Customer Service Support 客服专员 (Mandarin Speaker)
Kuala Lumpur, Federal Territory of...
11 hours ago
Job Responsibilities:
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up...
Job Responsibilities:
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Ensure high levels of customer satisfaction through excellent sales service and resolving customer queries.
- Assess customers’ needs and provide assistance and information on product features.
- Monitor trading activities and transactions of customer.
- Deliver the information of price lists, sales promotion, special incentives, and campaigns.
- Processes sales quotations and orders in accordance with SOP with highly expectation on compliance as well as information accuracy and timeliness.
- Perform order processing related duties from assigned markets such as to verify orders to ensure data accuracy and service level requirement.
- Work with other functional team to ensure a smooth order release arrangement for shipment to ensure no payment risk.
- Follow and achieve department's sales goals.
Job Requirements:
- Candidate must possess at least SPM/UEC or equivalent.
- Required language(s): Proficient in Mandarin and English (oral & written).
- Related work experience in Customer Service field/Finance or Trading industry will be an advantage.
- FRESH GRADUATES are encouraged to apply.
- Willing to work on Weekends, Public Holidays & Shifts (occasionally).
- Excellent interpersonal, written and oral communication skills.
Perks & Benefits
- Commission,KPI and bonus
- Allowance (travel stipends, transportation, etc.)
- Nearby public transport
- Central location
- Medical insurance
- Personal leave
- EPF & SOCSO Provided, Annual & Medical Leave and Insurance
- Training provided
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
Rynat Information Technology Financial is an online brokerage brand that provides global Securities, Futures, and CFDs Trading under the onshore regulatory framework. Our goal is to provide one-stop global investment and financial trading services for high-net-worth clients through a global layout.
Rynat Information Technology是一个在线经纪业务品牌,在岸监管框架下提供全球证券、期货和价差合约交易。我们的目标是通过全球布局为高净值客户提供一站式的全球投资和金融交易服务。
It’s an online brokerage brand that provides professional investors with global financial instruments (CFDs) on our trading platform. we proudly offer transparent access to the trading market, powerful trading platforms with highly competitive trading costs, the best trading execution and diversified trading products, exceptional execution speed, and high-quality customer service.
此外,我们的交易平台将为专业投资者提供全球金融工具(CFDs)。我们提供透明的交易市场入口、具有高度竞争力的交易成本的强大交易平台、最佳的交易执行和多样化的交易产品、卓越的执行速度和优质的客户服务。