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Minimum of 1-year relevant working experience with Degree in Computer Science, or Information Technology / Management, or Engineering or related discipline.
Able to work permanent evening shift, Monday to Friday.
Strong Service Management knowledge including ITIL process framework, remote management tools, technical processes and application. ITIL Foundation Certificate as a minimum.
Fluent English language skills in both spoken/written including explaining technical concepts in non-technical client facing language. French desirable.
Experience in Knowledge Management, documenting processes and Knowledge Base articles is an advantage.
Experience in Continuous Improvement: understand the methodology to continuously improve the processes by eliminating defects or identifying enhancements is an advantage.