Total 34 manufacturing engineer jobs in cyberjaya

Duties & Responsibilities 

• Design and analyse experiments and success metrics to identify causal links between data quality measures and business outcomes.
• Establish & maintain Data Quality Scorecards to proactively monitor and report on data quality to relevant stakeholders;
• In charge of converting raw data into usable information for analytics and business decision-making.
• Analyzes complex data elements, systems, data flows, dependencies, and relationships to contribute to conceptual, physical, and logical data models.
• Analyzes data-related system integration challenges and proposes appropriate solutions.
• Collaborate and work across functional and multidisciplinary teams in a dynamic environment to develop an understanding of evolving/agile business needs.
• Track and resolve risks, issues, and action items throughout the project lifecycle.
• Ability to optimise the code to ensure processes perform optimally.
• Provide data-driven guidance and recommendations on strategic questions or improvements around data quality.
• Undertake data profiling and source system analysis and present clear insights to colleagues to support the end-use of the data.
• Design, implement, test, deploy, and maintain stable, secure, and scalable data engineering solutions and pipelines in support of data and analytics projects, including integrating new sources of data into the central databases.

 

Qualifications 

• BS/MS in Computer / Data Science, Mathematics, Applied Science, Statistics, AI, or other quantitative Science / Engineering field.

Perks & Benefits

• Employee equity
• Regular team activities
• Personal leave
• Open culture
• Personal development opportunities

We are looking for a highly experienced Senior System Engineer with a strong background in Citrix, Active Directory, and Group Policy Management to join our team. As a Senior System Engineer, you will be responsible for providing third level technical expertise and operational support for infrastructure services related requests and issues, predominantly related to Citrix, Active Directory, and Group Policy Management.

Your responsibilities will consist as following:

• Act as the final escalation point for technical knowledge and expertise related enquiries and issues.
• Ensure escalations are resolved in a timely manner according to the SLA.
• Lead workshops to identify trends and problems within customer environments.
• Develop new solutions, permanent corrective fixes, and document solutions and knowledge in TDL knowledge management system. Additionally, mentor junior engineers to help them develop their skills.

If you're looking to excel in this role, we're looking for someone who has;

• Significant experience in Managed IT Services with essential skills in Citrix, Active Directory, and Group Policy Management
• Expertise in Citrix including ADC/NetScaler, XenApp, Xen Desktop, and Citrix Cloud
• Preferably knowledgeable in Windows Server OS and VMWare vCenter Virtualization
• Excellent English communication skills, analytical and troubleshooting skills in enterprise-level environments.
• Vendor management skills and understanding of SLAs
• Willingness to work in Cyberjaya, Selangor with customer-first attitude, understanding of business goals, ability to work autonomously, and passion for knowledge development and sharing.

*Do I need to meet all the requirements to apply?*

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity.

As a valued member of ‘Logicalis Asia Pacific ’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Find your own method for collaboration and productivity to achieve a happy balance. #LI-Hybrid

About Logicalis Asia Pacific MSC Sdn Bhd

Logicalis Asia Pacific Sdn Bhd is a division of the Logicalis Group, an international IT Solutions Integrator who employs 7,000+ staff, across 65 locations worldwide. With operations in Melbourne, Sydney, Brisbane and Cyberjaya, Malaysia. Logicalis Australia enables organisations to transform their internal capabilities and gain greater business value from their IT investment, and is widely regarded as a best-in-class leader of its field.

For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitat

We have a fantastic opportunity for an experienced DevOps engineer to join and help us on our DevOps journey. You will be involved in defining technical solutions, infrastructure architectures and will be responsible for delivering production-ready solutions and infrastructure.

The ideal candidate will be someone passionate about automation & all things DevOps and understands the real benefits of an Agile & DevOps culture. Of course, with significant experience in DevOps transformation.

What you'll be doing

• Be a part of the development team to implement cloud solutions
• Define, develop, improve & automate the operational processes to effectively manage the cloud environment
• Develop and deploy tools for use within the Operations group
• Automate everything from deployment to monitoring and management to incident response - treat 'Everything as Code'
• Provides technical leadership in Cloud Solutions and promotes best practices in this area
• Evaluate the analytics from the cloud environment to make recommendations for improvements and optimisation
• Lead the technical planning & requirements gathering phases, including estimating, developing, testing, managing projects, and delivering.
• Produce high-level design documentation where required
• Take ownership of our configuration management platforms
• Innovation in all areas - people, process, technology.
• Manage and lead a cross-region team
• Be involved in the various global/ regional DevOps projects

Job Description:

Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition/transformation efforts. Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements. Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)). Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors. Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business. ITO Service Delivery work is generally performed remotely from the company facility, but may be performed at the customer’s location when required/justified.

Responsibilities:

• Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
• Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.

Incident Management:

• Resolve routine in-scope technical incidents independently.
• Work with team members to resolve more complex incidents.

Change Management/ Implementation:

• Independently implements changes/solutions to meet customer and/or trade/IT infrastructure needs within area of technical responsibility.

