it analyst jobs in petaling jaya

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution-driven tools.

Job Brief:

Responsible for providing end users support such as troubleshooting PC/Notebook, configure software, troubleshoot applications software, ip phone configuration, installing ip phone, tablets (e.g.. iPad), smart phones (ex. Blackberry's, iPhone, Samsung), printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. IT engineer has to perform their daily tasks by providing a high level of customer service to the end user.

Job Responsibilities:

• General
• Provide level 1 support (assistance through phone call)
• Provide level 2 users support (onsite support by attending to end user) on the following: o Troubleshooting network operating system, software and hardware o Being familiar with network operating system, software and hardware o Work within a ticketing system and create documentation for new processes o Training staff to maximize the potential of existing technology o Taking new users through the orientation process o Providing individual support and training upon request o Providing recommendations about support and information access o Maintaining an updated inventory of software, hardware and resources o Demonstrated aptitude for continuous learning and innovative thinking o Able to work independently and in a team environment o Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
• Performing any other IT related duties assigned.
• Performing after hour on-call work when necessary.
• Support remote users problem from Branches where necessary.
• Prepare log tickets on any users request attended and close the ticket upon issue resolved.
• Prepare a resolution after each log tickets has been done.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Computer Science / Information Technology
• Preferably Executive specializing in Information Technology or equivalent.
• Fresh graduates are encouraged to apply
• Good communication skills in English,Malay language for both spoken and written

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution-driven tools.

Job Responsibilities:

• Analyse and recommend improvements of the overall operations and efficiencies of IT Infrastructure (Network, Server, Cloud System, Storage, Backup etc) to support current and meet future business requirements.
• Maintain a proactive approach in attending to users’ requests, identify and troubleshoot problems, enquiries, provide advice and follow-through in meeting user needs and expectations within a stipulated time to ensure the smooth operation of the end user needs and system availability.
• Maintain the infrastructure health by performing daily monitoring, patch updates, configuration review and hardware replacement when is needed.
• Liaise with vendors to ensure projects, services and tasks are implemented as per specification and timely manner.
• Prepare technical documentation, system manuals, workflow processes, procedures and guidelines and update according to SOP.
• Ensure the completion of new equipment setup or configuration changes according to the maintenance schedule or recommended changes.
• Ensure Program and System Integration Testing is conduct effectively, feedback is gathered, and revisions are tested, validated, and documented.
• Assist in every related area of IT Infrastructure whenever required to ensure the continuous smooth running of the MIS department.
• To perform any other tasks or assignments as directed by the management from time to time.

Job Requirement:

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in Engineering (Computer / Telecommunication),Computer Science / Information Technology
• Preferably at least 3 years of related working experience.
• Preferably Executive specializing in Information Technology or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 Contract positions available

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution-driven tools.

Job Brief:

Responsible in providing first level support through taking calls and handling the resulting incidents or service requests using the incident management and request fulfillment processes. Escalating incidents that are unable to resolve at first level to IT engineer for second level support and track the incidents until closure.

Job Responsibilities:

• Responsible for providing level 1 printing support like checking on paper jam, changing of toner and escalate to service team for onsite support.
• Provide Level 1 and Level 2 support on helpdesk matters including but not limited to troubleshooting network operating system, software and hardware problems
• Work within a ticketing system and create documentation for new processes
• Provide training as and when needed to customers to maximize the potential of existing technology
• Taking new users through the orientation process
• Providing recommendations about support and information access
• Maintaining an updated inventory of software, hardware and resources
• Performing any other IT related duties assigned.
• Prepare and resolve log tickets on any users request attended and close the ticket upon issue resolved.
• Responsible for documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

Job Requirement:

• Candidate should possess a Primary / Secondary School, Professional Certificates, Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology
• Preferably at least 1 year of related working experience.
• Preferably Executive specializing in Information Technology or equivalent.
• Good communication skills in English,Malay language for both spoken and written

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution-driven tools.

Job Brief:

Responsible in providing first level support through taking calls and handling the resulting incidents or service requests using the incident management and request fulfillment processes. Escalating incidents that are unable to resolve at first level to IT engineer for second level support and track the incidents until closure.

