URGENT HIRING - Customer Service - Mandarin & Cantonese
Kuala Lumpur, Federal Territory of...
3 days ago
Job Highlights
- KPI Incentives/ Allowances
- Medical Insurance, Medical Leave & Annual Leave
- Near to public transport - MRT Conchrane Station (Office Sunway Visio)
Role & R...
Job Highlights
- KPI Incentives/ Allowances
- Medical Insurance, Medical Leave & Annual Leave
- Near to public transport - MRT Conchrane Station (Office Sunway Visio)
Role & Responsibilities
- This role will be able to handle inquiries via all supported media channels both inbound and outbound services and required to represent the organization appropriately to all guests and partners.
- Responsible for answering incoming calls, emails & chat transactions from customers on inquiries, complaints, problem solving and to provide quality service that exceeds the guest's expectation, coupled with real-time escalations.
- Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
- Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.
- Ensuring excellent service is delivered to customers
Job Requirements
- Candidate must possess at least SPM/O level, Professional Certificate, Diploma, Bachelor’s Degree in any field
- Fresh graduates are encouraged to apply
- Languages required: Traditional Mandarin & Cantonese (speak, read & write)
Benefits Offered
- EPF, Socso & EIS
- Medical Leave & Annual Leave
- KPI Incentive
- Medical insurance
- Competitive salary package
- Training provided
- Fast career advancement opportunity
- Cross culture & fun working environment
Perks & Benefits
- Nearby public transport
- Central location
- Medical insurance
- Open culture
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Service Admin - Kelantan Service Team
6 days ago
Job Responsibilities:
- Excellent verbal and written communication skills.
- Able to work in a fast-paced environment.
- Basic knowledge of Microsoft Office, especially Excel, Word and Power Point.
- Receives all inbound...
Job Responsibilities:
- Excellent verbal and written communication skills.
- Able to work in a fast-paced environment.
- Basic knowledge of Microsoft Office, especially Excel, Word and Power Point.
- Receives all inbound shipments into database system.
- Proficient with database processes and usage.
- Performs other duties as assigned.
- Thumbprint registration to new joiner.
- Help Technician to fill-in data in system for any product faulty.
- Assist walk-in customer to warehouse/service branch.
- Daily mileage and attendance checking.
- Claim verification, courier hardcopy receipts to HQ.
Job Requirement:
- This position to be based in Kelatan
- Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Business Studies / Administration / Management
- Preferably at least 2 years of related working experience.
- Preferably Non-Executive specializing in Administrative / Clerical or equivalent.
- Required spoken language(s): English, Malay.
We are here with one vision, to perfectly complements our ambition to position SK magic as the premium brand and consumer choice for home appliances in Malaysia.
Fresh Graduate Opportunity - Customer Service (Cantonese) - Up to RM3500
Kuala Lumpur, Federal Territory of...
3 days ago
Job Highlight:
- KPI Incentives/ Allowances
- Medical Insurance, Medical Leave & Annual Leave
- Near to public transport - MRT Conchrane Station (Office Sunway Visio)
Role Summary...
Job Highlight:
- KPI Incentives/ Allowances
- Medical Insurance, Medical Leave & Annual Leave
- Near to public transport - MRT Conchrane Station (Office Sunway Visio)
Role Summary:
Wondering how it feels working in a global established BPO sector with regions across the world? Be part of us now! As a client support contributor, your role is vital to the business success of Webhelp! You will act as main contact point to engage with our client from global Tech industries to manage their business issues.
So what’s your mission as Webhelper?
You will be responsible on the key projects includes:
- Ensure a continuous engagement with our key clients on their business inquiries via communication platforms including live chats, emails, and phone calls
- Act as main point of contact for managing diverse business issues from our key clients including product knowledge, functionality information, and assistance on technical aspects of the business services
- Ensure a proper documentation procedures with clients, data accuracy in the relevant contact management system, and enhance a variety of media sources that interface with the service centre
- Deliver a WOW customer experience to ensure the branding of Webhelp in market
Let us know more about you?
If you found you have passion to engage with people for business success and have the following criteria, we would like to speak to you!
- A minimum SPM qualification from Secondary education. It will be an advantage if you have a diploma, bachelor’s degree, or professional qualification in any areas of study
- A fresh graduate but have passion on exploring career in BPO industry? Yes sure!
- A great communicator and strong interpersonal skills during people interaction
- A proficient speaker and writer using English and Cantonese. Why? You will be handling business issues from our global client in Hong Kong market
- You have relevant experience in customer service, client support, technical support in BPO or any relevant services sector before? That’s a plus point for you!
- You are willing to tailor your working schedule based on the business needs of our global clients to ensure a strategic interaction and efficient business process
Thinking what’s make you to join our global team? Here’s why:
Apart from local statutory benefits, leaves and contributions, you will be rewarded with competitive remuneration package including:
- Competitive salary package
- KPI allowance
- Medical insurance
Perks & Benefits
- Nearby public transport
- Central location
- Medical insurance
- Open culture
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Customer Service Agent - 25 Jan intake
Kuala Lumpur, Federal Territory of...
