Relationship Management
Account planning to identify high potential sales
Generate new sales from account portfolio to achieve weekly target
Deliver an unsurpassed sales experience to SMEs through best in class knowledge of HP PC & Print products and services
Understands the customer, market forces and competition
Responsible for building, maintaining, and executing against a joint territory plan with the segments (HP PC & Print products and services), and engaging the appropriate stakeholders for review and input to these plans
Follow-up on post sales, order related topics raised by customers
Opportunity Management
Farm databases and drive sales by developing a sales funnel and nurturing relationships through outbound calls
Qualify sales based on BANT & manage pipe Opps from early to late stage to won closed
Actively promote HP Shopping campaigns and offers to end customers
Continuously seek to increase the Average Order Value (AOV) by identifying cross sell and up sell opportunities
Recording customer and Opportunity Information into HP SFDC
Perform order entry and related activities into HP tools
Weekly forecasting on commit & judge, with pipe opps to support
Business Management
Share knowledge with colleagues through direct communication with team management or by updating knowledge sharing tools
Proactively research problems and solutions and share this information with the team
including revenue, customer and market analysis
Customer/Partner
Deliver excellence in customer satisfaction and overall Total Customer Experience (TCE)
Communicates customer background and requirements to the virtual team, enhancing the account team’s ability to deliver on the account agreements
Integration
Creates effective communications and shared vision commitments with team and management, resulting in coordinated services sales opportunities
Knowledge, Skills, and Abilities
Min. Diploma and Above
Min. 3 years of working experience in Inside Sales
Min. 2 years of working experience in Account Management
Min. 2 years of working experience in IT Sales/IT Hardware Industry
Min. 1 year of working experience in CRM Tool
Excellent communication skills both verbal and written in local language and English
Have good interpersonal and team-working skills, allowing them to engage positively with all members of their team and provide leadership and support, where required
Goal oriented and innovative
Be professional and cooperative, to ensure an effective working partnership with Stakeholders, subject specialists and staff
Have excellent organizational and administrative skills (including attention to detail)
Have good presenting/training skills (for sharing standards with colleagues and team-members)
Knowledge of account planning to identify high potential sale and forecasting to ascertain when an opportunity can be closed is preferred
Knowledge of BANT and Sales Cycle is preferred
Has intermediate skill using MS Office application (Word, PowerPoint and Excel)