Patch and Security Management:

• Apply patch and security changes per policy.

Configuration Management:

• Ensure Configuration Management Database (CMDB) entries are complete and accurate.

Solution Design:

• Understands the company's solutions set and be able to apply these solutions to meet customer and/or trade infrastructure needs within area of responsibility.

Quality:

• Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).

Project Management:

• Participate in customer and internal projects, including transformation.
• Customer Relationship Management:
• Set expectations with customers and/or internal businesses/end users within defined parameters.

Teamwork:

• Work as part of a team, which may be virtual and/or global.

Education and Experience Required:

• Japanese language skills- Business level (JLPT N1, N2)
• Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
• May hold entry-level certification(s) in work field.
• Typically 0-2 years of relevant experience with Bachelor's degree, or 2+ years of relevant experience with 2 year post-high school degree.

Knowledge and Skills:
Typical skills include:

• (developing) understanding of technology in direct responsibility.
• (developing) General understanding of related technologies.
• (developing) Customer Service.
• (developing) Project Management .

WHY JOIN US?

• We practise a vibrant & energetic office culture.
• We provide opportunities for career advancement within the company.
• Good performance is always rewarded accordingly.

JOB RESPONSIBILITIES:

• Handle 24x7 end to end monitoring service and perform first level service recovery for Astro DTH,  IPTV, OTT, DIGITAL and IT Services.
• Ensure feed acquisition from incoming source validation based Astro Broadcast Standards and distribute via routing services to all departments involving broadcast operations.
• Coordinate incident management for all service platforms based on agreed severity matrix and system support SLA(Service Level Agreement).
• Perform day-to-day duties involving incident ticketing received from CCC and Social Media for final technical resolution to address customer complaints.
• Responsible to prepare and update operation checklists, technical signal diagrams, audits and SOPs.
• Interact with second level internal and external technical support for resolution and solution findings and bug fixes to the impacted customers.
• Deliver the solution/interim workarounds to internal and external customers within the agreed turnaround time(TAT).
• Establish proactive monitoring for the linear and non linear services to ensure customer experiences not compromised.
• Manage planned and unplanned notification activities by ensuring minimal impact assessment to customer experiences 
• Follow-up on the mitigation actions inline with preventive/corrective action plans to ensure no re-occurrences of the incident impact to Astro customers via weekly operation updates
• Involve directly in new PMO projects and CM activities to support the new services and products delivery to end user customers.
• Communicate incidents in timely escalation for both functional and hierarchy stakeholders within the agreed severity matrix levels and workflows.
• Ensure all the recovery process carried out within the threshold timings and agreed SOP compliances.
• Interact directly with technical leads on system enhancements, product deliverables and BCP readiness.
• Provide operation support for CDN network services based on cloud architecture workflow and broadband ISPs
• Provide monitoring and operation support for DIGITAL/IT data infrastructure and system services.
• Generate daily, weekly and monthly technical reports i.e. shift operation report, performance data reports, incident reports with the accurate data analysis.
• Manage regular updates in the contingency BCP documentation and recovery procedures in DBM(Divisional Business Continuity Manual).
• Assist Shift Supervisors, Station Manager and MCR Manager in all aspects of work deliverables within the department.

REQUIREMENTS:

• Degree in Electronic/Electrical Engineering/Computer/Communication Engineering or equivalent.
• Knowledge in TV/ Satellite/ IP Broadcasting.
• Terrestrial/Multi-Channel Television Broadcast Experience.
• Knowledge in Broadcast Network, Digital and IT Broadcast Services
• Experienced in OTT & Cloud technology
• Equipped with CCNA/ITSM certification and networking skills
• Proficiency in front-end development web programming languages such as HTML and CSS, pHp, JQuery, and JavaScript.
• Proficiency in technical design software especially Microsoft Visio

It’s our people that make Astro Malaysia’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Astro can be their best.

Responsible for end-to-end software development and support for all work transitioned from Group (which could be projects, quarterly change requests, L3 production fixes). This includes analysis and design to development, implementation, testing and support. Responsible for quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools. Partner closely with the Group domain team to plan and manage transitioned deliverable.

Work proficient English level.

Platform: OPEN, AS/400, MAINFRAME

Skills: Business Process Analysis Tools, BMC Control-M Batch Impact Manager, Service Desk Level

Product: Qliksense / Other Reporting tools like Power BI / Tableau

Good to have experience in supporting banking, payment finance applications.

Technical Service Desk or Level 1 Production Support, 24X7 shift model.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Selangor, Malaysia

Job Family Group:

Technical Support Jobs

Worker Type:

Regular

Posting Start Date:

Business unit:

Projects and Technology

Experience Level:

Early Careers

Job Description:

Where you fit

This role of Associate Engineer - IAPS (Integrated Activities Planning Scheduling) is Scheduling Maintenance activities, Managing work Overdues and backlogs, Manage Schedule changes, Monitor the work progress, and update the Schedule, measure the compliance and report.

What's the role?

• Develop comprehensive Plant Maintenance Schedules in Primavera P6 with look ahead and catch-up schedules (as applicable) with optimization and allocation of the resources (man, materials & machines/tools).

• Assure the Equipment Maintenance Activities are planned, scheduled, and executed within Latest Allowable Finish dates, Mange Maintenance overdues and backlogs with approved mitigation measures.

• Integration of different schedules (vendor schedule, mobilization schedule, material availability schedules) to make a master schedule and periodic update of the same in Primavera P6.

• Assign Schedule baselines, update the activity progress, prepare, and analyze the KPIs.

• Enable the assigned operating units, and its on-site employees in producing and compiling high value maintenance information and data, as measured by improvement trends in data quality.

• Maintenance, assurance, technical support and standardization of technical data and documents of the operating units. Includes site engagement & leadership on technical & tools forums.

• Analyze technical data and documents and processes by working with engineering, maintenance, operations, and project teams & partners of respective OUs.

• Understanding the functions of the various equipment and instruments and thorough knowledge of reading/ interpreting the engineering drawings (P&IDs, PEFS, PFDs).

​

Role requirement

• University Degree in Mechanical/ Industrial/ Production/ Electrical/ Instrumentation Engineering.

• Minimum 2+ years of overall working experience in Oil & Gas / Refinery / Petrochemicals Industry

• Experience in Scheduling day to day Preventive maintenance, Corrective / Predictive Maintenance/Major and Minor Plant Turnarounds/Shutdowns/

• Resource allocation and leveling, Baselining, Progress updates, Reporting, Manpower planning and allocation. Understanding the safety requirement and Risk Assessment.

• Having at least 1 year of field experience in Maintenance, troubleshooting knowledge of static and rotating industrial equipment.

• Experience in Technical Data and Documents management including processes and tools.

• Knowledge of Scheduling Tool - Primavera P6, and CMMS Tool – SAP (PM module) or MAXIMO is mandatory.

• Skill in MS Office tools (like Word, excel, PowerPoint).

• Strong aptitude for Learner Mindset

• Flexibility to move quickly across changing priorities and manage multiple Projects/Programmes

• Ability to independently, resourcefully, and creatively research and implement new solutions

• A good understanding of the Upstream/DS/IG business and how it works.

• Ability to engage and effectively communicate at all levels inside and outside Shell and within different cultural settings.

• Strong interpersonal skills, ability to challenge and ability to build internal and external relationships based on trust and to integrate across multiple functions.

• Continuous Improvement

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Company Description

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Selangor, Malaysia

Job Family Group:

Process Engineering

Worker Type:

Regular

Posting Start Date:

Business unit:

Projects and Technology

Experience Level:

Early Careers

Job Description:

Process Control Engineer is responsible for delivering the front-end planning, development and engineering of a portfolio of strategic PACO projects in support of the site business plan and long-term strategic objectives. This role is accountable for all project deliverables per the Shell Opportunity Realization Process for IDENTIFY/ASSESS and SELECT project phases and will facilitate the handover to the Projects Execution organization during DEFINE phase.  The PACO Project Development Engineer will drive business value through proactive problem solving, assurance and long-term thinking.

• Develop high level scoping definition at a conceptual level for PACO projects.  Develop technical definition documents (Basis for Design) and cost estimates at a Decision Gate 3 level (+/- 30% accuracy).
• Provide technical guidance and review for MOCs and Capital projects.
• He or she can communicate proactively with the local site stakeholders (process, technology, instrumentation, operations, and process control) and adheres to the local site procedures.
• Drive the effective preparation of high-quality project deliverables for IDENTIFY/ASSESS and SELECT project phases for a select suite of PACO-themed projects. Ensures the deliverables are fit-for-purpose and are aligned with the Shell Opportunity Realization process, enabling quality decision making at Project Decision Gates.
• Coordinate the involvement of other engineering disciplines as required and ensure project justification and business case development is robust and aligned with site objectives.
• Ensure REVEX funds are managed and spent according to approved budgets and support the tracking and reporting of monthly and yearly spend forecasts.
• Collaborate with Projects Leaders to ensure a smooth, effective transition of projects into the DEFINE and EXECUTE phases.
• Support the team in preparing and presenting projects at DG1/2/3, enabling robust decisions to be made regarding project progression to the next phase.

-

Job Requirements:

• Engineering degree in Chemical, Instrumentation, Process Control or similar.
• 4-8 years relevant energy, Oil & Gas or petrochemical industrial experience (or equivalent) covering significant aspects of design and engineering in the PACO discipline; preferably in a refinery/upgrader or large industrial facility.
• Able to demonstrate and understand DCS and PLC system configurations
• Experience in Alarm management, PID Tuning, Base layer activities. Control loop trouble shooting, Process automation, • APC (Advance Process Control)
• Able to work with digital tools but foremost MS Office and a document management tool like AIM
• Understand relationship between design decisions, process, risk, and operational impact.
• Understand instrumentation measurement principles
• Sound process control experience and related control and safeguarding systems, supporting plant operations and projects. Understanding of E&I equipment is considered a plus.
• Knowledge of the project development work processes including the stage-gated opportunity realization process.
• Ability to work effectively within a multi-discipline team environment consisting of Engineering, Projects, Maintenance, and Operations in order to manage the development of projects to mitigate long-term threats and realize long-term opportunities.
• Organized, thorough, and professional.
• Ability to communicate clearly and effectively with peers and clients.
• Ability to articulate and defend a case for change or improvement.  Negotiation skills in order to sell project solution ideas to stakeholders.
• Conflict management skills.
• Demonstrated evidence of Shell Leadership Attributes and Enterprise first values and behaviors.

