service operations manager jobs in cyberjaya

Duties & Responsibilities 

Programme Management

Project planning, develop value propositions and implement the development of DE Rantau programme:

• Plan and implement the programme, focusing on promoting and engaging active participation of the targeted communities and platforms/ digital service providers.
• Facilitate and participate in engagements with the public & private sectors and general public in creating value add propositions to the target communities and market.

Strategy 1: Development of DE Rantau Hubs in selected locations

• Plan and implement the development of DE Rantau Hubs at selected locations, working closely and consistently with the relevant state/ local councils/ relevant ministries and agencies. This include coordinating awareness/ briefing, onboarding and various networking sessions to ensure high participation by the target communities i.e. accommodation owners and providers including hotels, homestays, resorts, chalets etc.
• Initiate, manage and facilitate the appointment and management of service providers (DE Rantau Hub Partners) which will assess, certify and monitor DE Rantau Hubs.
• Revise and review the criteria and value propositions of DE Rantau Hubs and facilitate the selection process with DE Rantau Hubs Partners.
• Drive efforts to ensure the yearly KPI for DE Rantau Hubs are achieved as planned, and continuous improvements are made to sustain DE Rantau’s programme offerings.

Strategy 2: Development of DE Rantau Ecosystem Services

• Assist with the planning and implementation of various digital and platform service providers based on the respective service sectors which will help supplement the livelihood of digital nomads, DE Rantau Hubs and the businesses in the selected DE Rantau locations.
• Assist with the development and revision of criteria and value propositions for DE Rantau Ecosystem Services and facilitate the selection process of DE Rantau Ecosystem Services Partners.
• Assist with the awareness, onboarding and rolling-out activities with DE Rantau Ecosystem Services Partners to ensure that the yearly KPI for DE Rantau Ecosystem Services is achieved as planned.
     

Qualifications 

• Bachelor Degree in any related field.  
• At least 5 years of working experience preferably in technology/ consultancy/ business related function with experience in business development, project planning and implementation.
• Experience in tourism, hospitality, travel, retail and F&B as well as digital adoption initiatives would be advantageous.

Successful applicant will be engaged on Contract For Service (CFS) basis for a period of 2 years, with option to renew subject to business needs. 

Perks & Benefits

• Casual dress code
• Personal development opportunities

Duties and Responsibilities

Business Process Documentation
1. Work with division/department heads to list down all business processes in the division.
2. Collaborate with the division's stakeholders to create/update/delete relevant Standard Operating Procedure (SOP) of the identified process
3. Collaborate with IT/Data team to create & maintain business process dashboard

Assessment
1. Prioritise business process to be assessed based on the level of importance
2. Collaborate with division to assess current state of business process in terms of efficiency, speed and governance Improvement & Transformation

Improvement & Transformation
1. Recommend process simplification, process automation, process governance, system
upgrade & integration and KPI/SLA update based on the Assessment stage
2. Execute approved improvement and transformation together with the business and
support units
3. Report improvement & transformation wins to senior management

Teach & Coach
1. Teach & coach colleagues from other departments on transformation tools i.e Lean Six Sigma, Project Management
2. To advocate and promote continuous improvement culture within the organisation

Qualifications

1. Possess a Bachelor’s Degree in any field or equivalent.
2. Minimum 5 years relevant experience in related roles
3. Certified Lean Six Sigma Green Belt/Black Belt/Master Black Belt 

Requirements

Soft Skills

• Communication Skills
•  Interpersonal Skills
• Values/Organizational Commitment
• Continuous Learning and Improvement
• Internal and External Customer Focus
• Negotiation skills
• Ability to work independently & proactive

Technical Skills / Knowledge Specialization 

• RPA process analysis or solution architecture is an added bonus
• Change Management
• Project Management 

Communication Competencies 

• Ability to clearly communicate and interact with all layers of stakeholders 

Perks & Benefits

• Employee equity
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities

Job Purpose 

To advocate and drive the adoption of environmental, social and governance (ESG) practices throughout Malaysia’s digital economy ecosystem, especially amongst Malaysia Digital (MD) status companies. This will help to create a more inclusive and sustainable digital economy.

