Total 794 service operations manager jobs in selangor

ROLES & RESPONSIBILITIES

Section 1: Application Due Diligence and Presentation

1. Submission of application

• Facilitate and provide consultation to applicants in submitting online application process.

2. Due-diligence on applications

• Perform documentation completeness check on submitted applications.
• Conduct due-diligence on applications, new or existing. Provide comprehensive review and feedback based on the submitted applications.
• Analyse the business and financial aspects of the applications to determine the value-adds of the proposal i.e. innovation, uniqueness, scalability, impact to industry vs country, job creation, investment into the country.

3. Presentation to the Approval Committee meeting

• Present the evaluation and recommendation to the Approval Committee for discussion and decision.
• Effective pre-meeting and post-meeting documentation that includes cross-tabulation data, meeting invites, minutes of meeting, etc.

Section 2: Value-add

1. Cross-division, department, and focus area collaborations.

2. Perform additional due diligence, special assignment, ad-hoc functions, and related duties as and when necessary.

REQUIREMENTS

Qualifications 

• Bachelor’s Degree in IT/ Business Studies with at least 2 years of working experience in ICT domain.
• Experienced and well-articulated presenter.
• Bachelor’s Degree in IT/ Business Studies with at least 2 years of working experience in ICT domain.
• Experienced and well-articulated presenter.

Technical Skills / Knowledge Specialization:

• Strategic Thinking
• Achievement Orientation
• Negotiation
• Problem solving

Soft Skills:

• Excellent communication and presentation skills to internal and external stakeholders
• Team Spirit and Client Relationship Management
• Interpersonal skills
• Organizational Competencies:
• Compliance and Integrity, Teamwork, Communication, Achievement Orientation and Organizational Awareness

Communication Competencies:

• Bahasa Malaysia, English (Excellent)

Note: Key skillset; Excellent communication and presentation skills, Experienced and well-articulated presenter, and good knowledge in ICT domain.

Perks & Benefits

• Flexible working hours
• Regular team activities
• Open culture
• Personal development opportunities

Duties and Responsibilities

Business Process Documentation
1. Work with division/department heads to list down all business processes in the division.
2. Collaborate with the division's stakeholders to create/update/delete relevant Standard Operating Procedure (SOP) of the identified process
3. Collaborate with IT/Data team to create & maintain business process dashboard

Assessment
1. Prioritise business process to be assessed based on the level of importance
2. Collaborate with division to assess current state of business process in terms of efficiency, speed and governance Improvement & Transformation

Improvement & Transformation
1. Recommend process simplification, process automation, process governance, system
upgrade & integration and KPI/SLA update based on the Assessment stage
2. Execute approved improvement and transformation together with the business and
support units
3. Report improvement & transformation wins to senior management

Teach & Coach
1. Teach & coach colleagues from other departments on transformation tools i.e Lean Six Sigma, Project Management
2. To advocate and promote continuous improvement culture within the organisation

Qualifications

1. Possess a Bachelor’s Degree in any field or equivalent.
2. Minimum 5 years relevant experience in related roles
3. Certified Lean Six Sigma Green Belt/Black Belt/Master Black Belt 

Requirements

Soft Skills

• Communication Skills
•  Interpersonal Skills
• Values/Organizational Commitment
• Continuous Learning and Improvement
• Internal and External Customer Focus
• Negotiation skills
• Ability to work independently & proactive

Technical Skills / Knowledge Specialization 

• RPA process analysis or solution architecture is an added bonus
• Change Management
• Project Management 

Communication Competencies 

• Ability to clearly communicate and interact with all layers of stakeholders 

Perks & Benefits

• Employee equity
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities

Duties & Responsibilities 

Programme Management

Project planning, develop value propositions and implement the development of DE Rantau programme:

• Plan and implement the programme, focusing on promoting and engaging active participation of the targeted communities and platforms/ digital service providers.
• Facilitate and participate in engagements with the public & private sectors and general public in creating value add propositions to the target communities and market.

Strategy 1: Development of DE Rantau Hubs in selected locations

• Plan and implement the development of DE Rantau Hubs at selected locations, working closely and consistently with the relevant state/ local councils/ relevant ministries and agencies. This include coordinating awareness/ briefing, onboarding and various networking sessions to ensure high participation by the target communities i.e. accommodation owners and providers including hotels, homestays, resorts, chalets etc.
• Initiate, manage and facilitate the appointment and management of service providers (DE Rantau Hub Partners) which will assess, certify and monitor DE Rantau Hubs.
• Revise and review the criteria and value propositions of DE Rantau Hubs and facilitate the selection process with DE Rantau Hubs Partners.
• Drive efforts to ensure the yearly KPI for DE Rantau Hubs are achieved as planned, and continuous improvements are made to sustain DE Rantau’s programme offerings.