Job Responsibilities:

• Responsible for providing level 1 printing support like checking on paper jam, changing of toner and escalate to service team for onsite support.
• Provide Level 1 and Level 2 support on helpdesk matters including but not limited to troubleshooting network operating system, software and hardware problems
• Work within a ticketing system and create documentation for new processes
• Provide training as and when needed to customers to maximize the potential of existing technology
• Taking new users through the orientation process
• Providing recommendations about support and information access
• Maintaining an updated inventory of software, hardware and resources
• Performing any other IT related duties assigned.
• Prepare and resolve log tickets on any users request attended and close the ticket upon issue resolved.
• Responsible for documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

Job Requirement:

• Candidate should possess a Primary / Secondary School, Professional Certificates, Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology
• Preferably at least 1 year of related working experience.
• Preferably Executive specializing in Information Technology or equivalent.
• Good communication skills in English,Malay language for both spoken and written

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

About the Role

·         Overall 3-5 years’ experience in implementation of Microsoft Dynamics Business Central / NAV projects

·         Knowledge of Financial & Distribution Modules is mandatory. Knowledge of Retail, Manufacturing, Projects, Warehouse, Service Modules would be preferred.

·         Should have worked complete life cycle of at least 2 projects.

·         Ability to conduct and lead requirement workshops. Provide training and post-implementation support to end users. Should be able to independently manage end to end implementation cycle.

·         Communicate gaps with technical consultant

·         Onsite & remote support

·         Possess sound domain knowledge across multiple industries/verticals

·         Must have experience in third party integration

About You

·         Diploma/Degree in Finance background preferred

·         Methodology like Agile, Waterfall, etc

·         Flexibility to travel in the region when required

·         Preferably certified consultant in Microsoft Dynamics

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

About the Role

·         Overall 3-5 years experience in Microsoft Dynamics Power Apps, Power BI and SQL Server

·         Should have worked complete life cycle of at least 2-3 projects.

·         Plan and develop projects with Microsoft Power Apps.

·         The projects to be developed include but are not limited to: (1) Power Virtual Agents - to develop a chatbot on a Sharepoint site; (2) Power Automate - to automate reports that will be shared with external stakeholders.

·         Support cross-functional project teams consisting of business teams, IT operations, and more

·         Support SIT, UAT, and production and fix the defect within the agreed SLA

·         Complete the documentation required including the source codes, technical specification, and unit test result

·         Design and Develop dashboards and interactive visual reports using Power BI

·         Analyze data sources and present data through reports

·         Convert business requirements into technical specifications

·         Design, develop, test, and deploy Power BI scripts

·         Develop reports or dashboards using PowerBI and integrate with D365CS

·         Develop Power BI reports and integration to Microsoft Dynamic 365 CRM

·         SQL optimization

·         Coordinate with team members for performance improvement

·         Communicate clearly with functional consultant

About You

·         Diploma/Degree in Information Systems/Computer Science or related fields

·         Understanding of Project Implementation Methodology like Agile, Waterfall, etc

·         Flexibility to travel in the region when required

·         Preferably certified consultant in Microsoft Dynamics

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

About the Role

·         Overall 3-5 years experience in implementation of Microsoft Dynamics CRM / CE

·         Should have worked complete life cycle of at least 2-3 projects.

·         Strong understanding of Microsoft Dynamics 365 CRM

·         Design, develop, deploy, customize and integrate Microsoft Dynamics CRM with other systems

·         Configure and customize on standard workflows, dashboards, forms, views and develop standard or custom reports

·         Develop reports or dashboards using PowerBI and integrate with D365CS

·         Develop web application, web API, console application, window services to integrate with D365CS

·         Develop a script to migrate existing CRM to D365CS

·         Complete the documentation required including the source codes, technical specification, and unit test result

·         Support SIT, UAT, and production and fix the defect within the agreed SLA

·         Develop Power BI reports and integration to Microsoft Dynamic 365 CRM

·         Communicate clearly with functional consultant

About You

·         Diploma/Degree in Information Systems/Computer Science or related fields

·         Understanding of Project Implementation Methodology like Agile, Waterfall, etc

·         Flexibility to travel in the region when required

·         Preferably certified consultant in Microsoft Dynamics

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities