Total 173 service engineer job vacancies in kuala lumpur

主要職責包括但不限於：

• 積極的安全和工作態度至關重要。
• 設定並明確傳達與站點和業務目標一致的目標和期望。
• 該角色的職責包括所有礦山工程、礦山地質、調查和技術服務。
• 維護礦山計劃，包括每日計劃、每週計劃、每月預測、年度預算計劃和 LOM 計劃。
• 需要提供日常營運報告，包括但不限於每日、每週、每月、礦場調節報告、儲備區塊模型/品位報告。
• 使用 Surpac 軟體準備礦山設計（礦坑設計、廢棄物堆設計、通路、料堆設計、排水設計等）和爆破設計。
• 管理與礦山營運團隊的日常關係並向其提供指導。
• 日常採礦承包商管理。
• 與地質學家和其他專業人員以及現場管理人員的溝通。
• 承包商索賠審查/確認/核實和管理。
• 使用 Whittle 進行坑優化。
• 礦山成本分析和替代項目評估。

所需的主要資格和經驗包括：

• 礦山工程三級資質
• 5年以上資源產業礦山營運經驗
• 優秀的溝通、組織和解決問題的能力。
• 對安全管理的深刻理解以及實施和執行管理系統的積極方法。
• 非常需要了解 Surpac 軟體和 Whittle 的使用。
• Mircosoft Office 產品的熟練用戶，尤其是 Excel、Work 和 PowerPoint 以及 Access 資料庫。

津貼和福利

• 員工股權
• 住宿
• 運輸
• 休閒著裝要求
• GHS/GTL 保險
• 伙食補貼
• 專案診所

Job Description:

• To handling customer inquires & provide solutions to all customer related problems.
• Providing high quality of customer service via Live Chat support.
• To be constantly guided by company's service standards.Follow communication procedures, guidelines and policies
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• 负责客户在线咨询答疑，针对客户咨询需求，提供有效方案
• 通过Live Chat提供高质量的客服服务
• 遵循公司的服务标准，沟通流程和政策
• 在规定时间内提供适当的解决方案
• 处理顾客账户并归档文件
   

Job Requirement:

• Fresh graduates are encouraged to apply.
• Candidate must possess at least SPM or equivalent
• Able to read & write in Mandarin and English
• Previous working experience in customer service or related fields is an added advantage but not essential.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Ability to multi-task, priorities and manage time effectively
• Able to work in 24 Hours Rotational Shift (Rotational Off day. 5.5 / 6 days work per week, 8 hours per day)
   
• 欢迎应届毕业生申请
• 学历至少SPM以上
• 能够阅读&书写中文和英文
• 以往有客服工作经验者为佳
• 懂得基本电脑操作 （Microsoft Excel/Word等）
• 能够同时处理多项任务，有效的时间管理
• 轮班工作（5.5 / 6天制，每日工作8小时）

Perks & Benefits

Why Join us?

• Location: KL Eco City (Nearby LRT/KTM)
• Language Allowance + Travelling Allowance
• OT pay
• Free coffee, tea & snacks at the office
• Annual leave 12 days, Sick Leave 14 days, Hospitalization Leave 60 days, and other including Maternity Leave, Paternity Leave
• Medical Claim & Insurance
• Positive & Young culture
• EPF, SOCSO, EIS
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
• Annual Bonus
• Incentive / Rewards
• Company Trip
• Monthly Activities
   
• 工作地点靠近公共交通
• 语言津贴 + 交通津贴
• 加班工资
• 免费咖啡，茶和零食
• 年假12天，病假14天，住院假60天，产假，陪产假
• 医疗补贴，保险
• 积极年轻的企业文化
• 公积金，社会保险，雇员保障计划
• 年度加薪
• 年度奖金
• 奖励
• 公司旅行
• 每月活动

