Total 367 customer experience manager jobs in petaling jaya

You will be responsible for our customer service and sales administration for custom golf club products. Together you will work with the product and sales team to provide a best-in-class customer experience from ordering to delivery. You will manage the issuance of Titleist & FJ products to key players throughout Malaysia. 

Responsibilities:

• Ensure all custom orders are processed timely and accurately which includes receiving and shipping
• Coordinate with US on all custom orders, follow up on open orders from US and track all orders closely and accurately (support SEA Custom Team)
• Provide customer/sales team with information on order status
• Prepare reports to management on sales and orders (SEA)
• Ensure all orders are billed accurately
• Be key liaison with key players on the ordering and collection of their products
• Attend to cash sale orders for pro players, media, etc.
• Coordinate with Product Managers and Club Fitting Specialist for the operations of the Malaysia National Fitting Centre
   

Requirements:

• Passion for the game of golf and the golf industry
• At least 3 to 5 years’ customer service experience in the golf industry
• Strong golf products knowledge. Understanding shafts and grips
• Understand the importance of a customer service orientation and be solutions focused
• Strong communication, organizational and time management skills
• A strict adherence to deadlines
• Positive attitude and team player
• Excellent Microsoft Office skills
• Experience with AS400 will be a plus
• Good command of English and Malay (written and verbal)
• Support company operations as required
   

Perks & Benefits

• Annual leave
• Medical

Job description

Our Customer Service Representatives are our frontline staff who enrich the experiences of all those who enter our schools, by providing effective and efficient service and communications to ensure that our students and parents enjoy all that we have to offer. 

Job Scope:

• Responding to all enquires (walk-ins, telephone, emails, etc.)
• Follow up promptly with customers to resolve issues
• Manage class bookings
• Process Payments
• Managing administrative work
• Ensure smooth operations of the school
• Other Ad-hoc Duties assigned

Job requirements:

• English Speaking
• Able to multi-task and work under minimum supervision in a fast-paced environment
• A polite and cheerful demeanour, who will take the initiative when necessary, to ensure customers’ satisfaction and retention

Working Hours:

Wed to Fri: 2pm to 9pm, Sat & Sun: 9am to 7pm, Mondays and Tuesday off.

Perks & Benefits

• Annual leave
• Medical

You will be responsible for our customer service and sales administration for custom golf club products. Together you will work with the product and sales team to provide a best-in-class customer experience from ordering to delivery. You will manage the issuance of Titleist & FJ products to key players throughout Malaysia. 

Responsibilities:

• Ensure all custom orders are processed timely and accurately which includes receiving and shipping
• Coordinate with US on all custom orders, follow up on open orders from US and track all orders closely and accurately (support SEA Custom Team)
• Provide customer/sales team with information on order status
• Prepare reports to management on sales and orders (SEA)
• Ensure all orders are billed accurately
• Be key liaison with key players on the ordering and collection of their products
• Attend to cash sale orders for pro players, media, etc.
• Coordinate with Product Managers and Club Fitting Specialist for the operations of the Malaysia National Fitting Centre
   

Requirements:

• Passion for the game of golf and the golf industry
• At least 3 to 5 years’ customer service experience in the golf industry
• Strong golf products knowledge. Understanding shafts and grips
• Understand the importance of a customer service orientation and be solutions focused
• Strong communication, organizational and time management skills
• A strict adherence to deadlines
• Positive attitude and team player
• Excellent Microsoft Office skills
• Experience with AS400 will be a plus
• Good command of English and Malay (written and verbal)
• Support company operations as required
   

Perks & Benefits

• Annual leave
• Medical

Job description

Our Customer Service Representatives are our frontline staff who enrich the experiences of all those who enter our schools, by providing effective and efficient service and communications to ensure that our students and parents enjoy all that we have to offer. 

