Management Support Executive
6 days ago
Responsibilities:
- Completing all assigned tasks and assisting with day-to-day operations
- Taking detailed notes and liaising with Managers, Supervisors, and other senior staff
- Preparing documents and u...
Responsibilities:
- Completing all assigned tasks and assisting with day-to-day operations
- Taking detailed notes and liaising with Managers, Supervisors, and other senior staff
- Preparing documents and updating records
- Generating regular reports for senior management
- Schedule regular meetings and record decisions (e.g. assigned tasks and next steps)
- Create and update workflows
- Monitor project progress and address potential issues
- Measure and report on project performance
- Research competition to identify threats and opportunities
- Prepare necessary paperwork for regular company procedures
- Update internal databases
- Coordinate daily calendars of senior managers/directors
- Plan appointments and events
- Respond promptly to directors' queries
- Suggest more efficient ways to run the office and troubleshoot malfunctions
- Keep senior management informed with detailed and accurate reports or presentations
- Conduct research and prepare presentations or reports as assigned
- Attend meetings and keep minutes
- Handle and prioritize all outgoing or incoming correspondence
- Handle confidential documents ensuring they remain secure
Requirements:
- Proven experience as executive secretary or similar administrative role.
- Excel in MS Office and ‘back-office’ software (e.g. ERP).
- Understanding of office management and basic accounting procedures
- Experience with basic research methods and reporting techniques.
- Strong organizational and time-management skills.
- Excellent communication and negotiation abilities.
- Integrity and confidentiality.
- Possess at least a Bachelor's Degree in business administration or relative field.
Perks & Benefits
- Casual dress code
- Open culture
Our purpose is to help entrepreneurs manage their numbers in an easy and systematic manner and digitalise their bookkeeping so they can focus on GROWTH!
MFP Cloud is a Xero Certified Partner since 2015 and is a member of Accounting Superhero with offices in Iskandar Puteri (Johor), Shah Alam and headquartered in Singapore. The Accounting Superhero group services over 700 SMEs and micro businesses in Malaysia and Singapore combined.
Our team of accountants and accounting support staff are Xero Certified Advisors who are highly trained and driven individuals. Our key partners are Chartered Accountants (Malaysian Institute of Accountants) and members of the Association of Chartered Certified Accountants (ACCA, UK).
Senior Executive, Sales Management
6 days ago
Job Responsibilities:
- Maintain strong rapport with sales leader and inter-department to ensure smooth implementations and achievement of action plans.
- Identify emerging leaders and assist them to grow through monitoring, coachi...
Job Responsibilities:
- Maintain strong rapport with sales leader and inter-department to ensure smooth implementations and achievement of action plans.
- Identify emerging leaders and assist them to grow through monitoring, coaching and encouragement.
- To closely monitor the sales performances and conduct analysis on the sales activities effectiveness vs. set targets on a monthly basis for review and propose recommendations for improvement when necessary.
- Support sales leader on ground / field activities.
- Coaching, guiding and mentoring sales agent to achieve sales target and rank up.
- To assist in operation matters related to assigned portfolio.
- Provide timely and accurate feedback on sales leader / agent, industry and competitive situation to team leader.
- Monitor the results of promotional campaigns and share ideas of best practices among Sales Management Team.
- Perform other duties or ad hoc projects as assigned or needed.
Job Requirement:
- Candidate should possess a bachelor's degree, Diploma / Advanced Diploma or equivalent in Business Studies / Administration / Management
- Preferably at least 4 years of related working experience.
- Preferably Executive specializing in Sales / Marketing or equivalent.
- Good communication skills.
We are here with one vision, to perfectly complements our ambition to position SK magic as the premium brand and consumer choice for home appliances in Malaysia.
Intern, Sales Management (Administrative)
Kuala Lumpur, Federal Territory of...
16 hours ago
Job Summary
You will be exposed to products, system, campaigns and execution that drive the business.
Key Responsibilities
- Assist in campaign claims payment and assessment.
- Assis...
Job Summary
You will be exposed to products, system, campaigns and execution that drive the business.
Key Responsibilities
- Assist in campaign claims payment and assessment.
- Assist in preparing production reports.
- Assist in performing UAT testing as per test script provided.
- Conduct market research and identify potential target segments.
Key Requirements
- Background preferred: Business/Finance
- Someone who is familiar with Microsoft Office
- Able to work independently or as a team.
- Organised and detail oriented.
- Prefer intern can start in March 2023
Perks & Benefits
- Nearby public transport
- Central location
- Personal leave
- Personal development opportunities
Allianz Malaysia Berhad
Allianz began in Germany over 120 years ago in 1889. Today, Allianz is one of the world's leading insurers and financial services providers. Allianz provides its over 78 million customers worldwide a comprehensive range of services in the areas of property and casualty insurance, life and health insurance, and asset management.
Allianz Malaysia Berhad (AMB) is part of the Allianz Group. AMB, an investment holding company has two wholly-owned subsidiaries - Allianz Life Insurance Malaysia Berhad (“Allianz Life”) and Allianz General Insurance Company (Malaysia) Berhad (“Allianz General”).
Allianz Life offers a comprehensive range of life and health insurance and investment-linked products and is one of the fastest growing life insurers in Malaysia. Allianz General is one of the leading general insurers in Malaysia and has a broad spectrum of services in motor insurance, personal lines, small to medium enterprise business and large industrial risks.
With 36 branches in major cities nationwide, Allianz Malaysia aims to distinguish itself as the most trusted provider of financial services to suit the lifetime needs of Malaysians and at the same time, play a role as a responsible corporate citizen.
Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. Diversity of thinking is an important part of our company culture.
Note: Allianz will not accept any forward unsolicited resumes from any source to our employees email other than directly from a candidate. We will not be responsible for any fees and charges impose.
Intern, Sales Management (Marketing)
Kuala Lumpur, Federal Territory of...
5 days ago
Job Summary
You will be exposed to sales campaign planning and execution that drive the business.
Key Responsibilities
- Assist in conceptualization and designing of marketing materials su...
Job Summary
You will be exposed to sales campaign planning and execution that drive the business.
Key Responsibilities
- Assist in conceptualization and designing of marketing materials such as banners, social media posting, and any related marketing materials
- To support the team in planning and executing marketing campaigns.
- To create and design marketing materials that adhere to the Company’s branding guidelines.
- To perform market analysis.
- Work closely with internal stakeholders to ensure meeting the campaign’s timelines
- Supporting ad-hoc tasks as and when required.
Key Requirements
- Background preferred: Marketing
- Someone with creativity to produce and communicate fresh ideas and concepts.
- Able to work independently or as a team.
- Organised and detail oriented.
- Basic copywriting and design ability is an added advantage.
- Prefer intern can start in March 2023
Perks & Benefits
- Nearby public transport
- Central location
- Personal leave
- Personal development opportunities
Allianz Malaysia Berhad
Allianz began in Germany over 120 years ago in 1889. Today, Allianz is one of the world's leading insurers and financial services providers. Allianz provides its over 78 million customers worldwide a comprehensive range of services in the areas of property and casualty insurance, life and health insurance, and asset management.
Allianz Malaysia Berhad (AMB) is part of the Allianz Group. AMB, an investment holding company has two wholly-owned subsidiaries - Allianz Life Insurance Malaysia Berhad (“Allianz Life”) and Allianz General Insurance Company (Malaysia) Berhad (“Allianz General”).
Allianz Life offers a comprehensive range of life and health insurance and investment-linked products and is one of the fastest growing life insurers in Malaysia. Allianz General is one of the leading general insurers in Malaysia and has a broad spectrum of services in motor insurance, personal lines, small to medium enterprise business and large industrial risks.
With 36 branches in major cities nationwide, Allianz Malaysia aims to distinguish itself as the most trusted provider of financial services to suit the lifetime needs of Malaysians and at the same time, play a role as a responsible corporate citizen.
Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. Diversity of thinking is an important part of our company culture.
Note: Allianz will not accept any forward unsolicited resumes from any source to our employees email other than directly from a candidate. We will not be responsible for any fees and charges impose.
Senior Executive, Sales Management
6 days ago
Job Responsibilities:
- Maintain strong rapport with sales leader and inter-department to ensure smooth implementations and achievement of action plans.
- Identify emerging leaders and assist them to grow through monitoring, coachin...
Job Responsibilities:
- Maintain strong rapport with sales leader and inter-department to ensure smooth implementations and achievement of action plans.
- Identify emerging leaders and assist them to grow through monitoring, coaching and encouragement.
- To closely monitor the sales performances and conduct analysis on the sales activities effectiveness vs. set targets on a monthly basis for review and propose recommendations for improvement when necessary.
- Support sales leader on ground / field activities.
- Coaching, guiding and mentoring sales agent to achieve sales target and rank up.
- To assist in operation matters related to assigned portfolio.
- Provide timely and accurate feedback on sales leader / agent, industry and competitive situation to team leader.
- Monitor the results of promotional campaigns and share ideas of best practices among Sales Management Team.
- Perform other duties or ad hoc projects as assigned or needed.
Job Requirement:
- Candidate should possess a Bachelor Degree, Diploma / Advanced Diploma or equivalent in Business Studies / Administration / Management
- Preferably at least 4 years of related working experience.
- Preferably Executive specializing in Sales / Marketing or equivalent.
- Good communication skills in English, Malay, Chinese language for both spoken and written
- 1 Full-time/Permanent positions available
We are here with one vision, to perfectly complements our ambition to position SK magic as the premium brand and consumer choice for home appliances in Malaysia.
Senior Manager, Risk Management
Kuala Lumpur, Federal Territory of...
1 week ago
Job description:
Manage the risk management and business continuity framework, policies and practices of the Company based on the following aspects:
- Identification, assessment and measurement of risks using the...
Job description:
Manage the risk management and business continuity framework, policies and practices of the Company based on the following aspects:
- Identification, assessment and measurement of risks using the risk tools such as RCSA, KRI and IMDC.
- Monitoring of risks, loss/impact of risk exposure and effectiveness of Company’s response and action plans.
- Maintaining the BCM cycle and facilities and ensure staff of the Company have an acceptable level of knowledge to execute the BCM plan.
- Risk identification and assessment at Company Level and Business Unit Level.
- Recommending and developing risk management policies, strategies and processes within the Company.
- Perform risk control and analysis through reported incidents and audit findings.
- Management of Incident Management Data Control (IMDC) and close follow-up on the action plan to avoid recurrence.
- Undertake all the associated action to ensure an accurate and timely deliverance of routine or ad-hoc risk related reports including Risk Management Report, Regional Risk Report, Board of Directors (BOD) Meeting Report, AFS Japan Report and Audit Committee (AC) Meeting Report.
- Drive the coordination of the business continuity plan exercises by assisting the development of relevant business continuity / disaster recovery testing and activities.
Requirements:
- Degree in Accounting/Finance/Business Administration/Actuarial Science or equivalent or member of MIA/IIA or other relevant professional body.
- Minimum 10 years of relevant experience in Risk Management/BCM, internal control and project management.
- Experience in “Enterprise-Wide Risk Management” framework in the financial services sector or reputable company is an advantage.
- Strong analytical and interpersonal skills with good business acumen.
- Experience in financial and operational risk management.
- Ability to review and implement risk management, internal control and project management.
- Has skills and knowledge in internal & external auditing, SOX, GAP Analysis, costing, cash flow analysis, forecasting/budgeting, variance analysis, and financial modeling.
- Strong analytical, problem solving and presentation skills.
- Possess effective interpersonal and communication skills.
Perks & Benefits
- Performance bonus
- Nearby public transport
- Central location
- Medical insurance
- Personal leave
- Personal development opportunities
Overview
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Why Join AEON Credit?
At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.
COST MANAGEMENT EXECUTIVE
1 week ago
Job Responsibilities :
- Prepare contract documents, including bills of quantities with the architect and / or the clients.
- Allocate work to subcontractors, analyse outcomes and write detailed progress reports.<...
Job Responsibilities :
- Prepare contract documents, including bills of quantities with the architect and / or the clients.
- Allocate work to subcontractors, analyse outcomes and write detailed progress reports.
- Prepare and submit monthly provision and costing report.
- Prepare quotation and claim.
Job requirements :
- Diploma in quantity surveying or its equivalent.
- Required language(s): Bahasa Malaysia, English
- Minimum 3 years or above of experience in construction industry for civil works projects.
- Experience in Autocad.
Eastern Group started in year 1977 to front aluminium frabication as its core business. From building the team into a design and build turnkey developer in 1990, which proved to be the turning point for the group.
In 2005, Eastern Group acquired a construction company to augment its positionas as one of the reliable builders in Johor Bahru. The company quickly establised itself as a professional builder and managed to gain the market acceptance.
Today, Eastern Group comprising more than 15 companies are involved in many facets of the industrial real estate business catering for the industrial needs, including property development, property investment, construction, logistics, solar energy, manpower recruitment and hostel management.
Graduate Management Trainee
10 hours ago
We at PruAction Team Values Enthusiasm and rewards Hard Work.Join Us &
Build! We are looking for Talented Individuals that Stand Out, Hardworking,
Fulfilling, Influencer, have Strong Leadership and Great Communication Skills to
...
We at PruAction Team Values Enthusiasm and rewards Hard Work.Join Us &
Build! We are looking for Talented Individuals that Stand Out, Hardworking,
Fulfilling, Influencer, have Strong Leadership and Great Communication Skills to
be part of our team which has High Standard, High Productivity, High Growth and
High Quality. PruAction Team is an International Platform that provides an
International Exposure, World Class Recognition, On-going Comprehensive
Training along with a Fast-track Progression Structure. Benefits available include
fun working environment and colleagues, opportunities to travel, exciting team
building activities and exceptional Personal and Leadership Development
programs where you can build and stand-out with the company.
What You Need to do?
- Able to communicate a comprehensive and customized professional advice
services to individuals and businesses
- Able to review, monitor and manage clients’ account status and progress
regularly.
- Maintaining fruitful relationships with customers.
- Attending conferences, meetings, and industry events.
- Developing goals for the team and ensuring they are met.
- Training personnel and helping team members develop their skills.
What You Need to Have?
- Candidate must possess at least Bachelor's Degree/Post Graduate
Diploma/Professional Degree in any field.(minimum CGPA of 3.0) in any
field.
- Banking and Finance degree is a great advantage.
- Entry Level
- Dynamic, resourceful and achievement-oriented.
- Good interpersonal, communication and time management skills,
Leadership and teamwork capabilities.
- Strong drive and determination.
- Enjoy working in a dynamic working environment.
Perks & Benefits
- Employee equity
- Commission and bonus
- Personal leave
- Open culture
- Personal development opportunities
We are a Premier Financial Corporation providing Retail Financial Services to our esteemed customer worldwide. We are looking for Millennial Disruptors that are different and want to INNOVATE and change the world. We provide Financial Services towards building better generations. Through Synergistic Team working Participation, Involvement and Commitment.
We work together to create and achieve synergistic team result in Financial Consultancy. Our Carabiners symbolizes ‘Building Strength, Team Work, Interdependence, Ruggedness and Reliability’. We apply specialized E-STARS System with Synergistic Team Results’ through constant and never-ending improvement effort. We believe ‘In a Strong Team, Everyone Rows!’. We have the ‘Burning Desire’ to excel and to succeed and are committed to build Individuals that have the Vision and Aspirations to be the best in the Financial Industry. We recruit, Develop and Retain the best people in our Organization. ‘It is pride that made us do things well but it is Love that makes us do things with Passion’, Join Us and Build. “We Bring Better Life To Every Family”. Together, they have more than 50 years of experience in Selling, Recruiting, Training and Building the business.
PruAction Team International had archived many awards in the industry locally and internally. As a group of International organization in the field of Retail Financial Services. Its Founder, Mr Aden Lee joined this industry in 1994. He is a Consultant of Financial Services in Malaysia, Indonesia, Hong Kong, Philippines and China. As a very much sought-after International Platform and Motivational Speaker, Mr Aden specialized in setting up Business System and Training Programs.
Executive , Customer Experience & Operation Management
Kuala Lumpur, Federal Territory of...
1 week ago
Job Description
- To assist on day to day branch operations and customer service handling.
- Assist Branch operation or card related enquiries on managing and resolving customer complaints.
- Assist in rep...
Job Description
- To assist on day to day branch operations and customer service handling.
- Assist Branch operation or card related enquiries on managing and resolving customer complaints.
- Assist in reporting , analysis, prepare proposals, presentations deck and training material if required.
- Any other ad-hoc duties as assigned.
Job Requirement
- Applicant must possess at least a Diploma/ Bachelor Degree or any related field.
- Minimum 2 years’ experience in Banking Operation is an added advantage
- High degree of multi-tasking and time management capability.
- Attention to detail and adaptability skills.
- Proficient in Microsoft Excel, Words and Power Point.
- A dynamic individual who is highly motivated and a good team player.
Perks & Benefits
- Nearby public transport
- Medical insurance
- Personal leave
Overview
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Why Join AEON Credit?
At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.
Executive, Complaints Management
Kuala Lumpur, Federal Territory of...
1 week ago
This position is responsible to handle day to day operation and monitoring of consumer feedback.
Consumer Feedback Handling
- Perform the day to day operations of co...
This position is responsible to handle day to day operation and monitoring of consumer feedback.
Consumer Feedback Handling
- Perform the day to day operations of complaints, feedback and enquiries received by consumers from various communication channels.
- Capture and update the CMS system accurately on the complaint details to manage consumer complaints, issues and resolutions.
- To ensure compliance to the KPIs//timelines set on complaints management.
- To follow-up with the stakeholder’s on consumer complaints until closure of the complaint.
- Attend phone calls, email, walk-in and written complaints from consumers.
- Communicate with consumer’s and stakeholder’s relating to the complaints.
- Maintain compliance with all company policies and procedures.
- Be professional and approachable at all times, providing excellent service to all customers.
- Perform related duties as assigned by supervisor.
Education/ Work Experience Requirements
- A Bachelor’s Degree or minimum five (5) years working experience in related industry.
- Experience from the Aviation Industry or related industry will be an added advantage.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
- Able to proficiently converse face to face with external customer, where applicable.
- Practical problem-solving skills.
- Proficient in (MS Office – Word, Excel, PowerPoint and Outlook).
- Resourceful, proactive and a good team player.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Perks & Benefits
- Allowance (travel stipends, transportation, etc.)
- Nearby public transport
- Central location
- Free snacks / Happy hours
- Medical insurance
- Personal leave
The Malaysian Aviation Commission (MAVCOM) was formally established on 1 March 2016 under the Malaysian Aviation Commission Act 2015 to regulate economic and commercial matters related to civil aviation in Malaysia. Our goal is to promote a commercially viable, consumer-oriented and resilient civil aviation industry which supports the nation’s economic growth.
Associate, Complaints Management
Kuala Lumpur, Federal Territory of...
1 week ago
This position is responsible to handle day to day operation and monitoring of consumer feedback.
Consumer Feedback Handling
- Perform the day to day operations of co...
This position is responsible to handle day to day operation and monitoring of consumer feedback.
Consumer Feedback Handling
- Perform the day to day operations of complaints, feedback and enquiries received by consumers from various communication channels.
- Capture and update the CMS system accurately on the complaint details to manage consumer complaints, issues and resolutions.
- To ensure compliance to the KPIs//timelines set on complaints management.
- To follow-up with the stakeholder’s on consumer complaints until closure of the complaint.
- Attend phone calls, email, walk-in and written complaints from consumers.
- Communicate with consumer’s and stakeholder’s relating to the complaints.
- Maintain compliance with all company policies and procedures.
- Be professional and approachable at all times, providing excellent service to all customers.
- Perform related duties as assigned by supervisor.
Education/ Work Experience Requirements
- A Bachelor’s Degree or minimum five (5) years working experience in related industry.
- Experience from the Aviation Industry or related industry will be an added advantage.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
- Able to proficiently converse face to face with external customer, where applicable.
- Practical problem-solving skills.
- Proficient in (MS Office – Word, Excel, PowerPoint and Outlook).
- Resourceful, proactive and a good team player.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Perks & Benefits
- Allowance (travel stipends, transportation, etc.)
- Nearby public transport
- Central location
- Free snacks / Happy hours
- Medical insurance
- Personal leave
The Malaysian Aviation Commission (MAVCOM) was formally established on 1 March 2016 under the Malaysian Aviation Commission Act 2015 to regulate economic and commercial matters related to civil aviation in Malaysia. Our goal is to promote a commercially viable, consumer-oriented and resilient civil aviation industry which supports the nation’s economic growth.
Senior Executive, Performance Management & Engagement
1 day ago
Job Purpose
The Senior Executive, Performance Management & Engagement under the supervision of the Senior Manager, Performance Management & Engagement Unit is responsible for day-day-day operations, implementation,...
Job Purpose
The Senior Executive, Performance Management & Engagement under the supervision of the Senior Manager, Performance Management & Engagement Unit is responsible for day-day-day operations, implementation, and administration of the performance management and people engagement practices. The ecosystem involves individuals and organizations to ensure standard practices in accordance with HR Policy and Performance Management Standard Operating Procedure (SOP).
Duties & Responsibilities
- To provide operations advice and guidance on the performance management roadmap, system, and process to ensure effective implementation.
- To monitor and administer the PM Module via HRMS, reviewing KPI contents and generating reports to measure compliance during the performance management exercise.
- Coordinate with Learning & Development team to identify and implement the training and development plan related to performance management practices (coaching and feedback).
- To monitor and track the submission status for each performance management cycle, ensuring timely completion within the established deadline.
- To administer and consolidate report generation for Year End Performance Appraisal (YPA) for Companywide Calibration exercise.
- To monitor, administer and facilitate new employee probation assessment and process the recommendation.
- Coordinate with the Talent Acquisition team to develop and enhance
- Onboarding for New Hires from a people engagement perspective.
- To act as Company Administrator in handling people engagement tool (GLINT) for companywide Employee Engagement Survey and related focus group survey.
- To conduct and analyze employee engagement surveys to develop programs, and recommend and implement changes that will increase employee engagement satisfaction from people's perspective.
- To provide in-house coaching and feedback to employees related to performance management principles and practices as per HR Policy and PM SOP.
- To collaborate with the Innovation team to continually enhance and improve the Performance Management tool for better implementation and enforcement.
- To perform research on best practices in performance management designs and frameworks.
- To administer and update the PM Module regarding performance management records and databases.
- To handle employee grievances, and complaints including disciplinary cases by investigating, collating, and analyzing issues in a timely and effective manner.
- To facilitate together with the Legal team the preparation and submission of related documents in an effort to resolve grievances and industrial disputes.
- To monitor processes and provide proactive advice to mitigate any potential risk of industrial disputes and ensure compliance with HR Policy.
- To collaborate with relevant parties in providing guidance on industrial relations through awareness activities and programs.
- To perform other job-related duties as assigned.
Qualifications
- Bachelor’s Degree in Human Resources or Business Management or equivalent
- Experience in performance management practices, people engagement, and employee relations not less than (3) years
- Good ability in the database and statistical analysis
- Experience in dealing with HRMS
- Ability to demonstrate initiative in determining process improvement
- Demonstrated ability to exercise sound judgment related to P&C matters
- Working knowledge in the Employment Act 1955, Industrial Relations Act, and other relevant statutory acts
- Experienced in employee relations and industrial relations
- Good command of Bahasa Malaysia and English both written and spoken
Competency Required
- Ability to work independently with a sense of maturity
- Self-Management and Discipline
- Good Interpersonal Skill
- People-Oriented
- Team-Oriented
- Organized Self-Starter
- Resourceful in problem-solving
- Analytical Skill
- Attention to detail
- Strong Problem Solving, Negotiation, and Influencing Skills
Perks & Benefits
- Employee equity
- Regular team activities
- Medical insurance
- Open culture
Malaysia Digital Economy Corporation (MDEC) is the government agency under the Ministry of Communications and Multimedia Malaysia entrusted to lead the nation's digital economy forward.
MDEC’s mandate includes driving digital adoption, development of industry ready tech talents, digital economy policies and global champions.
To future proof Malaysia for the digital age, MDEC will leverage its proven track record, industry credibility and experienced leadership to connect, catalyse and commercialise digital initiatives to advance a thriving and sustainable digital economy placing diversity and inclusivity at its core.
#LetsBuildTogether #DigitalMalaysiaForward
Complaints Management Specialist
Kuala Lumpur, Federal Territory of...
1 week ago
This position is responsible to handle day to day operation and monitoring of consumer feedback.
Consumer Feedback Handling
- Perform the day to day operations of co...
This position is responsible to handle day to day operation and monitoring of consumer feedback.
Consumer Feedback Handling
- Perform the day to day operations of complaints, feedback and enquiries received by consumers from various communication channels.
- Capture and update the CMS system accurately on the complaint details to manage consumer complaints, issues and resolutions.
- To ensure compliance to the KPIs//timelines set on complaints management.
- To follow-up with the stakeholder’s on consumer complaints until closure of the complaint.
- Attend phone calls, email, walk-in and written complaints from consumers.
- Communicate with consumer’s and stakeholder’s relating to the complaints.
- Maintain compliance with all company policies and procedures.
- Be professional and approachable at all times, providing excellent service to all customers.
- Perform related duties as assigned by supervisor.
Education/ Work Experience Requirements
- A Bachelor’s Degree or minimum five (5) years working experience in related industry.
- Experience from the Aviation Industry or related industry will be an added advantage.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
- Able to proficiently converse face to face with external customer, where applicable.
- Practical problem-solving skills.
- Proficient in (MS Office – Word, Excel, PowerPoint and Outlook).
- Resourceful, proactive and a good team player.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Perks & Benefits
- Allowance (travel stipends, transportation, etc.)
- Nearby public transport
- Central location
- Free snacks / Happy hours
- Medical insurance
- Personal leave
The Malaysian Aviation Commission (MAVCOM) was formally established on 1 March 2016 under the Malaysian Aviation Commission Act 2015 to regulate economic and commercial matters related to civil aviation in Malaysia. Our goal is to promote a commercially viable, consumer-oriented and resilient civil aviation industry which supports the nation’s economic growth.