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Selangor, Malaysia

Job Family Group:

Technical Support Jobs

Worker Type:

Regular

Posting Start Date:

Business unit:

Projects and Technology

Experience Level:

Early Careers

Job Description:

Key accountabilities:

The key accountability of the Process Engineer is providing support of the technical content for their respective technology or theme area. Performs technical monitoring of the process technology against the safe operating envelope and limits for the process unit(s) that reside within their technology or theme area base. Audits and supports technical content development and other unit performance KPI’s to assure the operation is compliant. The purpose of this activity is to understand unit and equipment performance, identify threats, troubleshoot performance and reliability gaps, and identify opportunities for improvement. This activity feeds into multiple deliverables.

• Provides inputs and guidance to the OSE’s/CSE’s assigned to the physical assets to ensure their assigned assets are operated in a safe, environmentally sound and reliable manner in accordance with the license to operate and the defined safe operating envelope.
• Maintains up to date technology specific knowledge through LFI, technical networks etc. so as to be able to proactively identify threats to the units or business coming from the wider Shell organization or industry knowledge and practices.
• Identify opportunities to improve unit capacity, yield, availability and utilization in support of the site and business plans.
• Participates in technology forums, conferences to share learning and maintain and improve competencies in their specialty.
• Maintains and help’s develop training materials and guidance manuals designed for Engineers in conjunction with P&T and Learning.
• Generate and review unit KPI dashboards, and to raise awareness on, create response plans and discuss risks as part of the continuous unit proactive monitoring.
• Identifies and discusses Threats & Opportunities
• Collaborate to build monthly reports which capture short, medium and long term perspectives for future learning. 
• Actively participates in the ESP Process through leading Alarm Review meetings and engaging in Console Review meetings with Production PTMs and sharing unit status updates / escalating issues in daily unit PE Huddle meetings. 
• Assists Production and Maintenance with troubleshooting process issues and may escalate to UE for additional support.
• Owns, develops, selects and implements solutions to operational and / or customer centric risks and opportunities for smaller scope using OPEX related MOCs.
• Provides monthly, quarterly and annual input for production accounting and regulatory reporting (i.e. Solomon, yield reporting, flaring, chemical costs, etc).
• Identifying violations of the Operating Window, IOW and DOW
• Developing of proposals to address identified immediate threats
• Detailed root-cause analysis of abnormalities
• Developing of proposals to optimize units

Skills & Requirement:

• Professional qualifications: Bachelor’s or Master’s degree in Chemical engineering
• Minimum 4 - 7 years of experience in a chemical complex or a refining facility, oil & gas, petrochemical
• Knowledge of one or more of the following technologies: Hydrocracking, Hydrotreating, Gas processing, Distillation, Catalytic cracking, Alkylation, Platforming, utilities and other downstream technologies.
• Experience in Process Monitoring & Optimization
• Ability to analyse, troubleshoot, and resolve asset problems with maintenance and operations.   
• Utilization of problem-solving techniques to resolve design & engineering issues.
• Knowledge of integration between process units
• Experience using industry standard process simulation software
• Problem solving skills - knowledge of engineering Standards and best practices.
• Understanding fundamentals of flow measurement technology, basic mass and energy balance
• Experience in data quality assurance checks, troubleshooting and statistics
• Self-starter and an independent worker capable of collaborating in a team environment with an ability to build strong effective relationships with asset production teams while working remotely
• Ability to articulate and defend a case for change or improvement.

-

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Selangor, Malaysia

Job Family Group:

Discipline Engineering

Worker Type:

Regular

Posting Start Date:

Business unit:

Projects and Technology

Experience Level:

Early Careers

Job Description:

Job Responsibilities:-

• Participate in the multidisciplinary Bow tie review and Instrumentation, Functional Safety review workshop.
• Knowledge in SIL assessment/SIL verification and Design in SIFPro
• Knowledge of the risk assessment of SIFs via SIL classification, Safe Fault tolerance justification calculations, Calculation of Test Intervals & Test coverage factors.
• Provide support on HAZID, HAZOP, IPF Classification studies, and any other relevant studies pertaining to engineering
• Analyse and Explore maintenance/design on Control and Automation systems, covering SIS, DCS, F&G, ESD, PLC, Relay system, LCP, actuated/control valves, field instrumentation are added advantages.
• Prepares and implements all necessary changes in SIF Pro database.
• Assist in requirements for validation, verification and functional safety assessment.
• Improve existing strategies and procedures in timely manner as per latest technical and maintenance requirements.
• Optimize maintenance strategy (SAP PM & CM routines).
• Keep updated on discipline technical and technological development.
• Assist assets in performing PCD-I related activities.
• Ensures that work in his/her area of responsibility is carried out in accordance with global and local HSSE&SP policy and procedures.

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• University Degree in Instrumentation/Electronics/Electrical or related full-time university degree with at least 4-7 years relevant experience in Process Control Domain Instrumentation & /Electronics or
• Diploma in & Control/Electronics & Instrumentation/Electronics/Electrical or related with at least 9 years of relevant experience
• Broad exposure to Operations and Maintenance/or Surface engineering, and a good understanding of the Maintenance process/system in Oil & Gas or Petro-chemical or Energy or Power industry. Process control Domain (PCD) & Cybersecurity
• Experience on pneumatic, Hydraulic and electronic controlled C&A system, auxiliaries and interfaces system and communication protocol(modbus, TCP/IP etc)
• Awareness of ISA Standards including ISA 84 (process safety standard) / IEC61508, IEC61511.
• Knowledge/Understanding of the Shell HSSE Framework, HAZID, HAZOP, LOPA / IPF Classification studies, Management of Change (MOC), F&G Mapping Studies.
• Knowledge of Asset Management System & recommended practices.
• Hands-on experience in C&A systems, covering SIS, DCS, F&G, ESD, PLC, Relay system, LCP, actuated/control valves, field instrumentation.
• Knowledge in Computerized Maintenance Management System (CMMS) e.g. SAP.
• Obtained HEMP 100, TSE 100 Training.
• Awareness of PCD Integrity.
• Exposure to Preventive/ Corrective/breakdown maintenance and turnarounds.
• Exposure in detail design of Automation system, Instrumentation and Control

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Selangor, Malaysia

Job Family Group:

Technical Support Jobs

Worker Type:

Regular

Posting Start Date:

Business unit:

Upstream

Experience Level:

Early Careers

Job Description:

SEAM organization integrates Safety, Environment & Asset Management activities, with a broad geographical footprint, that will support Shell’s business & assets around the world.

The vision of SEAM is to provide capability across the spectrum of Safety, Environment and Asset Management with:

• shaping the future ways of working through introducing to the business new technology and news way of working, including e.g. digital, SBO, and real-time, data-driven, end-to-end optimization and risk management, but also global programmes like Human Performance Based Safety Philosophy.
• providing performance feedback driving disciplined execution to deliver reliable, predictable results
• helping the businesses build their improvement plans and provide support to execute them
• sustaining performance through strong core capabilities (internal, including SBO & contingent) through building expertise and a company-wide consistent approach

Purpose & Accountabilities

• Primary responsibility in preparing/developing work plan with comprehensive work packs from overhaul reports, maintenance reports, general task list, equipment specific task lists, spare part list, equipment drawings, circuit diagrams, P&IDs, operation and maintenance manuals of OEMs , Asset best practices , technical implementation letter (TIL) etc., for heavy duty rotary equipment like engines, pumps, compressors, turbines etc., and static equipment like columns, safety valves, valves, pressure vessels, heat exchangers etc., as per Shell Standards
• Building work packs that include detailed description of the tasks that need to be performed for overhauling / maintenance of each machine, parts required, resources, tools required, time required and relationship between tasks.
• Prepare Initial response, carry out assessment, ensure correct prioritization of work, troubleshoot & propose technical solutions virtually, co-ordinate discussion with stakeholders, conduct Risk Assessment, ensure good QA/QC, record keeping, & final job closure to enable high equipment reliability & plant technical availability.
• Planning PM & CM work orders in Maximo/SAP and building library work packs that include detailed description of the tasks that need to be performed for time & condition-based maintenance, breakdown maintenance, ordering parts required, service or tools required, estimating time required, Estimating cost of work order, network mapping and quality check points for minimum assurance tasks.
• Job hazard assessment, setting out risks anticipated required while performing tasks and creating Permit to work.
• Identifying the system condition for each operation activity tasks should be ascertained about the shutdown windows availability or suitable opportunities for maintenance activities.
• Planning of end to end work orders to enable efficient scheduling and ensure compliance of executable work orders.
• First level diagnosis of damage history, determining the failure mode on the basis of anomaly reports and information given in corrective maintenance work request/ notification.
• Investigating and analysis of CM work request to identify the true cause of the problem and prepare work orders with the detailed tasks to repair the damage with as much as detailed information required to complete the job effectively including procedures, sketches, specifications or drawings deemed necessary.
• Improving productivity by ensuring the resource, special tool, material and service requirements availability before the job begins.
• Customize the equipment make and model specific work packs into site specific workpack by adding site conditions and parameters.
• Accommodate the PM library changes by converting the turnaround documents to the global workpacks.
• Constantly engage with site maintenance leads, original equipment manufacturers, vendors and modify the workpacks as recommended/required by the site maintenance personnel.
• Anticipate & plan for mandatory spares, tools and tackles and manpower required for the heavy-duty equipment based on the information extracted from maintenance manuals, collate any additional information about equipment & its spares, if required from the vendors and accommodate the information in the workpack.
• Interact and communicate with the site focal for Preventive Maintenance Libraries and maintenance strategies, understanding the intricacies about how the actual maintenance activities for heavy duty rotating equipment and other machinery have been planned and performed in various Operating Units of Shell.
• Understanding the functions of the various equipment and instruments and also thorough knowledge of reading/ interpreting the engineering drawings (P&IDs, PEFS, PFDs).
• Identifying & resolving the bottlenecks for data analysis, maintaining issue logs and use the same in implementing changes/improvements in the processes.

Skills & Requirements

• University Degree in Mechanical Engineering
• Minimum 5-8 years of overall working experience in in Oil & Gas / Petrochemicals Industry
• Erection & commissioning/ operations and maintenance of heavy rotating equipment like turbines, engines (preferably natural gas engines), compressors (Centrifugal/ reciprocating compressors), centrifugal pumps etc., inspection & maintenance of static equipment like columns, safety valves, valves, pressure vessels, heat exchangers etc.,
• Experience in preparing the maintenance work instructions, task lists, work packs, work and manpower estimation for major maintenance/overhauling of the rotary/static equipment.
• Design, maintenance, troubleshooting experience and Knowledge of rotating machines such as centrifugal compressor, gas turbine, steam turbine, centrifugal pump, reciprocating compressor, screw compressor, positive displacement pump, Induced/Forced draught fan, cooler fan and blower.
• Experience and knowledge in rotating machines performance and health monitoring.
• Experience in Technical Data and Documents management including processes and tools. For example, experience in Maximo EAM module implementation, skill in MS Office tools like Excel & Power BI.
• Proficiency in working with Primavera -P6, AutoCAD etc., shall be an added advantage.
• Hands on Experience in Plant Maintenance Area as an engineering/end user of Maximo EAM / SAP PM Module/ Computerized Maintenance Management Systems (CMMS)/Document Management System etc.,
• Strong aptitude for Learner Mindset
• Flexibility to move quickly across changing priorities and manage multiple Projects/Programmes
• Ability to independently, resourcefully, and creatively research and implement new solutions

• A good understanding of the Upstream/DS/IG business and how it works.

• Ability to engage and effectively communicate at all levels inside and outside Shell and within different cultural settings.
• Strong interpersonal skills, ability to challenge and ability to build internal and external relationships based on trust and to integrate across multiple functions.
• Continuous Improvement and Knowledge of Lean CI methodology is an added value.

-

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Selangor, Malaysia

Job Family Group:

Technical Support Jobs

Worker Type:

Regular

Posting Start Date:

Business unit:

Projects and Technology

Experience Level:

Early Careers

Job Description:

Principal Accountabilities

• Develop good understanding and building skills as per the materials and corrosion engineer’s competency.
• To lead, in consultation with the Technical specialist, various activities for analyzing gaps and improving the materials and corrosion programs of the assets.
• Perform role as primary data engineer, subject matter expert &/or lead engineer for a group of TAO engineers in an operating unit, manufacturing site, chemical plant and distribution location.
• Where needed, give constructive feedbacks to the working teams to ensure success of the activities under the MMI/FM scope
• Work with assets to understand the requirements and help them identify gaps with the guidance from senior engineers.
• Steep learning curve to develop skills for various tools is high desirable.
• Complete required certifications (API, NACE, ASME, ASNT) as per agreement with the line manager.
• Constantly engage with site maintenance leads, original equipment manufacturers, vendors and conduct fabric conditions studies in consultation with site maintenance personnel’s/senior fabric maintenance engineers.
• Interact and communicate with the site focal for fabric conditions studies and maintenance strategies, understanding the intricacies about how the actual fabric maintenance activities for rotating equipment / static equipment and other machinery have been planned and performed in various Units of Shell.
• Understanding the functions of the various equipment's and instruments and thorough knowledge of reading/ interpreting the engineering drawings (P&IDs, PEFS, PFDs).
• Managing stakeholders/ representatives of various operating units through effective communication and identifying & resolving the bottlenecks for data analysis, maintaining issue logs and use the same in implementing changes/improvements in the processes.
• Network with counterparts and other levels of organization across the different operating units, data centers and develop external networks outside of TAO and Shell.
• Inspire and develop the team members.
• Together with the MMI/FM Team Leaders, facilitate competency building for the MMI/FM team.
• Assist team leads in coordinating, monitoring, and improving the quality and timeliness of the delivery of projects and other improvement tasks.
• Ensure the team has a good understanding of the expectations of the stakeholders/ representatives of various operating units and is actively managing those through effective communication  and identifying & resolving challenges and issues.
• Interact and communicate with the site focal/maintenance leads for fabric maintenance related issues / initiatives / development needs and maintenance strategies, understanding the intricacies.
• Make timely decisions under ambiguity.