Job Scope:

• Responding to all enquires (walk-ins, telephone, emails, etc.)
• Follow up promptly with customers to resolve issues
• Manage class bookings
• Process Payments
• Managing administrative work
• Ensure smooth operations of the school
• Other Ad-hoc Duties assigned

Job requirements:

• English Speaking
• Able to multi-task and work under minimum supervision in a fast-paced environment
• A polite and cheerful demeanour, who will take the initiative when necessary, to ensure customers’ satisfaction and retention

Working Hours:

Wed to Fri: 2pm to 9pm, Sat & Sun: 9am to 7pm, Mondays and Tuesday off.

Perks & Benefits

• Annual leave
• Medical

What are you responsible for?

• Answer incoming calls from Customers and Salespeople.
• Able to answer inquiries on a stock position, collections, and designs available from Customers.
• Handle walk-in Customers.
• Response to Customer's and Salesperson Company’s phone messages.
• Check, organize, and quick response to Company’s Email (from Customers).
• Check and quick response to incoming fax (from Customers).
• Quick in creating and canceling reservations and orders as per request from Customers.
• Follow up on payment for collection from Customers and Fax Sales
• Orders Upon customer request.
• Manage own collections by Customers and follow up with Customers.

Requirements

• Pleasant, approachable, and energetic personality with good interpersonal and communication skills.
• An individual who is dedicated to work
• We are looking for someone fluent in Mandarin as the candidate must deal with Mandarin speaking clients
  
  

Perks & Benefits

• Annual leave
• Medical

**High-paying Customer Experience Superstar (2 Junior positions) - Mandarin & English

Job Description

• Respond to customer enquiries within the agreed response time
• Resolve customer enquiries through our support channels
• Provide relevant service recovery, support, and recommendations to customers
• Support customer on issues (not limited to): Product information, Purchase, delivery status, Order, Payment, Promotions, Feedback, and Complaint resolution
• Accurately record and escalate customers' feedback and bugs to relevant departments

Job Requirements

• Candidate must possess at least a SPM / Diploma or relevant certificate in any field
• Required language(s): Mandarin & English
• Minimum 1 year experience in Customer Services field (call center is advantageous)
• Good presentation & negotiation skills with the ability to customize the product to customer needs
• Computer literate
• Positive working attitude and able to work in a fast paced and dynamic environment
• Independent, proactive and self-driven

Perks & Benefits

• Annual Leave  
• EPF/SOCSO/ PCB
• Medical and Hospitalization Leave
• Training Provided
• Allowance Provided
• Medical Insurance

What are you responsible for?

• Answer incoming calls from Customers and Salespeople.
• Able to answer inquiries on a stock position, collections, and designs available from Customers.
• Handle walk-in Customers.
• Response to Customer's and Salesperson Company’s phone messages.
• Check, organize, and quick response to Company’s Email (from Customers).
• Check and quick response to incoming fax (from Customers).
• Quick in creating and canceling reservations and orders as per request from Customers.
• Follow up on payment for collection from Customers and Fax Sales
• Orders Upon customer request.
• Manage own collections by Customers and follow up with Customers.

Requirements

• Pleasant, approachable, and energetic personality with good interpersonal and communication skills.
• An individual who is dedicated to work
• We are looking for someone fluent in Mandarin as the candidate must deal with Mandarin speaking clients
  
  

Perks & Benefits

• Annual leave
• Medical

You will be responsible for our customer service and sales administration for custom golf club products. Together you will work with the product and sales team to provide a best-in-class customer experience from ordering to delivery. You will manage the issuance of Titleist & FJ products to key players throughout Malaysia. 

Responsibilities:

• Ensure all custom orders are processed timely and accurately which includes receiving and shipping
• Coordinate with US on all custom orders, follow up on open orders from US and track all orders closely and accurately (support SEA Custom Team)
• Provide customer/sales team with information on order status
• Prepare reports to management on sales and orders (SEA)
• Ensure all orders are billed accurately
• Be key liaison with key players on the ordering and collection of their products
• Attend to cash sale orders for pro players, media, etc.
• Coordinate with Product Managers and Club Fitting Specialist for the operations of the Malaysia National Fitting Centre
   

Requirements:

• Passion for the game of golf and the golf industry
• At least 3 to 5 years’ customer service experience in the golf industry
• Strong golf products knowledge. Understanding shafts and grips
• Understand the importance of a customer service orientation and be solutions focused
• Strong communication, organizational and time management skills
• A strict adherence to deadlines
• Positive attitude and team player
• Excellent Microsoft Office skills
• Experience with AS400 will be a plus
• Good command of English and Malay (written and verbal)
• Support company operations as required
   

Perks & Benefits

• Annual leave
• Medical

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication 'scripts' when handling different enquiries.
• Determine customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Take iniative to upsell products when they arise.
• Establish sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Meet personal/team qualitative and quantitative targets.

Requirements:

• Candidate must possess at least a SPM and above.
• Fresh graduates who are interested to start their career in a call centre are also encouraged to apply - TRAINING Provided.
• Good phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Personal development opportunities

Job description

Our Customer Service Representatives are our frontline staff who enrich the experiences of all those who enter our schools, by providing effective and efficient service and communications to ensure that our students and parents enjoy all that we have to offer. 

Job Scope:

• Responding to all enquires (walk-ins, telephone, emails, etc.)
• Follow up promptly with customers to resolve issues
• Manage class bookings
• Process Payments
• Managing administrative work
• Ensure smooth operations of the school
• Other Ad-hoc Duties assigned

Job requirements:

• English Speaking
• Able to multi-task and work under minimum supervision in a fast-paced environment
• A polite and cheerful demeanour, who will take the initiative when necessary, to ensure customers’ satisfaction and retention

Working Hours:

Wed to Fri: 2pm to 9pm, Sat & Sun: 9am to 7pm, Mondays and Tuesday off.

Perks & Benefits

• Annual leave
• Medical

You will be responsible for our customer service and sales administration for custom golf club products. Together you will work with the product and sales team to provide a best-in-class customer experience from ordering to delivery. You will manage the issuance of Titleist & FJ products to key players throughout Malaysia. 

Responsibilities:

• Ensure all custom orders are processed timely and accurately which includes receiving and shipping
• Coordinate with US on all custom orders, follow up on open orders from US and track all orders closely and accurately (support SEA Custom Team)
• Provide customer/sales team with information on order status
• Prepare reports to management on sales and orders (SEA)
• Ensure all orders are billed accurately
• Be key liaison with key players on the ordering and collection of their products
• Attend to cash sale orders for pro players, media, etc.
• Coordinate with Product Managers and Club Fitting Specialist for the operations of the Malaysia National Fitting Centre
   

Requirements:

• Passion for the game of golf and the golf industry
• At least 3 to 5 years’ customer service experience in the golf industry
• Strong golf products knowledge. Understanding shafts and grips
• Understand the importance of a customer service orientation and be solutions focused
• Strong communication, organizational and time management skills
• A strict adherence to deadlines
• Positive attitude and team player
• Excellent Microsoft Office skills
• Experience with AS400 will be a plus
• Good command of English and Malay (written and verbal)
• Support company operations as required
   

Perks & Benefits

• Annual leave
• Medical

You will be responsible for our customer service and sales administration for custom golf club products. Together you will work with the product and sales team to provide a best-in-class customer experience from ordering to delivery. You will manage the issuance of Titleist & FJ products to key players throughout Malaysia. 

Responsibilities:

• Ensure all custom orders are processed timely and accurately which includes receiving and shipping
• Coordinate with US on all custom orders, follow up on open orders from US and track all orders closely and accurately (support SEA Custom Team)
• Provide customer/sales team with information on order status
• Prepare reports to management on sales and orders (SEA)
• Ensure all orders are billed accurately
• Be key liaison with key players on the ordering and collection of their products
• Attend to cash sale orders for pro players, media, etc.
• Coordinate with Product Managers and Club Fitting Specialist for the operations of the Malaysia National Fitting Centre
   

Requirements:

• Passion for the game of golf and the golf industry
• At least 3 to 5 years’ customer service experience in the golf industry
• Strong golf products knowledge. Understanding shafts and grips
• Understand the importance of a customer service orientation and be solutions focused
• Strong communication, organizational and time management skills
• A strict adherence to deadlines
• Positive attitude and team player
• Excellent Microsoft Office skills
• Experience with AS400 will be a plus
• Good command of English and Malay (written and verbal)
• Support company operations as required
   

Perks & Benefits

• Annual leave
• Medical

Job description

Our Customer Service Representatives are our frontline staff who enrich the experiences of all those who enter our schools, by providing effective and efficient service and communications to ensure that our students and parents enjoy all that we have to offer. 