要求：

• 土木工程學位並在 BEM 註冊
• 分鐘。 6年（資深工程師）和2年（初級工程師）在顧問公司擔任C&S設計工程師的工作經驗。
• 了解預製/預/後張拉設計將是一個優勢。
• 熟悉以下兩種或多種工程軟體：Tekla Structural Designer (TSD)、Etabs、Staad Pro、Prokon、Prota、Revit、Civil 3D、MES Infra Applications 和 AutoCAD / GStarCAD。
• 良好的工程技術和分析能力。
• 熟悉英國標準、歐洲規範、當地法規/當局要求。
• 英語和國語流利。
• 能夠撰寫和準備信件、提案和報告。
• 能夠與各個層面進行有效的溝通和工作，有效地提出想法和建議。
• 注重細節和良好的組織能力。
• 能夠獨立工作並作為團隊的一部分。
• 能夠在壓力下和超出正常工作時間的情況下工作，以滿足緊迫的期限。
• 必須有自己的交通工具並願意出差。

注意：具有較低/較高資格和經驗的候選人將被考慮擔任初級/高級職位。

工作職責：

• 進行規劃、詳細分析和設計。
• 準備工程報告、圖紙、信件和簡報。
• 與繪圖員就工程圖進行聯絡/溝通。
• 準備當局提交的資料並跟進直至 CCC。
• 參加專案會議並與監督團隊協調。
• 對已進行的工程進行現場考察/檢查。
• 與客戶、承包商、第三方工程公司等聯絡。
• 管理專案文件。
• 評估設計計算、圖面、方法說明、材料提交等。
• 領導、協調和監督下屬。
• 定期向上級/校長提供報告和更新。
• 依指示或指派執行其他職務。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通

Job Description

• To attend to customer complaints received from Regulatory Bodies and provide respond/updates within the agreed timeline, communicate with the Process Owner to identify root causes, and ensure corrective/preventive action to be taken accordingly.
• Ensure the Operation is in compliance with internal policies and guidelines as well as regulatory requirements.
• To carry out daily operations of all customer complaint received via Regulatory Bodies. This includes investigating the validity of the complaints and liaising with the relevant process owner for resolution.
• To follow up and timely recording of the feedback to make sure that the status of the feedback is updated.
• To an organized ad-hoc departmental meeting to find the solution when regular complaints arose for a similar issue.
• To update/maintain/monitor customer complaint folder and to ensure cases to resolved within the benchmark.
• To carry out necessary administration, filling documents and records for the Regulatory Complaint Unit.
• Ensure that all external communications materials conform to corporate standards.
• To compile weekly, monthly and semi-annual reports for Management.
• To assist in the implementation of Service Development Projects including customer satisfaction surveys, service breakthrough programs, and other projects deemed necessary.
• Any other matter deemed necessary by the Management.

Job Requirements:

• Diploma or Bachelor’s Degree holder with a minimum of 3 years’ experience in customer service/Contact Centre background.
• Proficient in Customer Service and Customer Complaint handling skills.
• Strong product knowledge skills and analytical skills.
• Independent, result-oriented with well-developed problem-solving skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good letter writing skills and interpersonal skills.
• In-depth knowledge in customer service operations & prior project management experience will have an added advantage
• Applicants must be willing to work in Bangsar.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Responsibilities:

• Manage large amounts of inbound and outbound calls promptly.
• Follow communication 'scripts' when handling different inquiries.
• Determine customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Take the initiative to upsell products when they arise.
• Establish sustainable relationships and engage customers by going the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

• Job Responsibilities:

   

• Manage and execute daily operations of the Customer Service counter.

• Manage and complete the registration of all TTMC Patients and customers i.e. Limit check etc.

• Managing daily appointments and preparing the necessary documents i.e. GL, Forms, etc.

• Attending to all queries from the patient or customer from various channels i.e. Face to face, phone call, email, or WhatsApp.

• Any other task assigned by the Management.