 
Duties & Responsibilities 

Driving Industry Adoption of ESG

• Enhance, scale, and manage MDEC’s ESG programmes and activities to accelerate the implementation of ESG practices across the digital economy.
• Develop the narrative on MDEC’s strategy for driving the adoption of ESG across the digital economy.
• Secure the commitment of companies to adopt/participate in MDEC’s ESG strategies/programmes.
• Raise awareness, build capacity, and increase adoption in businesses in the digital economy in collaboration with Government, industry bodies and MDEC’s Corporate Affairs teams via outreach activities, training, social and mass media, etc.
• Maintain and expand the resources available to the digital economy ecosystem, via MDEC’s ESG microsite and other communication channels.

Managing Sustainability Performance and Reporting across the Digital Economy

• Manage and evaluate the impact of ESG practices by or on the industry – proactively identifying and addressing ESG risks/opportunities in collaboration with the industry and other key stakeholders.
• Identify and facilitate efforts to improve the ESG/sustainability performance of the Digital Economy ecosystem.
• Produce MDEC’s annual ESG Impact Report.
• Amplify the digital economy ecosystem’s ESG commitments/achievements, via internal and external communications.
   

Qualifications 

• Bachelor’s degree in business, economics, environmental management, or any related discipline.
• Minimum of 5 years’ experience in business and/or sustainable development / ESG, experience in integrating ESG into business would be an added advantage
   

Competency Required 

• Strong communication and negotiation skills – presentation slides, written and verbal communication in English and Bahasa Malaysia
• Growth mindset – committed to continuous improvement, learning and development
• Highly motivated, with a passion for business-integrated ESG and sustainability.
• Proven project management and business development experience.
• Takes responsibility for delivering timely and quality results with focus and drive.
• Strong time management and organisational skills, including the ability to multi-task.
• Strength in planning and executing assignments independently, and as part of a wider, cross-functional team.
• Seeks out opportunities to create effective change and suggests innovative ideas for improvement.
• Understands how the role fits with and supports organisational objectives.

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Medical insurance
• Open culture

Job Purpose 

To advocate and drive the integration of environmental, social and governance (ESG) practices internally, across MDEC’s divisions, to strengthen our sustainability, reputation, and overall value proposition as the agency responsible for driving the nation’s digital economy. 

 
Duties & Responsibilities 

Integrating ESG across MDEC

• Coordinate the systematic integration of ESG principles and practices across MDEC, aligned with the organisation’s Business Plan and ESG Roadmap.
• Map MDEC’s Business Plan and key performance indicators, and align data collection and analysis, to sustainability goals and metrics.
• Ensure that ESG responsibilities are clearly defined, communicated and implemented across the organisation.
• Identify and influence the implementation of key initiatives and policy changes across the organisation, monitoring and reporting progress.

Building an ESG-conscious culture in MDEC

• Develop a network of ESG Champions across MDEC’s divisions
• Organise internal awareness activities e.g., internal events, training activities and communication channels in partnership with the Communications, Transformation and HR teams.

Managing MDEC’s sustainability performance and reporting

• Develop narrative on MDEC’s ESG integration strategy
• Compile, evaluate and manage MDEC’s ESG performance – proactively identifying and addressing ESG risks/opportunities in collaboration with various divisions.
• Produce MDEC’s annual ESG Impact Report
• Amplify ESG achievements, via internal and external communications and engagements

Qualifications 

• Bachelor’s degree in business, economics, environmental management, or any related discipline.
• Minimum of 5 years’ experience in business and/or sustainable development / ESG, experience in integrating ESG into business and sustainability reporting would be an added advantage.

Competency Required 

• Strong communication and negotiation skills – presentation slides, written and verbal communication in English and Bahasa Malaysia
• Growth mindset – committed to continuous improvement, learning and development
• Highly motivated, with a passion for business integrated ESG and sustainability.
• Proven project management experience
• Takes responsibility for delivering timely and quality results with focus and drive.
• Strong time management and organisational skills, including the ability to multi-task.
• Strength in planning and executing assignments independently, and as part of a wider, cross functional team.
• Seeks out opportunities to create effective change and suggests innovative ideas for improvement.
• Understand how the role fits with and supports organisational objectives.

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities

Duties & Responsibilities 

A) Review, research and analysis

1. Conduct review, research and analysis on cross border digital trade / e-commerce matters including those being discussed and explored at global and regional level and under free trade agreements and other international collaborations, including those reported and/or published by:

• International organizations (e.g., United Nations, WTO, OECD, ASEAN, APEC etc.)
• Relevant Ministries and Agencies (e.g., MITI, EPU, Department of Statistics Malaysia, MATRADE etc.)
• Leading industry bodies (e.g., International Chamber of Commerce etc.
• Other commonly cited online reports and resources.

2. Organize, analyze and synthesize information gathered for identification of trends, best practices and benchmarking

3. Develop detailed report with findings and recommendations

4. Prepare and develop findings into presentations to MDEC internal and external stakeholders

B) Free Trade Agreements and Cross Border Collaborations

1. Review and analyse relevant free trade agreements and cross border collaborations relevant and relating to digital trade / e-commerce

2. Benchmark and make comparisons

3. Review and analyse Malaysia’s position including relevant laws and regulations

4. Formulate proposed position for Malaysia

5. Draft input and prepare reports

C) Thought Leadership and Regional Presence

1. Identify and prioritise opportunities for MDEC to establish thought leadership position in digital trade / e-commerce at regional and global forums

2. Plan, organise and manage regional symposium, workshops, seminars on digital trade / e-commerce)

D) Stakeholder Engagement

1. Engage and obtain buy in from stakeholders from both public and private sectors

2. Engage, organise and conduct focus group discussions with relevant stakeholders

E) Other

1. Perform other tasks as may be assigned by Senior Manager, Cross Border Rules

Qualifications 

1. Degree in law, international relations, economics, journalism, English language, statistics, ICT or other relevant fields.

2. At least 5 years’ experience in a direct or related field.

3. Knowledge and/exposure relating to digital trade / e-commerce and working experience in public policy analysis, economic analysis, legal, international trade, industry development, stakeholder engagements, and / or consulting, would be considered an advantage

Perks & Benefits

• Employee equity
• Regular team activities
• Open culture
• Personal development opportunities

Duties and Responsibilities

1. Provide advisory role to Business Unit on procuring of goods and services activities of medium risk and complex.

2. Assesses, develop, and implements long and short-range plans that support the Business Unit on procuring of goods and services activities.

3. Works with Business Unit to ensure early procurement involvement in developing purchasing strategic plans

4. Responsible for establishing, executing and procurement tracking project plans.

5. Recommends and implements improvements in procurement processes.

6. Responsible for supporting Business Unit in their procurement activities within the assigned location or geography.

7. May participate in procuring activities in support of multiple Business Units.

8. Communicates / negotiates with Business Unit, Suppliers, and management team.

9. Prepares presentations for procurement related activities.

10. Accountable to ensure that MDEC policies, processes and guidelines are understood and followed.

11. Assumes additional responsibilities as assigned.

Requirements

1. Purchasing related working experience (>7 years)

2. Bachelor's Degree

Perks & Benefits

• Flexible working hours
• Regular team activities
• Open culture
• Personal development opportunities

JOB PURPOSE

Facilitate and support the implementation of the National E-commerce Strategic Roadmap (NESR) 2.0 initiatives as well as;

Assist in the coordination and planning of the NESR Taskforce meetings, NESR Labs and Ecommerce Industry Roundtable (EIR) sessions with external stakeholders as well as internal stakeholders

Assist in the overall reporting of NESR programmes (quarterly) as well as monitor and conduct reviews on programmes

DUTIES AND RESPONSIBILITIES

1) PROGRAMME MANAGEMENT OFFICE (PMO) 

• Assist in the organization and planning of the engagement with relevant stakeholders both internally and externally, for NESR Taskforce meeting: 
• Facilitate the NESR PMO role and assigned task of NESR Taskforce i.e. write minutes, logistics management, stakeholder relations etc.
• Develop and prepare input submissions related to NESR
• Engage and syndicate with relevant government and industry stakeholders to achieve impactful outcomes for the NESR

2) STAKEHOLDER FACILITATION & COORDINATION

• Assist in the facilitation of the successful execution of the NESR Labs and EIR: 
• Assist in the overall logistics preparation for the NESR Labs and EIR
• Assist in the coordination and facilitation of the NESR Labs & EIR, especially in managing external stakeholders i.e. RSVP
• Following-up with stakeholders on ideas, feedback and recommendation obtained from the lab sessions and EIR sessions

REQUIREMENTS

Graduate with at least 6 - 8 years experience in Communications/ Strategy/ Economics, Business Planning and Market Research.