Skills & Experience

• University Degree in Materials/Mechanical Engineering or related engineering degree.

• Required at 4-7 years Of experience in Oil & Gas/ Petrochemicals/Power Plants/ degree in engineering / technical/maintenance jobs from one or more of the following fields:

• Experience working in Inspection Management systems such as w-IMS and CMMS systems like SAP
• ASNT LEVEL II or at least 5 years experience working is mandatory preferably with field experience in conducting corrosion monitoring inspection, and wall thickness measurements, and interpretation of results.
• Field experience in inspection processes, corrosion monitoring and related technical know-how, knowledge of various NDT processes, inspection management plans, piping integrity and maintenance of static equipment like pressure vessels, heat exchangers etc, & knowledge in Risk Based Inspection(RBI) Methodology – API 570, 580, 510, and 581.
• API 510 or API 570 (at least 1) certification or at least 3 years experience working with those standards is preferred
• NACE CIP Level 1 or experience in fabric/coating preparation, application, inspection, quality control and assurance, and maintenance, types of insulation and installation techniques, and preparation of work packs.
• Good understanding of damage mechanisms in Upstream, Downstream, and Integrated Gas businesses of the petroleum/petrochemical industry.

-

An Innovative Place to Work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An Inclusive & Progressive Place to Work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.

• We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
• We offer several flexible working arrangements subject to business requirements for our employees to help support work-life balance.

A Rewarding Place to Work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. Our CARE benefits are mindfully curated to promote Eco Living, overall Wellbeing, Personal Growth and Caring for our loved ones.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
 

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Selangor, Malaysia

Job Family Group:

Technical Support Jobs

Worker Type:

Regular

Posting Start Date:

Business unit:

Projects and Technology

Experience Level:

Early Careers

Job Description:

Principal Accountabilities:

-Effectively lead and guide the team for Maintenance, Reliability & Turnaround Data, and the documentation process and deliver it successfully by ensuring quality assurance, to meet/achieve their plant maintenance data request management KPI's to meet 100% by bringing process improvements through automation and continuously improving the process.

-The primary responsibility in preparing/developing comprehensive maintenance strategy from overhaul reports, maintenance reports, general tasklist, equipment specific task lists, spare part list, equipment drawings, circuit diagrams, P&IDs, operation and maintenance manuals of OEMs, etc., for equipments like engines, pumps, compressors, turbines, etc., as per shell standards.

These revised maintenance strategies and reliability improvement plans should include a detailed description of the tasks that need to be performed for overhauling/maintenance of each equipment/installation.

-Constantly engage with site maintenance leads, original equipment manufacturers, vendors, and conduct reliability studies in consultation with site maintenance personnel.

-Interact and communicate with the site focal for reliability studies and maintenance strategies, understanding the intricacies about how the actual maintenance activities for rotating equipments have been planned and performed in various Operating Units of Shell.

-Understanding the functions of the various equipments and instruments and also a thorough knowledge of reading/ interpreting the engineering drawings (P&IDs, PEFS, PFDs).

-Managing stakeholders/ representatives of various operating units through effective communication and identifying & resolving the bottlenecks for data analysis, maintaining issue logs, and use the same in implementing changes/improvements in the processes.

-Expected to work in collaboration with MTO team to identify, prioritize, and take action to mitigate threats and realize opportunities to meet the Strategic Asset Management Plan and business plan delivery.

-Prepare and update optimized equipment care strategies and plans for the systems within operating units and support them to sustain asset performance.

-To achieve business Context, Performance targets, Asset Integrity, Availability, and costs, risk-based methodologies like (RCM/RBI/SIS) are utilized to Optimize Maintenance Activities.

-The Asset Register shall be complete for all equipment in MEC scope and maintained in a Computerized Maintenance Management System (CMMS). Defining Functional System Priority considering the Production Loss Equation, Asset, and Environment Consequences. RAM Matrix is used for this activity. Based on the prioritization of the Functional System, RCM Study is conducted using tools like w-IMS, w-RCM, etc. Equipment care tasks shall be defined and documented in a GPO approved IMS application. The Engineering disciplines shall be accountable for defining equipment care tasks and optimize them for a benchmarked competitive cost. After proper review of these risk-based recommended strategies/tasks, by Reliability Team, the same shall be updated/implemented in CMMS/SAP.

-Can be assigned as a trainer for the area of process tools expertise. May share the responsibility with the supervisor in staff development of other team members.

-Create/Develop Standard Work Instructions/Standard ways of working for PM data management for assigned processes viz. Plant maintenance Master data management Process, Run and maintain Process for Operating Units and other assigned processes.

-Quality: Maintain Shell data minimum standards for data input to ERP and CMMS systems across the operating unit. Manage relationships with Asset, Functional, and TAO based technical authorities, subject matter experts from the business, engineering managers and leads, operation managers, etc.

Leadership. Coach and mentor staff on technical topics and AMS work processes. Expected to be able to coach MEC topics to skill level and others to awareness.

Skills & Requirements:

-University Degree in Instrumentation/Electrical gas-related degree. Degrees in other fields will be considered with the relevant experience. 4 -7 years+ or more of work experience in Oil & Gas / Petrochemicals industry past degree in engineering with experience in Instrumentations with one or more of the following:

-Shall be able to prepare/developing asset structure, SCE review and implementation, and bill of materials (BoM) using the equipment’s drawings, circuit diagrams, PEFS, P&IDs, operation, and maintenance manual of OEMs. Data gathering for the reliability analysis from CMMS, maintenance manuals, best practices, etc. Perform Gap analysis between the P&ID’s and CMMS maintainable data.

-Prepare & update the schedules for maintenance strategy reviews and conduct the reviews based on Risk and Reliability Management principles with tools such as PM Optimization (PMO), REM strategy reviews, RCM, and Equipment Care Starategy Library where applicable.

-Shall be able to conduct reliability centered maintenance studies for the rotating equipment, including package equipment. Able to interpret the RCM study results and convert them into PM routines for better maintenance efficiency. Participation/Leading end-to-end RCM process starting with identifying Threats and Opportunities to implementing RCM outcome with a mindset of CI (Continuous Improvement) is preferred.

-Integrity Assurance: Work with Technical Authorities (TA) on critical data for safety-critical element/ equipment; identification & review of Performance Standards for the SCE. Assist Reliability Technician/CMMS team on data upload to CMMS.

-Follow the AMS maintenance execution process (ME). Use SAP Preventative Maintenance (PM) notifications and work orders to manage work processes to ensure all equipment is maintained per scheduled maintenance plans on time. Lead multidiscipline engineers team to conduct RCM study and discussion with Site discipline & reliability engineers. E2E Implementation knowledge of the AMS MEC process.

-Hands-on Experience in Plant Maintenance in the Oil & Gas and Petro-chemical fields as a part of Refinery / Petrochemical / Oil& Gas Platform maintenance team and familiar with the daily operations, preventive maintenance, corrective maintenance activities

-Has exposure to Plant Turnaround / Pitstop / Major maintenance activities as either part of the maintenance team, planning team, and/or engineering support team. 

-Knowledgeable in field inspection processes, corrosion monitoring, and related technical know-how, knowledge of various NDT processes, inspection management plans, task lists, piping integrity and maintenance of static equipment like pressure vessels, columns, heat exchangers, etc, & knowledge in Risk-Based Inspection (RBI) Methodology is an added value.

-Effective communication skills and stakeholder management is a necessary skill for the job.

-Experience in leading change in complex environments and a track record in building, influencing, and sustaining natural teams.  Able to demonstrate in-depth technical knowledge on rotating equipment, valves, and reliability engineering.  Solid experience in maintenance project management and facilitating continuous improvement.  Able to deal with a wide range of stakeholders at different seniority levels and experience working with different cultures. Support the operational units via a virtual environment. Professional Engineering Certification (API, SIL/SIF, etc.) is preferred. Knowledge/Proficiency in SAP PM/MM module is an added value. Knowledge/Proficiency in MS Office, Power BI, Azure DevOps, etc. is highly desirable.

-

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Job Description:

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Responsibilities:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
• Review and may resolve complex business issues.
• Excellent communication skills. Add case resolution to KMS.
• Understand and utilize Information Technology Information Libraries (ITIL).
• Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
• Partners frequently with the Sales Pursuit team.

Education and Experience Required:

• Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred.
• 3-5 years experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Knowledge and Skills:

• Excellent verbal and written communication skills in language to be supported.
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Advanced proficiency with case management databases and tools.
• Superior customer service skills.
• Phone and remote support.
• Partners frequently with the Sales Pursuit team.
• Ability to solve and document solutions for usage of other technicians and customers.
• Ability to mentor new agents.
• Ability to lead resolution activities with escalated customers.
• Ability to contribute to technical action plans.
• Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University

• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition

• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

• More time to do the things you love with flexible leave options, including purchased leave

• Take time to give back with charitable and emergency services volunteer days

• Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities

Job Description:

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Responsibilities:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
• Review and may resolve complex business issues.
• Excellent communication skills. Add case resolution to KMS.
• Understand and utilize Information Technology Information Libraries (ITIL).
• Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
• Partners frequently with the Sales Pursuit team.

Education and Experience Required:

• Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred.
• 3-5 years experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Knowledge and Skills:

• Excellent verbal and written communication skills in language to be supported.
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Advanced proficiency with case management databases and tools.
• Superior customer service skills.
• Phone and remote support.
• Partners frequently with the Sales Pursuit team.
• Ability to solve and document solutions for usage of other technicians and customers.
• Ability to mentor new agents.
• Ability to lead resolution activities with escalated customers.
• Ability to contribute to technical action plans.
• Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University

• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition

• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

• More time to do the things you love with flexible leave options, including purchased leave

• Take time to give back with charitable and emergency services volunteer days

• Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.