   

Requirements:

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Good phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Perks & Benefits

• Outpatient and Inpatient Medical Insurance Cover Employees and Family
• Annual Increment
• Performance Bonus
• Annual Leave
• Career Growth opportunities
• Office Hours (No Shift)
• Company Employee Engagement program (Annual Dinner/Company Trip)

Summary:

As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Your Missions:

•  Communicate and explain basic information to the customer
•  Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
  Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
  Translation of various documents and handling client complaints
• Supporting team and management in any tasks which may require assistance
   

Our Requirements:

• Native Chinesee with excellent verbal and written communication skills in English.
  Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration, Corporate Governance, Law, etc.
• However, fresh graduates with strong job relations are encouraged to apply.
  Possess strong time management skills and is motivated to exceed expectations.
  Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

。

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

職責：

• 及時管理大量呼入和呼出電話。
• 處理不同的詢問時遵循溝通「腳本」。
• 確定客戶的需求、澄清資訊、研究每個問題並提供解決方案和/或替代方案。
• 當產品出現時，主動追加銷售。
• 透過加倍努力建立可持續的關係並吸引客戶。
• 以易於理解的方式將所有對話記錄保存在我們的呼叫中心資料庫中。
• 參加教育研討會以提高知識和績效水準。
• 滿足個人/團隊的定性和定量目標。

• 工作職責：

• 管理和執行客戶服務櫃檯的日常運作。

• 管理並完成所有 TTMC 患者和客戶的註冊，即限制檢查等。

• 管理日常預約並準備必要的文件，例如總帳、表格等。

• 處理患者或客戶透過各種管道提出的所有詢問，例如面對面、電話、電子郵件或 WhatsApp。

• 管理層分配的任何其他任務。

要求：

• 以前擔任客戶支援角色的經驗。
• 超額完成配額的記錄。
• 良好的電話和口頭溝通技巧以及積極傾聽。
• 熟悉CRM系統和實踐。
• 以客戶為中心並適應不同的性格類型。
• 能夠同時處理多項任務、設定優先順序並有效管理時間。

津貼和福利

• 門診和住院醫療保險覆蓋員工和家庭
• 年增量
• 績效獎金
• 年假
• 職涯發展機會
• 辦公時間（不輪班）
• 公司員工參與計劃（年度晚宴/公司旅行）

Role & Responsibilities:

• Work with technical project team to implement technical solution aligning to client’s requirement, project scope and timeline.
• Provide deployment, documentation, support of project-wide information security solution, practices and policies.
• Serve as first point of contact for security solutions’ technical support.
• Act as technical subject matter to perform technical issue troubleshooting, root-cause analysis, issue resolution or escalation.
• Contribute to building the organization security solutions technical knowledge and cybersecurity knowledge.
• Traveling to customer site to implement solution or troubleshooting system issue when required.

Qualifications:

• Possess a degree or higher degree in IT, Information Security or related field
• Good understanding of cybersecurity framework or regulatory requirement such as NIST CSF, ISO27001, Mitre ATT&CK framework and etc.
• Strong communication skills verbal and written in English and Bahasa Malaysia.
• Continuous learning attitude to develop skills in cyber security and appetite to learn new technologies/security solutions.
• Highly organized, self-motivated, have good time management and able to work under minimum supervision.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Open culture
• Personal development opportunities

§  Based in Kuala Terengganu, areas of coverage , Kelantan, Terengganu, Pahang, Johor. Company car will be provided.

§  Searching for new clients / expand existing client base,  who could benefit from your products in a designated region  

§  Identifies current and future customer service requirements by establishing personal rapport with potential, and actual customers and other persons in a position to understand service requirements

§  Persuading clients that a product or service will best satisfy their needs,   

    o  by explaining or demonstrating cost reductions and operations improvements.

    o  by positioning our products as the best solutions for prospective clients

§  Calculating client quotations           

§  Negotiating tenders and contracts terms      

§  Offering after-sales support services           

§  Preparing Sales reports , by collecting, analyzing, and summarizing sales information and engineering and application trends.           

·     Identifying areas to improve customer satisfaction and repeat business

§  Set and achieve sales goals and quotas on a quarterly basis            

§  Followup on payments collection from customers  

§  Manage all on-site installation, repair, maintenance works including planning and undertaking scheduled maintenance

§  responding to breakdowns, diagnosing faults, repairing equipment.

§  supervising engineering and technical staff.

§  Work independently with little supervision & able to manage service/Maintenance  calls that require more time than anticipated without becoming frustrated or rushing through a job

§  playing an active role in helping the organization set up and execute preventive maintenance, predictive maintenance, or any other preferred maintenance program

other supporting jobs funtions               

·     Makes continuous improvement through investigation and recommendations to Manager.  

·     Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed       

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Medical insurance
• Personal development opportunities

角色和職責：

• 與技術專案團隊合作，實施符合客戶要求、專案範圍和時間表的技術解決方案。
• 提供專案範圍的資訊安全解決方案、實務和策略的部署、文件和支援。
• 作為安全解決方案技術支援的第一個聯絡人。
• 充當技術主題來執行技術問題故障排除、根本原因分析、問題解決或升級。
• 有助於建構組織安全解決方案技術知識和網路安全知識。
• 需要時前往客戶現場實施解決方案或排除系統問題。

資格：

• 擁有IT、資訊安全或相關領域的學位或更高學位
• 熟悉網路安全框架或監管要求，例如 NIST CSF、ISO27001、Mitre ATT&CK 框架等。
• 具有良好的英語和馬來語口頭和書面溝通能力。
• 持續學習的態度，培養網路安全技能和學習新技術/安全解決方案的興趣。
• 組織能力強，自我激勵，有良好的時間管理能力，能夠在最少的監督下工作。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 開放文化
• 個人發展機會

要求：

• 候選人必須擁有結構工程學士學位以及 IEM 和 BEM 成員。
• 至少2-3年工程顧問業工作經驗。
• 優秀的人際交往能力，良好的英語和馬來語書面和口頭溝通能力。
• 熟練使用Auto CAD軟體和其他設計工程工具。例如：Prokon、SAFE、Plxis、Etabs。
• 較強的分析和解決問題的能力。
• 了解相關建築錐體和法規。
• 能夠在壓力下工作，具有良好的時間管理能力/團隊合作能力，並且願意學習新事物。

主要職責

• 協調和監控所有正在進行的項目，從最初的構思到最終按計劃完成。
• 職責包括進行電腦編程，以分析和設計專案中的打樁、地基、下部結構和其他鋼筋混凝土工程。為所有替代設計和任何整改建議計算及其他相關報告提供技術支持，以供顧問工程師批准。
• 根據客戶、建築師和/或顧問的要求，確保與所有專案相關的所有文書工作完好無損。
• 檢查所有相關施工圖的準確性以及建築師、機電和結構圖在現場施工活動之前和期間可能出現的差異。
• 準備工程圖、規格和報告（初始和最終建成階段）
• 與客戶、顧問工程師和其他各方（如有必要）參加現場/技術會議，討論和解決工程概念、實踐和技術應用中的問題。
• 協助協調工作人員以及專案現場的施工、營運活動，確保所有工作依照設計規格進行。
• 估算所有正在進行的專案所用材料的數量和成本

津貼和福利

• 醫療保險
• 令人印象深刻的增量和獎金
• 年假
• 病假

Location :  Johor, Kuala Lumpur and Penang Candidates Wanted

Job Requirements

• Candidate must possess at least Diploma/Advanced/Higher/ Graduate Diploma in Engineering (Mechanical) or equivalent.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Willing to learn.
• Requires relevant semiconductor / mechanical / pcb industry experience
• Required language(s) : Chinese, English, Bahasa Malaysia.
• Preferable Chinese Speaking candidates.
• Fresh graduate are welcome to apply.
• Ambitious, Self-Motivated, Team Work and Independent.
• Coordinate and work with colleagues to meet and achieve target.
• Possess own transport and willing to travel.
• Able to start work immediately.
• Can work with minimum supervision.
• Have knowledge in machinery is an added advantage.
• Position available in Johor, Penang, Kuala Lumpur.
• Flexibility and willingness to travel frequently to assigned locations, including Kuala Lumpur, Penang, Singapore, and Indonesia.

Job Responsibility

• Attend to sales enquiry & achieve sales target.
• Manage and build relationships with existing customers.
• Source for new customers.
• Maintain close communication with customers, building positive working relationships to foster customer loyalty.
• Prepare sales report & quotation.
• Gather and record customer feedback, providing product improvement suggestions to the research and development team.
• Contribute to the expansion of our customer base by actively participating in efforts to acquire new clients.
• Collaborate with service team, offering technical support to ensure customer satisfaction with our products.
• Provide quotations to customers and recommend suitable equipment based on their needs.
• Prepare and deliver technical proposals explaining products & services to customers.
• Purchase of spare parts or equipment.