Minimum Bachelor degree in Management, Public Relations, Communications or other relevant field.

Desired Competencies

Soft Skills

1. Problem solving & Decision Making
2. Strategic / Analytical Thinking
3. Managing and motivating teams
4. Values / Organizational Commitment
5. Report Writing (Analysis Reporting)
6. Strong Communicator / Presenter (Communications Skills)
7. Technical Skills

• Good understanding of eCommerce industry dynamics, including the related business issues and technology parameters , gaps identification and articulation of resolutions to problems and issues based on facts and trends
• Good understanding of the interdependencies inherent in the eCommerce Industry ecosystem
• Problem solving and critical thinking
• Project Management Skills
• Market Research and Data Analysis

PERKS & BENEFIT

• Casual dress code
• Free parking

Company background:

Our fast growing client with its prominent presence in Indonesia, is a solution provider for seamless payment at every level for users and partner. Their vision is to be the preferred and most reliable top-up platform for various digital products and online games worldwide.

They are now looking for an ambitious and dynamic candidate to fill their current opening of Marketing Manager (flexibility to work from home and office in Cyberjaya as per work required)

Your responsibilities:

• Reporting to the Senior Management
• Leading the marketing function in Malaysia.
• Overseeing 360-degree Marketing initiatives and growth in Malaysia.
• Involved in group-wide marketing strategy and execution effort (outside of Malaysia) as and when necessary.
• Responsible for marketing partnerships with new & existing partners, pitch marketing promotion ideas and delivering effective partnership campaigns.
• Responsible for business growth through various marketing matrix (users engagement, user acquisition, ROI, etc.)

You will be a good fit if you meet the below criteria:

• Minimum a Bachelor's Degree in Marketing study or equivalent.
• Ideally 5 years of marketing related experience, preferably in fintech / gaming industries.
• Passionate & stay up to the latest trend of games / payments industries.
• Team player with ability to work with regional teams in multicultural and bootstrapped environment.
• Able to travel (domestic & international) in view of business requirements.
• Excellent interpersonal and negotiation skills.
• Good spoken and written skills in English, Bahasa and Chinese languages.

Experienced candidates are encouraged to apply online or you may email your resume to xinyee@asiarecruit.com.my

Only shortlisted candidates will be notified.

Perks & Benefits

• Medical and dental
• Mobile Allowance
• Meal Allowance
• Hospitalization benefit
• Hybrid mode (Work from home and Work on site)

Job Title: Customer service

Location: Cyberjaya, Malaysia

Project: Lazada

Working Hours:  Rotational Shift ( 5 day working 2 day off)

Salary up to : RM 2025.00

Staring Date: Immediate join 

DUTIES AND RESPONSIBILITIES:

• Assist sellers by doing outbound calls at least 80 to 100 on a daily basis
• Able to advise sellers on their store performances effectively and strictly follow
• Quality Call flow process on tools pitching
• Able to understand trends on sellers performance and advise sellers accordingly on the best move to gain advantage on revenue
• Build Rapport and seller engagement by o Warm support on calls o
• Accountability & Ownership – calling back on time
• Understanding sellers time o Proper tone of voice while calling out
• Adjusting to the seller phase and needs
• Escalating matters – incase seller raises issues outside of scope and support
• Capture seller sentiments including o Help Needed matters o Positive sentiments o Negative sentiments , Innovative Ideas
• Contribute to team effort by making sure daily targets are met before we end the day
• Build sustainable relationships of trust through open and interactive communication
• Follow communication procedures, guidelines and policies o Adhere to all Zero tolerance policies

Perks & Benefits

• Open culture