer problems using the relevant tools and systems

• Manage end to end all calls logged, providing regular updates to customers on call status

• Complete follow-on actions as appropriate

• Invoke Escalation Procedures within defined time frames

• Work to achieve individual and team goals

• Protect confidential and sensitive information and materials

• Observe strict compliance to licensing, copyright and trademark legislation

• Accomplish other duties as required

• Adhere to all DXC Policies & Procedures – Including Security and SOBC

We are looking for someone who:

• Excellent communications skills

• Strong time management and interpersonal skills

• Has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment.  He/she will be strongly team-focused and have proven communication skills

• Flexible and willing to work variable shift patterns ie morning, afternoon or night shift 

• Has a technical aptitude and a basic understanding of various hardware, software, and Microsoft® operating systems

• Has previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company.  Call center experienced is preferred

• Fresh graduates are also welcome to apply

Our Culture and Benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

Our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Job Description:

About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

What you will do in this role: 

• Answer contacts promptly and professionally

• Log/Validate all contacts Call Handling Database

• Resolve a high percentage of customer problems using the relevant tools and systems

• Manage end to end all calls logged, providing regular updates to customers on call status

• Complete follow-on actions as appropriate

• Invoke Escalation Procedures within defined time frames

• Work to achieve individual and team goals

• Protect confidential and sensitive information and materials

• Observe strict compliance to licensing, copyright and trademark legislation

• Accomplish other duties as required

• Adhere to all DXC Policies & Procedures – Including Security and SOBC

We are looking for someone who:

• Excellent communications skills

• Strong time management and interpersonal skills

• Has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment.  He/she will be strongly team-focused and have proven communication skills

• Flexible and willing to work variable shift patterns ie morning, afternoon or night shift 

• Has a technical aptitude and a basic understanding of various hardware, software, and Microsoft® operating systems

• Has previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company.  Call center experienced is preferred

• Fresh graduates are also welcome to apply

Our Culture and Benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

Our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Job Description:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Responsibilities:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
• Review and may resolve complex business issues.
• Excellent communication skills. Add case resolution to KMS.
• Understand and utilize Information Technology Information Libraries (ITIL).
• Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
• Partners frequently with the Sales Pursuit team.

Education and Experience Required:

• Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred.
• 3-5 years experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Knowledge and Skills:

• Excellent verbal and written communication skills in language to be supported.
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Advanced proficiency with case management databases and tools.
• Superior customer service skills.
• Phone and remote support.
• Partners frequently with the Sales Pursuit team.
• Ability to solve and document solutions for usage of other technicians and customers.
• Ability to mentor new agents.
• Ability to lead resolution activities with escalated customers.
• Ability to contribute to technical action plans.
• Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

WE ARE LOOKING FOR .....

Support Procurement Support Operations for Ariba Sourcing to Pay processes; covers all modules in Ariba inclusive of Contract Life-cycle Management, Sourcing, Catalog Enablement, Vendor Master Data Maintenance, Supplier Enablement and also reporting & analysis of data.

Contract Lifecycle Management (CLM)

• Review and approve CLM creation and update in ARIBA.

• Ensure sourcing process compliance prior to contract signing with proper documentation in place.

• Support CLM Contract Workspace creation & amendment, whenever needed.

• Support general enquiries on CLM.

Vendor Master Data Maintenance (VMDM)

• Review and confirm the vendor creation and changes in SAP ARIBA.

• Ensure all the requirements met per BU requirements

• Maintain the vendor master data in SAP, whenever necessary

• Support VMDM enquiries, and deal with SAP FICO team if necessary

Catalog Enablement

• Review and approve catalog in ARIBA for the use of ARIBA P2P

• Ensure all the supporting documents are in place before approving the catalog

• Ensure compliance against sourcing process

• Maintain catalog approver rules file in ARIBA and ensure it is updated

• Upload catalog in ARIBA for the use of P2P and perform the maintenance, whenever necessary

• Support catalog – P2P related enquiries

Supplier Enablement

• Support supplier enablement activities on Ariba Network including but not limited to supplier communications, supplier data setup and work closely with Ariba supplier enablement team.

• Communicate internally with supplier relationship owners and externally with suppliers on the enablement process

Contract Lifecycle Management (CLM)

• Review and approve CLM creation and update in ARIBA.

• Ensure sourcing process compliance prior to contract signing with proper documentation in place.