Perks & Benefits

• 5 Working Days per Week (Monday - Friday).
• All Statutory Benefits (EPF, SOCSO, Public Holiday, Annual Leave etc)
• Training and support will be provided.
• Basic Salary + Commission + Sales Incentive.
• Car Allowance, Phone Allowance, Petrol Allowance, Festival Allowance,
• Outstation Allowance
• Outing / Company Trip.
• Annual Meeting & Annual Dinner (China Shen Zhen)

§總部位於瓜拉登嘉樓，涵蓋範圍包括吉蘭丹、登嘉樓、彭亨、柔佛。將提供公司汽車。

§ 尋找新客戶/擴大現有客戶群，他們可以在指定地區從您的產品中受益

§ 透過與潛在客戶、實際客戶和其他能夠了解服務需求的人員建立個人融洽關係，確定當前和未來的客戶服務需求

§ 說服客戶產品或服務將最好地滿足他們的需求，

o 透過解釋或展示成本降低和營運改善。

o 將我們的產品定位為潛在客戶的最佳解決方案

§ 計算客戶報價

§ 談判投標和合約條款

§ 提供售後支援服務

§ 透過收集、分析和總結銷售資訊以及工程和應用趨勢來準備銷售報告。

· 確定提高客戶滿意度和重複業務的領域

§ 按季設定並達成銷售目標和配額

§ 跟進客戶付款狀況

§ 管理所有現場安裝、維修、維護工作，包括規劃和進行定期維護

§ 回應故障、診斷故障、修理設備。

§ 監督工程技術人員。

§ 在很少監督的情況下獨立工作，能夠管理需要比預期更多時間的服務/維護呼叫，而不會感到沮喪或倉促完成工作

§ 在幫助組織建立和執行預防性維護、預測性維護或任何其他首選維護計劃方面發揮積極作用

其他輔助作業功能

· 透過調查並向經理提出建議來持續改進。

· 與工作性質相關的其他職責和責任可以根據需要臨時或永久分配

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 醫療保險
• 個人發展機會

Job Description :

• To process all account payable related actiivites on timely basis, accurate, and comply with SOP.
• To handle queries related to account payable matters.
• To investigate any issues pertaining to account payable matters.
• Process daily invoices within SLA.
• Perform weekly payment disbursement according to the budgeted payment plan.
• Perform monthly vendor reconciliation.
• Support month end closing activities with accrual listing provided.
• Attend external & internal parties invoices/payment queries.
• Able to resolve the issue with minimal supervision.
• Able to perform back-up tasks as preparer role promptly & accurately when team member is in absence.
• Highlight immediately to supervisor on any suspicious transactions.
• Work on any ad-hoc tasks, project on process/system enhancement assigned by superior.

Job Requirement :

• Good communication skill in English & Bahasa Melayu
• Good writing skill in English & Bahasa Melayu.
• Proficiency in Microsoft Office Application.
• Basic knowledge in accounting system (preferably SAP)
• Good in time management.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

Job Description:

• Directly report to the Section Head of the Contact Centre Department (CCD) on the overall operation of the Contact Centre.
• Review operation performance & provide new action/planning on a monthly & yearly basis.
• Ensure the operation complies with internal policy and guidelines as well as BNM requirements.
• Ensure staffs meet individual KRA and contribute to the department’s overall KRA.
• Manage, review, and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Develop and execute training modules for credit assessment and look into staff training and development.
• Recruit, train & supervise subordinates in multitasking operations & flexible working hours/days.
• Report on operation performance.
• Identify operation constraints & possible action plans.
• Career development for staff.
• Feedback/Complaint management.

Requirement: 

• Possess at least Bachelor's Degree or equivalent professional qualification.
• Minimum 5 years of direct experience in Contact Centre operation with at least 3 years experience in Management level exposure.
• Candidates from Financial Service/Banking sector background will be added advantage. 
• Leadership characteristics and excellent interpersonal skills.
• Fluent communication skills in English and Malay.
• Strong analytical skills and ability to work under pressure.
• Manage to work in a team environment.
• The successful candidate will be based at the Bangsar office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave