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Job Title
Site Operations LeadJob Description Summary
Job Description
[Please delete this section before finalizing the Job Requisition: Below is an example Job Description for this Job Profile, and may need to be updated to reflect the specific responsibilities of this role. Please also ensure that you validate the selection of the Job Profile and placement of this Position in the Job Architecture before finalizing.]
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
• Ensure the day-to-day operations of the facility(ies) or campus, including custodial, life-safety, engineering, site services, and general maintenance, are implemented and carried out in a manner consistent with C&W policies and client directives
• Manage all contracts to ensure they are reviewed on a regular basis and are bid out as required; verify that invoices match contract pricing
• Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the properties
• Respond positively and promptly to requests from building tenants and occupants. Oversee the implementation of ongoing contract programs to constantly assess tenant and occupant needs and to ensure problems are being solved promptly to the mutual benefit of the tenant, client, and the properties in accordance with contract scope and Service Level Agreements (SLA’s)
• Ensure that all site-specific documentation and reports are completed accurately and on time, including (and as applicable): Property Information Book, Site Operating Manual, Emergency Procedures Manual, IIPP Manual, Local Code Compliance Log, ADA Compliance Log, OSHA Log, Safety Meeting Log, Elevator Logs, Janitorial Log, Purchase Order Log, Vendor Certificates of Insurance, As-built Drawings, IIPP Manual, Paid Invoices File, General Files, Contract Files, Annual Property Conditions and Year-end Performance Report, and other reports and documentation, as required
• Prepare, review, and give initial approval and as needed all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(ies) or complex.
• Coordinate the preparation and publication of the annual budget, quarterly reforecast, and business plans
• Assist in the development of capital budgets for the property. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives
• Collect, analyze and report statistical data as may be required to provide accurate and current assessment of facility management objectives
• Hire, train and motivate facility personnel. Maintain positive staff relations. Conduct or approve performance evaluations for staff
• Thoroughly familiar with the management contract and all requirements contained therein
• Monitor and ensure that tenants and vendors comply with insurance requirements and coordinate all claims, as required
KEY COMPETENCIES
1. Communication Proficiency (oral and written)
2. Technical Proficiency
3. Problem Solving/Analysis
4. Leadership
5. Teamwork Orientation
6. Relationship Management
7. Financial Management
IMPORTANT EDUCATION
• Bachelors degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required
IMPORTANT EXPERIENCE
• A minimum of 5-7 years of commercial high-rise, campus environment, and/or property portfolio management experience required
• Experience in leasing, construction, engineering and all facets of property operation and building management preferred
• Experience with critical system environments desired
• Experience in the development and implementation of programs to drive out cost inefficiencies preferred
• CMMS/Work Order Management experience preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
• Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications preferred
• Ability to read and understand construction specifications and blueprints
• Proficient in understanding management agreements and contract language
• Excellent computer and systems knowledge: Strong literacy in Microsoft Office Suite (MS Word, Excel and PowerPoint)
• Strong discipline of financial management including financial tracking, budgeting and forecasting
• Knowledge of Financial Systems (Yardi a plus)
• Skilled in Building Management Systems maintenance and monitoring
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50-75% of the time; and extend hands and arms in any direction.
AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
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JD for QA Lead:
Relevant Work experience:
· 3+ years of Games Quality Assurance experience
· 1 - 2 years of proven leadership skills. Experience of leading/ mentoring QA teams
· Functionality testing experience across entire testing lifecycle
· Strong written and verbal communication skills
· Strong knowledge on bug database and test cases execution
· Must have experience in writing and editing test cases.
· Experience on all gaming platforms. i.e., Consoles, PCs, and Mobiles
Skill Required:
· Help setup new projects, taking into consideration the logistics of human, hardware, and software resources.
· Act as primary PTW point of contact for client stakeholders.
· Lead and manage cross disciplinarily teams.
· Responsible for test case creation and execution, bug vetting, and overall quality
· Write daily status and end of project reports.
· Escalate issues affecting the project to internal management and/or the client.
JD for Sr QA:
Relevant Work experience:
· 2+ years of Games Quality Assurance experience.
· 1+ year experience mentoring QA teams.
· Functionality testing experience across entire testing lifecycle.
· Strong written and verbal communication skills
· Strong knowledge on bug database and test cases execution
· Must have experience in writing and editing test cases.
· Experience on all gaming platforms. i.e., Consoles, PCs, and Mobiles is preferred.
Skill Required:
· Help QA Lead with task allocation and mentoring QA team.
· Act as a secondary PTW point of contact for client stakeholders.
· Help QA Lead with test case creation and execution, bug vetting, and overall quality of the work done by the team.
JD for QA Tester:
Relevant Work experience:
· 6+ months of Games Quality Assurance experience.
· Basic knowledge of manual testing on PC/ Console/ Mobile video games.
· Knowledge on defects reporting and providing feedback to enhance the user experience.
· Experience on executing test cases and usage of tools like TestRail.
Skill Required:
· Ability to work either independently or in a team and with other colleagues, sometimes under pressure to meet deadlines.
· Gaming experience on one or more platforms
· The ability to communicate complex information in a clear and concise manner.
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Description -
We seek an experienced and motivated Senior Business Intelligence Analyst with strong analytical skills, Power BI and ThoughtSpot expertise, and the ability to thrive in a multi-cultural environment. In addition to individual analytical prowess, this role requires leadership capabilities to guide and lead a team of contract workers. The successful candidate will collaborate closely with onshore teams, ensuring effective communication and successful delivery of BI solutions.
What a Business Intelligence Analyst - Team Lead does at HP:
Team Leadership:
Data Analysis:
Business Intelligence Tools:
Collaboration:
Multicultural Environment:
Problem Solving:
Documentation:
Continuous Improvement:
Individuals who do well in this role at HP, usually possess:
If you are a seasoned professional with a proven track record in business intelligence and leadership, and you thrive in a multicultural setting, we encourage you to apply for this challenging and rewarding opportunity.
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
#Li-Post
Job -
MarketingSchedule -
Full timeShift -
No Shift premium (Malaysia)Travel -
Not SpecifiedRelocation -
Not SpecifiedEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
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Description -
SEA Lead for ESFM & Trade Marketing Execution manage Extended sales force activities. Building capability of the ESF’s to offer differentiated HP experience to the customers through consultative approach by focusing on the customer value proposition. Creating Policies and strategies for effective management of ESF resources with highest level of productivity in each country. Facilitate support for the country teams to have standardization in entire ESF motion starting from planning, deploying targets, monitoring performance with right sell-out visibility, through dashboarding analytical reports, hiring and grooming of the ESF fleet. Act as a bridge between the HQ and countries to ensure best in class execution on retail trade marketing through standardized systems and processes. Has accountability for results in terms of cost, direction and people management. Calendarization of activities within the given budget and innovative events and activities to have the connect with the right customer segment. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of Staff. Staff members' work may involve strategic issues. Recruits and supports development of direct staff members. Typically reports to MG2 or Director.
Manages and controls activities in multiple countries within Southeast Asia which is part of a larger Greater Asia market. Facilitates coordination with the Trade marketing managers spread across the Southeast Asia region.
What a SEA Lead for ESFM & Trade Marketing Execution does at HP:
Create and manage trade marketing through standardized systems and processes driven through a playbook
Act as a bridge between the category, marketing and country GTM’s
Attract, grow, motivate and maintain the right ESF talent; build a skilled team.
Improve Trade Marketing Communications efficiencies through process, tools and collaboration.
Ensure a world-class Trade Marketing execution, Optimize cost through effective operations and execution quality.
Deliver awareness and demand generation programs that advance category leadership and deliver superior ROI.
Set or lead Trade Marketing strategies, policies, standards and direction across the team.
Contribute to the development and adoption of innovative Marketing principles and ideas across the team.
Contribute as a business leader, advising senior-level management on critical Trade Marketing elements.
Champion and drive adoption of leading-edge Team management and Trade Marketing techniques
Individuals who do well in this role at HP, usually possess:
Degree/Masters in Marketing or Business Management
Minimum 3~5 years of experience in hardcore Trade marketing function in an organization of repute.
Knowledge and experience of best in class extended field force management practices
In-depth understanding of customer journey and related retail elements
Knowledge and experience in related field.
Proven experience of operating in a large high-performance organization.
High levels of tact and diplomacy.
Consultative skills.
Agency and budget management.
Excellent writing, editing and oral communications skills.
Ability to interact with all levels of the company top to bottom, including most senior company management.
Best-in-class presentation and analytical skills
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
#Li-Post
Job -
SalesSchedule -
Full timeShift -
No Shift premium (Malaysia)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
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Description -
As the Southeast Asia Lead for Retail Transformation Projects, the role will be responsible for working closely with the leadership team in helping drive the key projects to tap the retail potential, bridge gaps in the way of working and driving the implementation of digital technologies and change management practices to enhance the overall customer, partner, and team experience. This pivotal role requires a strategic mindset, advanced subject matter knowledge, and the ability to work with the teams across multiple countries in the Southeast Asia region. focus will be on externally transforming the customer journey, partner experience, effective systems for PSI management and internally eliminating the manual work, enhancing the manpower productivity and fostering innovation within the team to think out of the box in solving complex business problems through a project management approach.
What a SEA Lead for Retail Transformation Projects does at HP:
Lead and manage Retail transformation projects aimed at finding the new growth avenues, removing inefficiencies from the system and improving manpower productivity.
Develop and implement best in class digital technologies for organization wise utilization.
Build the muscle to have best in class digital connect till the last mile to offer superior experience to the partners and customers
Enable real time PSI (Purchase, sales, Inventory) visibility to facilitate informed decision making.
Apply advanced subject matter knowledge to drive the adoption of digital technologies and best change management practices.
Work closely with the Southeast Asia country teams to execute change management projects for partners and help build their capability to win loyalty and brand affinity.
Individuals who do well in this role at HP, usually possess:
Degree/ Masters Marketing, or Business Management.
Minimum 3-5 years of experience in Digital/Trade marketing/Project management function in a reputable organization.
Knowledge and experience of best-in-class technologies and tools
In-depth understanding of the customer journey and related retail elements.
Knowledge and experience in the related field.
Proven experience of operating in a large high-performance organization.
High levels of tact and diplomacy.
Consultative skills.
Agency and budget management.
Excellent writing, editing, and oral communication skills.
Ability to interact with all levels of the company, including senior management.
Best-in-class presentation and analytical skills
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
#Li-Post
Job -
SalesSchedule -
Full timeShift -
No Shift premium (Malaysia)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
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Leading our Service Desk Operations, you’ll play a central role in ensuring efficient and effective 24/7 service desk operations within the data centre environment. In this position you will be responsible for leading a team of service desk professionals, optimising service delivery tasks, managing escalations, and ensuring exceptional customer support and incident resolution.
Your key responsibilities:
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LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delight consumers daily across our growing footprint of 15 markets.
Why Join Us?
At LUXASIA, we believe there is beauty within every talent – that is you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.
With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?
Role Purpose:
The Country Talent & Excitement Lead will be responsible for building effective relationships within the organization to enable the smooth operation of people practices. The incumbent will provide the full spectrum of talent solutions and services to support the country’s goals and objectives through the development, implementation, and management of Human Resources processes and programs. He/She will also provide leadership, direction and expertise for the full scope of the Human Resources function; which includes employee engagement, employee relations, reward and recognition, talent acquisition, talent development and planning as well as organizational change management for LUXASIA and other business entities in Malaysia.
Principal Accountabilities
Day-to-Day Duties & Tasks
Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?
If so, you are the one we are looking for. JOIN US and let’s grow together.
To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/
If you have a question for us, please drop us an email here.
We regret to inform you that only shortlisted candidates will be contacted. Thank you.
Note to staffing agencies
Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.
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Technical skills
Nice to have
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As Production Support Lead, you will be the go-to person for our client. Your responsibilities extend to overseeing the intricate landscape of issue management, addressing concerns from both external and internal clients to meet key performance indicators (KPIs) and service level agreements (SLAs). A core aspect of your role involves managing the workflow, ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement.
Your expertise comes to the forefront in Incident & Problem Management, where you lead the analysis, investigation, diagnosis, and problem-solving efforts to identify, troubleshoot, and resolve production issues. Additionally, your involvement in Release & Change Management is crucial, as you support the testing and release processes for production fixes. Facilitating the transition between project support and production support during Service Transition is a key responsibility, ensuring a smooth flow of operations.
The responsibilities will include:
What are we ideally looking for in a successful candidate?
These are also an advantage (but not a must):
Why should you join us?
If this role appeals to you, please apply by Sunday 31st March 2024.
*Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).
Together with our customers, we help over 20 million people from all wealth segments to invest in their future.
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ABOUT US:
PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 4 billion in sum insured.
WHAT YOU’LL DO:
WHAT WE EXPECT OF YOU:
PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!
Join Our Team in Shaping the Future of Insurance
As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.
In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.
If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!
Find out more about us via our website at www.policystreet.com.
