field engineer jobs in cyberjaya

This role is based in Cyberjaya, Malaysia.

As a Level 2 Hybrid Cloud Engineer, you will be dedicated to improving and supporting our managed services customer environments. The team provides expert support and works towards ensuring our customers experience improved reliability and security over time.

In this role, you will be part of an experienced cloud engineering team where you will be escalated by our service desk to resolve customer requests, respond to alerts, implement changes and proactively monitor customer cloud environments.

We are looking for someone with Azure base troubleshooting experience and who wants to further enhance their career deeper as a cloud engineer. This is a great opportunity as you will be working with a group of experienced and collaborative cloud engineers supporting modern technology solutions in a positive environment focused on giving you opportunities to learn and grow.

The person

• Ability to work in a complex environment with customers and colleagues located across multiple sites
• Familiarity with ITIL framework and ITSM tools such as Service Now
• MUST be Willing to work on a 12 hour rotational shift (day & night) including weekends

Exposure and understanding of the following would be looked at favourably:

• Understanding of Azure components including:
  • Tenant
  • Subscription
  • Resource Groups and resources
  • VM
  • Storage
  • Tags
  • Azure role-based access and Azure AD

Good to have skills but not mandatory:

• Microsoft Defender and Sentinel security
• Automated patching of Windows VM servers
• Apps and website Certificate renewals
• Az-900 or Az-104 certified

• Ensure Logicalis intranet architecture and UI reflects the strategy and users can search for what they need easily.
• Increase user adoption of global teams using the platform, supporting in the creation of new areas to share content.

Your experience

Required:

• Working on service requests to configure customer environments or provide information
• Investigate incidents and outages across the public cloud platform
• Respond to escalations and ensure that they are resolved in a timely manner
• Monitor customer environments for trends and problems
• Develop proactive solutions that lead to a reduction in service ticket volumes while maintaining operational health and following appropriate change processes
• Maintain compliance targets for all customer environments
• Document solutions and knowledge in the Logicalis knowledge management system
• Hands-on experience in working on Azure based troubleshooting at L1 and/or L2 level.

What's in it for you?

As a valued member of Logicalis, you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Helpdesk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we'll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Find your own method for collaboration and productivity to achieve a happy balance.

About Logicalis Asia Pacific MSC

Logicalis Asia Pacific MSC is a division of the Logicalis Group, an international IT Solutions Integrator who employs 6,500+ staff, across 65 locations worldwide. With operations in Melbourne, Sydney, and Malaysia. Logicalis Asia Pacific enables organisations to transform their internal capabilities and gain greater business value from their IT investment.

The Role?

To deliver on our objective of providing world class managed services for our customers.

As an Engineer, you will provide support for all technology issues and requests that are escalated by the service desk analysts. Your core objective is to restore service for the customer as quickly as is possible and, where further escalation is required, provide a single point of contact and ownership.

You will:

• Provide technical support by remote diagnostics, troubleshoot, check for customers' incidents and resolve within the agreed SLAs;
• Ensure all policies, procedures and work instructions are followed in the interests of customer satisfaction and contractual obligations in agreed hours;
• Consult with clients and business to provide support on availability, capacity, continuity of assigned technologies and functionality of services;
• Pro-actively identify, analyze and resolve problems to optimize systems and minimize risk, document workarounds and implement changes as and when required;
• Daily backups and media actions performed as per SLA.
• Ensuring accurate and comprehensive notes are entered into the ITSM tool for each event managed to ensure the best possible customer experience is delivered

• Knowledge and experience in two or more of these technology areas:- Wintel , VMware, Hyper-V, Backup & Storage, O365 and Active Directory.
• Knowledge on Cloud and as-a-Service computing platforms is an added advantage
• Experience with vendors such as EMC, Cisco, NetApp, Microsoft, VMWare, HP Storage, Linux, Commvault and SCCM would be an advantage
• Familiar with Level 2 technical operational troubleshooting and support
• Understanding and experience in Change Management Methodologies.
• Industry certification with one or more of the following certifications; MCSA, MCSE or MCITP
• Traits in line with our company values - key to this role would be: “Obsessed” with customer outcomes, being “Action” orientated and possessing an innate sense of “Teamwork”
• An analytical and systematic approach to issue resolution, coupled with excellent relationship management skills will see you excel
• Also if any of these 3 words resonates with you "Confidence", "Capability" and "Curiousity", we would like to hear more from you.

Other work requirements

• MUST be able to work SHIFT in Cyberjaya (Rotational shifts including weekends)

As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Helpdesk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Find your own method for collaboration and productivity to achieve a happy balance. #Ll-Hybrid

Here at Logicalis ,
We encourage everyone to apply and give us a chance to evaluate your skills and experience. We are all learning on the job, and although the listing above has been carefully compiled, we are also open-minded and interested to hear about the value you can bring to the role and Logicalis.

About Us

Logicalis Australia is a division of the Logicalis Group, an international IT Solutions Integrator who employs 5,800+ staff, across 65 locations worldwide. With operations in Melbourne, Sydney, Brisbane and Cyberjaya, Malaysia. Logicalis Australia enables organisations to transform their internal capabilities and gain greater business value from their IT investment.

The Team

The Managed Services Hybrid Cloud team is steadfast to deliver a world class managed cloud services for our customers. This practice consists of a dedicated team focusing on responding to our immediate customer needs and continuous service improvement. Team members rely on each other for success and positive customer outcome is front of mind in each interaction.

The Role

As a Senior Azure Cloud Engineer, you will be a part of a team dedicated to improving our managed services customers environments. The team will provide operational support and ensure customer environments are ever improving. You will follow a consistent framework to systematically improve our customer environments.

Your work life will revolve around these responsibilities:-

• Resolve incidents, service requests, and other tasks within Service Level Agreements (SLA).
• Take the lead to identify problems by analysing customer trends and recurring issues within the customers environments.
• Develop and deploy permanent corrective fixes following appropriate change management processes.
• Document solutions and knowledge in the knowledge management system.
• Provide escalation support and mentor junior engineers.
• Help to onboard new clients in a timely manner ensuring compliance to SOW.
• Periodically review products and services to identify improvements and contribute to the future enhancement road map.

What will you bring?

• Hands-on experience in implementing and supporting cloud-based solutions in Azure.
• Display and apply a customer first attitude in each interaction.
• Illustrate an understanding of wider business goals and objectives.
• Have a strong technical background in Cloud solutions and Security.
• Be conscientious of workload and work distribution working autonomously.
• Pride yourself on being a self-starter who works well under pressure with a high attention to detail.
• Exhibit excellent customer management skills and a strong understanding of Service Level Agreements and;
• Have a passion and desire to develop and share knowledge.

What’s in it for you?

As a valued member of ‘Logicalis' you will enjoy several benefits, such as;

• Modern offices: located in Melbourne, Sydney, and Malaysia
• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Find your own method for collaboration and productivity to achieve a happy balance.

About Logicalis Asia Pacific MSC

Logicalis Asia Pacific is a division of the Logicalis Group, an international IT Solutions Integrator who employs 5,800+ staff, across 65 locations worldwide. With operations in Melbourne, Sydney, Brisbane and Cyberjaya, Malaysia. Logicalis Australia enables organisations to transform their internal capabilities and gain greater business value from their IT investment.