Strategy 2: Development of DE Rantau Ecosystem Services

• Assist with the planning and implementation of various digital and platform service providers based on the respective service sectors which will help supplement the livelihood of digital nomads, DE Rantau Hubs and the businesses in the selected DE Rantau locations.
• Assist with the development and revision of criteria and value propositions for DE Rantau Ecosystem Services and facilitate the selection process of DE Rantau Ecosystem Services Partners.
• Assist with the awareness, onboarding and rolling-out activities with DE Rantau Ecosystem Services Partners to ensure that the yearly KPI for DE Rantau Ecosystem Services is achieved as planned.
     

Qualifications 

• Bachelor Degree in any related field.  
• At least 5 years of working experience preferably in technology/ consultancy/ business related function with experience in business development, project planning and implementation.
• Experience in tourism, hospitality, travel, retail and F&B as well as digital adoption initiatives would be advantageous.

Successful applicant will be engaged on Contract For Service (CFS) basis for a period of 2 years, with option to renew subject to business needs. 

Perks & Benefits

• Casual dress code
• Personal development opportunities

Responsible to conduct and manage approved programs and activities under sectoral program unit. Their duties include completing pre, during and post-program activity preparation.

Program Planning and Coordination

• To design, plan, coordinates programme activities and build partnership and manage resources via technology platform that are align with the Digital Content Development Department(DCD) goals
• Innovation and critical thinking process to plan technology platform that can leverage the growth of Digital Creative Content business local and regionally
• Planning and mobilised resources in executing programmes within the project timeline

Stakeholder Management

• To manage partners relationship and deliver the high impact programmes of DCD to meet its goal and objective
• Data collection and analysis of market trends to develop programmes that align with projects goals
• To manage on deliverables of the clients / partners via the program platform To build business relationship with partnership to grow the program platform
   

Qualifications 

• Degree holder in any related field
• Minimum of 2 years working experience in project management or event/ program coordination
• Well versed in Microsoft Office usage
• Understanding the digital content industry (Games / Animation) is an added advantage

Desired Competencies

• Strategic Thinking and business acumen
• Presentation Skills
• Client & Relation Management
• Problem Analysis & Problem Solving
• Project Management & Coordination

Successful applicant will be engaged on Contract For Service (CFS) basis for a period of 2 years, with option to renew subject to business needs.

Perks & Benefits

• Casual dress code
• Personal development opportunities

Duties & Responsibilities 

A) Review, research and analysis

1. Conduct review, research and analysis on cross border digital trade / e-commerce matters including those being discussed and explored at global and regional level and under free trade agreements and other international collaborations, including those reported and/or published by:

• International organizations (e.g., United Nations, WTO, OECD, ASEAN, APEC etc.)
• Relevant Ministries and Agencies (e.g., MITI, EPU, Department of Statistics Malaysia, MATRADE etc.)
• Leading industry bodies (e.g., International Chamber of Commerce etc.
• Other commonly cited online reports and resources.

2. Organize, analyze and synthesize information gathered for identification of trends, best practices and benchmarking

3. Develop detailed report with findings and recommendations

4. Prepare and develop findings into presentations to MDEC internal and external stakeholders

B) Free Trade Agreements and Cross Border Collaborations

1. Review and analyse relevant free trade agreements and cross border collaborations relevant and relating to digital trade / e-commerce

2. Benchmark and make comparisons

3. Review and analyse Malaysia’s position including relevant laws and regulations

4. Formulate proposed position for Malaysia

5. Draft input and prepare reports

C) Thought Leadership and Regional Presence

1. Identify and prioritise opportunities for MDEC to establish thought leadership position in digital trade / e-commerce at regional and global forums

2. Plan, organise and manage regional symposium, workshops, seminars on digital trade / e-commerce)

D) Stakeholder Engagement

1. Engage and obtain buy in from stakeholders from both public and private sectors

2. Engage, organise and conduct focus group discussions with relevant stakeholders

E) Other

1. Perform other tasks as may be assigned by Senior Manager, Cross Border Rules

Qualifications 

1. Degree in law, international relations, economics, journalism, English language, statistics, ICT or other relevant fields.

2. At least 5 years’ experience in a direct or related field.

3. Knowledge and/exposure relating to digital trade / e-commerce and working experience in public policy analysis, economic analysis, legal, international trade, industry development, stakeholder engagements, and / or consulting, would be considered an advantage

Perks & Benefits

• Employee equity
• Regular team activities
• Open culture
• Personal development opportunities

Core Deliverables

• Build scalable, re-usable, impactful data science products and solutions.
• Delve into the data of different systems, structured and unstructured, both in batch and in real-time, to discover hidden relationships and valuable information.
• Apply rigorous statistical thinking to extract signals from noise.
• Undertake appropriate preprocessing of structured and unstructured data with the additional support of Data Engineers and evolve and build new dashboards and/or data-related products.
• Build advanced/predictive models to forecast the likelihood of a particular outcome or make recommendations.
• Use statistical, algorithmic, data mining, and visualization techniques to model complex problems, find opportunities, discover solutions, and deliver actionable business insights.
• Collaborate and work across functional and multidisciplinary teams in a dynamic environment to develop an understanding of evolving/agile business needs.
• Track and resolve risks, issues, and action items throughout the project lifecycle.
• Ability to optimise the codes/algorithms to ensure processes perform optimally.
• Develop analytics reports and visualisation dashboards for business monitoring and delivering insights.

Qualifications 

BS/MS in Computer / Data Science, Mathematics, Applied Science, Statistics, AI, or other quantitative Science / Engineering field.

Perks & Benefits

• Employee equity
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities

Job Purpose 

To advocate and drive the adoption of environmental, social and governance (ESG) practices throughout Malaysia’s digital economy ecosystem, especially amongst Malaysia Digital (MD) status companies. This will help to create a more inclusive and sustainable digital economy.

 
Duties & Responsibilities 

Driving Industry Adoption of ESG

• Enhance, scale, and manage MDEC’s ESG programmes and activities to accelerate the implementation of ESG practices across the digital economy.
• Develop the narrative on MDEC’s strategy for driving the adoption of ESG across the digital economy.
• Secure the commitment of companies to adopt/participate in MDEC’s ESG strategies/programmes.
• Raise awareness, build capacity, and increase adoption in businesses in the digital economy in collaboration with Government, industry bodies and MDEC’s Corporate Affairs teams via outreach activities, training, social and mass media, etc.
• Maintain and expand the resources available to the digital economy ecosystem, via MDEC’s ESG microsite and other communication channels.

Managing Sustainability Performance and Reporting across the Digital Economy

• Manage and evaluate the impact of ESG practices by or on the industry – proactively identifying and addressing ESG risks/opportunities in collaboration with the industry and other key stakeholders.
• Identify and facilitate efforts to improve the ESG/sustainability performance of the Digital Economy ecosystem.
• Produce MDEC’s annual ESG Impact Report.
• Amplify the digital economy ecosystem’s ESG commitments/achievements, via internal and external communications.
   

Qualifications 

• Bachelor’s degree in business, economics, environmental management, or any related discipline.
• Minimum of 5 years’ experience in business and/or sustainable development / ESG, experience in integrating ESG into business would be an added advantage
   

Competency Required 

• Strong communication and negotiation skills – presentation slides, written and verbal communication in English and Bahasa Malaysia
• Growth mindset – committed to continuous improvement, learning and development
• Highly motivated, with a passion for business-integrated ESG and sustainability.
• Proven project management and business development experience.
• Takes responsibility for delivering timely and quality results with focus and drive.
• Strong time management and organisational skills, including the ability to multi-task.
• Strength in planning and executing assignments independently, and as part of a wider, cross-functional team.
• Seeks out opportunities to create effective change and suggests innovative ideas for improvement.
• Understands how the role fits with and supports organisational objectives.

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Medical insurance
• Open culture

Job Purpose 

To advocate and drive the integration of environmental, social and governance (ESG) practices internally, across MDEC’s divisions, to strengthen our sustainability, reputation, and overall value proposition as the agency responsible for driving the nation’s digital economy. 

 
Duties & Responsibilities 

Integrating ESG across MDEC

• Coordinate the systematic integration of ESG principles and practices across MDEC, aligned with the organisation’s Business Plan and ESG Roadmap.
• Map MDEC’s Business Plan and key performance indicators, and align data collection and analysis, to sustainability goals and metrics.
• Ensure that ESG responsibilities are clearly defined, communicated and implemented across the organisation.
• Identify and influence the implementation of key initiatives and policy changes across the organisation, monitoring and reporting progress.

Building an ESG-conscious culture in MDEC

• Develop a network of ESG Champions across MDEC’s divisions
• Organise internal awareness activities e.g., internal events, training activities and communication channels in partnership with the Communications, Transformation and HR teams.

Managing MDEC’s sustainability performance and reporting

• Develop narrative on MDEC’s ESG integration strategy
• Compile, evaluate and manage MDEC’s ESG performance – proactively identifying and addressing ESG risks/opportunities in collaboration with various divisions.
• Produce MDEC’s annual ESG Impact Report
• Amplify ESG achievements, via internal and external communications and engagements

Qualifications 

• Bachelor’s degree in business, economics, environmental management, or any related discipline.
• Minimum of 5 years’ experience in business and/or sustainable development / ESG, experience in integrating ESG into business and sustainability reporting would be an added advantage.

Competency Required 

• Strong communication and negotiation skills – presentation slides, written and verbal communication in English and Bahasa Malaysia
• Growth mindset – committed to continuous improvement, learning and development
• Highly motivated, with a passion for business integrated ESG and sustainability.
• Proven project management experience
• Takes responsibility for delivering timely and quality results with focus and drive.
• Strong time management and organisational skills, including the ability to multi-task.
• Strength in planning and executing assignments independently, and as part of a wider, cross functional team.
• Seeks out opportunities to create effective change and suggests innovative ideas for improvement.
• Understand how the role fits with and supports organisational objectives.

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities

Duties and Responsibilities

1. Provide advisory role to Business Unit on procuring of goods and services activities of medium risk and complex.

2. Assesses, develop, and implements long and short-range plans that support the Business Unit on procuring of goods and services activities.

3. Works with Business Unit to ensure early procurement involvement in developing purchasing strategic plans

4. Responsible for establishing, executing and procurement tracking project plans.

5. Recommends and implements improvements in procurement processes.

6. Responsible for supporting Business Unit in their procurement activities within the assigned location or geography.

7. May participate in procuring activities in support of multiple Business Units.

8. Communicates / negotiates with Business Unit, Suppliers, and management team.

9. Prepares presentations for procurement related activities.

10. Accountable to ensure that MDEC policies, processes and guidelines are understood and followed.

11. Assumes additional responsibilities as assigned.

Requirements

1. Purchasing related working experience (>7 years)

2. Bachelor's Degree

Perks & Benefits

• Flexible working hours
• Regular team activities
• Open culture
• Personal development opportunities

Job Description

• Responsible for overall management, supervision and control of the service/workshop operations in accordance to the policies and procedures set.
• Able to handle customers' enquiries and to solve customers' complaints in order to provide excellent customer service.
• Monitor service team productivity and efficiency and explore ways to continuous improvement.
• Manage and motivate staff towards high level of competency and commitment with focus on customer satisfaction.
• Identify training needs, provide training, skills development and qualification, motivation and career development to staff.
• Build a strong service sales pipeline. Identify opportunities to improve service business processes and devise plans to implement these changes.
• Provide support and advice on new potential businesses opportunities.
• Ensure that the work areas are kept clean & maintain safe work environment.
• Such other related duties as Management may direct.

Requirements: -

• Degree in Mechanical Engineering or equivalent.
• At least 5 years relevant professional experience in managing and leading Service team, in pump industry.
• Strong technical background and good pumps knowledge.
• Strong management skill and proven track records of leadership role.
• Effective communication skills with the ability to work independently with all levels of management.
• Fluent in spoken and written English, BM, Mandarin and other dialects are an asset.
• Must have strong computer skills and knowledge of common programs such as Microsoft Office.

Perks & Benefits

• Personal Accident and Hospitalization Insurance
• Personal development opportunities
• 5 working days (Monday - Friday)

Responsibilities:

• Implement Company Policies and Procedures
• Monitor and supervise Human Resource operational functions and databases
• Monitor and supervise Payroll administration
• Responsible for Group Insurance administration 
• Supervise the Recruitment and Employee Onboarding Programs
• Oversee Employee Offboarding
• Monitor And Review Departmental Budgets
• Overlook HR Operations Administrative Tasks
• Recommend ways to improve our employer brand.
• Stay up-to-date on labour legislation
• Build the company's professional network through relationships with HR professionals, colleges and other partners
• Perform all related job under HR Generalist (Operations).