2 weeks ago
Job Description:
- Primarily act as the interface via various contact channels, setting realistic expectations, resolving refund and product related problems, and providing support to the customer ensuring a high level of satisfaction...
Job Description:
- Primarily act as the interface via various contact channels, setting realistic expectations, resolving refund and product related problems, and providing support to the customer ensuring a high level of satisfaction.
- Primarily handle inquiries via social media platforms (i.e: Live Chat, Email, Voice, Inbound and Outbound Call) pertaining to orders, refund, payments, shipping, vouchers and etc from both seller and buyer through native channels or through Salesforce
- This position is expected to provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond back to users via call-back, email and social media on timely manner
- Manning of respective escalation queues and backlogs focusing on cases such as Payments, Refund, Cross Border etc
- To meet Key Performance Indicators (KPI)
- Provide an effective solution for customer disputes issue
- To communicate effectively and accurately when communicating with users & stakeholders including updating case details appropriately in the system
- To take on ad-hoc projects/assignments
- Undertake any other duties as-and-when assigned by Management.
Job Requirements:
- Candidate should possess a SPM/Diploma / Advanced Diploma/Certificate Bachelor Degree or equivalent in any field
- Fresh graduates are welcome to apply!
- Preferably Executive specializing in Customer Service or equivalent
- Preferably at least 1 year of related working experience in a Contact Centre
- Experience in managing Live chats, emails, voice, inbound calls, outbound calls will be added advantage
- Both fresh graduates or experienced applicants are welcome
- Strong communication skills in email, face-to-face conversation, and messenger discussion
- Good communication skills in English, Malay language for both spoken and written.
- Business writing skill is mandatory
- Strong logical thinking and problem-solving skills at all times
- Able to work independently in a fast-paced environment
- Good team player, positive attitude and eager to learn
- Fast learner and able to adapt to changes
- Ability to multi-task, prioritize and manage time effectively
- Demonstrate teamwork all the time
- Willing to work on (24/7) shift, 5 days weekly, 8 hours daily
We are an award winning Malaysian company in the areas of Customer Experience, Learning & Training, Human Resource Outsourcing ,Talent Management and Business Process Outsourcing (BPO). Providing cost effective contact centers, Business Process, IT and Managed services from Malaysia. Our on-shore and off-shore delivery capability span the region; we are able to craft end-to-end solutions for customer support, sales, telemarketing, collections, customer service as well as internal IT and Business services.|
Fresh Graduate Opportunity - Customer Service (Mandarin) - Up to RM3500
Kuala Lumpur, Federal Territory of...
3 days ago
Job Highlight:
- KPI Incentives/ Allowances
- Medical Insurance, Medical Leave & Annual Leave
- Near to public transport - MRT Conchrane Station (Office Sunway Visio)
Role Summary...
Job Highlight:
- KPI Incentives/ Allowances
- Medical Insurance, Medical Leave & Annual Leave
- Near to public transport - MRT Conchrane Station (Office Sunway Visio)
Role Summary:
Wondering how it feels working in a global established BPO sector with regions across the world? Be part of us now! As a client support contributor, your role is vital to the business success of Webhelp! You will act as main contact point to engage with our client from global Tech industries to manage their business issues.
So what’s your mission as Webhelper?
You will be responsible on the key projects includes:
- Ensure a WOW customer experience and quality services that in line with contractual Key Performance Indicator (‘KPIs’)
- Deliver the business issues of clients through understanding the needs of issues and business module, and provide strategic resolution with utilization of existing knowledge of standard operating procedures (SOP) and resources
- Attend attentively to clients’ needs and concerns; and demonstrate empathy while maximizing opportunity to build rapport with our clients
- Promote the professional manners, courteous, and friendly during the business transaction with the clients
- Ensure a thorough understanding of our standard operating procedures (SOP) to ensure the most quality and accuracy form of support.
Let us know more about you?
If you found you have passion to engage with people for business success and have the following criteria, we would like to speak to you!
- A minimum SPM qualification from Secondary education. It will be an advantage if you have a diploma, bachelor’s degree, or professional qualification in any areas of study
- A fresh graduate but have passion on exploring career in BPO industry? Yes sure!
- A great communicator and strong interpersonal skills during people interaction
- A proficient speaker and writer using English and Mandarin. Why? You will be handling business issues from our global client in Taiwan market
- You have relevant experience in customer service, client support, technical support in BPO or any relevant services sector before? That’s a plus point for you!
- You are willing to tailor your working schedule based on the business needs of our global clients to ensure a strategic interaction and efficient business process
Thinking what’s make you to join our global team? Here’s why:
Apart from local statutory benefits, leaves and contributions, you will be rewarded with competitive remuneration package including:
- Competitive salary package
- KPI allowance
- Medical insurance
Perks & Benefits
- Nearby public transport
- Central location
- Medical insurance
- Open culture
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Customer Service Agent - 16 Jan 2023
Kuala Lumpur, Federal Territory of...
2 weeks ago
Job Brief:
The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product. This position will be part of Customer Se...
Job Brief:
The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product. This position will be part of Customer Service, which handles inquiries from Singapore sellers and buyers via various channels (voice, email, online chats, case management, etc). The role reports directly to the Team Leader of Customer Service.
Job Responsibilities:
- Primarily act as the interface between buyer and seller via various contact channels, including voice, email, online chats, case management, etc.
- Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.
- Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
- Primarily handle escalations related to manager callbacks and service recovery cases via emails.
- This position is expected to provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond to users via call back, email and social media on a timely manner
- Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
- To meet Key Performance Indicators (KPI)
- To record case details in Customer Relationship Management (CRM)
- Communicate effectively by providing accurate information to the users, external partners and stake holders
- Provide an effective solution for customer disputes issue
- Assume additional responsibilities as assigned
- Communicate effectively with team members
- To take on ad-hoc projects/assignments
- Undertake any other duties as and when assigned by Management.
Job Requirements:
- Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in any field
- Preferably Executive specializing in Customer Service or equivalent
- Preferably at least 1 year of related working experience in a Contact Centre
- Experience in managing Live chats, emails, and inbound calls
- Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)
- Strong communication skills in email, face-to-face conversation and messenger discussion
- Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
- Business writing skill is mandatory
- Good typing skill
- Strong logical thinking and problem-solving skills at all times
- Able to work independently in a fast-paced environment
- Good team player, positive attitude and eager to learn
- Fast learner and able to adapt to changes
- Ability to multi-task, prioritize and manage time effectively
- Demonstrate teamwork all the time
- Willing to work on (24/7) shift, 5 days weekly
We are an award winning Malaysian company in the areas of Customer Experience, Learning & Training, Human Resource Outsourcing ,Talent Management and Business Process Outsourcing (BPO). Providing cost effective contact centers, Business Process, IT and Managed services from Malaysia. Our on-shore and off-shore delivery capability span the region; we are able to craft end-to-end solutions for customer support, sales, telemarketing, collections, customer service as well as internal IT and Business services.|
Sales and Service Engineer
1 day ago
Brief Job Description:
As a Sales and Service Engineer, you will use your technical knowledge along with sales skills to provide engineering support and advice on a range of company products. And also provide hands-on techn...
Brief Job Description:
As a Sales and Service Engineer, you will use your technical knowledge along with sales skills to provide engineering support and advice on a range of company products. And also provide hands-on technical support for our core product installation, troubleshooting, repairing and preventive maintenance at company workshop or customer’s site.
Responsibilities:
- Establishing new customers, service and maintaining existing clients, managing and interpreting customer requirements.
- Handle reports which include of service reports and respond to technical issues pertinent to our range of product or service performance and system solutions.
- Travelling to visit clients, ensure to call regularly customers to maintain good relations and follow up on leads.
- Preparing quotation, close sales, co-ordinate sales projects, providing pre-sales and after sales technical assistant, conduct training and product presentation when necessary.
- Active participation in assisting tender process, negotiating and closing sales by agreeing terms and conditions.
- Update activities, report and sales forecast plans at CRM.
- Marketing support by attending trade shows, conferences and other marketing events.
- Undertake any other duties as assigned by Managers from time to time.
Requirements:
- Minimum Advanced / Higher / Graduate Diploma in Engineering / Mechanical / Electronic or equivalent experience.
- 1 – 2 years sales experience in a technical field will be a plus.
- English, Bahasa Malaysia or Chinese literacy.
- Good written and verbal communication skills.
- Be willing to travel most of the time.
- Possess own car and a valid driving license.
- Proficient in use of MS Office Applications (Words, Excel, PowerPoint).
- Dedicated, high level of integrity, resourceful and able to work independently.
- Full-time position(s) available.
Perks & Benefits
- Commission and bonus
- Allowance (travel, transportation, etc.)
- Medical insurance
- Personal leave
- Personal development opportunities
Essmart Systems Sdn Bhd was established since 1993 to supply industrial products which began with SKF Lincoln Lubrication Systems. This is a preventive maintenance solutions to protect moving parts in the machinery from premature failure. Our philosophy is providing solutions for better performance for our customers. We continually strive to enhance our product range to serve our customers better and more effectively.
o Lubrication Technologies
o High Pressure Technologies
o Corrosion, Scale & Paraffin Protection Technologies
o Plant Safety Inspection and Monitoring Technologies
o Material Dispensing Technologies
o Marine Oil & Gas Base Technologies
We deal in the importation of well-known international brands lubrication system, pump and spray equipment mainly from Germany, US and Europe.
Below are the services provided by us:
- Installation & commissioning of lubrication systems.
- After sales service.
- In house & on-site maintenance.
- Provide top side machinery and equipment reliability maintenance services covering fabrication, installation, commissioning, repairs, overhauling and retrofit works.
- Periodical site inspection / equipment’s performance audit.
For more details, please visit www.essmart.com