• Support CLM Contract Workspace creation & amendment, whenever needed.

• Support general enquiries on CLM.

Vendor Master Data Maintenance (VMDM)

• Review and confirm the vendor creation and changes in SAP ARIBA.

• Ensure all the requirements met per BU requirements

• Maintain the vendor master data in SAP, whenever necessary

• Support VMDM enquiries, and deal with SAP FICO team if necessary

Catalog Enablement

• Review and approve catalog in ARIBA for the use of ARIBA P2P

• Ensure all the supporting documents are in place before approving the catalog

• Ensure compliance against sourcing process

• Maintain catalog approver rules file in ARIBA and ensure it is updated

• Upload catalog in ARIBA for the use of P2P and perform the maintenance, whenever necessary

• Support catalog – P2P related enquiries

Supplier Enablement

• Support supplier enablement activities on Ariba Network including but not limited to supplier communications, supplier data setup and work closely with Ariba supplier enablement team.

• Communicate internally with supplier relationship owners and externally with suppliers on the enablement process

Ariba Sourcing

• Ensure vendor is ready for Ariba Sourcing event and train the vendors on how to use ARIBA Sourcing

• Support sourcing event until completion

Report & Data Analytics

• Generate & customize report for the use of business units

• Prepare report dashboards for business units and customize according to their business requirements, currently using Tableau system

• Support report related enquiries

Others:

• Ensure the junior team members to understand the operation by the Service Areas

• Assist Team Leader / Manager to runs daily operations, if needed, inclusive of ticket segregation, managing urgent requests, etc.

• Ensure the SNOW tickets are updated on timely manner to have an accurate TAT

• Ensure training materials are up-to date for the team usage

• Involvement in project UAT and supporting group / BU initiatives as & when required

Job Requirements :

Education

• Bachelor’s degree in any relevant disciplines.

Experience

• Experience in procurement related fields, shared services environment is preferred

• 3-4 years working experience

Practical Skills/Abilities:

• Possess good analytical, communication, presentation and soft skills

• Able to communicate well in English. Other languages such as Cantonese, Mandarin will be and added advantageous.

• Able to write clearly and concisely and work within tight deadlines

• Able to work extended hours when necessary

• Fast learner and flexibility in roles expansion

• Adaptable in fast-paced environment

• Possess personal attributes such as maturity, interpersonal skills, professional integrity and proactive

• Keen to learn, a team player and have good working attitude

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Description:

Responsibilities:

• Take calls, respond to emails and chats from Customer.
• Adhere to all DXC Policies & Procedures – Including Security and SOBC
• Any ad-hoc tasks assigned by Team Lead or/and Supervisor to support customer business requirements.
• Phone and remote support experience in troubleshooting in a technical environment Excellent verbal and written communication skills in Language to be supported Excellent customer service skills Handle Service Requests by following the request fulfillment process. Diagnose, troubleshoot, resolve (when possible), create and assign tickets (end to end ownership)

Education and Experience Required:

• Diploma or any relevant certifications (ITIL, SDI etc.)
• Ability to commute reliably to office.
• Additional languages.
• Basic knowledge of Microsoft products.
• Customer Support skills

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University

• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition

• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

• More time to do the things you love with flexible leave options, including purchased leave

• Take time to give back with charitable and emergency services volunteer days

• Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities

Selangor, Malaysia

Job Family Group:

Human Resources Jobs

Worker Type:

Regular

Posting Start Date:

January 27, 2023

Business unit:

Human Resources

Experience Level:

Early Careers

Job Description:

• Where you fit

HR Operations and EE Experience (HR) provides global remuneration, benefits and services for all businesses and their employees. Global Payroll has direct management oversight for end-to-end Payroll responsibilities across 30+ countries, representing approximately 92% of Shell employees globally, including the Shell HR community, third party providers. Annually the global Payroll team is responsible to ensure the timely, accurate and compliant delivery of approximately $14 Billion USD in total remuneration, in addition to extensive integration with both pension and equity assets across all countries.

• What’s the role?

Reporting to the Country Payroll Manager, the Payroll Specialist is accountable for processing monthly payroll (salary payments, statutory payments) and verifying payroll administration against statutory directives and company guidelines, performing FCM controls, managing the payroll process by means of internal audit. In addition, the successful incumbent will participate and lead local/regional/global project as assigned and champion continuous improvement activities.

The incumbent will also liaise with various internal such as HR & Finance colleagues, HR in Country, Policy Benefits & Services, IMTC (International Mobility and Tax Compliance), Employment Tax, Employee’s and Line Managers) and external (statutory body, PwC) stakeholders to resolve complex cases and provide exceptional customer service. 

They must ensure all Financial Controls and Data Privacy Rules are accurately executed to fully address the business risk in an environment with high monetary materiality and safeguard from Data Privacy breaches.

• Role requirement

This role will be supporting Payroll Philippine

• Knowledge of the Run Payroll-process and ensuring on time processing of the scheduled payroll runs.
• Responsible completing the validation and analysis in accordance with the Global FCM (Financial Controls Manual) framework. ensuring accuracy of FCM control reports and the payroll.
• Focal in ensuring all statutory and non-statutory payments are executed timely. Compilation of payroll data input (tax and pension), upload and resolve any inconsistencies in the payroll system.
• Assist Payroll Specialist and provide backup coverage to perform payroll processing and testing.
• Actively lead Continuous Improvement projects, cost reductions, and process performance improvements.
• Ensure payroll records and control files properly retained and timely declared as record per Group Record Management.
• Timely handle employee queries via Salesforce and meet SLA requirements. Ensures documentation of key processes are kept evergreen and align with global requirements.

• Skills & Requirements
• University Degree – preferably in Finance, HR, Accounting or Business
• Minimum 3-5 years’ work experience in Payroll Operations
• Knowledge of WD/SAP HR/Payroll system
• Being proficient in Microsoft Office programs, especially Excel
• Good interpersonal and analytical skills Fluency in English (written and verbal)
• Additional Information

• Data analyses & Solves problems: Skill
• Communication: Skill
• Delivers Results: Skill
• Data Accuracy: Skill
• Continuous Improvement: Skill
• Payroll Regulations: Skill

• Company Description

Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.

SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment.

Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global-competitive and ever-changing business environment

• An Innovative Place to Work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently.

• An Inclusive & Progressive Place to Work  

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

• We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
• We offer several flexible working arrangements subject to business requirements for our employees to help support work-life balance.

• A Rewarding Place to Work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. Our CARE benefits are mindfully curated to promote Eco Living, overall Wellbeing, Personal Growth and Caring for our loved ones.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

-

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Selangor, Malaysia

Job Family Group:

Human Resources Jobs

Worker Type:

Regular

Posting Start Date:

October 17, 2022

Business unit:

Human Resources

Experience Level:

Experienced Professionals

Job Description:

This is an exciting opportunity in the Employer Brand and Talent Attraction marketing team for an experienced marketeer who is passionate about developing world-class marketing excellence, to manage Shell’s external recruitment Marketing Plan in Malaysia.

The Energy Transition and Digital Transformation will change the business environment, the way we work and types of capabilities / skills we will need to prosper as an organisation. Our Employer Brand is a key differentiator in attracting the best and brightest talent to Shell and our country Marketing Plans are key to bringing this to life and supporting our growing targets for external hires.

Where you fit in

You will be part of a diverse international team of professional and passionate marketing experts who are based in several markets around the world. The team work together to deliver the global and local country marketing plans that enable resourcing teams to recruit targeted talent in a very competitive landscape. Future talent needs to understand who we are and why they should choose Shell as a great place to work. Helping them to learn about Shell, our leading employer value proposition, and the inspiring purposeful work we do is how marketing enables the Talent Strategy and, in turn contributes to the bottom line. You will be a valued partner in collaborating with colleagues within resourcing, talent, across businesses and with key stakeholders to develop marketing strategies to achieve our goals and deliverables.

What’s the role?

• Partnering with Resourcing Leads to develop and deliver high quality, forward-looking marketing plans to meet the targets and strategic ambitions that deliver on successful and measurable outcomes for current business performance and future strategic priorities for Integrated Resourcing.
• Delivering on the strategy for attracting targeted talent, building and nurturing talent pipelines, improving brand metrics and enhancing our reputation as an employer .
• Leveraging market intelligence, data and insights to enable the continuous development of marketing as a feature of the resourcing and talent strategy in support of the business agenda
• Drive the agenda for a fully integrated marketing delivery in partnership with resourcing, talent and marketing teams, Shell Brands International (SBI), Corporate Relations, agencies, vendors, campus teams, universities, relevant businesses, country HR and external partnerships.
• Role-modeling brand ambassadorship internally and through external networks and developing a sustainable culture of continuous improvement and operational excellence

• Contributing to the delivery of local, regional and global marketing and resourcing projects/ initiatives in line with the roadmap and strategy.

What we need from you

You have proven capability to partner with a diverse / cross-cultural community of resourcing stakeholders, marketing experts and external partners to deliver marketing plans that contribute towards the business success for the markets you will support. You will need to have:

• Prior marketing experience of 5 years, with a proven ability to develop integrated marketing plans that leverage rapidly changing digital marketing techniques, campaign management and evolving platforms.
• Excellent written and verbal communications skills. You will need to represent Shell’s brand and reputation externally through strong content writing and be comfortable presenting to large audiences. Fluent English is essential for the relevant channels and audiences you will be working with.
• Experience of building trusted, credible partnership with all internal and external partners delivering results through integrated marketing strategies
• A customer-centric, externally focused mindset to continuously improve our brand position and the candidate experience across all touchpoints.
• A demonstrated commitment to diversity and inclusion and strong motivation to make a lasting positive impact by ensuring our employer brand and talent attraction plans are industry leading to enhance our reputation internally and externally.
• Insight and data-led marketing planning capabilities,  sound analytical skills to assess and interpret recruitment, marketing and research to  contribute toward quantitative and qualitative proposals, recommendations and plans. 
• A solid understanding of reputation risks, Shell brand standards & compliance and marketing excellence practices within Shell and externally.
• A focused commercial mindset to ensure accurate and optimised budget management with care and discipline.
• A strong curiosity to learn, an ability to be inclusive and collaborate virtually; and to work comfortably with uncertainty and when proactively addressing challenges.

Company Description
    Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world. 
     
    SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment.
     
    Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global-competitive and ever-changing business environment.
     
An Innovative Place to Work
    There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

    Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.
     
An Inclusive & Progressive Place to Work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.

• We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
• We offer several flexible working arrangements subject to business requirements for our employees to help support work-life balance.

     
A Rewarding Place to Work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. Our CARE benefits are mindfully curated to promote Eco Living, overall Wellbeing, Personal Growth and Caring for our loved ones.
    

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

WE ARE LOOKING FOR .....

Provide good customer service throughout the Contact Centre channels. Ensure that the level of professionalism delivered meets the customer’s expectation. Understands Contract provisions, product concept and classification & differentiation as according to standard operating procedures.

• Ensure customers’ enquiries and requests are handled as per the stipulated performance standards and benchmarks.
• Resolve customers’ problems or complaints by applying appropriate skills and escalate the case to Assistant Manager when necessary.
• Ensure all customer interactions are captured and logged in CRM system accurately.
• Provide feedback on customer’s comments to Assistant Manager for service improvement.
• Follow up on all pending cases and ensure customers are updated on the resolution timely.
• To complete all outbound calls assigned, handle other assignments and/or ad hoc projects as and when required.
• Maintain amicable work relationship with other members of the Call Center and business partners.
• Ensure meeting personal service targets in achieving service, productivity, and quality assurance level.
• Performs other responsibilities and duties periodically assigned by supervisor to meet operational and/or other requirements

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Description:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Responsibilities:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally. Add case resolution to KMS.
• Represent companyin a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
• Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
• Develop partnership with and assist the Sales Pursuit team.

Education and Experience Required:

• Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.), or equivalent experience.
• 1-3 years experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Knowledge and Skills:

• Japanese language skills- Business level (JLPT N1, N2, N3)
• Excellent verbal and written communication skills in language to be supported.
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Advanced proficiency with case management databases and tools.
• Superior customer service skills.
• Phone and remote support experience. E-support experience and knowledge .
• Understand the customer to be an advocated for the customer.

Job Description:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Responsibilities:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally. Add case resolution to KMS.
• Represent companyin a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
• Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
• Develop partnership with and assist the Sales Pursuit team.
• The team support the client 24/7.

Education and Experience Required:

• Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.), or equivalent experience.
• 1-3 years experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Knowledge and Skills:

• Excellent verbal and written communication skills in Japanese language to be supported.
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Advanced proficiency with case management databases and tools.
• Superior customer service skills.
• Phone and remote support experience. E-support experience and knowledge .
• Understand the customer to be an advocated for the customer.