Requirements:

• Proven work experience as a HR Manager (Operations) 
• Familiarity with Applicant Tracking Systems and HR databases.
• Knowledge of labour legislation.
• Strong verbal and written communication and team management skills.
• Good decision-making skills.
• Possess at least a Bachelor's Degree in Human Resources Management and/or related
• Able to work under tight deadlines.
• Able to perform any other related task on a timely basis.
• Possess an excellent communication and interpersonal skills.
• CANDIDATE FROM THE EDUCATION INDUSTRY IS PREFERRED

Perks & Benefits

• Nearby public transport
• Central location
• Regular team activities
• Medical insurance
• Personal leave

Job Description

• Responsible for overall management, supervision and control of the service/workshop operations in accordance to the policies and procedures set.
• Able to handle customers' enquiries and to solve customers' complaints in order to provide excellent customer service.
• Monitor service team productivity and efficiency and explore ways to continuous improvement.
• Manage and motivate staff towards high level of competency and commitment with focus on customer satisfaction.
• Identify training needs, provide training, skills development and qualification, motivation and career development to staff.
• Build a strong service sales pipeline. Identify opportunities to improve service business processes and devise plans to implement these changes.
• Provide support and advice on new potential businesses opportunities.
• Ensure that the work areas are kept clean & maintain safe work environment.
• Such other related duties as Management may direct.

Requirements: -

• Degree in Mechanical Engineering or equivalent.
• At least 5 years relevant professional experience in managing and leading Service team, in pump industry.
• Strong technical background and good pumps knowledge.
• Strong management skill and proven track records of leadership role.
• Effective communication skills with the ability to work independently with all levels of management.
• Fluent in spoken and written English, BM, Mandarin and other dialects are an asset.
• Must have strong computer skills and knowledge of common programs such as Microsoft Office.

Perks & Benefits

• Personal Accident and Hospitalization Insurance
• Personal development opportunities
• 5 working days (Monday - Friday)

• Job responsibilities: Make reservation for travel (air ticket, hotel, ground arrangement)
• Qualification required: At least SPM, able to speak/write English and Mandarin
• Working hour: MON - FRI 9am - 6pm

Perks & Benefits

• Annual leave
• Medical

Job Descriptions

• Atleast Diploma in relevant field (Engineering – Mechanical/ Civil/ Instrumentation)
• Between 2-3 years’ experience in the field, preferably experienced in pipeline inspection or pipeline related field work
• Provide technical support and knowledge to the team
• Ensuring that Occupational Health & Safety guidelines are adhered to at all times
• Preparation of documents, reports and checklists.
• Ability to multitask and expand scope of work.
• Work independently.
• Good in verbal and written communication skills.
• High-level numeracy skills.
• IT Skills - MS Office, Excel, Project, Word.
• Strong organizational skills – with the ability to prioritize and manage workloads effectively
• Strong problem-solving skills and the ability to produce work to a high standard with strong attention to detail.
• An ability to work well with others and build a positive and friendly working relationship across the team supporting colleagues as necessary
• Able to travel for long duration, either onshore or offshore.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Company trips
• Medical insurance
• Personal development opportunities

You will be responsible for our customer service and sales administration for custom golf club products. Together you will work with the product and sales team to provide a best-in-class customer experience from ordering to delivery. You will manage the issuance of Titleist & FJ products to key players throughout Malaysia. 

Responsibilities:

• Ensure all custom orders are processed timely and accurately which includes receiving and shipping
• Coordinate with US on all custom orders, follow up on open orders from US and track all orders closely and accurately (support SEA Custom Team)
• Provide customer/sales team with information on order status
• Prepare reports to management on sales and orders (SEA)
• Ensure all orders are billed accurately
• Be key liaison with key players on the ordering and collection of their products
• Attend to cash sale orders for pro players, media, etc.
• Coordinate with Product Managers and Club Fitting Specialist for the operations of the Malaysia National Fitting Centre
   

Requirements:

• Passion for the game of golf and the golf industry
• At least 3 to 5 years’ customer service experience in the golf industry
• Strong golf products knowledge. Understanding shafts and grips
• Understand the importance of a customer service orientation and be solutions focused
• Strong communication, organizational and time management skills
• A strict adherence to deadlines
• Positive attitude and team player
• Excellent Microsoft Office skills
• Experience with AS400 will be a plus
• Good command of English and Malay (written and verbal)
• Support company operations as required
   

Perks & Benefits

• Annual leave
• Medical