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As a global gaming company, we’ve helped millions to fight their way through fearsome mobs in Minecraft Dungeons, battle each other and the environment in Rust: Console Edition and most recently worked with Bethesda Game Studios to craft new adventures for Vault Dwellers around the world in Fallout 76.
Most recently, we worked with Rockstar Games to bring the beloved western experience Red Dead Redemption and its horror companion Undead Nightmare together for the first time on the Nintendo Switch and modern PlayStation systems.
We’re growing rapidly and as a result we’re looking for a People Lead to join our studio in Mid Valley City, Kuala Lumpur. As the People Lead of our Double Eleven KL studio, you’ll support the Global HR Manager to deliver a people-focused service to the KL studio to meet the operational HR needs of the business. The Global HR Manager is based in our UK office, and this is a standalone role in the KL studio working closely with the KL Studio Manager.
This is an excellent opportunity for individuals seeking a role that encompasses both hands-on generalist tasks and strategic business partnering responsibilities. You’ll support core practices like performance management, employee engagement and development, as well leading on organisation building initiatives such as building out our wellbeing support framework.
We can support relocation within Malaysia and have a dedicated Operations team on standby to assist you and your family with every step to us.
Strictly no agencies (sorry guys!) and we’re unable to sponsor a visa for this role.
Would You Enjoy
● Delivering a people-focused service to the KL studio to meet the operational HR needs of the business.
● Helping to create beautiful games.
● Being trusted to work independently and proactively to the highest standards.
● Working with experienced teams in the industry.
What You'll Be Doing
Employee Lifecycle
● Be an employee champion within the business building relationships with KL team members from day one, this including providing advice, support, and acting as a trusted confidante.
● Ensuring that an appropriate induction is carried out for every new starter in the KL studio.
● Coordinate the probation process including setting up probation review meetings, reviewing probation paperwork and issuing relevant letters.
● Performing exit interviews for all departing employees in the KL office.
● Lead on visa, immigration and relocation end-to-end process and one-to-one support.
People (HR) System and Reporting
● Ensure the People (HR) system accurately reflects any changes to terms and conditions.
● Contribute to the continuous improvement of the People (HR) systems and practice.
● Create and update HR reports, including trend data, and use them to prepare regular business presentations.
People (HR) Advice and Guidance
● Partnering with managers to identify, address, resolve significant personnel issues.
● Provide advice and guidance in relation to People (HR) policies and procedures, escalating complex issues to the Global People Manager when necessary.
● Conduct investigations, including grievances, capability, and disciplinary matters, while maintaining records and representing the organisation at hearing.
● Consult on issues related to workplace relations and performance management.
● Monitor absence and supporting line managers through the sickness absence process.
Policy Development
● Develop, maintain, and enhance HR policies, including the employee handbook, to comply with Malaysia legislation.
● Keep up to date with the latest People (HR) trends and best practice.
● Managing and overseeing the KL employee benefits, making recommendations to improve.
Health & Wellbeing
● Driving all wellbeing activity in the KL studio including implementation and continuous review of our wellbeing framework.
● Engage with line managers and team members on a regular basis to inform them of the wellbeing support available.
● Lead on issuing regular communications relating to health and wellbeing offering, initiatives and best practice guidance.
Projects
● Participate and where relevant lead on People & Culture projects.
Qualifications
● All relevant qualifications considered.
What To Expect
● Start your day any time between 8:00am and 10:00am
● 40 working hours per week with a flexible 1 hour lunch break
● Annual leave + gazetted public holidays + leave for your birthday!
● Up to 10 days discretionary annual leave during the end of year holiday break
● 1 day off if you’re moving house
● A personalised development plan mapped against our clear development framework
● Company private healthcare cover in-patient and out-patient for employee, spouse and children
● Access to mental health support via Plumm (includes 4 free video counselling sessions per month)
● Potential for annual performance bonuses and an end of year bonus
● State of the art office facilities
● Constantly improving tools and workflow so you can focus on creativity
● Fast decision-making to allow you to thrive
● Free activities via our Bus Tours programme. Bring your family along for a day of fun
● Free juice, hot drinks and fruit
● Many free team parties to celebrate team and game milestones
● Employee referral bonus (up to MYR5,000!)
● Opportunity to attend and speak at global events as a Double Eleven Ambassador
● Sponsored team activities
● In-studio wellbeing programmes and support
● Opportunity to contribute to our internal Employee Diversity and Equality Network
● Free game codes, game swag and merchandise
● Maternity, paternity, adoption and dependent leave available.
● Free on site parking
Ways to reach us
If you have a general query or if you need support with your application and/or an alternative way to apply, please do not hesitate to contact our Recruitment team at jobs@double11.com
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About GBG
GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions.
With over 30 years’ experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud.
Why you should be@GBG
The team
Professional Services Team, SEA
We provide our solutions on a global scale. Southeast Asia (SEA) is central to the group’s growth plans and presents GBG with a significant opportunity to address both existing and new clients' business objectives with a full solution showcase. Importantly we consistently put the customer first and by doing so we focus on providing high quality customer service, this delivers improvements to the customer’s journey, which will generate enhanced profitability.
The team is responsible for providing professional services to address business objectives in the areas of risk prevention and fraud detection. To offer state-of-the-art software solutions and provide comprehensive client delivery and consulting support using our expertise and flexible, client-focused approach.
The role
The Technical Delivery Lead role is a team lead role that contributes to the successful deployment of GBG products and consulting for high customer satisfaction with existing customers in APAC and EMEA.
The role will oversee all the issue that potentially raised in a project by both business analyst and technical analyst, but also directly involved in any software customisation based on client request(s) which require a code change to our products. A key part of the role will be ensuring our solutions are delivered to high standards of quality and excellence.
What you will do
Project Delivery
Development
Documentation
Technical Support
We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.
As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more!
Next Steps
If you’re interested, please apply! We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.
As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch.
Make life@GBG work for you.
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The client experience team provide omnichannel communication support, effective case management and administrative processing to meet agreed Service Level Agreements (SLA) for our clients. We are the first point of contact and trusted to provide accurate information about our propositions and resolve issues that arise, which sometimes means escalating to the appropriate team.
The client experience team provide factual information to assist clients in making informed decisions and support administrative processing to ensure service objectives are met.
Specific Role Responsibilities:
Ensures that there is a business perspective on how any new technical capabilities will be integrated into the business
Review new or re-engineered processes end to end including gap analysis, process improvement, design, documentation, operational readiness and implementation.
Ensure process changes are firmly embedded and understood by the business which includes procedure and training documentation
Develop and design testing scenarios and test plans that can be leveraged for existing and future projects, this includes ensuring that tests reflect realistic operational business conditions and processes.
Supports and engages with experts and stakeholders to ensure continuous improvements are identified.
Ensures the correct implementation of standards and procedures.
Actively contributes to the development of new operational initiatives and ensure successful implementation
Proactively works to ensure effective working relationships within the team and with those whom the team interacts with.
Undertake any other projects/tasks as may reasonably be required to facilitate the smooth transition and management of the Customer Experience Team.
Experience Required:
Minimum 5 years’ professional experience in the financial service industry;
Subject matter expertise in Wrap and IDPS
Strong understanding of the Australian financial services industry, regulations and obligations with particular emphasis on the provision of superannuation, wealth and financial advisory support services as part of a platform proposition.
Demonstrable track record of building relationships, dealing with key stakeholders of an organisation internally and externally
Attitude to execute, deliver and succeed;
Analytical thinking and problem solving abilities;
Excellent organisational and time management skills;
Have strong attention to detail;
Confident, proactive and able to take initiative;
Highly developed written and oral communication skills;
Ability to work under pressure to multiple firm deadlines;
Strong Excel, PowerPoint and Visio and other resource management tools essential.
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).
Together with our customers, we help over 20 million people from all wealth segments to invest in their future.
Official account of Jobstore.
If you don't have a Malaysian citizenship, but are living in Malaysia or if you are planning to move to Malaysia and are looking for jobs that can sponsor you, it is up to each individual employer on how it handles international candidates. We encourage you to read our blog post to help provide more information: 7 Easy Steps to Find Jobs in Malaysia As A Foreigner.
Have you tried following up? If you did not follow up with an email or phone call, how do you determine if the company received your job application? Enquire where they are in the review process and and then ask if they received your submission. While it would be great to receive a response from the company, sometimes it doesn’t happen. Take the initiative to follow to ensure your application has been received.
The period of the application process will vary, depending on the type of job you are applying for and your previous employment experience.
There are 6 position levels and each level can be associated with a salary range and different types of job titles. Jobs levels can be categorised into: non-executive, fresh/entry level, junior executive, senior executive, manager and senior manager.
Within Jobstore, there are hundreds of variations of jobs. Read through the job descriptions to find out about the typical responsibilities and employers for each job, so you can see what’s involved and who might employ you.