Job Scope:

• Responding to all enquires (walk-ins, telephone, emails, etc.)
• Follow up promptly with customers to resolve issues
• Manage class bookings
• Process Payments
• Managing administrative work
• Ensure smooth operations of the school
• Other Ad-hoc Duties assigned

Job requirements:

• English Speaking
• Able to multi-task and work under minimum supervision in a fast-paced environment
• A polite and cheerful demeanour, who will take the initiative when necessary, to ensure customers’ satisfaction and retention

Working Hours:

Wed to Fri: 2pm to 9pm, Sat & Sun: 9am to 7pm, Mondays and Tuesday off.

Perks & Benefits

• Annual leave
• Medical

REQUIREMENTS:

• Candidate must possess at least a diploma, any field.
• Possess good interpersonal skills and empathetic nature.
• Bahasa, English Languange Needed, Chinese Languange will be advantages.
• No work experience required but must be willing to learn and adapt. Working experience in customer service, healthcare or hospitality industry is an added advantage.
• Preferably non-executive and executives specializing in Customer Service or equivalent.
• Full time positions only.
• 必须拥有至少大专学历。
• 具备良好的沟通能力,服务意识和抗压能力。
• 必需通晓英语,华语和国语,中文优先。
• 客户服务或医疗服务业工作经验者优先。
• 无需工作经验, 提供在职培训。
• 只限全职。

JOB RESPONSIBILITIES:

• To fulfill, manage and provide solution to customer needs, schedule and enquiries during their presence in Malaysia.
• To be the key liaison for the assigned customers.
• Maintain and build good relationship with customers and related stakeholders.
• To provide regular updates on assigned tasks on various communication channels including wechat and mobile phone to other team members and manager.
• Ensure reports, administrative forms and updates are completed on-time and submitted at all times.
• 负责记录并核实客户的咨询,疑问,分析并及时给予答复。
• 需为客户分配时间及行程。
• 需建立及维护与客户的良好关系。
• 需以电邮或微信汇报经理分配的任务并提供定期更新。
• 确保报告、表格及时更新与完成，并及时提交。

PREFERABLE CANDIDATES WITH MANDARIN SPEAKING 

Perks & Benefits

• Annual leave
• Medical
• Commission and bonus
• Allowance (mobile phone, travelling, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• We offer an attractive remuneration package and allowance to the qualified candidate.
• We support a safe environment for our employees.
• We provide outpatient medical benefits for our employees.
• We provide training to develop skill and knowledge among our employees.
• We provide opportunities and for career advancement within the company.
• We enrich your career experience on healthcare and hospitality services with one of the largest market in the world, China.

Job description

Our Customer Service Representatives are our frontline staff who enrich the experiences of all those who enter our schools, by providing effective and efficient service and communications to ensure that our students and parents enjoy all that we have to offer. 

Job Scope:

• Responding to all enquires (walk-ins, telephone, emails, etc.)
• Follow up promptly with customers to resolve issues
• Manage class bookings
• Process Payments
• Managing administrative work
• Ensure smooth operations of the school
• Other Ad-hoc Duties assigned

Job requirements:

• English Speaking
• Able to multi-task and work under minimum supervision in a fast-paced environment
• A polite and cheerful demeanour, who will take the initiative when necessary, to ensure customers’ satisfaction and retention

Working Hours:

Wed to Fri: 2pm to 9pm, Sat & Sun: 9am to 7pm, Mondays and Tuesday off.

Perks & Benefits

• Annual leave
• Medical